Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a complaint against ILYM Group, a financial firm that has been unresponsive regarding a significant issue with my payments. I work for In-*************** Services (IHSS) and receive my checks from the ************************* Some time ago, a portion of my check was deducted and sent to ILYM Group, but I have not received these funds back, and I urgently need them.Despite numerous attempts to reach ILYM Group through phone calls and emails, I have received no response. My calls go unanswered, and my emails are met with silence. This lack of communication is highly unprofessional and unacceptable. Additionally, my research online shows that many others have reported similar issues with ILYM Groups unresponsiveness and failure to return funds.The withheld funds are crucial to me, and the delay in returning them has caused significant financial strain. I have tried every possible method to resolve this issue directly with ILYM Group, but their consistent lack of response has left me no choice but to seek external assistance.I request that the Better Business Bureau intervene to facilitate the return of my funds. ILYM Groups behavior raises serious concerns about their business practices and customer service. It is imperative that they address this issue promptly and ensure that no other individuals face similar difficulties in the future.

  Business Response

  Date: 08/07/2024

  Hello *******,

  We did send your check out to you when this lawsuit originally settled, but we were provided an old address from Commerce Distribution, but we had no way of knowing if the address was correct or not. I can re-issue your check out to you today, but just need your complete address. The *** code you provided does not match what we have in our system. Please email me your address to ******************************** and we will get this taken care of today.

  We don't want to keep anybody's checks. We reported the un-cashed funds to the ************************* in a last attempt to reach all of the class members who have not yet gotten their money, in order to get an updated address so that you can get the funds owed.

  As soon as you send me your current address I will print out your check and get it on it's way.

  Thank you!

  ***********************
  ILYM Group, ****
  

   

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a closed case to which i have sent multiple emails, voicemails with no response.Seeking information on ************************* v ******************** 100 work weeks during the class period +2 workweeks PAGA period Amounted to wages + penalties to ******** Wondering how we got this number, the wages in the details look extremely low and wondering how that figure got equated?

  Business Response

  Date: 08/07/2024

  Hello ****,

  This case had a value per work week of $22.8834, and amount per PAGA pay period of $2.80. Since you had 100 work weeks, that would be 100 x $22.88.34 = $2,288.34 plus the additional $2.80 for the 1 PAGA pay period gives the total settlement amount of $2,291.14. From there, we were required to split that settlement up as 80% penalties and 20% wages, which were $1,833.47 and $457.67, respectively. Then, taxes were taken out from the 20% wage portion based on ***************** employment tax rates, and that resulted in the net check amount you received of $2,120.20.

  I did check our phone system to see why we weren't able to receive your calls, but couldn't find any record of you calling in with the number provided in this complaint so unfortunately I don't know why you weren't able to reach us! You can email me directly at ******************************** or give us a call at ************.

  Please let me know if you have any other questions!

  Thank you,

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 08/07/2024

  Appreciate the timely response back, just wanted to follow up. 

  Where it says "the case had a VALUE PER WORK WEEK of $22.88", how did you decide on that number? is it specific to a position at the company, hourly, etc. 

  Just wanted clarification on how that number was settled on, i can expand but i think you will answer my questions in the following email. 
  
  Appreciate your time.

  
  Warm regards,

  *************************

  Business Response

  Date: 08/08/2024

  Hello ****,

  The total settlement was $925,000, then there were $381,335.13 in attorney fees and costs, service award to the plaintiff who brought on the case, fees to the state and the $10,000 PAGA portion of the settlement.The work week amount was determined from the net settlement amount to be distributed to all class members, which was $543,664.87 after the deductions, and dividing that by the total number of work weeks for all class members combined, which was ******.When you divide that out, that's where the $22.8834 per work week is derived.

  I hope that makes sense! If you have any other questions, please email me directly at *************************************.

  Thank you,

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was entered into a classic lawsuit I received the check for a certain amount one month later I received a check for a higher amount I then contacted the company was told not to cash it I would be issued a second check with the difference of the amount it's been since April I have an email called faxed have not got a response this lawyer from owes me money

  Business Response

  Date: 08/07/2024

  Hello ********,

  I confirmed with the case manager that she did mail out the check to you back in April, I'm sorry that you did not receive it!

  We can re-issue your check again today, just allow 3-4 days for the post office to deliver it. I made sure we have the address you provided in this complaint in our system so it'll be going to the right place in *****. If you have any other questions for me, please contact me directly at ********************************* I'm always happy to help!

  Thank you,

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly tried to reach the ILYM group through calls, emails and change of address through their website and have received no contact on their behalf. I am trying to collect my unclaimed money and was told they have it from the state controllers office. It would be nice if someone got back to me through email or phone.

  Business Response

  Date: 08/05/2024

  Hello **********,

  We're sorry to hear you haven't been able to get through. If you could please send me an email directly at ********************************* I just need to know the name of the case that you were involved in, or the name of the company that was sued that you are claiming your funds for. As soon as I get that information, I will send your check out the very same day! I look forward to hearing from you.

  Thank you,

  ***********************
  ILYM Group, Inc.0

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach out to this company for over a week now, left a voicemail, called numerous times, and emailed them through their website twice. I have submitted my request for a check reissue but still didn't get it, nor did I get any information on whether my request was even received or processed. I would appreciate to hear back from the business and get my reissued check.

  Business Response

  Date: 08/02/2024

  Hello *****!
  
  Im sorry to hear you havent received your check from the settlement you were a part of. Can you please send me an email at ******************************** and let me know which case you were a part of, or the name of the company you worked for that had gotten sued? As soon as I can locate you, I will re-issue your check and make sure you can get it as soon as possible!
  
  I look forward to hearing from you. Thank you,
  
  ***********************
  ILYM Group, ****

• Initial Complaint

  Date:07/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a check issued to the wrong address that I needed re-issued Ive submitted a change of address and a re-issue request through their website Ive also attempted to contact them through email and by phone with no response the phone line is always busy with the response that theyre helping others which is fine but when Im waiting on the phone for 10 minutes and then i I get that message its a little irritating

  Business Response

  Date: 07/26/2024

  Hello ****,

  We're sorry to hear you haven't gotten through. If you could please send me an email with the name of the company you had worked for that got sued, I'll be happy to get your check re-issued for you today if it hasn't already been! My email address is *********************************

  Thank you!

  ***********************
  ILYM Group, ****
  

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Class Action Lawsuit for **************** vs ****** settled months ago and the last public record from the judge stated that **** will take over any new information regarding the case to post but nothing has been updated from them! I had to spend hours googling until I found ILYM. I have called for the last two days with no answer or call back after a voicemail. I even updated my address just incase and there was no confirmation or follow up. Please update your systems to at least give the people an option to track their progress in a case, and, or an automated confirmation system when you receive requests from us. You know youre doing something wrong when you respond to complaints instead of phone calls or make callbacks.

  Business Response

  Date: 07/24/2024

  Hello Cheyenne,

  Although the case had gone through the final process in the courts, there are additional processes between class counsel and defense counsel that happen, as well as waiting to receive funding from the company, before we can disburse the checks to all class members. We finally got the order to disburse the checks and sent out checks to all class members on 7/22/2024. We have your address correct in our system, so the check should be arriving soon!

  I checked our phone system to see why we weren't able to get to your calls, but was not able to find any record of any calls coming from the number you provided on the complaint in the last 90 days, so I can't say what had happened there! I know at times we do get inundated with calls, but we make sure to get back to everyone and want to make sure everyone gets the money they are entitled to from the lawsuit! Feel free to reach out to me directly at ******************************** and I'll be happy to help.
  

  Thank you for bringing this to our attention, and again your check will be arriving any day now.
  

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 07/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ILYM Group Inc has failed to pay out approved class action settlements for the case of ****** v. ************* *** by the San Bernardino County Superior Court, Case No. CIVDS2022220. They have also failed to responded to inquiries on timing and delivery of settlements that have been approved for over a year.

  Business Response

  Date: 07/22/2024

  Hello *****,

  Unfortunately, we have not yet received the funding on the case in order to disburse settlement funds to the class on this case. Once we receive the funds owed, we will send the checks out to all class members right away. If you have any questions, or want updates at any time, feel free to reach out to me at *************************************.

  Thank you!

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 07/22/2024

  I am NOT satisfied with above response until  a tracking number and delivery has been provided of approved funding settlement check. This case was completed/settled almost 1 year ago in October of 2023 by San Bernardino County Superior Court and I WILL NOT ACCEPT any response until delivery of  settlement check. Also I am dissatisfied as an email can always go ignored. If company is unwilling to receive calls or provide call backs to people affected by settlements I do not trust they will respond via email. I would appreciate more detailed reasoning as why settlement has not been paid out as it has been almost a year. 

  Business Response

  Date: 07/23/2024

  Hi *****,

  The reason the settlement checks have not been released for this case is because the full funding amount has not been completed by the defendant. The parties had agreed to monthly installments and the full payment is due the end of July. Once the final payment is made, we can release the checks. Disbursement of funds to the class members will likely occur late August. 

• Initial Complaint

  Date:07/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two weeks or so ago I had gotten a letter in the mail stating that they had a check for me regarding legal action taken against a company, WIS ************** The letter stated that I had to contact them by a certain date. I had sent a call the day after I received the letter as I had gotten my mail late. I had not received a call back. After receiving no call I had tried contacting them again to no avail. I let another day pass and sent out an email contacting this company. Unfortunately that email has been unread as I have not gotten any sort of contact back. I would like my check reissued to the correct address.

  Business Response

  Date: 07/22/2024

  Hello ******,

  We're sorry to hear you haven't received your settlement check yet! I have verified we do have your address correct, so I will send your check out to you today! You should receive it in 3-4 business days. If you have any other questions, feel free to contact me directly at *************************************.

  Thank you!
  

  ***********************
  ILYM Group, Inc.
  

  Customer Answer

  Date: 07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a check reissue request last year. I sent an email containing the details of the case, however, I have not received any communication from them regarding the issue.

  Business Response

  Date: 07/17/2024

  Hello *****,

  We're sorry to hear you have not received your check! If you could, please send me an email at ********************************* and let me know what company you worked for that had been sued. Once I've got that information, I can re-issue your check for you today!

  Thank you,

  ***********************
  ILYM Group, ****
  

  Customer Answer

  Date: 07/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************