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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 183 total complaints in the last 3 years.
  • 134 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ILYM Group has yet to deliver on a settlement check from the lawsuit of "LEGOLAND vs. ******". I reached out to ILYM Group in regard to this matter on March 21. I was called by ILYM Group on March 28 and was told that my check was already sent out and would arrive in "a few weeks." I still had not received my check and again reached out to ILYM Group on May 4. On May 7, I was contacted by ILYM Group via email and was told again that the check would arrive in "a few weeks". It has been 3 months, and I still haven't received my check, despite what I was told. Another coworker was experiencing the same issue with the same company and also reported her case to the BBB.

    Business Response

    Date: 06/14/2024

    Hello *******,

    Sorry to hear you never received the check! I checked in our system, which leaves a timestamp each time a document is printed, and the re-issue was completed like we had said when we spoke previously. I'm not sure why it never arrived! I have re-issued your check again, and will be sending it priority mail via **** with tracking number: **********************.

    The post office estimates a delivery time of 2-3 business days. If you have any other questions, feel free to reach out to me directly at *************************************.

    Thank you!

    ***********************,
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were supposed to send checks on 5/31/24 and so far nothing has arrived and they don't answer calls or emails either. They just put them on hold and never respond.

    Business Response

    Date: 06/11/2024

    Hello *****,

    We're sorry to hear you have not received your check yet! I would like to look into this and see what the delay is, can you please send me an email at your convenience letting me know which case you are referring to, or the name of the company that you work for that was sued? I'll be able to see what the status is of that case and where your check is! My email address is *********************************

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my settlement check. Tried calling for more than two weeks no response left voicemail and tried their webpage. When they finally answered they said my check was mailed in November of 2023 and the money was no longer available. My family member worked for the same company which the settlement came from and he resides at the same address but never received it either.

    Business Response

    Date: 06/18/2024

    Hi Janben,

    Can you please provide us with the case name we can further assist you with this matter? 

     

    Thank you!

    *****

  • Initial Complaint

    Date:06/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I should have complained here since it seems the only way people are getting contacted my them is by complaining on here. I tried multiple times and ways to contact them because I got a letter from the State of California that **** had some settlement money from a case. Now I have to wait from them to send it to the state so I can go through that process. It's very frustrating that this could have been avoided if they actually answered their phones and/or emails and not just the complaints on BBB.

    Business Response

    Date: 06/03/2024

    Hello *******,

    We can still re-issue your check without having to go through the ************************** I just need to know the name of the company you had worked for that got sued, or the name of the lawsuit itself. The name of the lawsuit will be on the notice from the ************************** Please email me at ******************************** and let me know and I will get your check re-issued today!

    Thank you,

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to receive a check from a lawsuit settlement but, it never came through. My coworkers received theirs so I contacted the company to check on the status. However, anytime I try to contact them, I get no response. Not through email or phone calls. I just want to receive the money which is rightfully mine.

    Business Response

    Date: 06/03/2024

    Hello *******,

    I'm sorry to hear you haven't received your settlement check, and I want to make sure you get it as soon as possible. Can you please let me know which company you worked for that had gotten sued, or the name of the case if you have it? As soon as I have that, I can locate your file and get your check re-issued. My email address is ********************************* and I will be happy to help get this taken care of today!

    Thank you,

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 06/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** a settlement check. This check was issued on 05/02/2024. Check deposited to my bank on 5/29/2024 and was returned on 5/30/24. Check bounced. I have been calling daily. Left on hold and then my only option is to leave a message. I have left multiple messages, I have also tried to contact by sending messages online. I have not received a response of any kind. The check amount is for $530.72 Please help. Thank you.

    Business Response

    Date: 09/17/2024

    Hello *********, thank you for bringing this to our attention. We looked into this and were able to re-issue you a new check along with paying the fees the bank charged. If you have any other questions or need any help, feel free to contact me directly at ***************************************************************.
    Thank you! 
    ***** BartonILYM Group, ****

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want ILYM Group, **** listed on this CLAIM AND RELEASE FORM to mail my check to me at the ************* address provided at the bottom of the CLAIM AND RELEASE FORM and respond to me. Every time I call ILYM Group, **** on the phone number provided it goes straight to voicemail, this doesn't seem right, with no call back from anyone at ILYM Group, **** ILYM Group, **** is court-ordered to pay recipients their portion because I worked for Arise during the period shown. I was called 2 - years ago and spoke directly to the court-ordered attorney. DC court called me 2 years ago and interviewed me about my work with *****, and I agreed to participate in this Arise lawsuit 2 years ago. It is a lack of integrity for ILYM Group, **** not to respond to employees who were awarded their portion as ordered by the DC Superior Court System. My new Daytona Beach address to mail my check is listed at the bottom of the CLAIM AND RELEASE FORM after my signature.

    Business Response

    Date: 06/03/2024

    Hello *******,

    We're sorry to hear you have not received your check yet! The information we had received for you was an address in *************, **, and that was where your check was sent. I have put a stop payment on that check and re-issued a new check to you at the address you provided on this complaint, and it should arrive in 3-5 business days! If it does not get there by this time next week, please contact me at ******************************** and we can send it out again via a service with tracking.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 06/03/2024

    Hello,


    Please send the check priority with the Tracking # now. Too much time has gone already, please. I did not know that a check went to ************* WV, please re send the check by priority with a tracking number. 


    New Address:
    ***************************************
    PO Box 7143
    ***********************

    Business Response

    Date: 06/03/2024

    Hello,

    After further review of this case, the checks have not been sent out yet. The deadline for all class members to submit their claim form is August 29, 2024, and we will be able to distribute checks after that deadline has past. For now, we have received your claim form and have your address updated and correct for wheh the checks do go out later this year. We apologize for the confusion.You also have my email address as we have made contact there, *********************************

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted in January about a settlement for unpaid wages. I filled out the paperwork and sent it via certified mail on the 14th to ILYM and was received February 16th. I tried to contact the company to confirm that they received it, no one answered and I left a message and I also used the 'contact us', no response even 3 months later. I recently called again to see when my check would be issued, waited 20mins on hold to get the voice-mail again. Again, I left a message and I went to the 'contact us' in the website, again, no response. I tried to use the 'check reissue ' on the website and you can't submit! The button is an image. I feel this company is stealing from victims. Even if they donate the unclaimed checks to charity it is their tax right off! This place needs to be investigated

    Business Response

    Date: 05/29/2024

    Hello *****,

    We're sorry to hear you haven't spoken with anyone here at **** yet. I looked into this, and saw that you did make a call last week and left a voicemail, but we are still calling back on last weeks voicemails at the moment. I'll mark yours as handled since we'll take care of it here instead.

    We did receive your claim form and it was processed on 02/20/2024, so you are good to go at this point! We don't have an update from the attorneys on the case as to when the funds will disburse, as the final hearing just happened on 05/23/2024. Feel free to contact me directly if you have any questions or would like to see if we have an update as to when the checks will be sent out. My email address is *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 05/30/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************************

     

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paga case shogun. ***************** settled since December and was approved ...since then still no check sent out it's already almost May ....I have sent messages to an employee by the name of ******* who contacted me to tell me that if I have questions to email her ....so now I'm moving to a different address Ive emailed her more than 5 times to let her know that I have a change of address but still no response back from her...I've also used the change of address option on the website but no confirmation....after reading all this complaint about this company how are they still allowed to be in business....they should be audited and internally investigated

    Business Response

    Date: 05/24/2024

    Hello *******,

    Disbursement for this case is not scheduled until December of this year. Please feel free to email me directly at ******************************** with your updated address and any further questions.

     

    Thank you!

    *****

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called every single day for multiple days , multiple times a day. I have been on hold for hrs only to hear a Voicemail recording every single time. I have left voicemails, went through the online Contact Us option and have yet to receive a response. A check re-issue seems like a simple process, however this company cant answer their phone or reply.

    Business Response

    Date: 05/17/2024

    Hello *****,


    We're sorry to hear you've been having trouble getting through this week! We have had a higher-than-usual call volume, so the hold times have been a bit longer than normal.We had your address correct, so I'm not sure why you haven't received your check yet! Regardless, I will re-issue your check today. Please expect to receive it within 3-5 business days, but if it's not there by next Friday contact me directly and we can send it out again with tracking. My email address is *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

ILYM Group Inc is NOT a BBB Accredited Business.

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