Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating & Air - Michigan City

  301 W US Highway 20 Ste 6 Michigan City, IN 46360

  
• 

  Regional Plumbing Heating and Air

  5474 US-6 Suite D Portage, IN 46368

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  6241 Northwind Parkway Hobart, IN 46342

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  992 St Charles St Elgin, IL 60120

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the victim of fraud committed by Four Seasons Heating and Air Conditioning (FSHAC). On May 20th a FSHAC engineer, *****************************, inspect my HVAC self-contained unit which was activating in rapid cycles. ****************** informed me that the circuit board was mis-firing and needed to be replaced, and that I would be charged for the service while the fee for the board itself would be a passthrough from the supplier in terms of cost. I was informed as a legacy item (my ********* unit is ~20 years old) that the price for the board was $1458. While I knew this was much higher than the cost of a simple circuit board, the engineer assured me that FSHAC did not add a handling fee, and that this is simply the cost of the item. To assure me ****************** stated many times that the item arrives by courier and as such FSHAC doesn't even "touch" the item. I agreed in good faith that this information was correct.On Monday the board was delivered by ***** from ************************************************** (Lennox, which is the wholesale supplier for FSHAC). Another engineer, ***************************, installed the unit which is working fine. Beforehand, I noted the part and S/N of the circuit board, and on Tuesday I thought to check with ****** on the price of the item.I was horrified at what I found, the price to FSHAC for the board is $229 (attached). While I was at first extremely upset at this discovery, I thought to invite FSHAC to correct the error with minimal fuss, and send them a screenshot of the Lennox site with their wholesale price. I was later asked via text and email to call a customer service representative. During the conversation I was lied to repeatedly- the customer service representative stated that there was a nominal markup on supply parts (assured to me by ****************** that this isn't true; I was told the price was just a passthrough. Nor is ~700% a "nominal" markup!). The customer representative obfuscated that ****** was the supplier, and refused to discuss the price FSHAC paid for the item despite the fact that I have that information directly from ******. The customer service representative tried to pay me off with a 10% discount. After posting an on-line review of the incident, another FSHAC customer service representative called and again obfuscated on the agreement, claiming that the charges are "all inclusive" and that the price of the circuit board included labor. This was never stated to me, and is not stated on the invoice. Overall I felt that the customer representative was very dishonest.I am willing to pay the agreed upon fee- the price of the supply from the wholesaler ($229), and the service charge of $85 for a total of $314.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to bring and install a new air conditioner. I have a paralyzed husband. They sent out two wonderful young men! They installed it quickly, cleaned everything when they finished. The house was pretty cool when they left. After some time I wanted to warm up but I could not shut off the air or turn on the heat. It became 50 degrees and would not stop. The next morning I called in and begged for help. They sent a two man crew out to fix it. One new hire and an older very cranky man. The new hire was very polite, cleaned up after the older man as much as possible. The older man suggested I have my furnace cleaned while they were here, and I thought it was a great idea. I left the care giver at hime with the PayPall card for payment. I had trusted them to finish as nicely as the previous group of men. I came home to a very upset care giver. Apparently the older man was very ****** to her. He left the young man to collect and fill out the receipt while he went down to finish up. After the caregiver left I had a chance to go downstairs to check on things. My dogs beat me to it and managed to find the junk and loose screws all over the floor. Had to dig a big piece of something out of one dogs mouth and a s**** that my dog had stepped on and got into his paw. I had financed the air conditioner for *****. The next day I got an email for the loan and told to sign as soon as possible. I didn't sign. I called to explain why I would not sign and got yelled at about how i took the loan and should sign. I called again an hour later and once again tried to explain why I would not sign the papers. I took out a $6600 loan, they wanted me to sign the $18,600 finance papers. No No No. I called again to complain. Now the woman called me and said she heard I had a problem with the man that came our on Saturday then proceeded to offer me a free air conditioning cleaning. I said no, thats not until next year. Her response was, just what do you expect from us?

  

  Business Response

  Date: 05/17/2023

  We have recieved the consumers complaint and have further reviewed consumers account. We have attempted to contacted consumer on 5/16 and 5/17/2023 to make her aware of our offer. Per review, we have agreed to credit her financing account $300 but in order to do so **************** would have to approve her loan documents.We have left voice messages along with an email. We will continue to follow up to get this resolved. Thank you!

  Customer Answer

  Date: 05/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excessive damage to my air conditing condenser coils from mandatory yearly cleanings to fulfill warranty requirements.

  

  Business Response

  Date: 05/10/2023

  On 5/2/2023 We received the consumers response and have reviewed and spoken with ********************. As 5/9/2023, we have made consumer aware that the effects of bent coil fins would not effect the operation of the air conditioner. Mr. ********* air conditioner was installed in April of 2016. On 5/5/2022 ******************** contacted Four Seasons after a maintenance appointment by ** and stated he noticed 2 bent strips dented. At that time, we offered to cover the next 2 years of free maintenance and customer accepted. On 4/24/2023 consumer contacted Four Seasons after the free maintenance was performed that day and threatened to go to social media if we did not fix the issues with the bent coil fins. After further review of Mr. ********* account, it was agreed upon by both parties to have a technician out to comb the fins at no charge. We have since followed up with customer and he stated everything is resolved with the fins but unfortunately, he is still not satisfied. We have attached before and after photos for review. Four Seasons Heating and Air Conditioning and Plumbing have followed all proper policies and procedures and abiding by our contractual agreement. According to the service history, the equipment is operating properly per manufacturer specifications as of 5/9/2023 and we do consider this matter resolved and no further action will be taken. Thank you for your time and consideration regarding this matter.  
  

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around Nov. 24, 2022 we had Four seasons come out as our furnace was overheating and shutting off. They said we had a cracked heat exchanger and needed a new furnace. They replaced it 2 days later and we have had to call this company out for repair every single month since installation because this brand new furnace that they installed keeps overheating and shutting down leaving us with a cold house - the exact same issue the furnace they replaced was having. They now want me to pay an additional $3000 extra for a replacement part (evaporator coil) that they now claim is causing the malfunction - nevermind that they should have noticed this part was malfunctioning in the first place when they did the inspection back in November, put the thermometer on the panel it sits behind and saw it was overheating but never bothered to look behind the panel they were measuring the temperature on! If they had, they would have seen the evaporator coil. Additionally they should have noticed it when they ran a camera into the furnace to see what was going on as this part is right next to where the heat exchanger they claimed was cracked is. They aren't willing to discount it below $1500.Funny though I saw on a recent BBB complaint before I posted this one that another customer had the same issue on an older furnace on 3/13/2023 and Four seasons offered to replace their evaporator coil for $600 and further discounted it. They wanted 5 times as much from me and still want nearly 3 times as much! Four seasons neglected to properly diagnosis the issue because in all these visits 8 service techs didn't bother to look behind the panel that keeps overheating to see if the part behind the panel (the evaporator coil) was the problem. Only 1 did. The furnace is 5 months old, my house is cold and they are unwillingly to work with me because they just want to make up the money they have spent sending all these techs out to my house so many times at no charge due to the furnace warranty.

  

  Business Response

  Date: 05/03/2023

  We have recieved the consumers complaint and have further reviewed consumers account. We have attempted to contacted consumer on 5/2/2023 after resubmitting our claim. We have left a voice messages along with an email. We will continue to follow up, in order to come to a resolution that works best for her. Thank you!

  Customer Answer

  Date: 05/03/2023

  
  Complaint: 19997354
  
  I am rejecting this response because:  I literally spoke to them yesterday, May 2nd. It remains unresolved and I am waiting to hear from THEM. Here is a photo of my call log to the number they asked me to call in the email they sent me, which I also attached a screenshot of. The person I spoke to was ***** and she had no knowledge that I had filed a BBB complaint and didn't see anything about it in my file. She said she would resubmit my claim and someone would get back to me and as of 5:27 pm CST on May 3rd I have recieved no further communication from them - no emails or voicemails. So you were provided inaccurate information.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/09/2023

  On 5/4/2023 We received the consumers response and have reviewed and spoken with the *************** on 5/4/2023. Per our conversation, we have offered to replace the evaporator coil for $800 or clean the coil for $800. In order to complete the cleaning, the freon has to be pumped down and the coil has to be removed and taken outside and washed with coil cleaner and then reinstall the coil, braze the refrigerant lines back together, pressure test and pull a vacuum on the system and then recharge the system with however much freon is needed. We do recommend a replacement as opposed to the cleaning of the existing coil.  Mr. & ************** would like to discuss this further amongst themselves and advised they would be in contact with ** as soon as a decision is made. We will update our response to this complaint accordingly after we are able to resolve all of Mrs. ****** concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an air conditioning furnace unit installed in February heat works. When we turn the air on the fan was not turning and unit was not turning on. Called four seasons they had a technician come out hey had a technician come out last Saturday. He got the air conditioning unit running but the house was not being cooled. Called 4 seasons back they sent out another technician Saturday afternoon. It was a new install and my history showed that it needed to be opened up. Not one peson that I spoke with up until that point saw that. I was told by the 1st customer service rep to let it run. Second service rep said to shut it down. 1st tech missed it completely. 2nd tech open it up and showed me my history. Turned It on again last night set it at 70? air temperature in the house was 72 ran it for about 4 hours it never dropped before below. 72 and it never shut off called 4 seasons back the 1st agent. I spoke with was awful. She's a detriment to the company considering it's a first point of contact. I was told that I could not get a Saturday appointment unless I call Saturday morning. Waited awhile called back a nice gentleman named **** got me a Saturday morning appointment and put in my notes to send a more experienced technician out. I hope 4 seasons does not drop the ball this time. I hope at the unit is big enough for my house considering nobody came out and they took the word of a salesman that was out years ago.

  

  Business Response

  Date: 04/26/2023

  As of 4/22 we have been working with ************** on resolving her concerns with the air conditioner. We currently have a scheduled visit on 4/28/2023 to further diagnose the system and perform a measurement for her home. We will update our response to this complaint accordingly after we are able to resolve all of Ms. ****** concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/20/2023 Good morning, On 04/11/2023 I contracted Four seasons plumbing to come out to my residence (********************************************** ** *****) to work on a backed up kitchen drain in the basement, after several hours we were told that the rod was stuck in the drain and they would return the next day 04/12/2023 with a manager and try to resolve the issue. On 04/12/2023 they came back and after several attempts they could not remove the rod, at this point they quoted me with a repair cost of $1,975 to correct there mistake I refused to pay the amount given and on 04/13/2023 I get a call stating they will give me 20% off I still refused to pay for there mistake at this time my sewer drain was exposed for several days I eventually called someone else to fix the drain and was charged $2,800 for the damages. on 04/17/2023 they called back with yet another quote but we had already called someone else to fix the drain. Attached are the documents and photo of the stuck rod in my drain.Thank You, for your time and service *************************** Four seasons first contract # ****** for blocked drain Four seasons second contract # ****** for quote to repair Apex was contracted for repair order #*****

  

  Business Response

  Date: 04/28/2023

  We have recieved the consumers complaint and have reviewed the consumers account.  Unfortunately, we are unable to come to an amicable resolution that works for all parties involved.On 4/10/2023 our plumber went out and attempted to rod consumers kitchen line.******* was able to rod up to 23ft until the cable got stuck. Our plumber attempted to retrieve the cable with his main line machine going from the catch basin but had no luck retrieving it. Our plumber did schedule a return visit with a ******* on 4/11. On 4/11 our plumber attempted to use a camera line through catch basin inlet (like customer mentioned another company did the same in 2019) and was unsuccessful. Our plumber mentioned to consumer he would not recommend jetting or rod inlet line due to the unknown. The plumber recommended the best option would  be to reroute kitchen into sanitary line which is about a 6ft pipe run. Customer was than quoted $1975 by our plumber for the repair to be completed but declined our quote and ended up paying $2800 to a different service provider. After further reviewing all signed paper work,consumer did sign off on invoice that has our terms and conditions. Per the terms and conditions, Four Seasons is not responsible for any drain or sewer cleaning cable which becomes stuck in the line and will be the responsibility of the customer  for repairs and removal. Four Seasons is not responsible for the damage caused by drain cable. In conclusion, Four Seasons will not compensate consumer for repairs rendered by other company. We have originally quoted consumer $439 for the service rendered but have waived that amount. Its unfortunate we were unable to come to a resolution that works for consumer as we have exercised all plausible, fair options available. We do consider this matter resolved. Thank you for your time and consideration in resolving this matter.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons installed a *********************** CGA-4 Boiler ($4,715), cartridge pump ($100), and zone valve ($225) in 2019 pursuant to a contract signed on February 26, 2019. The contract provided a "10 Year Parts Guarantee." There were no exceptions that guarantee. On April 16, we noted that the expansion tank installed by Four Seasons pursuant to the 2019 contract was leaking. On April 17, we called Four Seasons. That afternoon, a technician visited our home. The technician noted the leak and announced that the expansion tank was "an accessory" not covered by warranty. He quoted over $1,500 for a new tank.We refused to may that excessive amount and the technician left without noting any dangers associated with operating the boiler with a leaking expansion tank. (Yet, an invoice was later sent.)We called Four Seasons to resolve the warranty dispute. Four Seasons offered a 20% discount. We rejected the offer and stated that the part was entirely covered by the 10 Year Parts Guarantee. We asked for a manager. We were told a manger would call us back. No manager returned our calls.On April 18, we again called Four Seasons. We were again told that a manager would return our calls. No manager has returned our calls. Four Seasons has failed to honor its 10 Year Parts Guarantee. This is a breach of warranty. Four Seasons has also engaged in consumer fraud.To make matters worse, the expansion tank in question is available at $116.99 retail. Yet, Four Seasons quoted more than $1,500. That amounts to a mark up of more than 12 times retail value of the expansion tank, which could be replaced in less than 30 minutes. I would replace the expansion tank myself, but I'm sure if the boiler had a problem in the next 6 years, Four Seasons would then contend the warrant for the boiler was voided by replacement of the expansion tank. This conduct by Four Seasons in refusing to honor the warranty and attempting to collect $1,500 for a $116.99 part amount to extortion.

  

  Business Response

  Date: 04/25/2023

  As of 4/25/2023 this matter has been resolved. On 4/19/2023 we have installed the expansion tank at no cost to consumer and the consumer is satisfied with the resolution we have offered. No further action needs to be taken as we do feel this matter is resolved. Thank you

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FOUR SEASONS installed a new cast iron gas boiler (furnace) in my home on 11-5-2020, my old furnace had three heating zones that controlled the temperature on my three thermostats one for upstairs, one for downstairs in my dining room and one for the room addition that was added on to our home, I have called FOUR SEASONS out several times because I'm getting very little heat upstairs, and I was told by the repairman when they came out that I should just turn my downstairs thermostat up higher to keep warm upstairs because he couldn't find any problems with the heating system, I told him there should be three heating zones and I was told there was only two heating zones, when he left I went upstairs and opened the thermostat door panel and inside the door panel of the thermostat the installer wrote A C only, so when the new furnace was installed he eliminated my third heating zone (upstairs) and connected the heating zone to the thermostat downstairs, I guess to make his job easier, I would like FOUR SEASONS to add back my third zone so that I can control the heat on my thermostat from upstairs, I didn't ask to have two zones instead of three, and the installer didn't say he was eliminating one of the zones.

  

  Business Response

  Date: 04/12/2023

  We have received the consumers complaint and have further reviewed and contacted consumer on 4/7/2023. A  field supervisor did go out to the consumers home on 4/10/2023 for further evaluation. Per the supervisors diagnoses, he was unable to find any wires that run from the second floor to the boiler in basement. ************** mentioned that there are two zone valves. One zone is for the addition and the second zone is for the main heat in the home. The original boiler piping in the home isnt set up for zoning. On 4/12/2023 Four Seasons has reached out to consumer and left message to follow up on visit. We will continue to follow up, in order to come to a resolution that works best for her. Thank you!

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/27/22 Four Seasons installed an A/C system. The technician had to remove & replace some *** tubing attached to the furnace to install an A-coil above the furnace unit. September when we turned on the furnace we noticed a rattling noise. We called Four Seasons. The furnace warranty lapsed since it was last serviced in 2017. The tech stated we needed a diffuser motor & could install it and clean the furnace. Taking apart the unit & removing the motor he found a new copper coupling inside & stated it was negligence left at the time of the A/C install. He told the account manager what he found & was instructed to reinstall the motor & clean the furnace at no charge. The account manager apologized for the inconvenience due to the negligence on the part of the technicians that installed the A/C system and reinstated our warranty on the furnace for another year for the inconvenience.One and half weeks ago we noticed a puddle of water on the floor by the furnace, and water dripping from the *** tubing they had removed and replaced sections of during the A/C installation. We called Four Seasons because we were concerned about carbon monoxide escaping and causing a safety issue. A tech arrived at 2:15 p.m. and on inspection saw the leak and stated it was a workmanship problem, which he would repair. He left to get parts -*** tubing- and on returning we were informed that he would not be able to install them due to the fact that our warranty on the furnace was voided. Four Seasons states they will not cover the repair due to the fact that they have not been out to service our furnace since 2017 and the warranty on the furnace has been voided. Our reinstated warranty is not being acknowledged nor is the fact that these specific parts were removed, repaired, and some even replaced during the A/C installation, a workmanship problem after that fact.

  

  Business Response

  Date: 03/30/2023

  As of 3/30/2023 this matter has been resolved. We have offered to  repair the ***  piping at no charge and the consumer is satisfied with the resolution we have offered. No further action needs to be taken as we do feel this matter is resolved. Thank you

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons and the same technician came back out to my house on 3/7/23 to perform hydro jetting of my sewer line after I paid them $85 to find the reason for sewerage back up a week prior. The cost for the Jetting was $1,400. Within 15 minutes of starting the jetting process, the tech knocks back on my door to inform me his ****** line is stuck. He said this is due, to me having a collapse pipe and the only way to retrieve his equipment back is to do dig up the Street in front of my house to reach and cut/replaced the damage pipe connected to the city sewer line. All of a sudden a $1,400 hundred job turns into $25,000 per this technician. I tried reaching out to management several times determine how they can determine that I have a collapse pipe that requires digging without performing any CCTV? Based on the excuses I was hearing, I reach out to another plumbing company to come and take a look and get a second opinion. Not only were they able to remove Four Seasons ****** head line in less then 30 minutes of showing up, they also via camera confirmed that I did not not have a collapse pipe, just a clogged pipe. I reach out to Four Seasons plumbing several times and ask there customer service **** to transfer me to management in regards to a refund and them picking up there equipment which is in perfect condition according to the other plumbing company. I have yet to get a call back in regards to. The overall experience and back and fourth with them has been a headache. Nothing but excuse and untruthfulness. No Integrity. Glad I got a second opinion. Saved me from having my street dug up for no reason and paying $25,0000

  

  Business Response

  Date: 03/24/2023

  As of 3/20/2023 this matter has been resolved. We have offered a reimbursement of $850 and the consumer is satisfied with the resolution we have offered. No further action needs to be taken as we do feel this matter is resolved. Thank you