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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is for a class action lawsuit. I was not issued a settlement check. And the law office does not answer the phone or return phone calls.

    Business Response

    Date: 06/27/2024

    Hello ***,

    I would be happy to help figure out where your settlement check is, I would just need some more information. Can you please send me an email at ******************************** and let me know what the name of the company was that you worked for that had gotten sued? From there, I can look you up and find out if there was a check, and if so, where it was sent to. Then we can re-issue it to whichever address you would like!

    I look forward to hearing back from you, talk to you soon!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've work in ********** and I have been waiting for my settlement check since April. It's the Ware ** ***************** LLC and the case no. 21CV002063. It said on the paper unless I cash it out by the end of May, it will be voided. I called and called but it would never let me speck to an agent. I keep calling for days, and after numerous attempts to reach your customer service, I was finally able to speak with an agent. I talked to her about everything and she reissued me another settlement check and informed me to wait for about a month to receive it and that the void is extended. I waited for a whole month and never received anything. I, then, called over and over again but no response citing that the customer services is busy assisting others. So now I'm writing this complaint because my subsequent attempts to contact your customer service team have been unsuccessful. I kindly request that you reissue the settlement check and ensure it is sent to the address on file. I would greatly appreciate it if the business could contact me using the information provided so that this matter can be resolved. Thank you.

    Business Response

    Date: 06/24/2024

    Hello *****,

    We're sorry to hear you haven't received your settlement check yet! I looked into this, and it looks like we had an old address for you. The address we had for you was in *****, **. I have updated the address to the one you provided in your complaint, and I have re-issued your check. It should arrive to you in 3-5 business days!

    If you have any further questions, please feel free to contact me at *************************************.

    Thank you,

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked the CA unclaimed property website and found out I had a settlement check from Office Depot. Ive been trying to call, email, send inquiries about my check and no one has responded at all. There are many complaints as well stating the same thing

    Business Response

    Date: 06/24/2024

    Hello *****,

    We're sorry to hear you haven't received your check yet! I have updated your address to the address you provided to the BBB, and will send your check out today. Please allow 3-5 business days for delivery. If you have any questions, feel free to contact me at *************************************.

    Thank you,

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A settlement check got lost in the mail. Settlement check #**** was sent out on 4/5/2024 and got lost in the mail. And we changed our address to the current address and got confirmed that it was changed. I filled in the check reissue form but no confirmation, no one has reached out and whenever I try to call their support, it goes straight to voicemail and no customer service response at all

    Business Response

    Date: 06/24/2024

    Hello Godgiven,

    We're sorry to hear you haven't received your settlement check yet! I'll get that check re-issued to your new address today, so you should expect to receive it in 3-5 business days!

    If you have any questions, feel free to contact me directly at *********************************

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check te-issue for settlement from months ago- MULTIPLE requests by ***************

    Business Response

    Date: 06/21/2024

    Hello **,

    We're sorry to hear you haven't received your check yet! I have re-issued your check and will be sending it out today via **** priority mail, with tracking number: **********************. They say it will arrive in 2-3 business days, so expect to receive the check by middle of next week! If you have any questions, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for this company to issue a check for a class action lawsuit I was involved in for 4 months and now they won't answer my calls

    Business Response

    Date: 06/20/2024

    Hello *****,

    We're sorry to hear you haven't received your check yet! I have re-issued your check today and am sending out via **** priority mail with tracking number: **********************. **** estimates 2-3 business days for delivery, so you should receive the check soon!

    If you don't receive the check next week, please let me know! It should be there by Monday at the latest, though. My email address is *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot get ahold of anyone been trying to get a settlement check cashed and cannot get it verified by anyone because no ever answers the phone or emails

    Business Response

    Date: 06/18/2024

    Hello ******,

    I'm sorry to hear that you have had trouble getting your check verified! I see that you spoke to ***** today and she informed you that we can verify the check, but to have the check cashing center call in. They can call to me directly at ************, or I can call into them if you'd like. Let me know one way or another, you can call me or email me at ********************************* We want you to be able to cash your check!

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ILYM Group has yet to deliver on a settlement check from the lawsuit of "LEGOLAND vs. ******". I reached out to ILYM Group in regard to this matter on March 21. I was called by ILYM Group on March 28 and was told that my check was already sent out and would arrive in "a few weeks." I still had not received my check and again reached out to ILYM Group on May 4. On May 7, I was contacted by ILYM Group via email and was told again that the check would arrive in "a few weeks". It has been 3 months, and I still haven't received my check, despite what I was told. Another coworker was experiencing the same issue with the same company and also reported her case to the BBB.

    Business Response

    Date: 06/14/2024

    Hello *******,

    Sorry to hear you never received the check! I checked in our system, which leaves a timestamp each time a document is printed, and the re-issue was completed like we had said when we spoke previously. I'm not sure why it never arrived! I have re-issued your check again, and will be sending it priority mail via **** with tracking number: **********************.

    The post office estimates a delivery time of 2-3 business days. If you have any other questions, feel free to reach out to me directly at *************************************.

    Thank you!

    ***********************,
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were supposed to send checks on 5/31/24 and so far nothing has arrived and they don't answer calls or emails either. They just put them on hold and never respond.

    Business Response

    Date: 06/11/2024

    Hello *****,

    We're sorry to hear you have not received your check yet! I would like to look into this and see what the delay is, can you please send me an email at your convenience letting me know which case you are referring to, or the name of the company that you work for that was sued? I'll be able to see what the status is of that case and where your check is! My email address is *********************************

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my settlement check. Tried calling for more than two weeks no response left voicemail and tried their webpage. When they finally answered they said my check was mailed in November of 2023 and the money was no longer available. My family member worked for the same company which the settlement came from and he resides at the same address but never received it either.

    Business Response

    Date: 06/18/2024

    Hi Janben,

    Can you please provide us with the case name we can further assist you with this matter? 

     

    Thank you!

    *****

ILYM Group Inc is NOT a BBB Accredited Business.

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