Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a check from this company and received it on 5/6/2024. I went to cash the check and discovered that it is only valid for 180 days and the check was ISSUED on 11/6/2023. After reading about this company online, its very clear they are holding checks and sending right before the 180 day **** in hopes that people will not ask for their checks to be reissued given the small amount of refund due per check. I have attempted to call and submit a reissue online with no response from the company.

  Business Response

  Date: 05/09/2024

  We're sorry to hear there was such a delay in you receiving your check! Rest assured, we do not get to keep any excess funds on the case, those funds get donated to a charity that was assigned during the case preceedings. We want everyone to get their settlement checks! I have re-issued your check with today's date, and you should receive it soon! If you have any questions, please contact me directly at *************************************.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of a class action lawsuit that this law firm was involved in and won, but I have not received my reimbursement check that the group was supposed to send out (others in my company both have and haven't received their check) and am unable to get in contact with anyone at ILYM group. I have requested a check reissue with a change of address on their website but still nothing. I am being encouraged file a complaint here to get some sort of correspondence from ****.

  Business Response

  Date: 05/06/2024

  Hello *****,

  We're sorry to hear that you have not yet received your check yet! Looking into it, it looks like we had the wrong apartment number on file, we had you at apartment # R184. I have updated that to the address you provided in the complaint and will have your check mailed out to you today. Please let me know if you have any other questions, you can email me directly at *************************************.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process on 4/19/2024, I received a letter from the state which informed me that I was owed a check. Each time I call I receive different information regarding my check. I spoke with ***** on two occasions. She said that my request was received on 4/19/2024 and my check was maybe sent on 4/26/2024. They are in ****** and I am in ******* it takes 3 days through ***** I still have not received the check. I have tried to call everyday and at least leave a voicemail but I never receive a call back.

  Business Response

  Date: 05/03/2024

  Hello ******,

  We're sorry to hear you have not received your check yet. I listened to the phone call you had with our representative when you called in on April 19th, they informed you that the process for the check to be reissued and delivered would take 2-3 weeks or sometimes longer. Then you called in and spoke with ***** on 4/26, she informed you that the check was just sent out and that it would take some time for it to arrive. The check re-issue was processed and printed on 4/26/24, and then it was put in with the batch of mail that went out on 4/29/24. It has been 2 weeks since we spoke with you the first time, and the check will be arriving soon as it was mailed out recently. Please be patient and allow the full 2-3 weeks we advised you of on the first call. If you have any questions, or if the check does not arrive by next Friday, the end of the 2-3 week estimated period, please let me know and I can re-issue your check with a tracking number. For now, we are at the mercy of the *********** as they have your check.

  Thank you,

  ***********************
  ILYM Group, Inc.
  *************************************
  

  Customer Answer

  Date: 05/04/2024

  I was told the check was mailed on 4/26/2024. According to **** mail takes 3.5 days to deliver from ****** to *******. *** been taking detailed notes as well as asking specific questions to each representative that I speak with. The other issue is the phone calls are being recorded without knowledge. I specifically asked ***** if the check was mailed on 4/26 she stated yes. I asked how the check was mailed and she stated through ****. Please do not lie as to what your representative has said. Maybe train representatives to give more accurate information. 

  Business Response

  Date: 05/06/2024

  Hello ******,

  If you'd like, I can void the check that has been mailed, and then mail out a new check to you today via **** priority mail with a tracking number. Please contact me at ******************************** if you have not received your check yet and would like to proceed with this option. We want to make sure you receive your check!

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was in charge of a settlement check. I did not receive the first one and after spamming their phone for days(hours straight at a time) I finally got ahold of someone and they said it should be delivered within 2-4 weeks. When that time came I called again and was told it was mailed and should be in within 2-4 weeks (mail only takes 3-5) after those 4 weeks go by I called again and now a new check is reissued but based off not just the reviews but my coworker as well that there are hundreds if not thousands of us still missing checks from them. This is my third attempt within months and nothing.

  Business Response

  Date: 05/02/2024

  Hello *******,

  We're sorry you have not received your check yet! I confirmed with our printing department that your re-issued check was sent out on 4/12/24. We're not sure why you haven't received that yet, but regardless we will get this sent to you again today! If you have any questions, please feel free to contact me directly. I will be sending you an email as well so you have my contact information.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was awarded a class action settlement re: *********** vs Southwest Patrol. I've left 2 telephonic messages as well as 2 messages using their "Contact Us" app. on their website. As of this time and date, I have not received a response. I am requesting that they release the settlement funds that are owed to me.

  Business Response

  Date: 05/02/2024

  Hello ******,

  It looks like you spoke with Star last night in regards to your settlement check, and we are awaiting a couple of documents from you to be able to release the check. Please send that information to us as soon as possible so we can release your settlement funds.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

  Customer Answer

  Date: 05/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate their efforts in resolving this case.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from California ************************* references money owed to me by a company I previously worked for. In order to collect owed funds I needed to call Ilym for the funds owed. I have called several times and left messages. I also went to their website and sent them an email with all the needed information and still no response.

  Business Response

  Date: 04/29/2024

  Hello ****,

  Thank you for letting us know you haven't received your check yet! I looked into it, and we had an address for you in ***********, ** instead of ********, **. We have updated the address and re-issued your checks, as there were 2 due to you for this case. One check for $245.02 and one for $27.18. Both checks should arrive in 3-5 business days, and they will be in the same envelope.

  If the checks aren't there by next Monday, please contact me directly at ******************************** and I'll be happy to help.

  Thank you!

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 04/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IIlym never sent my southwest Patrol lawsuit check.

  Business Response

  Date: 04/25/2024

  Hello *******,

  Thank you for letting us know you haven't received your check. I looked into this, and the check was sent to your address without the apartment number which is likely why you haven't received it. I added your apartment number back to the address and re-issued your check today. You should receive it in 3-4 business days. If you don't receive it by this time next week, please contact me at *************************************.

  Thank you!

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was entitled to a pay out of $1000 regarding a class action lawsuit against my former employer ********************** I received a packet with documents that were required to be signed and returned. I called their office as soon as I got the packet to clarify where the packet could be emailed. After waiting on hold an extended amount of time, I was told by a representative that I could email it to ********************************** I have attached proof of the documents being sent over along with me requesting that they acknowledge my paperwork was received.It has been radio silence ever since. I sent a follow up email last month which I also attached proof of. I have tried to call again, but can not reach a representative.Im wanting to get my money so that I can move on.

  Business Response

  Date: 05/01/2024

  Hello ******,

  I apologize for the delay in responding to this complaint. Unfortunately, the reason why the claim form was never processed was because you had emailed it to *************************** rather than *************************** so the claim form was never processed. That checks email address is not monitored. Regardless, we submitted your information over to class counsel for consideration for a late add-on, and it was approved. We will process your additional payment from the approved claim and have that sent out to you today. Expect it to arrive in 3-5 business days. If you have not received it by this time next week, please contact me directly at *************************************.

  Thank you!

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a request to have my settlement check re issued this was at least a week ago & I've heard nothing back I need this money to pay my rent which is on the 1st of next month .

  Business Response

  Date: 04/25/2024

  Good morning *******,

  Unfortunately, our system did not process your check re-issue request because your check had already previously been cashed. The check was deposited into a *********** checking account, and signed on the back "Pay to the Order of ***************************." I have attached a copy of the cashed check for your records. If this was not your doing, please contact me at ******************************** and I can help you with the process of starting a fraud investigation with the police and the bank to try to get your money back.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to reach out to them through phone , email and website and no response for 5 months

  Business Response

  Date: 04/23/2024

  Hello *******,
  
  The checks for this case were disbursed on April 12, 2024. We ask that you allow 2-3 weeks for **** processing and delivery, so you should be receiving your check by the end of next week. If you don't receive it, please contact me directly at *************************************.
  
  Thank you!
  
  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 04/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************