Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,257 total complaints in the last 3 years.
1,057 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a ****** Outback from the *********** Airport from **** - ****.22 for a total of $177.15. On ****, the dash light lit, indicating we were loosing tire pressure in the rear, right passenger side tire. We pulled off the road onto the shoulder to inspect, it was flat. We called the road side assistance number provided in the brochure. After a 20 minute hold, we were instructed to change the tire ourselves because it would take too long to send assistance. My son and I located the spare, and changed the tire. Unfortunately, we were unable to proceeded to our initial destination due to the time invested in changing the tire, and being unable to drive any lengthy distances at any highway speeds with a donut tire. So we calculated the route using side roads and returned to the airport. On Aug 8, I received an invoice for $774.73, which was for replacement of 4 tires, a $75 admin fee and a $177.15 "Loss of Use" for 1 day charge. They revised the Loss of Use for 1 day charge to $42.87 when I notified them that $177.15 was the cost for my 3 day rental. Now I have an invoice for $640.45. When I showed my husband, and others the photo of my son and I with a flat tire during our trip, more than one of them noted that the tire looked to be very worn, and noted even being able to see the tire wear indicators in the photo. Upon further investigation, I learned that the tires were Original OEM tires, Yokohama AVID GT with a life tread expectancy of 20k-28k miles **** I obtained this info from 2 ****** dealers and 3 independent tire shops, and several ****** Outback Owners Groups Threads on line. When I picked up the rental, there were just over ****** miles on those tires. We had driven it for 192 miles when the tire blew. I am shocked that **** provided me with a car with tires that were well beyond the recommended life expectancy for that tire, endangering not only my family lives, but all who were driving near us for 2 days!
Business Response
Date: 09/16/2022
Hello ******************,

I hope your day is going great. I have reviewed the rental agreement and this is what I see on our end. I see that you rented through Expedia. Please contact them directly concerning any billing issues.
As of right now I do not show any of the amounts you have stated. The only amount I see is the $177.15 which was sent to us from Expedia. Also may I know the date you returned the vehicle.
I see it was returned on 5/28/2022 not 8/8/2022. I look forward to hearing from you. You can also email us directly at *******************************.
Customer Answer
Date: 09/19/2022

Complaint: 18026796

Thank you for your quick response. I have attached additional paperwork related to the charges. Additionally, my Damage # is: **********, and Rental Contract number is 9484961729. Confirming the dates of rental were 2/26/22 to 5/28/22. My latest correspondence was with ***************************** in the ***************** on September 14th.
Her reply opens with "Our primary concern at Sixt is to ensure the safety of our renters". This is comforting to know as it's the basis for my concern given the fact that the tires on the vehicle I was provided had over ****** miles on tires that were rated for far less, ****** max.
Please let me know if you require any additional information.
Sincerely,

***************************
Business Response
Date: 09/22/2022
Upon review of Mr./Ms. ******** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 09/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to SIXT Rent-a-Car's 'SIXT+' subscription service, which allows subscribers to rent cars monthly. I paid the fee and reserved a 2022 *** X1 for pickup on 12 July 2022. The experience picking the car up was highly frustrating due to SIXT being incredibly disorganized. Regardless, I picked up the car and used it for my first 30-day rental period, and, needing it two more weeks, allowed the rental to 'auto-renew' for one month. The problems arose when I needed to return the car early on 1 Sept 22. I attempted to call the number provided in an email to coordinate early drop-off, but the number was out of service. When I called customer service, I was told that the drop-off location (a parking garage in ******, ** not manned by a SIXT employee) was a 24-hour drop-off (with a key drop box) and that no one needed to meet me there. (I was further told that if I dropped it at the manned SIXT location nearby instead, it would be considered 'abandoned' and I would be charged for it to be towed back to the unmanned parking garage in ****** - which is absurd.) As instructed by customer service and email, I drove to the drop-off location despite not being able to coordinate someone to meet me there. When I arrived, a parking garage attendant instructed me where to park the car, and which key drop-box to use. I left a note on the dashboard with my rental # saying I was returning the car early (for reference, NOT expecting a refund for the extra time left in the month). I had been told by customer service the "branch" SIXT employee responsible would recover the car within a day or two. No one ever came and the car was not found. I was charged for renewal after the 30-day period lapsed. I then learned the parking garage attendant told me to park the car in the wrong place and use the wrong key drop-box. SIXT is now accusing me of abandoning the car and threatening me with further charges. I am a US Marine combat veteran and do not normally file complaints. Thanks.
Business Response
Date: 09/22/2022
We currently reviewing this issue.
Based on documentation, our *************************** received a call from an Enterprise employee stating that the rental was left on their premises.
We kindly ask for your patience while we await the confirmation of the recovery of the vehicle.

Customer Answer
Date: 09/23/2022

Complaint: 18025022

I am rejecting this response because:
It has been THREE WEEKS since I parked the car WHERE I WAS TOLD TO by the parking lot attendant at the designated drop-off site. How can it take a rental car business three weeks to sort out a car that was allegedly parked in the wrong spot (again, not my fault) in the SAME PARKING GARAGE as the correct spot?
As a reminder, this would not have happened in the first place if (i) SIXT had a functioning phone number to contact the 'agent' responsible for meeting customers at the drop-off location; (ii) SIXT customer service was able to competently relay my early drop-off information to this agent and have him / her contact me; (iii) SIXT had properly set up the 24-hour drop-off location by informing the parking attendant where to direct SIXT customers to drop their cars; These three failures by SIXT are what is causing this issue. Now, a fourth issue exists which I note above: How does it take THREE WEEKS to resolve this?
I need this issue closed out, and I want an apology and an offer of compensation. This issue has taken way too much of my time to handle and should not have happened in the first place. For the amount it cost to rent this vehicle, I would expect best-in-class support and customer service, but I have received either (i) the opposite; or (ii) well-meaning but ineffective customer service agents who are apparently unable to solve this simple problem. This is unacceptable and truly unreasonable. As noted in my original complaint, I am a ************* Marine combat veteran and not the type of person to file complaints just for fun. This is outrageous.
Sincerely,

*************************
Business Response
Date: 09/26/2022
Good Day *****************************,
I was very disappointed to read of your experience during your rental with us. I can certainly empathize regarding the return of the vehicle. What you experienced is certainly not acceptable and will be addressed with branch management to ensure it does not occur again. We have gone ahead and filed a complaint based on the information you have provided. This information will be forwarded to our management team for further review and resolution. Your reference number is 02891077.
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 30th I rented a car from Sixt at the *********** for a business trip. On August 31, 2022, the vehicle's 'maintenance light' (tire trouble) came on while I was in ******, *****. I was driving with my five-year old and the vehicle needed maintenance... scary situation to be in while on a trip. I immediately called Sixt and was informed that they would send someone to retrieve the vehicle and return it to Sixt. For safety, we discussed and I parked the car at the closest airport ****** (AUS) and left the ticket and money for the parking charges. I was told that the adjustments would be made to my invoice. Today, I reached out to Sixt after receiving a huge bill of almost 1k for extra days. A guy at the *********** office, who refused to identify himself, blamed me for the car needing maintenance and insenuated that I should have disregarded the warning light and still driven the car 3 hours back to a Sixt lication to avoid the additional charges. I was given an unsafe vehicle then charged for it.
Business Response
Date: 09/15/2022
Good ************************ was very disappointed to read of your experience during your rental. I can certainly empathize regarding the maintenance issue you mentioned in your e-mail, especially with a child with you . What you experienced is certainly not acceptable and will be addressed with branch management to ensure it does not occur again. We have corrected the return date with in our system and a new invoice will be sent to the email on file with us. While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend it with all sincerity on behalf of myself and colleagues.
Customer Answer
Date: 09/16/2022

Better Business Bureau:
My sincere gratitude to Better Business Bureau and to *******'s compassion!
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Mischa Adorare
Customer Answer
Date: 09/20/2022

Complaint: 18021728

I am rejecting this response because: Hello,

This matter was believed to be resolved as the company agreed to only charge for the original days of the rental agreement. Upon reviewing my bank statement, it was discovered that I was debited nearly $700 for the rental and not the $260 as indicated on the corrected invoice. Please see attached.

Will this be adjusted?

Sincerely,

Mischa Adorare
Business Response
Date: 09/20/2022
Hello Ms. **************** refund was issued on 9/15/2022. Please give it up to **** business days before the amount is reflected in your account.

Customer Answer
Date: 09/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Mischa Adorare
Customer Answer
Date: 10/20/2022

Complaint: 18021728

I am rejecting this response because:Hello,
Thank you. The refund was received. However, I was sent an invoice for the tow that was needed to return the vehicle to a *************** for maintenance. Please advise.

Sincerely,

Mischa Adorare
Business Response
Date: 11/01/2022
Good Day Ms Adorare,
All services may only be ordered by a direct claim with Sixt 24-hour Roadside Protection. However, we show that your agreement did not come with this protection. As such you are responsible for any roadside services.
Customer Answer
Date: 11/01/2022

Complaint: 18021728

I am rejecting this response because:
The vehicle needed maintenance. Roadside Assistance was never offered when I called Sixt to report the vehicle maintenance issue. A Sixt agent arranged for the car to be returned to the nearest facility at no cost to me. I am not liable for the lack of maintenance of the vehicle.

Sincerely,

Mischa Adorare
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked rental on Expedia, no mention of having to have a credit card, upon arrival, my fiancee' gave them her credit card, we told them we do not need an additional driver. I booked the reservation, I am driving the car. They went ahead and added an extra driver, charged us an additional $62. We didn't have a problem paying the other $900 bill. Sixt customer service hung up on me several times not wanting to deal with the issue. They would not, 'could' not give us a number to the *** branch. Essentially they are thieves, able to charge whatever they want and the consumer can do nothing about it. Enterprise, other rental companies I've used do not have a credit card policy from my experience, and simply using a passenger's cc should not make them an additional driver when, they were not on any of the booking details from the third party company (company). A complaint has also been filed with the ******* attorney generals office.
Business Response
Date: 09/15/2022
The renter must be the owner of the presented credit card. In instances where the name on the credit card presented is not listed on the reservation, it is imperative that the agent add the name to the contract as an additional driver. This information is stated in our Terms & Conditions located on our website.
We do sincerely apologize for any inconvenience this may have caused.
Initial Complaint
Date:09/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sent me a bill for $258 after I returned my rental car, say there was a tiny scratch on the car. That I did not cause. It's also clearly normal and natural wear and tear on a vehicle. And it is unjust of the company and an attempt just to make money in an unfair way. Also there was no check out or check in process for the customer to fill out, another clear attempt to set something up to be able to collect money for unjust reason.
Business Response
Date: 09/22/2022
Upon a final review of Mr./Ms. ******* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a flat tire and their roadside assistance number is not working. It hangs up on you. When you go through other options to get to an agent, they transfer you to the line that hangs up on you. This is a very unsafe practice. There is no way to get help.
Business Response
Date: 09/12/2022
Good Day Portman,
I was sadden to read what has happened to you. I wasn't able to locate the exact rental agreement. Please email us at customerservice-************ with your reservation or rental agreement number and more details about your experience. We look forward to hearing back from you.
Initial Complaint
Date:09/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/3/2022 I rented a Rav 4 online from Sixt for 6 days in the amount of $279.60. Upon arrival to Pick up at the **************************** I had to wait three hours to be serviced which the most horrible rental experience I have had in my life. When It was my turn they told me that the Rav 4 wasnt available and all they could give me was a HYNUD SONATA. I was so upset I told the customer service rep I needed a bigger vehicle they told me thats all they had. I asked can I cancel since Im not receiving the car or even type of car I requested. The rep said if I cancel they will charge me a $200 fee. At this point im extremely upset in addition there was a additional $150 in extra fees. I was charged $501.98 for a HYUND Sonata. I was so disappointed and upset I felt like I just got scammed by ****. Upon receiving the car the entire car was dirty which I have pictures of. I was disgusted all the seats looked like someone stomped all over them. I tried to get help at the counter but they was swamped with like 60 people on that line which is ridiculous. I called customer service snd he opened a ticket number Ticket- ******** and told me to go back to the counter to receive a refund or car exchange. I went they told me I have to speak to customer service. I called the same guy back he told me he remembered me and he reached out to his supervisor and they told me to call the customer service number *********** to receive my refund due to my horrible treatment and experience. I called got hung up on three times which honestly was very disrespectful on their behalf. Last rep **** said she couldnt help me with my refund until I drop off today at 4:30. At this point I want to submit a formal complaint and escalate this horrible experience. I just feel like this company scams customers and pushes them away when they have issues or concerns. Extremely Horrible Experience.
Business Response
Date: 09/20/2022
We do certainly regret this was your experience at our ****************** location and we apologize for the inconvenience this has caused you as well as for your dissatisfaction in the service you received. We consider all feedback important and greatly appreciated as it provides us with the ability to make improvements to our services based on our customer's needs.
At Sixt, we endeavor to provide our clients with a vehicle from their reserved vehicle group. However, unexpected shortages of rental cars can occur due to last minute rental extensions, accidents, and other unforeseen circumstances beyond our control. We are sorry to hear that your reserved vehicle group was not available upon pick-up.
We are unable to apply a discount to your invoice as it appears your reservation was prepaid directly to Expedia. Therefore, we would like to offer you a Voucher in the amount of $150.00 which can be used towards a future Sixt rental. The voucher will be sent to your via email at the email address associated with your rental agreement.
We hope you enjoy your next trip with Sixt!
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 17, 2022 I prepaid for a vehicle using Expedia.com for $704.34. Reservation number **********. I picked up the vehicle from Sixt rent a car in Miami, ******* (*********************). I was first wrongly accused of renting and damaging a *** by their claims department. I literally had to threaten them with legal action in order for them to fix the error. Sixt rent a car then lied about the ****** Rogue being prepaid and attempted to bill me for $624.00. Basically, they tried to bill me twice for the ****** Rogue. I returned the car on September 4, 2022. I am STILL waiting for them to send me a correct invoice including the fact that I dropped off the vehicle on time, paid in full, with a full tank of gas (they are claiming the gas tank was not completely full-(I HAVE PROOF), proof that there was no damage to the exterior and interior of the vehicle. They are still lying and claiming that they're sending me a discount for all the h*** they caused me. They are still including the *** on my invoice! Since this entire ordeal started, they shared with me two customers personal, sensitive information. Instead of printing me an invoice they allowed me to screenshot the attendant's computer screen which contained a lot of sensitive data. It also shows how they log in false damage claims. I have pictures and a video as evidence.I asked ********************************* (site manager) to please explain to me why it's okay to share PRIVATE CUSTOMERS information and he never responded back to me. This entire ordeal has caused me tremendous emotional and physical distress. I want them to send me the correct invoice asap! I am working on letting the press know about their illegal activity since **** refuses to answer any of my questions. I am not going to upload the other customers information. I already sent copies to customer service, privacy, ********************************* (site manager) ************************* (branch manager) and reservations, no word back from any of them!
Business Response
Date: 09/26/2022
Thank you for bringing this to our attention.
We do sincerely apologize for the issues you have encountered at check out of the rental to post check-in.
We have reviewed your rental agreement and it appears that initially a *** 228 Gran Coupe was offered to you, however, an exchange was made into the ****** Rogue. We confirmed that you did not drive off the lot with the ***. After further review of your invoice, we do not see any additional charges. The prepaid amount of $704.34 was applied to your rental and a standard security deposit of $200.00 was held as a pending authorization on your account. This security deposit of $200.00 was released on 7/9/2022.
The Miami Beach ******************.branch applied a $75.00 discount to your invoice for the inconvenience, however, this discount is not applicable since you did not have a Sixt charge. The rental was prepaid directly to Expedia and we do not have access to these funds. Therefore, we will forward to you a voucher in the amount of $75.00 which can be used towards a future Sixt rental.
Regarding the damage claim, we will contact the ***************** to advise of our findings as we have confirmed you did not drive the ***.
We hope this clarifies your inquiry.
Sincere apologies to you for the inconvenience this matter has caused.
Initial Complaint
Date:09/08/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through Priceline and when I picked up the car I was presented with another contract. I did sign the contract however a great number of misrepresentations were made to me. No, they have not attempted to resolve the issue because they have not been reachable. I rented the car from 8/10/2022 - 08/18/2022 and it was just yesterday (8/29/2022) that they charged my credit card again. I've tried to reach them several times. I would go in person but they are only in large cities. They send many emails about inviting feedback but there is no way to contact them. I wrote to them and Priceline: "I would like a phone call. I tried to reach out to you but cannot get anyone. I prepaid through Priceline and was told that my car was not quite ready. While I waited I was aggressively presented other options. I was essentially upsold until I was told that it would be less than $200 increase. I was told the fee was a deposit when it was not. When I went to the lot to take possession of the car I questioned the contract again and the person in the lot called someone down to "explain and reassure" me of the language in the contract. I'm awaiting the refund of the deposit only to find that I've been charged $731.95 on 8/29/2022 on a car that was returned on 8/18/2022. Am I left with reporting to the BBB and my bank? Is anyone ever going to address this issue with me?"
Business Response
Date: 09/09/2022
Good Day ************* ******,
Based on what you stated I reviewed your rental agreement with us. Here are some of the things that I've seen:

-The vehicle was returned on 8/25/2022 which caused late fee plus the additional days as the rental was to be returned on 8/18/2022 per the agreement.
I have sent an inquiry to our branch to gain the correct return time. If you have any relevant documentation (i.e. ride-sharing receipt, taxi receipt, boarding pass, or flight itinerary from your airline provider) confirming proof of return of the vehicle on 8/18/2022 please forward it to customercare-*********** so we can correct the return date of the vehicle.

-Supplemental Liability was added on at checking confirmed by the signed rental agreement.
I show the security hold was released on 8/27/2022. Security holds are pending and once release it just disappears so it won't show up as a charge. Please contact your banking institution concerning this.

The ticket number is 02900063, please allow our branch ***** business hours to answer.
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked and paid for a luxury car at their ******* location. When I arrived to pick the car up it was not there and all the had was a pick up truck and some other little sedan. Was told I could cancel the reservation and my money would be refunded within **** business days because it was their fault the car wasnt there. Since I made the reservation through a third party I had to go thru them to cancel the reservation, which I did while I was inside the ******* location. The Sixt employee had even told me that he put in his notes that I showed up and they didnt have the car I reserved and paid for. After the 10 business days was up and I had not received an refund I got in contact with the third party who I booked the rental with. I was told by them that Sixt denied my refund because I was a no show. That was a lie. My third party agent sent some emails and spoke with a supervisor at Sixt. I have an email saying Sixt owed me my refund , that was on August 2, 2022. I will never again rent with this company. This was the second time I had an issue with the. The first they overcharged my card but it was fixed so I gave them another chance. That wont happen again and I will tell my associates who rent cars often to not do business with this company.
Business Response
Date: 09/08/2022
Good Day *************,

I'm sorry to read what has happened at the location. May I please have the reservation number you are referring to. With the information you provided I am unable to locate the specific rental for our ******* location within our system. Perhaps it was under another person's name. When you can please reply back.
Customer Answer
Date: 09/08/2022

Complaint: 17929878

I am rejecting this response because: The confirmation number is ********** and the pick up date was for July 20, 2022

Sincerely,

*********************
Business Response
Date: 09/15/2022
The ******* Buckhead location has confirmed the unavailability of the booked vehicle or similar. A refund has been approved and noted in our system as of 8/02/2022. However, since you prepaid directly to a third party agency, Sixt do not have the funds to issue the refund. Expedia must contact our Leisure team in order to get the approval and then issue a refund to you.
Thank you for your understanding.

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.