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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely dissatisfied with the services provided by ILYM Group. They were supposed to distribute checks from the *** Healthcare settlement, but have failed to respond to any of my attempts to contact them. I have made numerous phone calls, sent emails, and even tried faxing them, but have received no response whatsoever. This lack of communication is highly unprofessional and has left me feeling frustrated and ignored. ILYM Group urgently needs to improve their communication and customer service practices. I would not recommend ILYM Group to anyone seeking reliable and responsive service.

    Business Response

    Date: 07/16/2024

    Hello *****,

    The checks on this case were just disbursed to all class members on 7/08/2024 and were sent from *******************. The checks can take 2-3 weeks for processing and shipping from the initial mailing date, so your check should be arriving anytime in the next two weeks! We sent it to **************************************************. If you have any questions, feel free to contact me directly at *********************************

    Thank you!

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 07/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****************

     

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted VIA mail regarding a class action lawsuit that I was named in. The initial court date was to be held in February 2024. I waited the amount of time that I was instructed to wait for a check to be issued or for a direct deposit to have been made. May 4th I reached out via email and telephone to this company without any response nor anyone answering the phone. Multiple days and attempts went by with no response by them continued to call everyday multiple times finally reached someone who told me that the court date had been rescheduled for ***** I then asked them why no notification was sent out or if any phone calls or any kind of communication with given to me after multiple requests he said it was not their policy to do so. And has now been 45 days since the second court date with multiple attempts to reach this company. There is no record of the case on their website and they do not respond via email or phone. This company has shown extreme disregard for clients it is supposed to be serving and I have very strong feelings of their inadequacy as well as lies, false claims, complete unprofessionalism.

    Business Response

    Date: 07/16/2024

    Hello ******,

    I'm sorry to hear you haven't been able to contact anyone! We have been inundated with phone calls this month due to a couple of big cases, but we are working through it! If you have any questions, you can always email me directly at ******************************** and I will be happy to help.

    At this point, we are still pending direction from the attorneys involved in the case. The final approval hearing was 6/26/2024 and we have not had an update on it since then. We should hear something soon, but for now we are awaiting direction on the final step, disbursing funds out to class members.

    Feel free to reach out to me for updates whenever you're curious, I'm always happy to help!

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted **** for the last week each day, leaving voicemails to no respond. Today I waited in their call queue for 23 minutes to be forwarded to voicemail. I am due a settlement check, the entire team I supervised has received theres and I have not. This is worrisome. I have no requested a check reissue as Im not sure how long it take. Please expedite this as an immediate emergency.

    Business Response

    Date: 07/12/2024

    Hello Keyvae,

    We're sorry to hear you haven't received your settlement check yet! I looked into this, and it looks like we may have had the address incorrect in the data that was provided to us. The address was the same as what you provided in this complaint, but also had Bldg #*** at the end of your street address. I've removed that Bldg #*** and re-printed your check to send out to you. The check will arrive in 3-5 business days, but it is on its way!

    If you have any further questions, feel free to reach out to me at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:07/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a class member of ***************************-******************** MUFG *********** The case was settled and check were mailed April 2024. I never received my check. I requested a replacement online. I never received a check. I've called 20 times and never gotten a real person on the phone. I've left many voicemails and online requests for contact. Nobody has ever gotten back to me. I am entitled to my settlement check and this company is non responsive.

    Business Response

    Date: 07/12/2024

    Hello ******,

    We're sorry to hear you haven't received your check yet! I verified that your check has not yet been cashed, so I will re-issue it to you today. I'm sending it via **** priority mail with tracking number **********************. It should arrive in 2-3 business days. If you have any other questions, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 07/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying to get my check re issued for the longest. Its been well over a year and nothing. When I call nobody answers. When i file for a reissue theres no confirmation. Is there anybody even working here? Please reissue and send me my money.

    Business Response

    Date: 07/08/2024

    Hello ******,

    We're sorry to hear you haven't received your settlement check yet! I have re-issued your check with today's date and put it in the mail. It should be out to you in 3-5 business days. If you have any questions, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:07/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You guys never sent my settlement checks from 2022, 2023, and 2024... My name is *************************** and I have not received my most recent check from you people... **** vs American guard services... I'm going too have you people and your firm investigated because I since inside corruption!!!

    Business Response

    Date: 07/09/2024

    Hello ******,

    We're sorry to hear that you never received your check! After looking into it, the first check that was sent to you April 18, 2022 was sent to **************************************. About a year after that first round of checks was sent out, we determined who had cashed their checks and who hadn't. The money from those checks that were never cashed were then split up between all the class members who had cashed their first check. We sent that check out to you to that same address on April 14, 2023, but that check was never cashed. This third round of checks that went out last month went out to all of the people who had cashed their second check that we sent out in 2023, they shared the funds that still remained from the uncashed checks again. Since your 2nd check was never cashed, you were not included in the 3rd round of checks. If there is another re-distribution of the uncashed funds next year, that will only be for those people who cashed their 3rd checks. This was the way the case was set up in the courts, and we are required to abide by the ruling.

    Likely what had happened was you had moved between that time, and we were not informed of the new address so the check was sent to an old address and likely just tossed by the new resident. That's the most common occurrence we hear about. If you have any other questions, feel free to contact me at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried calling, no answer. Sent a contact request, no response. A settlement check was lost due to it not having the apartment number. I have been trying to reach out on how to get it corrected. Its been 4 - 6 weeks and I cannot get to a live person.

    Business Response

    Date: 07/03/2024

    Hello *****,

    We're sorry to hear you haven't received your check yet! I'd like to update your address and re-issue it right away, but could you please send me an email at: ******************************** with the name of the company you worked for that had gotten sued, as well as the complete address you'd like us to send the check to?

    I'll get it mailed out to you right away!

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They won't contact me back they told me they reissued my check and now won't return any of my messages.

    Business Response

    Date: 07/01/2024

    Hello *******,

    We're sorry to hear you haven't received your check yet! We did receive your new address and sent your check out to you in the mail on 6/19/24, I'm not sure why it hasn't arrived yet. Either way, I will send it out again today via **** Priority Mail with tracking number: **********************. If you have any questions, feel free to reach out to me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot locate any information on ************ ********************* Case ******** does not work. Phone number to ILYM immediately disconnects.

    Business Response

    Date: 06/28/2024

    Hello ********,

    This case is just in the early phases of the class action settlement process, where we sent a letter to all potential class members letting them know that the plaintiff's attorney has requested each potential class members personal information in accordance with the lawsuit. WIth that, each class member had the right to exclude themselves from the lawsuit and prevent their information from being shared with the plaintiff's attorney as long as they did so before February 24, 2024. We have not had any further updates on the case since that time. If you have any questions are would like future updates, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are supposed to send me a settlement check. I got the letter stating it's coming over two years ago and nothing since. I have called over 50 times and always routed to a voicemail that was never returned, I have gone through their website and requested a reissue at least 30 times and I have emailed them countless times over the last year and I have heard nothing. They owe me several thousand dollarrs.

    Business Response

    Date: 06/27/2024

    Hello *******,

    We're sorry to hear you haven't received your settlement check yet! I checked our phone system and wasn't able to find any records of any missed calls, but regardless we want to help you and make sure you get your money! I noticed we had a different address for you, one at ***************************************. I've updated your address and re-issued your check. Please allow 3-5 business days for it to arrive, but the check will be on its way tomorrow!

    If you have any questions, feel free to contact me at ********************************* Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 07/23/2024

    This business blatantly lied to me and the BBB. In their last response which I was not notified about. Until the matter was closed....they first stated they checked and had no calls from me. Odd considering I have placed more than a dozen calls this year alone. They only started taking messages recently and only if you wait on hold for an hour... but I have left them. I have also submitted 5 reissue check forms and two change of address forms through the website ....both which are no longer available. Then they stated that they would send a check to my address since they didn't supposedly have it (I lived at the prior address for an entire year after they were supposed to send the original check. So that is not the problem. Wither way they said in previous reply on 6/27/2024 that I would receive my check in 3 to 5 days and here we are well over 10 days later and it's not here nor does my informed delivery show it coming and my home is only an hour away from their supposed office. This company got paid $125,000 by the claimants of this suit to send us our money and there are thousands of reviews online and on ****** about them not doing their job. This is ridiculous and I want my money.

    Business Response

    Date: 07/23/2024

    Hello *******,

    I saw that you received and were able to deposit your settlement check. If you have any further questions, please contact me at *********************************

    Thank you!

    ***********************
    ILYM Group, ****

ILYM Group Inc is NOT a BBB Accredited Business.

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