Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  6241 Northwind Parkway Hobart, IN 46342

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  992 St Charles St Elgin, IL 60120

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  220 E lake St. 302 Addison, IL 60101

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  777 Lake Zurich Rd Ste 125J Barrington, IL 60010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My motor went out on a unit I purchased in November of 2016. This is my, I think second or third time needing a motor replaced. The last time was in December 2020, and I was given a hard time because they said I had not had annual maintenance, which I had, and provided proof. This time they are refusing to replace because there was no maintenance in 2021. As I informed them I, as well as 58 other families were displaced from our homes due to issues from the tornado of June 2021. Some of us were allowed to return in 2022. I think my unit started acting up around the end of January 2023, or beginning of February. Around the second week of February my appt was scheduled. Once again upon review, the tech said the motor had gone out and now I'm being assessed an amount of, $1200, plus. They offered me a discount of $900 plus, which I still find unacceptable, I was advised to call cust svc. A new motor should not be going out every two years, there should be a warranty on it also, and certainly for more than a year. I was told to contact customer service, for which they directed me to account services for whom I'm awaiting a return call. The technician was very patient and polite, and waited after I called to see if we could get the issue resolved. But after not hearing back, he had to understandable leave and said maybe they would resolve and send out another technician. I had issues from the beginning when they advertised one price, but upon arriving charged another. I also had an issue, when if it was covered under warranty when installed, why I had to jump through hoops to get it repaired when it went in need of repair/replacement the first time. Also what type of materials are you using that would require a new motor every two or three years. They say it was due to not being serviced annually, but clearly after I provided the paperwork the first time of annual maintenance, it should be apparent that sometime is wrong with the materials/motors being used.

  

  Business Response

  Date: 03/21/2023

  We have recieved the consumers complaint and have further reviewed and contacted consumer on 3/21/2023. Per our conversation, we have made consumer aware that the warranty on her furnace installed on 11/22/2016 is no longer valid.Consumers warranty was 5 years parts and 5 years labor. For this reason all repairs are chargeable. Out of good customer service, we have offered a discount on the draft inducer motor that needs to be replaced. Consumer mentioned she will think about our offer and contact us back. We will continue to follow up, in order to come to a resolution that works best for her. Thank you!

• Initial Complaint

  Date:03/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new furnace installed in 2016. Each year I pay for the spring and fall maintenance and I change my filters regularly. I have also had ducts cleaned. I have called Four Seasons a minimum of four times in six years because I did not have heat or air. Every time a technician comes out, they blame the previous tech for missing something or not fixing something they shouldve. Today I had to call due to no heat. It is scheduled to be 17 degrees tonite and the technicIan who came out said we had a clogged coil. He could try to clean it but its no guarantee ($1600) or replace it ($2400). After I expressed dissatisfaction, he lowered to $600. I need heat- had no choice. He said call the office and they could possibly work something out. I called twice as the 1st person never responded. Then I was on hold 20 minutes only to hear an Acct manager would call back. An hour later I received a call and had for explain from scratch because he tried to sell me the replacement part without acknowledging anything that has happened. I asked him what the average life of a Lennox furnace is and he said with proper maintenance *****+ years. I asked if he thought 4 calls + in six years seemed normal. He agreed not. He became flip and said does your heat work now maam? I said I would expect iit to after what Ive paid today. He offered 20% and I do not feel thats fair. I asked why this wasnt caught before when I have called out techs for the same issue. He said good question. He said someone would open a case and customer service would call back tomorrow.

  

  Business Response

  Date: 03/20/2023

  As of 3/17/2023 this matter has been resolved. We have offered to install a new coil at a discounted rate and the consumer is satisfied with the resolution we have offered. No further action needs to be taken as we do feel this matter is resolved. Thank you

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about Sept.26, 2022, I had a boiler installed that required a liner. In the job materials list, installation of a ul approved liner was listed. I mentioned several times to both installers that a liner is needed with this particular boiler. Long story short, they stuck a sleeve in my basement wall and told me a liner was already installed. Wrong! 2 chimney inspections later and damage to my bricks showed no liner was ever installed. I was lied to. Four seasons came out on 3/7/23 to install a liner that should of been put in last september/2022. They came with wrong liner and could not install it after 4 tries. I asked to be reimbursed for my 2 chimney inspections, and the cost of a new liner to be installed by one of my 2 estimates...the cheaper one. **************** called me back the same evening and told me they would reimburse me for my 2 inspections but not for the liner, plus they said they can no longer install one for me since it was after the fact. I said angrily, what do you mean after the fact. I just started having water leaks and just confirmed that they never put a liner in, but they dont consider themselves liable any more because its after the fact. So, I am solely liable for their lies and ineptness. After so many years as a customer, and I spent 14k this spring and summer with plumbing work, boiler, hot water heater and a/c services, this is what I get. I WILL NEVER USE THEM AGAIN!!!!!!! Im not computer knowledgeable but I do Have estimates and any other info needed including original contract stating that a liner is required.

  

  Business Response

  Date: 03/08/2023

  As of 3/8/2023 this matter has been resolved internally with the consumer and all parties are satisfied with the resolution. No further action needs to be taken at this time. Thank you for your time and consideration in resolving this matter, have a great day.  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/29/23 I was informed one of my tenants furnace was not working my husband looked at the unit and we decided to contact a group of professionals. On 01/30/ 23 A technician from Four Seasons came to service a furnace at *************************************** Chi,** *****. The technician replaced a ignitor I paid $405.00 for the service. On 02/22/23 the furnace stopped working I wentto my property *** noticed it was drilled hole in my unit that were not there before.. I called Four Seasons and a 2nd technician came put at about out 11 am and looked at the unit. I was informed the wrong piece was installed. The technician removed the piece and stated it was the wrong ignitor. The technician ordered a new ignitor at 12pm. I placed a call to Four Seasons at about and informed them holes were drilled in the unit. I received the piece at 4pm. I realized the piece I received was about 2 1/2 inches long and the incorrect ignotor that the 2nd tech removed was about 8 1/2 inches wrong. The reason holes were drilled into the furnace was to force the incorrect ignitor in place. The technician mentioned that he was sure the piece damaged the gas valve. The holes were drilled to improperly secure the ignitor that didn't fit. At about 5pm on 2/23 a 3rd tech came to install the new piece. After installing it, the tech realized the furnace now need a gas valve I was quoted $1500 for the repair. I contacted Four Seasons and was told they would open a claim. In the mean time I have a paying tenant with no furnace. On 2/28- 3 days later they called and offered a $405 discount for what was paid. I declined. I was also told by another company that forcing the piece in the would definitely cause internal damage. Four Seasons is refusing to take any accountability for the external or internal damage caused to my furnace by the 1st tech. They were not interested in reviewing my photos and didn't have any photos from their tech. I spoke with ****** and her very rude, nasty and sarcastic. Please help.

  

  Business Response

  Date: 03/07/2023

  We have recieved the consumers complaint and have further reviewed and contacted consumer on 3/3/2023. Per our conversation,we have offered to refund customer $405 as well as replace the burner box at no charge. After discussing this with consumer, she is requesting Four Seasons to reimburse her for a gas valve another company replaced almost a month later (26 days) after our services. Consumer stated she will email in the invoice to further review. As of 3/7/2023 we have not received the invoice. We will continue to follow up, in order to come to a resolution that works best for her. Thank you!

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19516919
  
  I am rejecting this response because: Originally I contacted Four Seasons and I was told the problem was a ignitor. They replaced a ignitor with the wrong piece. The technician ised a piece to large and do to forcing a mich larger piece they company damaged the has valve. They replaced the burner box because their company drilled holes in the box in attempt to force the incorrect piece to fix. Ichad a paying tenant without heat they dropped off 4 heaters *** 2 did NOT work. A texhnician was out 3/10 to repair the burner bix and there are frayed wires inside the burner box thst occurred as a result of the technician drilling holes not realizing wires weee in the other side. Frsyed wires are dangerous and can possibly cause fires. Four Seasons in nit taking accountability that was caused by their technician. My furnace is only 2 years old. Four Seasons sent me a disclosure to accept $405 that included me promising not to publically say anything negative about them or post anything, it the disclosure didn't want me to speak on the subject and they also mentioned they wouldn't be responsible for anything else with the unit. The took bo accountability and are only willing to fix the cosmetic damage caused by their technician and  internal damage that was cause as a result of the technician 
  
  Sincerely, 
  
  ***********************

  

  Business Response

  Date: 03/14/2023

  In response to customers rejection, we have made multiple attempts to resolve her concerns.Unfortunately, we are unable to come to an amicable resolution that works for all parties involved.. On 1/30/2023 the consumer called in for service due to no heat at her rental property. We provided service that same day and the technician recommended to replace the ignitor and customer agreed. The ignitor worked until 2/24/2023. We then had another technician out to diagnose the unit and found the ignitor was not the correct ignitor and was to be ordered and a return visit was scheduled for later that day. The technician that went out that day replaced the ignitor with the correct one and found the gas valve not working. Technician then recommended to replace and consumer declined. Although customer declined the gas valve repair, we had a technician drop off 4 space heaters (that consumer still has) to consumers tenant until we were able to come to a resolution even though the consumer refused any additional repairs.Based off the technicians documented visits to her home, they confirmed that the ignitor and gas valve were 2 different issues and the holes made in the burner box would not cause the gas valve to fail. After speaking with the consumer, we have offered to refund the $405 she paid for the ignitor as well as replace the burner box at no charge. The repair for the burner box was made on 3/10. The consumer stated that she would have the company that replaced the gas valve create and invoice stating we are at fault for the failed gas valve.Consumer never submitted any invoice to Four Seasons and based on the information we have, we are not responsible for the failing nor the repair for the gas valve. We have provided multiple options out of good customer service and do stand behind our diagnosis and work. Its unfortunate we were unable to come to a resolution that works for consumer as we have exercised all plausible, fair options available. We do consider this matter resolved. Thank you for your time and consideration in resolving this matter.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons was called as my gas powered heating boiler was not turning on consistently when room temperature was below the thermostat setting. The first two technicians got the furnace started and considered that to be adequate for them to leave without addressing the problem of the furnace of continued failed reignition. As expected, the furnace continued to fail start up and a third technician was dispatched who advised that the damper motor was the problem and possibly the thermostat. From his computer tablet he quoted a price of $970 for the damper motor and $400 and some dollars for a thermostat. From my personal experience with thermostats I was shocked at those prices but having limited knowledge of furnace parts and desperate for heat after several days of cold rooms, I reluctantly agreed to the damper motor price. Its installation took maybe 20 minutes. It did not solve the problem and so I did some research about the function of the damper apparatus and discovered that the item for which I paid $970 sold at supply sources for prices ranging from $125 to $155. I also confirmed that currently, thermostats could be purchased easily for around $30. Installing them requires the simple connecting of two wires. A fourth technician was dispatched and tested electrical contacts, finding flame sensor voltage to be weak. He performed a cleaning of same and while furnace is now performing better, it still is not up to par. I contacted Seasons customer service voicing my dissatisfaction with their servicing and pricing. They claimed that since I agreed to the $970 they had done nothing wrong and they had the right to make any price they wished and did not need to provide information on actual item costs, labor, etc. Paying five times actual costs was justified by a supposed life guarantee to replace the item if it failed. In my opinion, the accounting practice of one fixed price for varied repairs masks real costs and assists gouging. Beware of this practice.

  

  Business Response

  Date: 02/27/2023

  As of 2/24/2023 this matter has been resolved internally with the consumer and all parties are satisfied with the resolution. No further action needs to be taken at this time. Thank you for your time and consideration in resolving this matter, have a great day.  

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a water heater installed by Four Seasons and in the course of installation damage was done to my garage door. The technician parked very close to my garage as it was raining that day. At some point during the process of delivery and installation, my garage door was hit and two panels were dented. I did not see this occur, but it was noticed the next day. There was no damage to my garage door prior to installation. There also were no other visitors or vehicles at the home in the timeframe afterwards, at which point the damage was observed. The technician made no mention to me of this accident and proceeded to install the water heater. The water heater made a knocking noise from the moment of installation. I was concerned that the heater itself could have been damaged by the impact with the garage door which was hard enough to leave a sizable dent. I asked Four Seasons to inspect the heater. They did nothing to correct the situation and eventually I had to seek the assistance of the manufacturer and two additional HVAC companies to make the repair.I have tried to correct the situation with Four Seasons through multiple phone calls, emails and a letter to the **** There was a delay in my reporting the damage as I was out of town. They are subsequently trying to discredit me for that delay and portray me as a person who is trying to make false claims against them. As I did not witness the damage at the moment that it occurred, they are claiming that they cannot be held responsible. For damage that they cannot be held accountable for in their minds, they have offered me $50, then $200 and finally $500 in compensation. I have not agreed to this as it will not cover the cost to repair my garage door.I would strongly dissuade anyone from contracting Four Seasons. In my experience, Four Seasons is not a trustworthy company and takes no accountability for mistakes. Don't leave them unattended for one moment in or outside your home.

  

  Business Response

  Date: 02/21/2023

  Over the past several months our customer service managers have continued to ask **************** for evidence that shows ************** caused damage her garage door while we installed her Hot Water Tank. We were never provided any information or evidence. She mentions the damage was observed. We have asked and no evidence has been provided. No person witnessed the damage including **************** by her own admittance. She claims she knew about this damage the next day but failed to inform us of the damage till months later.She did inform us days later about the knocking sound for her hot water tank,but did not mention the damage to the garage door. Her first mention of the garage door was two months later. It is difficult for us to take responsibility for something no one saw happen, no evidence shows happen, and a very substantial timeline. That said, we still did a full investigation to check the truck used and saw no corresponding damage of any kind. We also offered additional discounts just out of good customer service that **************** refused. At this time, we will not be compensating for damage that was not caused by our tech. We ask again that **************** provide us information that shows different and we will be more than willing to take ownership and react to the issue accordingly.
  

  In regard to the issues with the hot water tank, we responded urgently to diagnose and hot water tank issue and worked with the manufacture and a third party service company. All three professional companies determined there were no issues with the hot water tank.

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19433078
  
  I am rejecting this response because:
  

  I have provided Four Seasons with photos of the damage that was done to my garage door.  It is a complete falsehood that I did not notify Four Seasons until two months later regarding this damage.  I notified Four Seasons about the knocking noise that the water heater was making since installation and mentioned my concern that it could have been damaged by the impact with the garage door.  Four Seasons was more interested in recording my phone calls to assure that I did not have a security camera or Ring doorbell to capture the incident.  It is a complete falsehood that Four Seasons responded urgently to diagnose the issue with the hot water tank.  They did come out to assess it, but did not fix the problem.  Their response to me was that the last three *************************** water heaters that they have installed had a similar issue.  They did nothing after that point.  I contacted *************************** and worked directly through them without any assistance from Four Seasons.  *************************** was the company that contracted two additional HVAC companies, ************* and ****************************.  **************************** was the company that identified the cause, secured the necessary part, and fixed the problem with the water heater.  Four Seasons was not involved in any way in fixing this problem that they are falsely claiming to have provided a resolution.  

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/03/2023

  I have tried to send up to five pictures of the garage door damage and every time have been told that the file is too large.  This is a single picture of the damage, but I have several more.  

  

  Business Response

  Date: 03/13/2023

  We would like to make 1 correction. Four Seasons installed the hot water tank on June 6th, 2022. **************** first informed Four Seasons of the damage on July 2nd, 2022. 27 days after the install of the hot water tank. This was months after we continued to work with **************** towards a mutual solution. This includes us on multiple occasions asking for proof of damage. Instead of proof being provided, *************** has just made claims and provided quotes to replace the entire garage door. To date, there remains no evidence that damage was caused by the tech who installed the hot water tank on June 6th, 2022. Furthermore, Four Seasons sent a tech to address the complaint about the hot water tank itself.The determination was to work with the manufacture as there was no evidence of any physical damage or issues. The customer proceeded to do so. Four ******************** has no further responsibility to that complaint once the customer started working with the manufacture. In addition to there being no proof of damage to the garage door done by Four Seasons, there has been no evidence or information that would suggest there was any damage done to the hot water tank during the install of it. The photos being shared now does not show proof of who caused the damage. It only shows that there is damage to the garage door. That could have been caused by anyone at any time. Again at this time Four Seasons has not changes its level of responsibility since there has been no new information that would prove our technicians involvement in the damaged garage door. The desired outcome by *************** to replace the garage door is not the responsibility of Four Seasons.We do have recordings if necessary. Thank you for your time and consideration in resolving this matter.

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19433078
  
  I am rejecting this response because:

  Four Seasons now recounts an entirely different version of events which is contradictory to their last description.  In their last account, I waited months to inform them of the issues and they fabricate that they worked with the manufacturer and a third party to resolve those issues and secure the repair.  Four Season has been dishonest in this process of evaluation with the Better Business Bureau and with me, where their secondary gain is at stake.  The technician, ****, knows full well that he hit my garage door and he did not take accountability for his accidental mistake.  Possibly he feared the consequences from a company that shirks their responsibilities.  Not only did Four Seasons not address or resolve the garage door damage, they also did not fix the water heater.  They could have worked with the manufacturer as *************************** did.  Four Seasons installed a problematic water heater and took no ownership to solve the issue.  They have washed their hands of any responsibility for the faulty water heater or the garage door.  And they certainly are not the reputable company that they claim to be, "treating every home as if it was their own".  

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/21/2023

  At this time there has been no evidence of any damage to the garage door caused by **************. There has been no evidence of any issues to the hot water tank related to ************** and the installation of it. At this time any other claims to hold Four Seasons responsible should include direct evidence with it. We have provided information about how our hot water tanks are removed from our vehicles that disproves ******************* assumption of how the damage was caused. The damaged door could have been like that for a long time prior or caused by someone else during the days after the hot water tank install was completed. Again, out of good customer service we offered a resolution to ***************** that was turned down. We did this despite not being responsible for the damage, but to help come to a mutual resolution.We ask again that evidence that we caused the damage to the garage door or hot water tank be provided to us and not assumptions or hypothetical situations.

  Customer Answer

  Date: 03/26/2023

   
  Complaint: 19433078
  
  I am rejecting this response because:

  Four Seasons is implying that if I did not witness the damage personally then they did not cause it, which cannot be further from the truth.  The technician parked extremely close to my garage door where the damage occurred.  A member of my household heard a loud crashing noise on the day of installation.  The damage was noticed the following day.  It was not present prior to the installation.  I look at my garage door daily with the entry and exit of my vehicle.  There were no other visitors to the home or vehicles at the residence in the interim.  The hot water heater had issues that were not addressed or fixed by Four Seasons.  That fact can be corroborated with *************************** and ****************************.  Four Seasons' resolution does not cover the cost of repair of my garage door.  

  We have contracted Four Seasons exclusively for the last twenty years at two separate residences.  We have purchased multiple furnaces, air conditioners and water heaters through Four Seasons.  This is not the first time that Four Seasons has damaged my home.  At a prior residence, Four Seasons dropped a cinder block on the kitchen floor while installing a furnace which dented and damaged the floor.  We directly witnessed this accident and the technicians promptly filled out an incident report.  Four Seasons certainly did not make that process easy.  They fought us over replacement of the flooring and tried to have us accept merely patching the damage.  We went round and round with Four Seasons before they would take accountability for their accident and make it right.  It eventually got resolved through the assistance of State Farm.  As it was settled, I continued to contract Four Seasons.  It is unbelievable to me that they have caused yet another incident of damage to my home.  It is a level of unacceptable carelessness.  

  I have been consistent and truthful in my accounting of the events involved.  Four Seasons has described different, contradictory and conflicting accounts as to what has transpired.  If they are not providing a truthful account to the Better Business Bureau, it follows that they would be dishonest in taking responsibility for damage at my residence.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint # ******** This is about our complaint, Four Seasons Heating, ***********.Today is 1/31/2023 we checked our mail box again and their was no payment information in the mail.I believe the company Four Seasons Heating, ***********. Is getting back at ** because we put a complaint in.Yesterday I finally got an answer from Four Seasons Heating, ***********. I called them again, and again, I have been calling them and leaving my name and what I wanted but have get no answer until yesterday 1/30/2023. I have been doing all the calling.I talked to them and told them that we still do not have our paper work and payment information. How much is the payment? Who do I send it to? They have been holding this information up for months.I was told that the company is no longer involved Four Seasons Heating, ***********.They said the payment is about $57. Dollars. And I should call ***** Fargo and that they gave me the phone number to call.We called ***** Fargo and explained our problem. We were told to check the mail box and the information is in the mail. The man said that the payment should be Feb. 4. If we dont get the payment it is a $40.00 late payment. I told the man that we do not have any information or payment book. The man said it is not their problem.We are so confused about what is going on. We wrote a letter to ***** Fargo. Dated January 30, 2023 and we wrote a check for $60.00. We sent it to ***** Fargo, ************************************************ do not know what else to do. It looks like we are going to get stuck with extra bills.Looking back with the situation I should have not called Four Seasons. The reason I called at that time they were advertising on TV. Buy heating and you get the air conditioning free plus and it was interest free.Thanks to Better Business we got the interest free. Looking back to what happened I do not believe we needed a new furnace. The man from Four Seasons was about two feet from the furnace and never really looked into it or opened it. He said you need a new furnace.My wife was sick in bed and I was just getting over the virus. I was pretty sick with Covid-19. They took advantage of a pretty bad situation. Actually if I got a local guy he could fixed the problem. The pilot light was out and I could not fix it. Thank you.Sincerely,*************************

  

  Business Response

  Date: 02/01/2023

  As of 2/1/2023 this matter has been resolved internally. The consumer is satisfied with the resolution Four Seasons has provided. The consumers concerns are now regarding Well Fargo financing. Four Seasons has reached out to ***** Fargo to have a representative contact consumer in regard to how to make the payments and where to send them. No further action needs to be taken as we do feel this matter has been resolved. Thank you

  Customer Answer

  Date: 02/02/2023

  y

  Thank you for your response.  I talked to Four Seasons today and they gave me the phone number and my account number.  They told me that they are out of the picture,

   

  All I can say is what Four Seasons advertising is a fraud.  If it wasn't for Four Seasons I would be paying higher interest.

   

  Today is Feb, 2, 2023 and I received my first response from ***** Fargo.  In the letter it is dated Feb. 4, 2023 and they are saying the payment is due and it should be mailed to ***********, ****.

   

  I never had this information and Four Seasons never shared this information.

   

  We mailed the check to ************************************. on Jan. 30. 1923.  We new going to get stuck with late payments

   

  My suggestion if you are a senior stay away from Four Seasons.
  

  

  Business Response

  Date: 02/08/2023

  In response to consumers rejection, we have made him aware that we reached out to an account representative over at ***** Fargo and had them contact consumer regarding payment method. We have brought the financing terms down to zero percent for the longevity of the loan with the finance company as requested. All options were presented properly and agreed upon at the time of purchase. We suggest the consumer reach out to the finance company and suggest waiving any possibly late fees as a courtesy.  Four Seasons was able to satisfy customers account to the best of our ability. We do feel this matter has been resolved and no further action is required.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18961645
  
  I am rejecting this response because:  Four Seasons was advertising two for one interest free but we only received one product. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/15/2023

  As of 2/15/2023 this matter has been resolved. Our customer service team contacted consumer regarding his response and has made him aware that the advertisement he referred to buy one get one free is for *** heating & cooling not Four Seasons heating and cooling. He is aware Four Seasons  does not have a promotion like that and confirmed he had the wrong company. No further action needs to be taken as we do feel this matter is resolved. Thank you

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons Heating and Air Conditioning refuses to provide an itemized receipt for any services rendered. They promised, on three separate occasions, that one can be provided and that I would receive one. I never received one and today, on the fourth day of trying to obtain one, the manager tells me that they cannot. They call themselves an "all inclusive company", but that is just code for grossly overcharging and not being clear about services. When I asked for costs on anything, they refuses to provide them--only a total cost. This is dishonest and I will absolutely never go back to them.

  

  Business Response

  Date: 02/07/2023

  As of 2/6/2023 this matter has been resolved. The consumer is satisfied with the resolution we have offered. No further action needs to be taken as we do feel this matter is resolved. Thank you

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/23, I contacted Four Seasons heating around 6:00 a.m, via a malfunctioning with my furnace. A technician arrive sometime around 9:00 a.m. for which I was thankful. My mother purchased a system from Four seasons and it was installed October 25, 2020. The following year I made a service call I believe 11/8/21 because the heat intensity was not getting hot when I attempted to turn up the heat. At that time a service person arrived, removed the frame and proceeded to inspect the furnace thoroughly. He gave the all clear and proceeded to review how to operate the thermostat which I was aware of. Fast forward to today ( 1/18/23). After about 3 hours the furnace tech proceeded to state that we needed a NEW gas line. Mind you, the furnace is 2 years 3 months old. Also, I was under the impression that we were still under warranty of 5 years parts as per contract. Imagine my shock when I was told that our warranty dissolved because of lack of " cleaning" service for the previous year. We had a person come out, and although it was a service call and he inspected the furnace thoroughly, this service was not considered " cleaning." As a novice to this type of work, was not aware that I had to call and schedule a"cleaning" specific wording even though the furnace was just inspected. This is an UNFAIR and DECEITFUL practice! So now we are left with a $1,134 bill in order to repair the furnace. In addition, when I called to complain to the office ( spoke with a *****), she hung up on me and made it appear that we were disconnected but, although she had my information, she never attempted to call me back. How rude and unprofessional! I can only imagine how many others have been deceived by this practice and forced to pay for repairs when they assume like myself, that they are still under warranty. Also, complaint is made via the part in question which appears defective to start. The furnace is only 2.3 years old and the gas line needs to be replaced? Please Investigate!

  

  Business Response

  Date: 01/19/2023

  As of 1/19/2023 this matter has been resolved. The consumer is satisfied with the resolution we have offered. No further action needs to be taken as we do feel this matter is resolved. Thank you

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday August 26th, my a/c unit died. I called around for estimates including through ******'s vendor, Four Seasons. A Four Seasons sales representative came to my house on Tuesday, August 30th to assess. He diagnosed the issue as my compressor needed to be replaced and quoted $6,410. He said they could install on Friday, September 2nd. We had family staying with us and we needed it fixed. The temperatures were hot and supposed to get hotter. The Four Seasons crew arrived on Friday and were there ALL DAY. At the very end of the day the crew came and informed me that they turned everything on and it did not work. They were stumped. They called into the office only to discover the unit they installed did not work with the air handler I have. I was (and remain) livid. How does that happen?! The office told the installation team to let me know they don't sell the system I need. They left me and my family with no options on Labor Day weekend when I absolutely it to work. AND TO MAKE MATTERS WORSE, the one a/c unit that did work started to not work right after the installers left on Friday, September 2nd. So no a/c in the house at all that night. I called Four Seasons and a tech came out on Saturday only to let me know that the installers had NOT flipped the circuit breaker for the working a/c unit back on! In the end, I had to spend close to 2x of the original quote with another vendor who could rush install the system I needed the following Tuesday, September 6th. I've called Four Seasons no less than 7 times since. I am always told a manager will call me back in 48 hours. It has NEVER HAPPENED. I've been so busy at work I haven't had time to go through other channels but I wanted to change that here.I spent a few hundred dollars on fans and wasted a tremendous amount of time. Plus I spent 2x over the original quote on an emergency fix which did not happen for another 4 days. I have yet to hear back from Four Seasons on what they are going to do about this.

  

  Business Response

  Date: 01/24/2023

  When our install team prepared to install this customers system,they discovered the existing system was a actually a high velocity system called, Space **** The unit we sold the customer is not compatible and the Space *** systems are out of our scope of work. We reinstalled the customersexisting system and gave the customer a full refund.  The pricing difference the customer mentioned is due to the fact that the Space *** units are significantly higher than a standard air handler which we had sold the customer.

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18825815
  
  I am rejecting this response because:
  

  The complaint itself is that the business (Four Seasons) sent a Sales Representative to my house who physically inspected my air conditioning unit and air handler and after that inspection, this Sales Representative quoted me the unit which (again, this is the complaint), was never going to work thus completely wasting everyone's time when I need it and air conditioning the most. And to make matters worse, only AFTER the installation team had been at my house the entire day (three days later... with no air condition) and had fully installed the system did they realize it was not going to work. They did not realize it prior to installation. And then I had to wait until 4 days for a different company to install a system that would work. I see this as incompetence from both the sales representative to begin with and the installation crew. The incompetence resulted in my family being without air conditioning for a week and me being out a significant amount more money than expected for an expedient fix. 

  Sincerely,
  

  
  *************************

  

  Business Response

  Date: 02/02/2023

  We would just like to update the status of this complaint. As of 2/2/2023, we have further reviewed consumers request and again want to mention that when our install team prepared to install the customers system, they discovered the existing system was a actually a high velocity system called, Space **** The ********* Seasons sold the consumer is not compatible and the Space *** systems are out of our scope of work. Due to this, we reinstalled the customers existing system and gave the customer a full refund. In conclusion, Four Seasons Heating and Air Conditioning and Plumbing does not offer monetary compensation for failures that *** cause the consumer inconvenience or lost revenue. Its unfortunate we were unable to come to a resolution that works for consumer. Thank you
  

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18825815
  
  I am rejecting this response because:

   

  The response from Four Seasons is inaccurate. The installation team actually installed the new unit. They weren't "preparing to install" the new unit. And it took them ALL DAY. Only when they tried to TEST the unit did they realize it did not work. So in conclusion both the sales representative who physically went to my house to measure/inspect and provide an estimate AND the installation team - both groups mind you should have easily seen that what they were selling and what they were installing would never work - failed to do their professional jobs ahead of time during the inspection process NOT TO MENTION forgetting to turn my circuit breaker back on thus leaving us with an additional day without a/c. The incompetence all around is astounding especially for a firm that ****** has partnered with and by association has attached their brand to. Plus there was a real cost to this as I spent over $100 in fans that night but that pails in comparison to the incremental cost of a different system and expedited installation because of the wasted time/effort from Four Seasons.

  
  
  Sincerely,
  
  *************************