Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a check for $480.64 on March 18th, 2024 as part of a settlement of ********* **************** Chocolates, **** et al., Case No. 1:22-cv-233 from ILYM Group, **** However, the address they sent the check to was a former rental residence. I was made aware of this check on August 22nd, 2024. It was said that if the check wasn't cashed or deposited within 120 calendar days that the check would be automatically cancelled & voided.Since August 22nd, I have called the number ILYM group has provided and left at least 3 voice messages because no one has answered the phone. Per their automated message I have also filled out a change of address request and check re-issue request at least 3 times on their website. I have additionally used the contact us tab of their page at least twice asking for a change of address and check re-issuance. Finally, I have also emailed the company at the email address they provided on their automated message: ******************************************** twice.In spite of all of these attempts to contact ILYM group, I have received zero correspondence regarding my request for a change of address and check re-issue. I have diligently been checking my email address (including spam folder), home address mail, and phone/voicemail.I am hoping for contact from the business in order to receive a valid settlement check in my current name in address. Thank you for your ******************** into this matter.

  Business Response

  Date: 09/12/2024

  Hello *******,

  
  Sorry to hear you have not received your check yet. We did receive your online request and voicemails regarding the re-issue, and were just waiting to hear back from counsel to see if we could still re-issue. I followed up again today and was given the approval, so I will be mailing your check out to you today! If you have any questions, please feel free to contact me directly at ********************************* Your check is being sent via Priority mail with ***** and your tracking number is: 9405530109355035478581.

  Thank you,
  

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 09/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ************************************
  
   
  

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a class action lawsuit. I requested a reissued check from ILYM online on August 9th. I have called almost 2-3 times Monday-Friday since then and never once had anyone answered nor responded to my voicemails or reissued my check. My check was issued to the wrong name and I would like that fixed, but if that cannot happen I would like a check reissued with the same incorrect name to try cashing it again.

  Business Response

  Date: 09/05/2024

  Hello *********,

  We're sorry to hear you haven't received your check. Can you please email me at ******************************** and let me know the name of the company you worked for that had gotten sued? That way I can look up the case and make sure that your re-issue request was received and processed, and if it wasn't we will send your check out right away!

  Thank you,

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor experience, I was part of a class action settlement where I am supposed to receive a 2200$ check. I confirmed with other colleagues they have received their checks. The settlement occurred end of may and we are going on 4 months that I have yet to receive anything. I have attempted to call them multiple times and it states everyone is busy and the call hangs up. I attempted to use their self service form online via the check reissue method and the contact me and neither have resulted in any response or action and its been a little over a month since I submitted those forms. I just need some contact back from the company that way I can just get my check

  Business Response

  Date: 09/04/2024

  Hello Angel,

  
  I'm sorry to hear you haven't received your check! We did send your check to you on 8/8/24, check #**** for $1,944.31. It was sent to the address: **************************************.

  Can you please send me an email confirming your address, so I can re-issue your check and make sure it's going to the right place? My email address is *************************************.

  Thank you!

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried calling this company for a check re-issue and have left my contact information numerous times. I havent had my check re-issued and no one has contacted me back with all the messages Ive left. This is ridiculous that no one can contact you in 2months time!

  Business Response

  Date: 08/28/2024

  Hello ***,

  We do have noted in our system that you left voicemails for a check re-issue on August 16th and again on August 22nd, and your check was processed for re-issue on 8/22/24. The re-issue process can take up to 2 weeks to complete, so I'll skip that step and print out and put your check in the mail today. I double checked and the address we have on file for you is the same that your provided in this complaint, and we did send your check out along with the rest of the thousands of other class member's checks on this case, so I'm not sure why you never received it the first time!

  If you have any other questions, or if your check doesn't arrive by this time next week, please contact me at ******************************** and I'll be happy to help!

  Thank you,

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is withholding a check thats over $700 thats much needed in hard times. They have said theyve reissued my check twice but thats a lie. Looking at their reviews it appears that this is common practice for them. All I want it my check that is rightfully mine sent to me or set up so I can simply pick it up . It almost seems as if this company is fake.

  Business Response

  Date: 08/26/2024

  Good afternoon ******,

  We're sorry to hear you haven't received your check. There is no reason for us to hold your check, we can't keep any funds from uncashed checks - every check that is not cashed is donated to a charity on behalf of the employer that was sued, or sent to the California ************************* for collection at any time, and in no case would we ever hold your money back. We have tried to get your check out to you, and when you called on Friday and spoke with *****, she said she was going to let you know today if you could come pick up your check to expedite the process of you receiving your payment. We have been trying to get you the check.

  If you'd like to come to our office to pick up your check, it is ready for you! Our address is: ***************************************. If you'd rather the check be mailed, I can mail it out to you with a tracking number so you can follow along with the check's movement through the post office. Send me an email at ******************************** and let me know if you'd rather come pick up the check or have me mail it to you.

  Thank you!

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact this business for over a month now in regards to a real issue of a check of over $1400 leaving multiple messages at least three times a week and this business law firm has not acknowledged any of the voicemails *** left for a month now

  Business Response

  Date: 08/19/2024

  Hello De'Von,

  We're sorry to hear you haven't received your check. It looks like we had an outdated address for you, we had an address of ************************************, and that was where your check was sent. I have updated your address to the one you provided here in this complaint and have re-issued your check today. It should arrive in 3-4 days, but if it's not there by the and of this week please email me at *********************************

  Thank you!

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a class member of a lawsuit from my old employer. I received the initial letter stating I would get sent the check to the address listed in the letter, which was correct. I left it alone and waited and waited and waited. I called a few days ago and was told they mailed out the check back in DECEMBER 2023, to my childhood address in a completely different state. I have called over 50 times. No one answers. The one time someone did pick up, I was told over the phone that they werent sure if the funds were still available to reissue because its been too long. I have used the check reissue feature on the website multiple times. So youre telling me that you sent the check to an OLD ADDRESS that I havent used in over 7 years, even though you managed to get my current DIFFERENT STATE address correct for the letter notifying me that I was entitled to the money? This seriously sounds like some type of fraud in order for you guys to collect the funds for yourself. Its crazy because a few other class members of the lawsuit have also not received their funds due to the same predicament Im in. Beware of conducting business with ILYMGROUP, they dont care about you.

  Business Response

  Date: 08/15/2024

  Hello ******,

  I see that you spoke with ***** last Friday and she re-issued your check for you to the address you provided her. That check was added to a batch of checks and printed and mailed out yesterday, so it will be arriving in the next few days! It's coming from our office in *******************, and will be there shortly.

  As for your address, we had your address in the system as ******************************************************************************** and we re-mailed a copy of your check out to that address in May. **** returned that check to us as undeliverable, so we did an address search through a mailing database we use and that address was provided as the next most likely address for you, to which we mailed the check out again to that address in ********* in June.

  If for some reason the check is not there by Tuesday next week, please email me directly at ******************************** and let me know, and we will re-issue your check again with tracking.

  Thank you,

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to be sending me a check for a class action lawsuit against a contractor company I worked for. I waited an entire month for the "first" round of checks and got nothing. I reached out to them via email and tried to call multiple times and finally was able to request a check reissuance. They confirmed that checks were going out that week and that they had my current address. It has been over month yet again and I still have gotten nothing. Additionally, I have tried to call them about this issue and the phone line is not taking calls.

  Business Response

  Date: 08/15/2024

  Hello *******,

  I see that you had requested a check re-issue, we were able to re-issue your check last week. If the check has not arrived by this coming Monday, please email me directly at ******************************** and I will send your check again with a tracking number.

  Thank you!

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have already emailed the listed POC directly and am waiting for action on their part. Should they fail to resolve this issue my complaint will remain.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach out to this company for over a week now, or even more I had left a voicemail, called numerous times, and emailed them through their website about 4 times because my things had ended up getting stolen and . I have submitted my request for a check reissue but still didn't get it, nor did I get any information on whether my request was even received or processed. I would appreciate to hear back from the business and get my reissued check.and its from Trm manufacturing company that the lawsuit was for just to let you no please get back to me at ************ ok thanks again because I really need this money right now

  Business Response

  Date: 08/12/2024

  Hello ****,

  We're sorry to hear you haven't received your check! I've re-printed and will re-mail your check today to the address you provided in the complaint here, which I confirmed is the same address we have on file. The check should arrive in 3-4 business days. If you have any questions, feel free to contact me at *************************************.

  Thank you!

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a settlement check to the wrong adress back in December of 2023, by the time I was made aware of the check it was no longer valid to deposit. I have been trying to get in contact via phone, email and through their check re-issuing tab on their website since. NO ONE answers or returns phone calls OR emails. Is this even a legit business? Completely unacceptable. I would like my check reissued to the correct address as I dont even live in the state of ********** anymore. Very unprofessional in my option. They want to hold onto your entitled money in hopes you give up on trying to reach them.

  Business Response

  Date: 08/12/2024

  Hello *******,

  I do see that you called in last week, but did not leave a message so we weren't able to call you back! I'd like to get your check out to you, our goal is always to make sure all class members receive their checks. Otherwise, the funds get donated to a charity or you have to go through the ************************* to receive your funds, which is much more of a hassle.

  If you could send me an email at ******************************** and please let me know the full address you'd like the check sent to, I'll get it in the mail today!

  I look forward to hearing back from you, thank you!

  ***********************
  ILYM Group, ****