Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car for a vacation in Maui. During our rental period of the car, we experienced no issues, and sustained no known damage to the vehicle. Upon returning the vehicle to the airport, we did a walk through with the employee, he said "everything looks good", and had my husband sign his handheld device showing no additional charges. Shortly after our return home from the vacation we were contacted by **** stating there was a scratch to the vehicle with photos of the damage. We filled out their paperwork confirming we had no knowledge of the damage. After review by their insurance, they have deemed us liable for the damage per their contract, despite the fact that there was no new damage when we returned the vehicle. On 9/6/22 they provided a copy of a vehicle return checksheet document stating new damage to the vehicle, which has my husband's signature on it. I assume this signature originated from the the check in person's handheld device. At no time did the check in clerk state there was damage, show us anything on the screen at check in advising he had listed new damage, nothing. This feels like a scam, and we are basically being forced to pay for something we, to the best of our knowledge, did not cause. Also of note, there was no employee present at the time we took the vehicle to start vacation to review it with us, record damage, check ID on exit, nothing. I will pay for the damage for the time being so as not to cause problems for our credit, but this behavior by the company is completely unacceptable.

  Business Response

  Date: 09/19/2022

  Upon review of Mr./Ms. ********* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car feom SIXT Car Rental for September 3rd - 5th 2022 and had a reservation and paid in full on Arrival at ******* *****************************************. Once I arrived after my delayed flight, the representative of SIXt said that there were no more cars even though I had paid and had a reservation for that time. I was told to come back the following day and see if any returns had come in leaving me to find a way home for me and my child. I returned the next day and was finally able to get a rental though they were still telling other customers they had no more rentals. The only vehicle they had ones one that was ab upgrade from mine which if I agreed to take it I would be charged extra (Which I needed one for my travels) but did not refund me for the day I was reserved for and was not able to use. Also, there was no refund for the upgrade since this issue was not at fault of mine but SIXT rental over booking/reserving vehicles. I called customer service to discuss the issues and was told I needed to wait 24-48hrs before they could do anything though they had already charged me a $1000 hold fee on my card. I also tried to asked why the gas fill up fee was $11.96 in the state of ** when gas at the time is $3.46, but I was hung up on 3 times even after asked if the calls were being recorded. This kind of service is a disservice to the customers who are paying but recieving unfair treatment.

  Business Response

  Date: 09/08/2022

  Good Day *******,

  Thank you for bringing this issue to our attention. I have reviewed your rental agreement with us and this is what I have found so far. We did not charge you for the day you where not able to collect the vehicle. We have sent an inquiry to our branch about the upgrade, once we hear from them we will contact you directly with a resolution. I truly apologize for the delay but please give our branch ***** business hours to answer your ticket 02895611.

   

  Thank You 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 17923744
  
  I am rejecting this response because:

  Hope all is well om your end. Thank you for the BBB Complaint response. I just noticed the original response went to my spam folder which I am just now seeing. To answer your original email to the complaint, I have been going *************** with SIXT car rental and they still have yet to make right with the issues I hair brought them other than 1 out of the 3. Please let me know the next steps on what I can do as I was originally told that the specific office from SIXT would be calling me but have not and I still have several tickets open with them. Thank you for your time and I hope you have an amazing rest of your day.

  
  

  Regards,

  ***************************

  
  
  

  Business Response

  Date: 10/14/2022

  We have reopened your ticket with our branch regarding the upgrade dispute. You will be contacted within 1-2 business days. We appreciate your patience.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT Rental car at an offshoot branch: ************************************************** Quarom from July 17, 2022 - July 20, 2022.I have spoken with the branch manager about this situation. I was on a critical call when the car was delivered to me. The agent handed me the car keys and walked away. Being that I was focused on my call, inspecting the vehicle slipped my mind. The agent at NO point said anything to me about ensuring that I documented the car's current condition. I did not think about this until I received notice from Sixt that the car had new damage. Knowing that I did not cause any level of damage to the car, I immediately called the branch and spoke with both the agent and the manager. It was communicated to me that the branch does not do walk throughs with the customer but documents damage after each return. Without an inspection upon receiving the car (which is not done), there is no proof that the damage was not already there but was failed to be reported in the prior return inspection. I am not responsible for this damage as it did not occur while the car was in my possession.I filed a complaint via the **** survey as well as provided the above information when the claim of damages was sent to me. On August 24, 2022, I received a notice that they are billing me for $955.76 worth of damages that I did not do. If I was responsible for these damages I would have not problem submitting a claim to my insurance or paying out of pocket. But I do not like being scammed into paying for a company's incompetence.

  Business Response

  Date: 09/19/2022

  After review of the Mr./********************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 
   Notwithstanding, we reached out to Mr./****************** and will work out an amicable resolution. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 17924476
  
  I am rejecting this response because: Sixt Car Rental is falsely charging me for damages that did not occur while the car was in my possession. Their poor business practices have resulted in damages without the ability to identify exactly who was responsible for it. This is not my fault. They need to correct their business processes. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/08/2022

  Notwithstanding, we reached out to Mr./****************** and will work out an amicable resolution with their insurance provider.

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete Scam!!! I booked a rental car for 2 days on Priceline.com. The document said that I prepaid $123.76 and I owed $0.00 at pick up. Why did I pick up the rental car and the total changed to $146.76???? Why???? I also was charged $223.00 for a deposit? Im confused, I wasnt given a receipt at the time of service or told what I was being charged for. Im still confused and this needs to be fixed. If youre going to add on all these random charges be transparent!!! Dont hide it and tell me that a receipt will be emailed to me. Be transparent! I feel like I was scammed. I ***** agree to any of this. How did a reservations go up almost $50???? I need that difference back. I called customer service as soon as I got into the rental and she said the managers were in a meeting at 9:00pm????? Meetings at 9:00pm? Really? The rep ***** offer any resolution. She said the managers were in a meeting and then she said they werent there. Im confused still.this company should be ashamed. I will never ever ever ever reserve a car from here again. EVER! My rental agreement is **********. Since when does a company charge almost $100 in taxes and fees that I ***** agree to????

  Business Response

  Date: 09/07/2022

  Good Day ******************,
  

  Please accept our apology for the delay in response. I have reviewed your agreement, and I do show at the time of pick up the roadside protection plan was added on for an additional ***** USD including all applicable taxes. I will resend a detailed invoice to the email on file for your review. I would like to offer you a upgrade voucher for any future rental with us for the inconvenience that was caused by any miscommunication. Please let me know if you accept so I may send it to you.

  Thank You for allowing us to assist you in this matter.

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17921412
  
  I am rejecting this response because: I want a refund for additional charges, not an upgrade voucher. I dont need it, I will never rent from here again.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/15/2022

  Good Day,

  The protection plan was removed from your invoice. A refund of 23 USD was issued on 9/9/2022. Please allow **** business days for the funds to appear. 

  Thank you for allowing us the opportunity to assist you.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have overcharged me $169.00 for dropping off a car at Battery Park **. This car was picked up and dropped off at **************. I can't get them to resolve this issue, there response has been zero.

  Business Response

  Date: 09/07/2022

  Good Day Mr. Caunt,

  We have sent an inquiry directly to the branch to confirm the correct turn in location. It is ticket number 02895619 that was created for you on 9/6/2022 please allow 24 - 48 business hours for our staff at this location to confirm. Once they have we will reach out directly to you. Thank you do much for your patience in this regard.

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/22, my wife and I arrived in *********** for a funeral. I had reserved a car with Sixt. Having checked with my credit card and insurance, I did not buy any coverage from them since I was already covered. When we got to Sixt, after a very long wait, we were upgraded to a *** Grand Coupe rather than the ****** Versa type I had reserved. I received a contract for the Grand Coupe. The car did not work for us, so we asked for a different car. The car we received was still wet, and we never received a contract for the second car and had nothing to compare damages to. There was damage to various places, including the front passenger bumper, but it was late and we needed to be somewhere. We chatted, and I reasoned (wrongly) that Sixt would not have given us the car if it weren't ready. No one did any sort of walkthrough with us. I assumed (wrongly) that the contract would be sent to us. We returned the car on 8/18. The gentleman who checked us in asked about damage to the front bumper. We said it was there when we got the car. My wife and I are absolutely certain we did not hit anything during our time in ***********. The gentleman took notes, and we had to go to the airport. A couple of days later, I got an email from Sixt asking me to show evidence regarding the damage (Damage Number SX-**********-88-801, CA-8UXS417) and that I didn't cause it. Since I don't even have a contract, I sent in my written response. I also tried to email separately to talk to someone. Now, they say I owe them for the damages. I have tried reaching out by email and by phone. No one has responded to the emails, and I can't get through to anyone by phone. **** says I owe them $515.62. This is completely ridiculous. The car has damage in various places, so they clearly aren't repairing their cars. I never received a contract for the car we got. It all seems like very poor business practice and less than honest. I will never use Sixt again, and I would steer others away from them.

  Business Response

  Date: 09/07/2022

  Upon a final review of Mr. ******** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 
   

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage No.: SX-**********-**** Registration Number: AZ-CWM7626 Date of Damage: 07/11/2022 Rental Contract No.: ********** I rented a car from the company. A piece of plastic from the rear wheel housing disappeared while I was driving on normal paved road on a regular day. There was no contact/impact/accident involved and that piece of plastic just gone by it self. I attached the detailed photo shows the evidence that plastic piece is faulty manufactured that could be a reason why. Please see my report that submitted to Sixt.It is not a damage, it is a defective part just came off from the car by it self.There is no sign of contact. The cover was attached as a normal condition.We drove about 10 miles in normal speed around 45 mph in normal weather in **************************. I parked the car at the view point and noticed the cover is gone. We drove back the entire trip spending 1 hour but cannot find the piece. I noticed the cover was not correctly manufactured.You can see in the photos that the small dots that connects the cover and the holder are not fully infused. I did not abuse the car and did not make any damage or impact on the cover but It detached while I was driving by it self due to the manufacturing defect. It should be covered under warranty.Please call me anytime if you need more information.After the report, no one contacted me until I receive a bill of $519.09 stating that "Despite several requests from us, to date we have not received any response from you. Therefore, based on the supporting documentation, we are charging you for the full cost of the damages which is detailed on the attached paperwork."I emailed on 08/26/22 a day after I received the bill but no one responded. I called ************(phone number provided on the bill) on 09/02/22 1:40pm ET but the phone system hung up after stating their phone system is not working.

  Business Response

  Date: 09/07/2022

  After review of the **************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17899633
  
  I am rejecting this response because: Sixt did not provide any explanation why they decided to charge me for the defective part came off from the vehicle. I need Sixt to explain me why the missing part is not a warranty claim but needs to be paid by me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/19/2022

  Thank you for contacting the Sixt ** Claims Department.
  
  Each vehicle is inspected after each rental prior to being made available for the next rental. By signing the rental agreement, you confirmed the above-mentioned vehicle was handed over to you in a damage-free condition or with the pre-existing damage(s) listed on your contract. Upon return of the vehicle, new damage was discovered and documented.
  
  According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).
  Should you have any documentation showing the damage(s) to be pre-existing, we kindly ask that you send them for review.
  
  Please remember to reference your damage number for us to properly process your request.
  
  Thank you for your cooperation regarding this matter.  

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a *** in ******* ** (Invoice No **********) for the period 7/29/22 -8/5/22. We requested a paper receipt prior to leaving the SiXT desk but was told the printer was broken. The individual stated they would email us the receipt. We didn't receive the receipt until after we returned the *** a week later. Upon reviewing the receipt we notice an unauthorized charge amount of $268.32. After several phone calls the $268.32 was returned to the credit card. The issue now is we still have not received the $200.00 deposit. We returned the *** with a full tank of gas and no damage to the vehicle. Every time I call, there is a different story: (1) the refund sometimes take up to 3 weeks; (2) funds were returned on 8/8/22 to the credit card so wait a few days for it to be reflected on the account; (3) account reflects the deposit was returned so call your bank as it is something on their end (which I did and was told there was no refund from SIXT for $200); (4) today I called and was told by the customer service rep that he was unable to tell if the deposit was processed as he can't see that screen, but he would email billing and they would contact me. I asked that he cc me on the email but was told he could not. We just want our deposit returned as promised.

  Business Response

  Date: 09/07/2022

  Good Day **************,

  At the start of your rental, a security hold is placed on your card in a "pending" status until the vehicle is returned. Once the rental has ended and an invoice has been generated, the final total is posted to your account.

  The difference between the final amount charged and the security authorization is released to the form of payment on file. The funds are made available for you to use again within 7 to 10 business days depending on your banking institution. Kindly note

  that since the security hold remains in a pending status, it simply vanishes and does not reflect back onto the account as a credit refund. With this being said documentation confirms that the only charge that should reflect on your account is in the amount

  of 664.46 USD. In the event that you show any other "charges" from Sixt, I kindly ask that you send ** a copy of your statement indicating such for further review to *******************************.

  
  We encourage you to confirm this to be the case with your card provider.

   

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ladies and Gentlemen The present is a complaint in relation to car rental Rental Agreement ********** / Reservation number ********** Pickup Location ****** INT AIRPORT Airport - *** on August 1 and return same place on August 1 Total price Vehicle Subtotal : **$ ******** Taxes : US$ ****** TOTAL PRICE **$ ******** The air conditioning of the vehicle, namely a ******** BENZ GLC300 with the license number *********** did not work at all. Traveling with the vehicle in the summer heat was therefor for me and my family a horrible experience, not at all in conformity with your legal and contractual obligations. I filed shortly after renting a complaint with Sixt (ticket 02858487).The reply: email and one of our dedicated Sixt agents will be getting back to you very quickly just like our speedy cars!The next message was:We have gone ahead and filed a complaint based on the information you provided.This information will be forwarded to our management team and will be reviewed accordinglyThen the next message told me:Thank you for patiently waiting while we investigated your inquiry. We have gone ahead and made a follow up regarding on the ticket 02858487.We kindly ask for a little patience to finalize our investigation.Once we have received all required information, we will immediately reach out to you with our response.Thank you for your understanding and we hope you have a great dayNo need to mention that nothing happened at all, and nobody ever came back to me!It is blatantly apparent that SIXT as policy (!) deliberately drags out the matter so as to debit the credit card. The client is then only left with the arbitration recourse. Such recourse is expensive, complicated and time consuming and in all appearance, SIXT anticipates that only few clients will have the resolve and the stamina to go. I am sure that I am only one of many cases.I request a 40% reduction of the renting price.

  Business Response

  Date: 09/07/2022

  Good Day, ******************,

  I was very disappointed to read of your experience during your rental. I can certainly empathize with not having the ** working in the vehicle especially when your family is in the car as well.  What you experienced 
  is certainly not acceptable and will be addressed with branch management to ensure it does not occur again. While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend 
  it with all sincerity on behalf of myself and colleagues.  In addition we would also like to extend to you a  upgrade E-Voucher which you can use towards a future rental with Sixt and I have applied a 25% discount on your bill. Please advise if you would like the voucher emailed to you.

  Thank you for allowing us to assist you in this.

   

   

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT rental car at the **************** on June 2-June 10, 2022. When I rented the car, there was a dent in the right (I believe) rear fender. It was clearly an old dent as it was already discolored/aged appearing. I mentioned it and was told it was not an issue. Unfortunately I did not think to take a photograph, trusting that since it was clearly such an old dent and "not a problem" it would, in fact, be not a problem.When I returned the car, I was again told that it would not be an issue. I did not hear about it again until recently when I was notified that they had ruled me responsible for the damage and charged me $1200. I am NOT responsible in any way for the dent and I should not be expected to pay for their negligence.

  Business Response

  Date: 09/02/2022

  After review of the Mr./****************-South's file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to Mr./****************-South and will work out an amicable resolution.