Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  6241 Northwind Parkway Hobart, IN 46342

  
• 

  Merts Heating & Air Conditioning

  3102 Louis Sherman Dr Steger, IL 60475

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  992 St Charles St Elgin, IL 60120

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  7115 S Virginia Rd. Ste 106 Crystal Lake, IL 60014

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about Four Seasons Heating, etc. regarding a furnace installation done on 7/26/24.The following items have been found and reported.-The furnace makes a loud, whining noise when it runs. The noise can be heard throughout my home, causing me to have to close all doors and use noise machines so that I am able to sleep. -There was a hole in the flue, which was possibly causing carbon dioxide to escape. They did a cursory repair to this. I believe there may be other leaks, as well.-The floor by the furnace was damaged when they put it in place. I need to be compensated for the repair of the floor.-The flue pipe is up against my humidifier. This could cause damage to the humidifier, as the flue becomes very hot. -The installation of the flue is unprofessionally done, with many bends.-There is tape on the furnace which was messily placed. I have made numerous calls to this company to resolve the issues. They have been rude and dismissive of me. They have threatened me with the terms of a contract, which I never received, even after requesting several times. They keep saying they need to send more technicians to fix the holes in the flue, but do not bring up the other issues. Four technicians have already come out and the issues are not resolved. They are now telling me they will need to send two more technicians one to assess the situation and another to fix it. These high-level technicians cannot accommodate my work schedule, so I have to continue taking time off for this. In all, this has been the worst experience I have had with a company. For the money I paid, I would like a decent, quality furnace to be installed professionally, without damage to my home. They are more interested in having customers compliment their work than doing a good job. At this time, I have no confidence that the company will address my concerns appropriately.

  

  Business Response

  Date: 01/16/2025

  Thank you for bringing this concern to our attention regarding the issues experienced by ***** ****** with their furnace installation by Four Seasons Heating.
  We want to assure you that we have made multiple attempts to contact Ms. ****** to address their concerns and resolve the situation. Our goal has always been to provide quality service and ensure customer satisfaction.
  We understand the importance of addressing the specific issues raised, including the noise, flue installation, floor damage, and any other concerns. We have been coordinating visits by our technicians to assess and rectify these matters, but scheduling has proven challenging due to availability conflicts.
  We remain committed to resolving this case promptly and professionally. If there are additional details or specific requests from Ms. ******* we would appreciate receiving them to ensure all concerns are thoroughly addressed. We ask that Ms. ****** reach's out to us directly at ********************** to further discuss.
  Thank you for your understanding and support as we work to resolve this matter.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: ********
  
  I am rejecting this response because: This is in response to complaint #********, which you have closed. The letter I received was dated 1/17/25, so I am within the 7 days allowed for response. I would like this complaint to be re-opened. Since the response was received, a Four Seasons technician came out and reviewed the situation. I received a call from Four Seasons on 1/22/25 stating that they want to charge me nearly $700 to repair the flue that was part of the original installation and mentioned in my complaint. There should be no charge to fix this. The technician stated that it was not done appropriately and was up against the humidifier, which it should not be. I also submitted an estimate to repair the floor that was damaged during the installation. I have not heard back on this yet. The company has not addressed the other issues I mentioned in the complaint. Thank you for your continued assistance with this complaint.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/05/2025

  Thank you for reaching out and sharing your concerns. We understand the importance of this matter and want to assure you that we have been actively working with you to address the issue. Our team remains committed to finding a resolution that meets your needs, and we will continue working closely with you until we reach a satisfactory outcome.
  If you have any additional questions or concerns, please dont hesitate to reach out. We appreciate your patience and the opportunity to make things right.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** 2024 i had 4 seasons come out for a furnace tune up. I was told my furnace had a cracked heat exchanger. This is a Trane furnace 7 years old with 20-year warranty. I Contacted a Trane dealer and was told nothing is wrong with furnace. I am now contacting because a family friend had exact same experience. My house has 3 carbon monoxide detectors they are digital and show zero monoxide. Let's be honest or better trained. Thank you.

  

  Business Response

  Date: 01/15/2025

  We have received the consumers complaint and have reviewed the consumers account. We have attempted to contact the consumer to discuss our offer and have left a message along with an email. We will continue to follow up and update the BBB accordingly with any additional information. Thank you

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FOUR SEASONS PLUMBING is not a reputable company. On 11/22/24 I had them come out to camera my sewer drain. They showed up without the camera, looked in the pipe and then said they needed to come back with a camera. They charged me $635.00 for that. On 11/25/24 they came back with the camera and said that outside excavation was needed for the pipe outside and quoted me more than $11800.00!! And said they needed to get started right away, like it was an emergency. It was not an emergency. There were no symptoms of a sewer drain issue. I was simply doing a look as preventative and if there were tree roots to rod them out. I had a second opinion from a reputable plumbing and sewer company. There was no break in the pipe outside, they used a camera and rodded the tree roots out. They said if I had needed excavation it would be about $6000.00 not the almost $12000.00 quoted by Four Seasons. They also gave me a flash drive from the camera. So now I am trying to get my $635.00 back to which is a full time job. They told me they would charge me $250.00 for the look inside the pipe and would credit me $385.00. I have yet to receive that credit despite multiple calls to them. Today, I called and asked to speak with **** ****** the owner and was told by "****" in customer service that he does not take calls from customers. Four ******************** must be a failing business if they need to rip off customers to stay afloat.

  

  Business Response

  Date: 12/31/2024

  As of December 31, 2024, we have received the consumers complaint and reviewed Ms. ******** account. We are currently evaluating all available options and will continue working with Ms. ****** to resolve this matter. We will update our response to this complaint once all concerns have been addressed and a satisfactory resolution has been reached for all parties involved. Thank you for your patience and understanding.
  

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22705206
  
  I am rejecting this response because:
  Please keep this claim open as there has not been a satisfactory resolution.
  
  This business reached out to me by phone on 12/31/24 and advised me they would refund $385.00 dollars to me after I signed a document (via docusign) they sent to my email.  The document said if I accept the refund of $385.00 I would need to remove all the poor reviews I have on social media within 24 hrs of my signature.
  
  Of Course, I rejected this offer as they are now trying to bride me and basically holding my money hostage.
  
  Dispictable!
  
  Signed,
  
  **** ******
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/16/2025

  As of January 16, 2025, this matter has been fully resolved. No further action is required.

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  This business finally provided a credit but only after I refused to allow them to "strong arm" me to take down my opinions of them on social media.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $40K from Four Seasons and 1 yr after installing it needed repairs. It was leaking water into the boiler and the entire inside totally rusted. Instead of the replacement they redid the boiler then 2 weeks later they had to come back andd replace more parts. Every year since 2021 four seasons had to repair this lemon law boiler. This November when they came to clean the boiler it was running then 2 days later it cut off. Four seasons came out and found the igniter was faulty so it was replaced. Then called back for it acting up again and upon opening the basement we were hit by hazardous stem from the boiler. The boiler was shut down and a part was ordered. Four seasons demanded $330 to prefer the part and $330 when the part came to be put on. A steam vent. When the part came it literally cost $25 and the other &635 was labor. The technician literally unscrewed the old vent put blue plumbing tape on the new part then screwed it in. I was livid!!! When i complained I was told yes the part was cheap but your paying for the labor and the warranty. The warranty on the box said it covered the part for a year!!!! Then I was contacted about fixing a leaky radiator and how I needed to get that scheduled to be fixed for $813!! I screamed so much at the they hung up. I need to be made whole after being subjected to constant faulty products repeated repairs complaints from tenants every winter buying heaters for apartments when the heat went out and just plain fairness from a business who advertised how accomplished and competent a company they are.

  

  Business Response

  Date: 12/26/2024

  
  As of 12/24/2024, we have received the consumers complaint and have reviewed Ms. ********** account. We are currently reviewing all options and we will continue to work with Ms. ******** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you! 

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22680299
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  because of the photo evidence attached to this response.

  

  Business Response

  Date: 01/06/2025

  As of January 6, 2024, we have received the consumers complaint and reviewed Ms. ********** account. We are currently exploring all available options and will continue working with Ms. ******** to resolve this matter. Once all concerns have been addressed and a satisfactory resolution has been reached for all parties involved, we will update our response to this complaint accordingly. Thank you for your patience and understanding.

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22680299
  
  I am rejecting this response because:
  They are asking that one of their technicians come and assess the boiler and provide analysis of the facts stating that they sold me a lemon of a product. I repeatedly told four seasons no I wanted a independent investigation of the boiler with a company not associated with four seasons for a fair and impartial audit of the boiler and its problems.
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company replaced my furnace because they diagnosed it to be unrepairable. I've been asked by my insurance for some simple followup information and this business is refusing to cooperate or help in any capacity They claim they dont work with third parties, but im not asking them to talk to the insurance, I just need them to fill out a basic form. Without this simple info ************ claim is not gonna get approved and will mean I will be out about $3000. I've been patiently and politely Checking in with them periodically for almost 3 weeks now, and they still are giving me the run around. The account manager is not answering my calls or emails and their voicemail is full.Ive attached the form that my insurance has requested to show that its not an unreasonable ask

  

  Business Response

  Date: 12/24/2024

  We are writing to inform you that the issue raised in the complaint has been resolved. We have emailed over the invoice requested on 12/19/2024 and received a response from Mr. ****** confirming it was received. We consider this matter closed and appreciate the opportunity to resolve it.

  Customer Answer

  Date: 12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service: December 2024 Nature of Service: Electrical panel upgrade to 200-amp ********** December 2024, I hired Four Seasons Heating and Cooling to replace and upgrade my homes electrical panel. Recently, I discovered visible soot and burn marks inside the panel. Concerned about the potential fire hazard, I had a licensed third-party electrician inspect the panel. Their findings indicated that the damage was likely due to loose connections or improper installation, both of which fall under Four Seasons responsibility.When I contacted Four Seasons to resolve this issue under the warranty provided at the time of installation, they refused to address the problem, citing my engagement of a third-party inspection. This refusal is baseless, as the warranty should cover workmanship defects regardless of an external inspection.This situation is extremely serious, as the burn marks and soot in the panel indicate a potential fire hazard, putting my family and property at significant risk. Moreover, Four Seasons' refusal to honor their warranty leaves me with costly repairs that should not be my responsibility I have attempted to resolve this matter directly with Four Seasons, but they have refused to take accountability or inspect the panel for workmanship defects.I respectfully request the BBB to intervene and assist in holding Four Seasons accountable. Specifically, I am asking that Four Seasons:1. Inspect the electrical panel to determine the cause of the soot and burn marks.2. Repair or replace any faulty components or workmanship issues at no cost to me, as per the warranty agreement.3. Provide a written statement confirming the panels safety after repairs are completed.Four Seasons Heating and Cooling's refusal to honor their warranty and address a serious safety concern is unacceptable. I am filing this complaint to seek immediate resolution and to prevent others from facing similar issues.

  

  Business Response

  Date: 12/20/2024

  As of December 20, 2024, we have received the consumers complaint and reviewed Mr. *********** account. We are currently exploring all options and will continue to work closely with Mr. ********* to resolve this matter. Once we have addressed all of the consumers concerns and reached a satisfactory resolution for all parties involved, we will update our response accordingly. Thank you for your patience.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty install of pvc pipes of exhaust caused a leak and worry of carbon monoxide. Four seasons assumed no fault and were not amenable to pay for what was needed to fix their egregious error. When I tried to call when service men were out their lines were down for an hour. The lack of glue on pvc piping was negligence and dangerous and not OK.

  

  Business Response

  Date: 12/17/2024

  We have received the consumers complaint and have reviewed the consumers account. We have attempted to contact the consumer to discuss her concerns and have left multiple messages along with an email. Customer responded to our text message on 12/3/2024 requesting to send the bill which we have. We will continue to follow up and update the BBB accordingly with any additional information. Thank you!

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9.23.2023 Four Seasons installed HVAC system. Full payment financed $8704.00. There were 4 service calls regarding the furnace NOT turning on between 12.2.2023- 01.31.2024. In addition to 9 service calls for same reason 11.16.2024- 11.29.2024. Twelve different Service Technicians have diagnosed several different reasons and replace different components or at times the same component. This issue has cause a discomfort due to the cold and inconvenience of missing work to assist my elderly mother ****** ***** while the furnace has been out for hours at a time and even over night. **************** has been contacted and inform that we are requesting a claim. I spoke to *****/customer service manager ******************* on 11.28.2024 and informed her that we no longer have faith in this furnace working consistently and she asked what did we want them to do. I informed her that I wanted a furnace replacement or refund. She replied I am not going to argue with you, its been a year. I did not communicate to her in a argumentative tone but a firm statement of what I wanted when she asked. It appears the furnace is defective and I want Four Seasons to acknowledge this fact and honor the contract because I am not satisfied with this defective furnace and the consistent inconvenience.

  

  Business Response

  Date: 12/11/2024

  We wanted to provide a detailed update regarding the recent service visit and our latest conversation regarding the ongoing concerns with your furnace.
  Technician's Report:
  Our technician conducted a thorough diagnostic during the most recent service call. Here are the key findings and actions:
  The system was tested extensively, during which the gas valve failed, receiving 27 volts and failing to turn on, resulting in a lockout condition.
  The gas valve was replaced, and additional safety checks were performed, including tests for gas leaks (none detected) and carbon monoxide ***** which was also not present.
  A video recording of the testing process and findings was shared with you for transparency and to demonstrate the diagnosis.
  Current Status:
  The furnace is now functioning according to manufacturer specifications following the repair. Based on this, the manufacturer has determined that the system does not qualify for a replacement at this time.
  Our Recent Conversation:
  We appreciate your patience and understanding during our discussion, though we completely recognize your frustration given the history of service visitsover 10 since the beginning of 2024. You also mentioned your satisfaction with the previous unit purchased from us, which highlights the disparity in your current experience.
  As we concluded:
  We provided you with direct contact information to ensure you have a dedicated point of support for any future issues this season.
  While the system is working as designed for now, we encourage you to reach out immediately if additional problems arise, so we can address them promptly.
  As of now, we are closing the claim, but it will be reopened if further issues occur.
  
  Your satisfaction remains a priority, and we are committed to supporting you through any future concerns. Should any further issues arise or if you have additional feedback, please dont hesitate to contact us directly at *********************.
  Thank you for your continued patience as we work to ensure your furnace operates reliably. We value your trust in Four Seasons and remain dedicated to resolving this matter to the best of our ability.
  
  

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22620665
  
  I am rejecting this response because: There were 4 service calls from 12.2.2023-01.23.2024 in addition to 9 service calls 11.16.2024-11.29.2024 due the furnace installed by Four Seasons FAILED to turn on. (The amount of service calls alone is very significant) I am not satisfied with Four Seasons response since my mother and I have been inconvenienced due to the failure of the furnace installed by Four Seasons. Four Seasons guaranteed satisfaction within their contract, but want us to settle for the furnace currently working; We have already experienced several failures with this furnace.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 12/20/2024

  We acknowledge your update and appreciate the detailed information provided. Based on the technician's findings, the diagnostic process, and the successful repair completed to restore the furnace to manufacturer specifications, we have determined that no further action is necessary at this time.
  As the system is now functioning properly and does not qualify for replacement per the manufacturers criteria, our response remains the same, and we will not be taking any further steps regarding this matter.
  Thank you for your understanding.

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22620665
  
  I am rejecting this response because: Four Seasons Heating Air Conditioning Company has failed to guarantee 100% satisfaction per their agreement. Please review the specific attached document which notes the ***************** Program/Four Season Peace of Mind declaration. I am not satisfied nor do I have Peace of Mind; giving the first three months of purchase, several service calls were initiated in DEC 2023 and Jan 2024 regarding furnace failure to turn on.  Following 2024 winter season, a series of service calls in Nov 2024. As a customer, I do not feel satisfied that this furnace will not fail again. It does not feel good or comforting to be sitting in a COLD house awaiting  a service technician to service a NEW FURNANCE. 

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted four seasons, as a request for my home boiler to be repaired. I received a quote, and scheduled the repair date. When the quote was made, the technician made no attempt to check under the house for issues. After the installation when turned on the technicians missed water leaking under my house. This pipe leaking comes directly from the boiler. This is a place they were actively hammering and torquing down upon. Myself and my family; which includes, a 1 year old have now been without heat due to the company failing to send someone to repair. The technician that came out after the installation reported, this was my fault. However, I have never touched the plumbing under this home; and yet, Four seasons has postponed my calls (e.g. sending me to voicemail, and prolonged hold calls). After a phone call today; somehow, for a company that posts emergency calls has no one to come out to repair. They have been made aware I am without heat due to their employees failing to complete a full repair. The company is standing with the notion this is chargeable after I have already paid out $9804 to them for a replacement. This needs to be addressed as they have knowledge of leaving a family without heat, after having paid for repairs.

  

  Business Response

  Date: 12/11/2024

  As of 12/11/2024, we have received the consumers complaint and have reviewed Mr. ***** account. We are currently reviewing all options and we will continue to work with Mr. **** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you! 

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a furnace installed by 4 Seasons ******************************************* in October of 2023. It was installed incorrectly and failed the inspection by the City of ****** IL inspector as there was water damage coming down the venting/flume to the furnace. They never reached out to fix it. When we went to turn our furnace on in October of 2024 it wasn't working. We called and had a technician come out to find out our inducer motor had burnt up due to the water damage. We complained and explained about the failed inspection and the faulty installation. After a dozen phone calls and advocating for ourselves and 6 different visits with various technicians all issues have now been fixed however they refuse to work with us on some sort of compensation due to the horrible service we have received. It took 3 visits to get the venting replaced, our drywall was damaged, our property was damaged, an outlet that also failed inspection wasn't replaced. They sent another technician who had no experience or knowledge working with outlets. He left the outlet hanging off, uncovered, not even screwed in. The next technician said the switch the previous person installed was broken, so he replaced it again. Another technician was sent to try to "clean" the inside of our 1 year old furnace that had water damage and rust. He cleaned it and replaced several parts, leaving us now with basically a refurbished furnace after 1 year that cost us $9k! They have gone round and round with us now in regards to a refund or compensation due to the service we recieved and the faulty installation they have provided.

  

  Business Response

  Date: 12/05/2024

  We are writing to inform you that we have successfully resolved the complaint filed by Ms. ******** We have issued a refund of $300 on November 29, 2024. We have also offered to cover the next 5 years of maintenance for the furnace. Given that this matter has been settled to Ms. ******* satisfaction, we kindly request that this complaint be removed from our records.