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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Final approval hearing was approved and filed September 26, 2024 for my settlement from *********************. Spoke with someone on Monday, October 14 2024 and was told that my check was sent out in mail the prior Friday, October 11. Just called again today and was told there was no check sent and that they dont have have the funds to send me

    Business Response

    Date: 10/23/2024

    Hell ******,

    Thank you for reaching out about your check on this ****** Electric class action lawsuit. The delay in the checks going out is that we have not received the funds from ****** yet, so there are no funds to send out. We are anticipating ****** sending the funds around 10/25/24, but that may change. Once we receive the funds it takes 2-3 days to get the checks in the mail so it'll likely be next week that checks go out. Feel free to contact me if you have any questions at ***************************************************************.

    Thank you,

    ***** ******
    ILYM Group, Inc.

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to send a check but I haven't had a response.

    Business Response

    Date: 10/22/2024

    Good morning ********,

    We're sorry to hear you have not received your check yet. I checked to see why we weren't able to help you when you called in, and I can see you called in several times yesterday. The calls never lasted more than 18 seconds before you hung up, so we weren't able to answer any of them. For future reference if you call in, we have a constant flow of phone calls coming in, and sometimes there can be a hold time of a couple of minutes. We will get to your call though!

    In regards to your check, I will get it re-issued today. I also found another check you are owed from another case that you were a class member in, so there will be 2 checks headed your way.

    If you have any questions, feel free to contact me directly at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, ****

    Customer Answer

    Date: 10/22/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** *********

     

  • Initial Complaint

    Date:09/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a check be reissued on September 10 or 11 2024, never received an email update or phone confirmation. I am still waiting for the check, and am unsure if they are sending it or not.

    Business Response

    Date: 09/27/2024

    Hello *****,

    We did receive an online request for re-issue of your check! I also see that you called in on that same day, 9/11/2024 but hung up after only about 30 seconds each time, so none of our customer service agents were able to answer your calls. The re-issued checks get sent out in batches two times per month since we receive so many requests, and the batch with your check was processed on Wednesday, 9/24/24. Your check should be arriving in the next couple of days!

    If you have any questions, you can contact me directly at ***************************************************************.

    Thank you,

    ***** ******
    ILYM Group, ****

    Customer Answer

    Date: 09/27/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****

     

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received expired check.I have called and requested it online.Just like everyone else here, I didn't get a response.The settlement of the lawsuit ******* vs **************************Check amonut 2,752.24$.

    Business Response

    Date: 09/26/2024

    Hello *****,

    We're sorry to hear you weren't able to cash your check! I checked with the case manager on this case and was able to confirm that we are able to re-issue your check and I will be sending it to you today via **** priority mail. The tracking number for your package is: **********************. The post office estimates that the package will arrive in 2-3 business days. 

    If you have any other questions, feel free to contact me at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, ****

    Customer Answer

    Date: 09/27/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24 this year I received a letter from ilymgroup stating they had an outstanding check for me I followed the letter and filled out the questionnaire to have the check reissued. That was over 3 months ago I've left messages filled put the paper again on there web site. No check

    Business Response

    Date: 09/25/2024

    Hello ******,

    Thank you for letting us know you have not received your check! I have updated your address in our system, we had previously sent your check to the address *************** had provided to us in *********, **. The check will go out today and should arrive in 3-4 days! If you have any questions, please feel free to contact me directly at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, ****

    Customer Answer

    Date: 09/25/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

     

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling for days and leaving a message to inform him that I have not received my check from the lawsuit because the postal service had the wrong shipping address and this place does not help anyone.

    Business Response

    Date: 09/23/2024

    Hello *********,

    We're sorry to hear you haven't received your check. I looked into our phone system to see why we weren't able to answer your calls, but I can't find any instances where the number you provided in this complaint had tried to call in to our main phone line. I hope you've got our correct phone number! That number is ************, then press option 0 to speak to a customer service representative. We have helped millions of people over the years receive their settlement checks, and very few people have had issues. We want to make sure the class members get their money as soon as possible!

    Please contact me directly at ******************************** and let me know which company you were working for that had been sued, that way I can find your file and make sure we mail your check out as soon as possible!

    Thank you,

    ***** ******
    ILYM Group******

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/1/2023 I have originally tried to claim these funds from a settlement (******* ET ** V ****** BERISTIAN INITIAT) due to an old address I never received a check and was sent a notice from state controller office that the funds would be sent there and I was told I needed to wait for a year for the company to send these funds .the year **** was 6/1/2024 so I reached out to the state controller office and they still never received the funds and told me to reach out to a email ************************************************* I have not received a response. no answer to the phone number .and no response to my check re address

    Business Response

    Date: 09/20/2024

    Hello ******,

    We're sorry to hear you didn't receive your check! We try our best to use services such as the change of address service through the post office to get up to date addresses for all class members so that we can get the checks into as many class member's hands as possible. Unfortunately, we're not always able to get all class member's current addresses, and it sounds like that's what happened here. The last resort for us is notifying the ************************* because they are able to get your most recent address from their records. I checked our phone system to see why we weren't able to help when you called, but I couldn't find record of you calling in using the phone number provided in this complaint.

    As for the funds for this case, we did wire the funds to the ************************* a couple of months ago, so the money should be there for you to claim! The website to search for your claimable property is: ***********************************************

    If you have any other questions, feel free to contact me directly. My email address is ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, Inc.

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024, I was made aware that I should have recevied a check from my former employer for an overtime settlement they were going through. I have moved since I left that company, and I thought perhaps it was just going to be forwarded to my new address. I have reached out several times to let them know that I have moved, and that I have not received my check. They have told me to email them the last 4 digits of my SSN, which I won't do. I have put in a change of address through their website, and called their phone number. In my review, I was told to contact someone, but I can't get ahold of them either. The deadline to sign this check is October 24, 2024. I have been trying for 5 months to get it. Can you please assist?

    Business Response

    Date: 09/20/2024

    Hello *****,

    We're sorry to hear you haven't received your check yet! I looked into this, and could not find in our phone systems any times where you tried to call in and speak with us. It sounds like you did get in contact with one of our representatives over email and they requested the last 4 of your social from you that you said in your complaint here that you wouldn't give to them. For the check in question, we have a different last name and a different address on file from what was provided so we just need to make sure we are issuing the check to the person the check belongs to. The checks on this case were mailed out to all class members June 26, 2024, and yours was mailed to an address in *********, ** which was the address provided to us. I'll update your address to the one provided here and re-mail your check today.

    If you have any questions, feel free to contact me directly at ***************************************************************.

    Thank you,

    ***** ******
    ILYM Group, Inc.

  • Initial Complaint

    Date:09/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theres no confirmation of any sort on the website after you change your address or request a check reissue no email response either. Im moving very soon and I have no confirmation Ill be getting my money or not. Im starting to question the legitimacy of the corporation, I input sensitive information to have my check reissued and its been radio silence and it seems many other people are also in the same predicament. Its 2024 its shouldnt be this difficult to get an automated hey we got your request email response. Everyone is like headless turkeys, Im wondering if Im going to get my check. It was issued to an old address.

    Business Response

    Date: 09/16/2024

    Hello ********,

    I could not find any record of you calling in to verify if we received your re-issue request or not other than one call you disconnected in the menu after 26 seconds last Tuesday, but we did receive your request! We re-issue checks 2 times per month due to the volume of requests we receive, and your check is in the batch to go out this Friday. I'll pull your check up individually and get it mailed it today for you though so you can get it a few days sooner. We did previously send your check to the address that Principal ****************** had provided to us for you, *************************************************.

    I've updated your address and you should receive your check in 3-5 business days.

    Please contact me directly if you have any further questions. Thank you!

    ***** ******
    ILYM Group, ****

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am part of a class action lawsuit for which the settlement check has already been issued. On August 14, I spoke with ******* on the phone, and she informed me that my check would be mailed on August 30. Since then, I have been unable to reach anyone regarding my settlement check, nor have my co-workers received their checks. I called and left voicemails on September 6, September 10, September 11, and September 12, but received no response. I also emailed them on September 10, September 11, and September 12. We just want what belongs to us.

    Business Response

    Date: 09/12/2024

    Hello *****,

    We are on your side, and want to make sure you get what you deserve! Can you please send me an email with the name of the case you were part of, or the name of the company that was sued? That will help me locate your account and make sure we send your check out to the right place! My email address is *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

ILYM Group Inc is NOT a BBB Accredited Business.

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