Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I decided to rent a car for our upcoming ******* trip. After many searches I ended up choosing Sixt to rent a car for a week during my trip to ***** (9/28-10/5). On 9/26, as we were all watching the news about Hurricane *** drastically worsening I made the decision to cancel the trip due to safety. When I went online to cancel the prompt said I would be charged a $100 fee for canceling. I tried to call Sixt but the system kept forwarding me to an automated line telling me to go online. I then decided to email and explain the situation. Their response was to forward me a link to cancel where I would be charged a $100. I ended up canceling online as I did not want to be fully charged. When I wrote another email requesting my full refund. I was told that if I had let an employee cancel that the $100 fee would be waived but since i canceled it on my own the fee applies. They do not transfer to a live person nor does a person assist you via email so you are forced to cancel yourself online and incur the fee. The company is conducting fraudulent activity this way especially during a hurricane situation. I have multiple emails of my conversations with them asking for my full refund, which I can provide upon request. Thank you!

  Business Response

  Date: 10/01/2022

  Good Day Mr. ******,

  I have reviewed your rental agreement with us. In the midst of the extraordinary circumstances related to the effects and impact of Hurricane Ivan we can confirm that a goodwill cancellation has been processed and a full refund for your reservation has been issued.  We ask that you please allow 7 to 10 business days for your financial institution to reflect those funds back on to your account. We look forward to serving you in the future as we consider it a privilege to be your rental provider. 

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long term rental from 05JAN22-05MAY22. Vehicle returned on 05MAY22. Final invoice received on 26MAY22. 03SEP22 a charge of $2,434.19 charged to my credit card. Three phone calls to Sixt, one hung up on by customer service. No native English speaker available for communication. Two emails written to Sixt where the issue was not even addressed. I disputed the charge with my credit card company, and Sixt ran the charge again. No solution.

  Business Response

  Date: 09/29/2022

  A records indicate that a refund of $835.59 USD was issued to your AMEX credit credit account on 9/19/2022 for rental agreement 9483960826. You were initially charged $2434.19 however, after the adjustment the new total became $1598.60 which is the monthly longterm rental cost. Our ********************* has advised, after the refund was issued a chargeback was received on 9/22/2022 for the full amount of $2434.19. 

  At this time, we in **************** can no longer intervene since this issue is being addressed with your credit card provider by our *********************. 

   

   

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Sixt from Apr 12, 2022 (11:00AM, pick up from *********, **) to Apr 13, 2022 (5:00PM, drop off at ***************, **) this year during our ****** vacation. The Sixt reservation confirmation number is **********. Yesterday (9/26/22) we received a letter from a debt collector, claiming that we owe SIxt $638.97 for car damage repair during our rental period. This completely caught us off guard. When we returned the car, the employee walked with us around the car and no damage was ever noted. Besides I am a very careful driver and never hit or damage the car during our rental period. We are frustrated that there is no communication from Sixt between April and September and now we are sent to debt collection for something we didn't cause and should not be responsible for. After reviewing some previous complaints, it is clear the company is trying to trick their customers and ask them to share and pay for their maintenance and repair that are not their customers' responsibility. If this charge is not dropped, we will take legal actions against Sixt. What they did to their customers is completely unacceptable!!!

  Business Response

  Date: 10/08/2022

  After review of the Mr./**************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances 

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18142027
  
  I am rejecting this response because: we never received any ( written or oral) communication from Sixt ever since our rental is over. The only letter we received is from a debt collector several days ago. Please see attached picture for the damage they claimed that was caused by our rental. First, we never scratched the rim during our driving. Second, they charge $640 for replacing the entire rim over a few scratches. Third, we have asked them to provide the check-in sheet we completed at the beginning of the rental and they never did. In fact, I don't remember if they ever asked us to complete the check-in sheet as the rental was offered at a brand-new location and the employees were under training while we were renting. Furthermore, I doubt anyone would mark the scratches on a tire rim in the sheet even if a check-in sheet was completed as the scratches are so insignificant. Now they are putting the blame on us and asking us to pay for their maintenance and replacing the entire rim of their car out of customers' pocket. What a shame!

  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2022

  After review of the Mr./**************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt Rental Car company is attempting to charge me for the towing fee of a vehicle that was mechanically neglected by them. Here's what happened:When I arrived at Sixt's ************** location, they did not have the car I booked and "upgraded" me to another vehicle, despite my request not to. Lo and behold, the vehicle I were rented was not mechanically sound. Once we got into the mountains, the SUV's dashboard lit up with warnings, saying "Power Supply Malfunction - Contact roadside assistance." When we finally were able to get off the highway, the vehicle completely died at a four-way stop blocking traffic. It even initiated electric parking brake, so we had no way of moving it. Upon contacting Sixt, which took nearly an hour to get through, the representative was rude and accusatory. Luckily, a good Samaritan gave us a jump so we could attempt to make it to our destination. Once we arrived, the vehicle completely died again. At this point, the same rude Sixt rep finally called back, nearly two hours later, to say that they were sending someone out to swap the vehicle and that I would be responsible for the cost of the tow, which they say cost over $1000. I have disputed this charge multiple times and have gotten nowhere. Sixt's business practices are shady, and its vehicles are neglected. They rely on unsuspecting renters to foot the bill for poor quality.

  Business Response

  Date: 09/30/2022

  We do sincerely apologize for this unpleasant rental experience. 

  We have submitted a complaint ticket to the ****************** branch to obtain feedback regarding the vehicle issue. Once an update is received, we will reach out to you promptly. 

  Thank you for your patience. 

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented a vehicle from SIXT Rent a Car, and instead of contacting me directly regarding the vehicle after an extension was needed, they contacted my mother and threatened her. Even after I received an email saying to "respond to this email to extend" which I did. they continuously harassed my mother in the most unprofessional manners. More specifically *************************** whose direct line is ************** who hung up on me after threatening to call the police as I mentioned there is an **************** Platinum card on file, how about you just charge it ? She had no response. After I let her know their is currently a Hurricane down here in South *******, she rudely responds "im in South ******* too" not sure what she was implying if she were in South ******* she can clearly see Hurricane *** is outside. She seem quite immature for her role but hey its "Sixt" rentals cars, also even when you call back to attempt to speak to customer service regarding an extension Sixt basically says they have no employees "Due to ******************** to pick up the call, and to email them. This company is completely lost, and people like ******** represent their mediocre ways. I truly could careless for the vehicle, Sixt was a headache from the very beginning from their systems being down and me receiving the car two hours later from needed pick up time, to their employees not knowing what a prepaid pick up was, it was quite a bit ridiculous.

  Business Response

  Date: 09/29/2022

  We do sincerely apologize for any inconvenience caused to you. 

  Please be advised it is the responsibility of the branch to contact, by any means possible, once a rental contract has become overdue. The branch will attempt to make daily contact with the renter until the customer is reached. In this instance, the rental was overdue 2 days before the branch sent an email to advise of the return of the rental. Seven days later, our Security team attempted to contact you since the vehicle had been 9 days overdue at that point.  

  Nonetheless, we appreciate your feedback as all feedback from our customers is important in order to make improvements for our company to provide quality service.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/7/22 I rented a car from SIXT Car Rental through (Rental Agreement: **********). Pick up was scheduled at the ************************************************************************ in *********, **. Upon arrival, the female working the main desk was very professional and when I informed her that I was traveling from ********* to ***************, ** for my monthly military training with the ** National Guard, she upgraded me from a ****** Versa to a ****** Camry for no additional charge. This was my first time renting from SIXT. Normally I rent through HERTZ but because of the price difference, I decided to go with SIXT. Up to this point my experience was very pleasant. After she finalized my rental, I walked out to the deck and was given the keys to a silver ****** Camry. I did a quick walk around of the vehicle and didn't notice any major damage to the vehicle. I drove to ***************, ** (2.5 hours away) and parked the car at my hotel. On 09/11/22 I drove back to the airport and turned the car in. When I arrived back at the airport, the gentlemen checking in the cars was assisting another couple. I stood around for a few seconds (in uniform) when he stopped talking to them and told me and to just leave the keys on the dash and that I was good to go. I did not get into an accident while driving the car nor did anything happen that required me to note any damage to the car with this employee. A day later I was notified by SIXT that they were pursuing an additional $513.73 because of minor scratches on the front right bumper (Damage No: SX-**********-88-801) I attempted to dispute this claim but received an e-mail yesterday (09/27/22) saying my dispute was rejected and that I needed to remit full payment for the "new damages". The only way I can communicate is through written form. No phone conversation available.I would highly recommend that anyone looking to rent a car from SIXT, that you record and photograph your car before and after your rental. A business should not operate like this.

  Business Response

  Date: 10/08/2022

  Upon a final review of Mr./****************** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a ****** Camry from SIXT at the *** airport on Sunday September 25th and returned the vehicle on Tuesday September 27th. I prepaid ****** and they charged ****** deposit to my credit card which has not yet been released 2 days later. During my rental period of the car, we experienced no issues, and sustained no known damage to the vehicle. Upon returning the vehicle to the airport, I conducted a walk around with *******, the employee who said "everything looks good" there appears "to be no new damage" and I noted that I was aware of the existing damage noted in the rental pick up paperwork. The car had existing scratches on the driver side rear quarter panel, driver side mirror and driver rear door trim. I signed the handheld device showing no additional charges. The morning of September 28th I got an email from SIXT damage claims with a damage report #********** stating there was a "10 cm scratch down to primer on the front bumper". ( I saw this same exact wording in Reddit complaints from all over the world when I googled 'SIXT damage claim scams'.) I completed the report informing SIXT that I did not cause any damage, was unaware of any damage and there was no new damage seen by me or the staff person on the walk around. This feels like a scam, and we are basically being forced to pay for something we, to the best of our knowledge, did not cause. I looked online an found many examples of SIXT sending out these letters to people about new damage after they have a good inspection and leave the lot. This type of behavior is unacceptable and I am very disappointed people are being taken advantage of in this manner. I will dispute the charges and fight for my rights as a consumer not to be taken advantage of by unsavory businesses.

  Business Response

  Date: 10/08/2022

  The file has been settled and now closed.

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Beginning of August I booked a rental car for September 29th - October 4th at *** airport in *************** ******* with the goal of spending a few days at ****** Beach with my wife. There is now a hurricane about to hit ******* with our destination under a hurricane warning. In attempting to cancel my reservation I was only able to speak with one person who told me I would have to cancel through Priceline where the reservation was made. Priceline the. Informed me I would have to cancel through Sixt. It has taken two days to deal with them *** its still not canceled. I was told if I could get it canceled I would be charged $100 for cancellation because I pod in advance and that it did not matter the reason. If they do not process the cancellation prior to my rental time Ill be charged the full amount. This is absurd and one of the worst rental experiences Ive had. The company is out for money and could care less about customer relations.

  Business Response

  Date: 10/04/2022

  We kindly ask that you provide your reservation number so that we may properly assist. Please note, your reservation has been carried out through Priceline. We would like to resolve your concern for you, but for privacy protection reasons we do not have insight into your accounting records, or the terms and consequently cannot change the details of your booking. Therefore we ask you to contact the customer service of Priceline directly, once we review your account, if you need to make any changes/cancellations/corrections or need a price confirmation of your current booking.

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, their answer continues to default the cancellation to someone else. When I talk to Priceline, they have informed me that only Sixt can cancel the reservation. I have received conflicting emails from Priceline as well stating that the trip was cancelled because of the hurricane and also today stating that they hope I enjoyed the trip and asking for a review. Neither business seems to know what is going on or how to solve the problem.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car for a vacation in *************/****. During our rental period of the car, we experienced no issues, and sustained no known damage to the vehicle. Upon returning the vehicle to the airport, we did a walk through with the employee, he said "all good", and signed off showing no additional charges. Months after our return home from the vacation we were contacted by the company claims people stating there was a scratch to the vehicle with photos of the damage. We filled out their paperwork confirming we had no knowledge of the damage. After review by their insurance, they have deemed us liable for the damage per their contract, despite the fact that there was no new damage when we returned the vehicle..This feels like a scam, and we are basically being forced to pay for something we, to the best of our knowledge, did not cause. Also of note, there was no employee present at the time we took the vehicle to start vacation to review it with us, record damage, check ID on exit, nothing. I will pay for the damage for the time being so as not to cause problems for our credit, but this behavior by the company is completely unacceptable.We can't believe this happened and would like to take it all the way to conclusion. It has absolutely nothing to do with the money. The fact that this company can get away with it tells me they won't be in business long. I'm a CEO and will continue to go out of my way to let others know.

  Business Response

  Date: 10/08/2022

  After review of the Mr./******************' file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to Mr./****************** and will work out an amicable resolution.

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18132805
  
  I am rejecting this response because: I ALREADY PAID THE **** FOR DAMAGES!!!!! This is merely a record of the fraud being committed
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car rental reservation with Sixt online on 8/26/22 under reservation # ********** for $372.56 picking up at ***** Internation airport on 9/28/22 and returning on 10/5/22. Due to Hurricane ***, I canceled the rental and was told that I am not getting a refund. The rep on the phone was very rude and unprofessional. I should be fully refunded as ******* is in a state of emergency due to this hurricane.

  Business Response

  Date: 09/28/2022

  Hello ******************,

   

  I'm sorry for any miscommunication I do show a refund was issued to you on 9/27/2022. We have sent a invoice to the email on file with us for you to review. 

  We hope you and your family remain safe during this time.

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18128444
  
  I am rejecting this response because: I have not received any email of such. I am requesting full refund please have them provide copy of refund:

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/01/2022

  Hello Ms. *******

  In the midst of the extraordinary circumstances related to the effects and impact of Hurricane  ****, we can confirm that a goodwill cancellation has been processed and a full refund for your reservation has been issued.
  
  We ask that you please allow 7 to 10 business days for your financial institution to reflect those funds back on to your account.
  
  We look forward to serving you in the future as we consider it a privilege to be your rental provider. 

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have reviewed my credit card and see where full refund as been refunded. I greatly appreciate your help. 
  
  Sincerely,
  
  *****************************