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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,731 total complaints in the last 3 years.
    • 9,111 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an online content creator that streams content on a well know streaming platform. In order for me to get paid and accept donations I am in need of a business account on PayPal. Within the last 2 months, I attempted to create a business account and before I was able to add my bank information, my business account was permanently banned. I have not received or sent any money and all of my information input matched an was correct. Not having access to a PayPal account directly effects me from doing my job.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rarely use paypal, but I'm going to start becoming an online content creator/streamer playing games and for a donation box I'd need Paypal, but I logged in today (keep in mind I rarely use Paypal), but they had put a limitation on my account and after sending my ID & bank statement as they requested they permanently limited my account and flagged my information. I called and they told me they can't tell me why.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I use PayPal for my ************** business and on the day of 07 July 2022, I sent a friend some money on paypal, $498 USD to be exact (Transaction ID: *****************) and they sent it back to me as they were not able to withdraw it and PayPal unfairly "permanently banned" my account and marked it as a fraud transaction. Which is absolutely frustrating as that is my hard earned money and it is not fair for them to do this. I have contacted them via customer support and they keep telling me there is nothing they can do as their system banned my account. How can a system be making decisions like this? I have done nothing wrong, I earn my money like a honest human and PayPal took away my rent money which put me in such a difficult position now. Please have this sorted out so I can access my funds.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/04) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/06) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      PayPal has unfairly banned my account for reasons that don't even apply to me. I want my funds that are in the account and I will not sit down and take no for an answer as this is my bread and butter and they have no right to hold my money like this. I am not the only person who has this issue with PayPal. They can check my transaction history etc I have never had a dispute or anything


      Business Response /* (4000, 12, 2022/09/21) */
      Dear *****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 14, 2022/09/25) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Hi. PayPal is still refusing to let me access MY money and I have no idea why as I have done absolutely nothing wrong. I worked hard for my money and I want it back

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal suddenly banned me from having an account with the explanation of, "We noticed activity in your account that's inconsistent with our User Agreement", but this is incorrect. I've had this account for years and have never done anything that would violate the terms of Paypal's user agreement. I've tried contacting them and have got nowhere. I just want Paypal to either restore my account, or explain the decision.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/12/2022 paypal has place a hold on my account after me providing all the proof to my business they lifted the restrictions for a second and then place it right back locking the extra money I had in there I've called over and over complaining and still no answer to why my account was locked permanently this has caused emotional distress for me and I still have yet to receive answers to why my account is locked

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a year and a half ago I become homeless and started using PayPal as my direct deposit bank account after that I assume had people trying to get into my account and steal my money. I went to jail in September 2021 until November 2021 when I had over $7,000 sold me from me. After having reported it has fraud I was told that because it was a debit transaction and they had used my card that I could not that my insurance was not covered to reimburse those expenses. I had then told them that I had not had a PayPal debit card in the last year and had that I had been incarcerated for the last 2 months and they told me that even with providing documentation from the jail showing that I was incarcerated they still said that there's nothing that they could do. I said I was homeless and then I just really needed some help to recover the money that was stolen from me they did not care they said it was my fault and that it would be some some must have been some sort of mistake on my end even with the proof that was given. I am a disabled veteran that is homeless and only want my money that was owed nothing more please help me.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 10, 2022/09/09) */
      September 09, 2022

      Dea*************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear PayPal Seller Performance Team,
      I apologize that our performance as PayPal user has recently fallen below both PayPal's and our own standards of quality.
      I believe there are two reasons this has happened:
      1. Some of our buyers have not received their orders.
      2. Buyers have received defective or faulty items.
      Our prior inadequate management of our inventory has led to in increase items not as described cases as well item not received claims.
      Plan of Action:
      We are taking the following steps to improve our performance, in addition to the five steps previously outlined:
      1. We have contacted all buyers who have not received their orders and resolved the issues. Going forward, we have put in place a system of checks to confirm listing quantities prior to processing the orders as well as a system to follow up with the delivery carriers to ensure our products are delivered to our customers in a timely manner.
      2. We are currently reviewing and working to remove products that have a higher than normal rate of return to meet PayPal quality standards. Several of the items we've sold in the past have a higher rate of arriving damaged and we have worked to remove those items from our
      inventory to ensure only items with sufficient packaging are being sold through our storefront.
      3. All our items must pass rigorous quality control tests before being packaged and shipped. We have also implemented a multi-person final review process to ensure our packages arrive undamaged.
      4. We have hired a team of employees to help manage these issues and improve these numbers, which reflects on our new metrics.
      Please let us know if anything further needs to be done to reinstate our account; we are looking forward to hearing from you.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 8, 2022/09/01) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year, I purchased some items using PayPal on October 19, 2020. The transaction ID was *****************. I had opened a dispute regarding an item as it was not as described, and that case's ID was**************. Now, when I had made this case, PayPal themselves requested that I provide a form of proof that I have filed a complaint through some legal entity regarding the issue. I wasn't sure why, as this was a matter between the business and I, but I complied. To fulfill this requirement, PayPal THEMSELVES provided me with three options, one being an internet crime complaint. This seemed the most applicable as the purchase was made over the internet, so I made one as such and submitted the confirmation to PayPal. Shortly after, my account was limited permanently for reasons unknown to me. There was a claim made that I had "continually filed cases that do not align with the intent of the PayPal Purchase Protection Program", but this was one of only two rightfully made claims. Upon calling PayPal to inquire about it, the answer I received was that the "confirmation of complaint I submitted was related to fraudulent matters". That didn't even make sense. To make matters more interesting, the company themselves refunded me even after PayPal denied the claim and locked my account. Now, the account remains locked, and I am unable to use it which hinders my ability to make transactions, not to mention that PayPal is still retaining my data while my account is locked even without my consent. I want to have my account "*****************" returned to me as I had done nothing wrong. Additionally, I would like the account attached to "****************" to be deleted completely, as I had made the account to continue my usage of the service as the allowed account limit was 2 as per PayPal terms, but I will have no need for that account once my wrongful limitation is repealed.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse to close an account.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been using paypal for years with no issue, but as of late my account have been banned with no prior notice with no ground of suspension the most damning thing is they hold my money without valid grounds.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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