Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 598 total complaints in the last 3 years.
- 263 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Filed a complaint about 2 weeks ago. Re: mozzarella sticks, advertised but no longer being sold. **** to restaurant today signage is still up advertising products. Spoke to manager. She told me to go back and look at sign because she adjusted it to read so good theyre gone. TAKE THE SIGN DOWN. You are baiting the customers. Gave the excuse that they cant leave the space on the sign open. Why dont you cover the empty lighted space with plain blank material?
Business Response
Date: 05/20/2025
complaint ID#: ********
Thank you for contacting us and the suggestion. We pass along the information to the appropriate management to this location. Guest can contact us on our website or call Guest *************** @ ************. We are available Monday 10-4 PT and Tuesday to Fridays between 8-4 PT.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Was trying to order off the app for delivery but each time I tried it would say payment failed. I tried ***** times with two different payment options. No order was made (I called the local restaurant to see if by chance my order went through- it didnt) but my two cards were charged anyways. So now I have 3 separate charges of $40.23 ($120.69 total) but no service was provided to me. This happened today 5/17/25 around 1430. I would Just like my bank accounts refunded.Business Response
Date: 05/19/2025
complaint ID#: ********
Thank you for contacting us. If you do not have an order and a confirmation email of the order, then there was an error, and the charge did not go through and what you see a pre-authorization and pending status that was put there by your bank. They should release the funds back to your account since ********************** did not place the order or collect the funds. Please reach out to your bank and ask when they would release the funds back to your account since they put the hold on the funds and that is the pre-authorization.
We were unable to find any orders for that date. We email this guest and provide this information to this guest as well.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/13/25 I visited the Jack in the Box located at ********************************************* to pick up my Mobile Order. Upon arrival, I was told that they had run out of mayo. Initially, the issue was not only that they had no mayo, but also that they got my order wrong. I ordered two Breakfast Jacks with NO HAM, however, of course, they gave me both sandwiches WITH HAM! In addition, there was no cheese, jalapenos, or tomatoes as requested. When I brought the bag back to the counter and told them that the order was completely wrong, they acted like they didn't care and then proceeded to tell me that they were out of everything I requested! They took the bag back, and I watched them as they just removed the HAM and gave me the same sandwiches back! They didn't even bother to throw those sandwiches away and redo them fresh! I took the entire bag and threw it in the trash on my way out of the door, and immediately sat in my car to compose an online complaint directly to Jack in the Box to which I received a response saying that they were really "busy" but would get back to me regarding my refund request. However, as of today, 5/16/25, it has been a month and three days, and I have yet to receive a response or the full refund of my money! I am requesting a full refund for this meal, which totaled $7.61.Business Response
Date: 05/19/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund of the order back to this customer's original form of payment and emailed a confrmaton to her also.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:05/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I stopped by in the morning to get 2 energy drink and 2 food items 1 breakfast croissant and tiny tacos. Time was about 8:05 am and I left the drive thru about 8:11. First off the lady was rude in the manner she spoke to me, second I said may I get the mini tacos and she proceeded in a rude way as in to correct me do you mean the tiny tacos? (Pretty sure that is the only thing that comes in mini/tiny), I pull up to get my order, she hands me my first drink which I had to open my car door a bit cause I was a bit far, so I grabbed it and it wasnt even a minute into me closing the door and she was like your drink MAM! She was ******* me and she barely had 2 car orders behind me. she asked if I wanted condiments and I said sure she got irritated and she didnt notice that I seen her shake her head as in no it was a bother as she grabbed my things. Now for the cherry on top I get home I had my kid her sandwich and 2 bites in there is a Giant nasty long hair in her food! I called around 8:24 and the guy who answered was rude, I asked for the manager she isnt here well what time does she come in? He said 40 minwell can you give her my number to call backpaused for a while ok, she will call you back.dont you need my number?no, she will look it up to see who called and she will call you.i said Im going to call corporate.he said ok.and hung up. And I was also over charged!Business Response
Date: 05/19/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to address this issue, like location of the Jack in the Box, date and time of the visit and whether this was a mobile order or store visit.
We will be happy to reach out to this guest directly and once we hear back, we would be happy to address this.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 05/19/2025
Better Business Bureau:
Here is the information being requested by the business. This happened 5/15/25 @ 8:23am at the address of******************
*********, ** 76010
*************this was NOT an online order but drive in
Regards,
*** ********
Initial Complaint
Date:05/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the jack in the box on ********** at 2:00 am on 5/11/2025. Most of the visit was okay however, I witnessed the employee drop my food on the floor of their establishment then pick it up and put it in the bag. When I asked for new food I was lied to and told the food was fresh however I watched the entire event happen and she placed the taco from the floor into the bag.Business Response
Date: 05/12/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to address this and investigate this issue. We have email the Guest directly and once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 05/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes , I would like to make a complaint about an employee that works night shift at jack in the box. A employee named ******* at **** * *** made a racial comment about my ethnicity. ******* the employee wouldnt serve me inside the restaurant because she said she couldnt understand my English and that she couldnt serve me. ******* also told me I should try going back to my country so they could understand me there. I was in shock when she told me that. My English isnt all so great but I try. ******* then refused to serve me because she told me she was too busy with drive thru orders, that she couldnt do my order. I was so confused on what was going on. ******* is very rude employee and she should be talk to about how she should treat customers. This event took place on 05/02/25 at 12:30amBusiness Response
Date: 05/09/2025
complaint ID#: ********
Thank you for contacting us. We need additional information about this visit to address the issue. We have reached out to this guest and sent an email and have requested the information. Once we hear back, we will be happy to address this issue.
Please let me know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for delivery and to leave it at my door, but I never received it. The estimated delivery time passed beyond an hr and I contacted ******** who delivers on behalf of Jack in the Box but they said there is nothing they could do and I would need to request a refund with ****. They could not get in contact with the driver either but the status changed to delivered but still nothing. Jack in the Box store number never works, and when you try to get help on the website, you only receive an automated email.Order # ***************** Amount: $23.36 ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 8:43 PM, TODAY (TUESDAY, 5/6/2025)Please just provide me a refund I will no longer be using your service.Business Response
Date: 05/07/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund and emailed a confirmation to this guest as well.
Please let us know if you have any questions
Thank you
****** *.
Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Server?**** G Check: 1228 Item **** POP SM BOX CMB BUTTERMILK RANCH DIP CUP CURLY FRIES FOUNTAIN DRINK SPRITE Subtotal CA Sales Tax ********** Tendered 05/06/2025 12:08 AM Price $7.89 $7.89 $0.73 $8.62 $8.62 Came in for a Nashville combo took a while to get the food asked me the pull the car back and forward again person attending me seemed annoyed because I didnt understand what they meant by move my car back and forward again I received my combo sat it down in my seat next to me go off the car at home and the bag was dripping in massive amounts of oil the oil stained my seats and damaged my interior I want a refund and compensation I have pictures to show proof of this messBusiness Response
Date: 05/06/2025
complaint ID#: ********
Thank you for contacting us. We will contact this guest directly. This happened this morning and if the guest is foiling a claim for compensation, they have to be in contact with us directly. We will email this guest and provide our contact information.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:05/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order totaling $36.57 via the mobile account via card ending in 5024. The app processed the charge three times, yet the order was not processed at all and I did not receive the food at all.Business Response
Date: 05/05/2025
complaint ID#: ********
Thank you for contacting us. we have already emailed this guest to let them know, these were pending charges and money has never left their account. These are pre-authorized charges and unless you get an order #, money has never left your account and your bank just has a put a hold on these charges because you kept ordering even when it did not go through and every time they did, another Msg would go to their bank and another pending charge. Because there was an error, the transactions did not go through, and their bank will release the hold on those funds and how long it would take for them to that, has to do with their bank.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:05/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a car parked behind my mailbox, which is on the street. I waited at the door, but no one came to deliver my order, and the car had just left. It's already 11:36, and I'm going to have to go to work without lunch, thanks to Jack in the Box and DoorDash.************** ************************************** ************** Order # ***************** Customer Name:****** ********* Customer Email:************************************ Customer Contact Number:*********** ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 10:30 PM, TODAY (FRIDAY, 5/2/2025)Business Response
Date: 05/05/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to the guest's account and have email a confirmation also.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
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