Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt rental car in ******** ******. The car got a flat due to a slow leak. I had insurance on it but they are claiming I owe them $400 due to a tow and the damages. There wasnt any damages to the tire other than a slow leak. It wasnt towed it was aired up.

  Business Response

  Date: 09/02/2022

  After review of the Mr./****************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to Mr./************** and will work out an amicable resolution.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved a large SUV from Sixt for our trip from ******* ** in August for five days (fully pre-paid). We had a large amount of luggage and personal belongings.Three weeks ago we arrived at the office at the ************* expected only to find that they did not have any SUV or other comparable vehicle available. (Did I mention we had already paid full price?) They offered us a ****** truck instead. This had no enclosed luggage area and we could not use it. They had nothing else to offer.We told them to we needed to seek a car elsewhere and they told us it was not their problem.I walked across the room to National/Alamo car rental and obtained a mini-van which served our purpose just fine. The cost was roughly the same. Sixt (or their employees in *******) refused to give us the car we already paid for, and despite repeated requests have refused to refund the full rental price for the car paid. Their excuse is that they have no records of our discussion in their system. This is either a despicable lie or utter incompetence. We can prove we showed up, offered to pick up the car and walked across the room to National and rented a comparable car for the same price after giving Sixt over an hour to get us a car. On the day they refused us a car, Now they refuse us a refund!! Even though it is not worth my time, I may need to take them to court on principle.RS

  Business Response

  Date: 09/01/2022

  We're very sorry this was your experience and we do sincerely apologize for the inconvenience this has caused. The branch has confirmed unavailability of your booked vehicle upon arrival at the branch. At this time, we have reached out to our Leisure team to have the 3rd party agency issue a full refund of this booking. 

  
  We kindly ask that you reach out to Expedia.com for details regarding your refund. 

• Initial Complaint

  Date:08/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from this company for less than two days in June and they keep sending me invoices that Ive rented this car for months. I originally wrote to you code #********-251A2 and we resolved the issue of a bogus dent to the car. There was no dent from me and they dropped it. Now they keep sending me invoices for renting this car for a prolong period of time. Its not even the same invoice number on my two day rental, theyre just randomly trying to say that I still have this car! Please make them stop harassing me. Thank you.

  Business Response

  Date: 09/02/2022

  Upon a final review of Mr./Ms. ********** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car in ******* from Sixt Rent a Car from July ***** 2019 using my **** card. On August 26, 2022 (yes over 3 years later) I received a letter from Radius Global Solutions (a collection agency) that I owed Sixt $509.25 for damages to the car I rented. The documentation included copies of letter dated 08/02/2019, 08/27/2019 and 09/17/2019 from Sixt with their claim for $509.25. I never received these letters. Had I received these letters I would have referred this claim to my credit card company which provides collision damage coverage. I am also certain I did not cause the damage that is claimed by Sixt which is a scratch to the front bumper. This scratch was noted as existing damage when I received the car. Sixt now claims that this same scratch is deeper (by 5cm) after my return. I have seen this 5cm scratch claim in multiple online posts from consumers complaining about Sixt. So I dispute the actual damage claim and also argue that they never gave me timely notification that would have allowed my credit card company to defend me.

  Business Response

  Date: 08/30/2022

  After review of the Mr./************************ file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances.

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17785226
  
  I am rejecting this response because:  I do not believe I caused this damage. The car had the scratch before I rented it and it was noted on the rental form as existing damage. There was no measurement of the scratch noted on any documents when I picked it up - only that the scratch was existing damage. Even more suspicious is the claim that the same scratch is now deeper.  Why was this damage not fixed before I rented the car? Whuy is there no evidence that it has ever been repaired. There is only an estimate of repair but no documentation showing it was actually repaired (presumably by a body shop).  Further, I was never notified of this situation until receiving the letter from the collection agency over 3 years later.  Copies of the damage notice from Sixt never reached me.  If the first two attempts did not yield a response from me they should have sent the 3rd notice by registered mail.  Based on the numerous of complaints I find online about this "5cm scratch" problem I believe this is a scam and would not be surprised if this same damage claim has been used on multiple customers who rented this same vehicle. If Sixt wishes to continue to pursue this claim I will begin my own investigation to find out if other customers have been sent damage claims on this particular vehicle for this specific scratch.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/02/2022

  After review of the Mr./************************ file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt Rental Car at the *** airport on 8/19. I reserved for a ********** Atlas which was $345.72. I get there and the guy says they didnt have the vehicle I requested and they can get me in the *** suv which was way smaller than what I reserved for and it cost more but the guy says its an upgrade and the total came to $660 which included the $200 deposit hold.Later that same day we were driving the vechile and noticed it had dead roaches which we didnt think too much of until live roaches started crawling everywhere in the car. Called customer service she is like bring the car back up to the airport which we did the same day on the 19th. Then they give ** another *** suv which was apparently another upgrade and it was like 11 at night the same day and I noticed the license plate was dented which I let the agent know and he said he would mark it down.Now on the 22nd I returned the vehicle at like 4:30am to catch my flight. Now here is my issue when I first called customer service I was told I would get a call from the supervisor and they will give me a discount because of the issues. I have called them over 5 times and each time I call they say they are going to submit a ticket and it goes to the branch and they will follow up. They billed me $497.00 which isnt correct in which my $200 deposit was not fully refunded.The 2nd rental was brought back over full as the ** rep said not to worry about gas in the first vehicle because it was being exchanged. On my return receipt they are also charging me $101.97 as a loss damage waiver fee which I didnt elect for..I want my full refund back on top of them discounting my rate I shouldnt of had to pay more due to them not having my original vehicle I reserved. I never had any issues with any other rental company Sixt Rental is by far the worst and they really try and scam people out their money in which I want the rest of mines back and cant seem to get it resolved with the company!!

  Business Response

  Date: 08/29/2022

  We do sincerely apologize for this unpleasant rental experience and the inconvenience this has caused you. The branch received your call back request and our records show that a member of the branch management team attempted to reach you at phone number ************ on 8/22/2022, to no avail. Your ticket was reviewed by the branch manager on 8/26/2022 and an adjustment was made to your invoice whereby 1 rental day was discounted and the fuel charge was removed. This was followed by an email from the branch manager to explain the adjustments. 

  A refund of $132.10 was issued to your **** card ending in 158 on 6/26/2022. Please allow 7 to 10 business days for the funds to appear on your account. 

   

   

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt Rental agreement: **********. Booked a Full Size Luxury SUV. Attempted to change pick up location from *** to *** but was advised booked category was not available for my dates in Miami. Decided to take the trip from *********** where I arrived at to *** pick up location. Get there only to find out they dont have luxury full size SUV available, agent made it seem like he was giving me an upgrade because he gave me a Tahoe, previously attempted to give me a ****** Sequoia and was not charging me extra, I asked for a list of the full size luxury SUV and he was not able to provide one, this is a deceptive practice and Im pretty sure it is ilegal. I checked online, shows full size Luxury as X7, Escalate, and a ******** SUV. At SIXT. A Tahoe is just a regular full size SUV. I was charged for a luxury vehicle and was not provided one. I had to return vehicle a day early because I needed a luxury SUV to attend a work event, and couldnt do it on the Tahoe. I want a refund for the day I return the vehicle early.

  Business Response

  Date: 08/29/2022

  Thank you for bringing this matter to our attention and giving us the opportunity to review. The information provided by the rental agent was correct, there were no vehicles available in the category booked. Nevertheless, to accommodate your rental needs a vehicle although you may have felt is a lesser category not lower in rate was offered and accepted with the same capacity and room space. I completely understand the this did not meet your expectations and as a gesture of good will I have discounted your rental by 25% of time and millage, a refund of ******USD. I can only ask for your understanding that further compensation will be respectfully decline.  

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, I flew to ******** ****** from ************** **** to take care of some personal things. I rented the a car through Sixt Rent A Car, on line, and paid $177.77. I was to pick up the car at 6pm on August 2, and return it at 11pm on August 3rd. When I arrived in ********, I went to get the vehicle and was told I couldn't rent it because I didn't have a credit card. I ultimately had to rent a vehicle through Hertz Rental Car. When I inquired about getting my money back I was told they would not refund it. I want to be refunded the $177.77 for a rental car I was told I couldn't rent.

  Business Response

  Date: 08/25/2022

  Please provide the reservation number so we may review your complaint. 

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and included the reservation number as requested by Sixt Rent a Car. 

  Reservation number 9922337066.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th I reserved a car rental from Sixt to be picked up at the ******************************* on August 20th. The car rental was for a Camaro or similar sports car and I purchased collision coverage at the time of the reservation. On August 19th we received an email from Sixt stating we could select our car in advance. I submitted the photo ID and attempted to select the vehicle in advance but received a message stating I had to wait until closer to the pickup time. On August 20th we received an email letting us know we could pick our vehicle. When we used the website to do this the website said the inventory was not updated and we could not do it so we decided to do it at the pickup counter. We arrived to the rental counter and were informed that no Camaro or similar car was available. We were offered a tier up but had to pay the additional price which we could not afford to do. The clerk then offered us a lower tier and informed us that we had to pay for collision coverage. We told her we already paid at time of reservation and she said it was not on file. We also asked for a refund for the price difference since we downgraded. The clerk said we could pay the charges and take the Altima or leave with nothing and forfeit what was paid in advance. Since we were **** miles from home with no vehicle at night we agreed to take the car so we were not stranded. We immediately called Sixt customer service and they acknowledged we downgraded and said Expedia was not showing our collision coverage. They put in a complaint and would get back to me in a day. We also called Expedia and filed a complaint. 3 days later **** denied the complaint filed by me and by Expedia, refusing to refund me for the downgrade in vehicles and saying that because we signed the contract they will not refund us for the coverage billed to us at time of reservation and at time of pickup even though their employee threatened to leave us with no vehicle and take our money if we didnt sign.

  Business Response

  Date: 08/29/2022

  Thank you for bringing this matter to our attention. Allow me some clarification.

  Know that for Sixt Express you can only choose the vehicle based on availability two hours prior to pick-up

  According to do documentation you booked a vehicle category that cannot be rented using the form of payment Debit. Acceptable methods of payments for all vehicle categories are visible to all our renters at time of booking under "rental information", I am including the link for further review: https://www.sixt.com/rental-information/#/ .. The Branch did everything possible based on the form of payment presented to service your rental needs. Therefore, there is no indication we failed in our responsibility. As a one time gesture of goodwill I have credited the form of payment on file *****USD. Further compensation will be respectfully decline. 

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello -I first want to express my disgust with your ********* location being a Platinum Member of Sixt I expect a higher level of respect and courtesy. Every single staff member at this location is miserable and rude. It is as if you purposely hire people like this. I came to drop my rental off and wanted to do a final walk through he told me no, I said I wanted to ensure it's good he again replied no lol. I then went inside to tell **** and get an invoice I was told we don't do that and proceeded to email the original reservation. I have no invoice and no walk through and I'll be darned if I get blamed for any damage. I want corporate to call me about this immediately. I can be reached ************.I want my rental credited for this as well

  Business Response

  Date: 08/29/2022

  It is our understanding that you have been in contact with teh Branch Manager and also the General Manager and that this situation has been addressed and resolved. Is there anything further we can assist you with?

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28/2022 I rented a car from the Sixt Sheraton ******* via online. I got to Sixt to pick up the car and they told me I had a free upgrade because they didnt have the car I wanted. I looked at the cars they did have and they were all too big. I ended up taking one of them, it was a **** The lady drove up with the car to the front of the hotel she handed me the keys and I got in the car. Well, I couldnt get the car out of drive because the car was just way too complicated, I had people behind me beeping at me because I couldnt get the car into drive. Finally, I got the car to go and I went down the road to my hotel and called customer service. He told me hed put in a complaint and someone would give me a call. Well, the guy I just left called and asked me what was wrong. I told him before I even left the car was too big but thats all they had. So I explained to him I cant drive the car I dont know how to properly get it into drive or reverse. He told me I can go to the ***************************** because they have more options. Well, I drove about an hour there and I couldnt find the place so I drove an hour back through tolls (that you billed me for) and went BACK to the place I started. The same guy was there I said to him look just charge me for today and refund me for the rest of the days because this is crazy. He told me that I cant do that because I prepaid for the rental which is TOTALLY NOT FAIR. So I then agreed to a ****** Camry. Not only should that car be cheaper then a small *** I originally wanted but it smelled HORRIBLY like cigarettes. I then called customer service again and basically they said too bad. I barely drove the car because the whole experience was disgusting. Id like a refund.

  Business Response

  Date: 08/31/2022

  We do sincerely apologize for the unpleasant experience you endured and the inconvenience this matter has caused. 

  We have gone ahead and provided a credit for the difference in the car category provided as well as 20% discount for the experience. A refund of $166.60 will be issued to the method of payment on file. 

  Please all **** business days for the funds to appear on your account.