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Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sixt Rent a Car, LLC has 128 locations, listed below.

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    Customer Review Ratings

    1.05/5 stars

    Average of 448 Customer Reviews

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    Review Details

    • Review fromMelissa T

      Date: 03/08/2023

      1 star
      I was driving in the slow lane on I 95 northbound when an indicator message came on the screen stating that the tire on the rental vehicle was losing pressure. Within seconds it went from 39 to 4. I pulled over immediately. I phoned their 800 number, and the woman that answered their *** *** **** number could not find our location to send us help. Someone called AAA to have the tire changed for us. The vehicle did not have a full sized spare, so I had to go to a different Sixt rental to get a replacement car. The car I was given was not yet cleaned, but I was fine with that as long as it didn't have bicycle tires that go flat for no reason. I was only in ******* for an overnight stay, and I ended up hours behind due to this. I tried calling *** *** **** eight times. Yes 8 times. My passenger tried several times as well. We kept getting hung up on until we were blocked. Our calls could not go through anymore. Very unprofessional. The first 4 of my 36 hours in ******* was a nightmare. Now Sixt is trying to get me to pay for the flat.
    • Review fromtiffanie k

      Date: 03/02/2023

      1 star
      1. Did not have my reserved car - 2. charged for fees totaling more than the car rate 3 charged for reserving at airport- when i reserved on line 4. charged for insurance when i declined on line and in person
    • Review fromKevin Z

      Date: 03/01/2023

      1 star
      I strongly advise avoiding Sixt based on my negative experience with their car rental service. Below are the factual details of my experience:1. I rented a car from Sixt, and on my way back home, the low-air warning light came on. I assumed it was a minor issue and did not pay much attention to it. (It is worth noting that if the tire was damaged after I rented the car, the warning would not have appeared so quickly.)2. I drove the car only two or three times in the first few days and noticed the tire was getting flat. I took the car to a repair service and was informed that the tire was damaged.3. I was disappointed that **** had rented me a damaged car and immediately contacted their customer service to request a refund or a reimbursement for the remaining rental days. They assured me that they would handle it and arranged to have the car towed. (I would have been perfectly capable of returning the car myself.)4. After approximately two months, I had not received a refund. Instead, Sixt sent me a bill for the towing and repair fees.5. Despite my attempts to explain the situation, **** displayed no concern and advised me to work with their customer service to resolve the issue.Although I ultimately paid the bill because I really don't have time to waste on it, I felt compelled to warn others of my negative experience with Sixt. I strongly recommend considering alternative car rental companies and will personally avoid Sixt in the future.
    • Review fromAlyson P

      Date: 02/27/2023

      1 star
      We Prepaid for a car in *******, and like other customers report, the counter agent indicated they didn't have my car and asked if I would be okay with a small suv. I replied, 'yes as long as it's the same price'. They don't go over or give you a printed a rental agreement with fees visible so I found several days later they were charging a $30/day "upgrade fee". ************* deceptive practices for sure!
    • Review fromDESEAN P.

      Date: 02/13/2023

      1 star
      This is the worst experience i have ever had in my 17 years of renting cars. If i could i would give sixt zero stars. I booked a rental through Orbitz for a SUV. I arrived at the counter on time with my required documents but was denied a rental that was already paid for because my ID was slightly damaged, it was cracked in the corner. I tried to assure the employee at the counter that everything is up to date and valid, my address and the barcode was scannable but she said she couldnt accept it as valid id even though everyone else accepts it. So i asked for the supervisor. When the supervisor gets there she says the same thing that my id was not acceptable for sixts standards. So here i am **** miles from home and the only reservation i was able to make online treats me like this when i arrive in person. They refused to even print out a copy of company policy saying that my id was not valid. I was feeling desperate because i thought i was going to be stuck there. The employee was rude. When i asked her name she told me and i quote you dont need to know my name, so i proceeded to write it down as i saw it on here name tag ******************** The supervisor ************** emailed me a cancellation confirmation and i left. I originally tried to book with Alamo online through Orbitz but they were fully booked. So i tried my luck again because at this point i had nothing to lose. I walked a few counters down to Alamo and asked if there were any cars available. The representative at Alamos counter that day saved me. His name was **. He secured a rental for me on the spot, gave me a bigger suv than i would have gotten from Sixt, for a cheaper rate. And never said anything about my id because it scanned with no problem. The only problem now is that Sixt never returned my $418.15. And they will not cooperate with ****** in refunding my money. I feel like i was robbed. I will never give them my business or send any of my friends to Sixt again.
    • Review fromChristine W

      Date: 02/12/2023

      1 star
      Incredibly terrible company. I recently rented a car from one of their airport locations. After only driving 41 miles the entire trip and ensuring the car was returned with a full tank of gas, I received a bill for $162.31 the next day. The entire customer service experience was horrendous. They did not listen and instead, insisted that I had used 11 gallons of gas, which to drive 41 highway miles cannot be true. They even had a picture on file of the dashboard at the time of return showing the arrow was on F; the customer service representative emailed me this and continued to insist it was only 5/8 full as we both looked at the picture. It took nearly a week of phone calls and e-mails to finally get the refuelling charge reversed. Less than 24 hours after the additional fees were reversed, they charged my card $162.31 a second time. It's absolutely fraudulent behavior, and my attempts to make our travel more convenient with a car rental has only resulted in on-going frustration and multiple illegitimate credit card charges.
    • Review fromAmy C

      Date: 02/04/2023

      1 star
      Poor, poor experience!
      I rented a car- paid for luxury SUV.
      Went to pick up the car in WA :they pulled bait and switch with a sedan and argued it was more valuable. Too tired to argue. It was parked in dark garage/ packed tight with other cars/ could not see any major dents or scratches so left. After an uneventful week it was returned just as I picked it up. No one was there to review anything with me at drop off and I was told to just park it in a line up and leave. After flight home I was notified by email that there was “damage”. Whaaat?
      They send a sketchy picture of tiny scratch near wheel hub and claim I’m responsible for >$1000 to repair it!
      I’m a very honest person and if this happened on my watch I would have said so!
      They say my fault for not reporting this tiny scratch at pick up (in the dark garage where I never would have seen it)- OR their staff could have easily scratched it at pick up! OR it was not even that car!
      I called and requested conversation with a manager and was assured within 3 days I would be called. Now > 1 month later still waiting! Sent emails > 5 times and no reply!
      This is some of the worst experiences I have ever had with a business
    • Review fromLaparis L

      Date: 02/02/2023

      1 star
      Went to rent a car on 2/1/23 at the ****** address in ******* and was met by 2 very rude employees. Employees who should not be having any customer engagement. They lock the door but have people waiting to get in and get mad when you open the door for someone. Very nasty attitudes and extremely unprofessional. They refused to rent a car to me because the spelling on my bill had a typo, I called the billing company and they fixed the spelling and sent an updated bill but they still refused to rent a car to me. I spent ***** on a uber just to get to this location for them to turn me away even after the water company fixed the spelling on my bill. They ladies felt no need to help me as a customer and even yelled at me for opening the door for someone else.
    • Review fromGary G.

      Date: 02/02/2023

      1 star
      terrible ! sleazy company trying to charge for damages on a 40, ***************** car. I have never seen anything like it. Took car dirty with a bunch of wax crayon circles on it. It was a set up. When I returned it employee said all set. Few days later email stating a scratch on door. Week later undated pictures of scratch and now supposed damage to car mat. Bill for 598$ . Also listing all the other damage/scratches to car. I am sure they have done the same thing to many other customers. And yet never fixed. In all my years and many many rentals never have seen anything like it.
    • Review fromAshok C

      Date: 01/29/2023

      1 star
      Sixt auto rentals is the worst auto rental company I ever came across. I went to Columbus GA to attend my son's army graduation. I booked and paid upfront for a Toyota Camry (or a similar car) for three days. When I arrived at the Atlanta airport Sixt office, they said they had no cars in that category and the only cars they had were BMWs. Then they proceeded to upsell me on the BMW for an additional $200+. I inquired when a car that I requested would be available. They said they didn't know. We were tired from the flight and were forced to accept the BMW at a much higher cost. When it was time to return the car, I requested to speak with a manager. She called one of her colleagues and I overheard her saying to him: "this has been happening a lot lately...", i.e. not reserving the cars customers requested and upselling them for much more expensive rentals, like BMW... By their own admission, it seems this was a regular practice for this company. I'm not even sure now if they had any inexpensive rentals, or it was just a bait-and-switch practice they had been following...

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