Business Profile

Insurance Companies

Allstate Insurance

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,670 total complaints in the last 3 years.
1,454 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Allstate regarding a renters insurance policy (Policy Number: *********) that I believed was canceled last year, but has continued to charge me.Background In July of last year (2024), I moved from my previous address at ****************************** and obtained a new renters insurance policy with Allstate (Policy Number: *********) for my new address. At that time, I notified an Allstate agent about my move and understood that my previous policy for ****************************** would be canceled.The Issue Recently, I received a notification from Allstate indicating an upcoming automatic payment of $191.00 for the policy ending in *****, scheduled for June 28, 2025. Upon checking my Allstate mobile app, I discovered that this policy is not visible in my account. For the past year, since I moved and obtained my new policy (*********), policy ********* had disappeared from my account, leading me to believe it had been successfully canceled.On June 22, 2025, I contacted Allstate customer service via chat to inquire about this discrepancy. The representative confirmed that policy ********* is active in their system, despite it not appearing in my online account.The ********************** representative stated that they could only backdate a cancellation by 30 days and could not honor my request to backdate the cancellation to July 2024 when I moved. I requested to speak with a supervisor for an exception, as this error was not on my part, but was informed they could not backdate beyond 30 days.Resolution Sought I am seeking a backdate refund for all payments made on policy ********* from July 2024 to the present. I believe this policy should have been canceled when I moved and established a new policy with Allstate, and the fact that it disappeared from my account after I had a new address and new policy (*********) further contributed to my misunderstanding, leading me to believe it had been successfully cancelled.
Business Response
Date: 06/24/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Customer Answer
Date: 06/24/2025

Complaint: 23503685

I am rejecting this response because: I have tried Allstate website chat. The chat agent told me they can only backdate 30 days and won’t escalate for me.
please read my previous complaint letter in detail and respond to my concerns.

Sincerely,

Tianying Zhu
Business Response
Date: 06/25/2025
Allstate will not respond on third party sites to ensure
the confidentially of consumer information. We are committed to resolving
concerns brought to our attention through internal company channels.
Consumers may reach us by chat, email or phone using the contact information
previously provided.
Customer Answer
Date: 06/25/2025

Complaint: 23503685

I am rejecting this response because:
As I have mentioned in the previous message, chat representative will not escalate this for me. Please reach out to my email from the policy information you have on your end, if you have privacy concerns on this platform.

Sincerely,

Tianying Zhu
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had water from the toilet overflowing from the toilet and damaged our properties on the 6/17/25 and I reported the incident to my insurance which is Allstate insurance because I have renters insurance with them. ****** ******* was assigned to me as my adjuster. After asking silly questions like the number of children I have and their ages lied and told me that my claims had been denied because I threw away the damaged stuff. I told her that I only threw away the rugs because it was smelling bad and that all other stuffs are intact. She said that an agent would come to inspect the damaged properties but to my surprise, she changed the story and lied against me. i challenge her to bring the audio telephone conversation between me and her which I told her that I disposed all the damaged goods. Allstate should send her for retraining her concerning insurance matters because she is an embarrassment to the insurance industry. She even sent me a link to upload the damaged pictures of my goods and sent to her which I did but later acting like a fool in respect to my claims. I have reported her to the company and waiting to hear from them.
Business Response
Date: 06/24/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/07/2025 Allstate informed me that my homeowner's insurance policy would be cancelled on 6/24 due to the following reasons: 1) Branches of a tree touching the roof and 2) An appliance sitting on my back patio.I resolved the issues and submitted photos per their instructions on 6/3/2025. I received no confirmation or information regarding next steps or timeline. I reached out to Allstate on 6/10 to ask for an update, in which they told me my photos were not received. I confirmed the email and re-sent the photos. I reached out again on 6/16 to ask for an update. I was told there wasn't an update, but I should expect one within 7-10 business days. I informed the *** that we were at the 10th business day since I submitted the photos. They told me that I should have a decision on 6/20 at the latest. I have reached out on 6/20 and am being told there would be a decision made on 7/1/2025. I was never informed this or had any communication from Allstate of their timeline and this is past my cancellation date. I feel this is severely unfair and deceptive as it gives me no time to resolve the issue before my cancellation date and they will not decision my request until AFTER they cancel my policy.
Business Response
Date: 06/23/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Customer Answer
Date: 06/23/2025

Complaint: 23498595

I am rejecting this response because:
I have reached out to AllState by calling and chat numerous times without resolution and have been met with inconsistent answers and lack of accurate timelines.

Sincerely,

Taylor Brown
Business Response
Date: 06/24/2025
Allstate will not respond on third party sites to ensure
the confidentially of consumer information. We are committed to resolving
concerns brought to our attention through internal company
channels. Consumers may reach us by chat, email or phone using the contact
information previously provided.
Customer Answer
Date: 06/24/2025

Complaint: 23498595

I am rejecting this response because:
I have reached out to AllState via chat and phone numerous times and have been told incorrect information each time. I cannot find a resolution with that channel because AllState is not transparent with their processes, timelines, and their training is inconsistent so the answers are all varied.

Sincerely,

Taylor Brown
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My late father passed away on January 25th. I am the executor of his estate and properly execute it. He had insurance paid for his vehicles that are now in my name. One was sold after transfer. He had an overpayment of roughly ****** to Allstate Insurance on his account that ***** *********************** Agent I meet with) said would be reimbursed. To his account. I then told her his bank account had already been closed and now theyre just running me around it seems like. Theyre not communicating or giving me proper updates on whats going on with this money that I need to pay for my Dad's funeral costs.
Business Response
Date: 06/23/2025
Thank you for forwarding this concern to our
office. Allstate has established a process for consumers to report issues
or complaints by visiting Allstate.com where you can chat or email with
us. You may also call 1-800-Allstate for additional assistance. We
are happy to address the concerns upon receipt of request directly from the
consumer.
Initial Complaint
Date:06/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Allstate Insurance regarding Claim #**********, related to a motor vehicle accident in February 2019.*** made repeated efforts over the years to resolve this matter through their claims department and adjuster ******** Aaron ***** Despite submitting affidavits, medical records, and proposals for settlement, ********************** has consistently delayed response, failed to honor verbal timelines, and made unfair low settlement offers that do not reflect the injury, loss of income, or ongoing harm Ive suffered.I am the sole caretaker of two children, one of whom is disabled, and Ive experienced financial, medical, and emotional strain due to Allstates mishandling. *** also submitted multiple documents and contacted them via email and certified mail.Their failure to resolve this matter in good faith reflects a serious breakdown in business responsibility. I am requesting a fair and immediate settlement of $100,000.00, which reflects the damages sustained. I am prepared to escalate this to federal litigation, but I submit this complaint in hopes that Allstate will honor its responsibility and resolve this matter equitably.
Business Response
Date: 06/23/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had Motorcycle (policy *********) & Renters (policy *********) Insurance through Allstate. Both of these accounts were paid off, in full, a year ahead of time. At the end of the policy terms I emailed Allstate telling them that I'm not renewing my policies & I expected that to happen. That didn't happen. They charged me an extra $46.40 ($14.31 motorcycle & $32.09 renter). I didn't even know this was happening. They stated that because I didn't specifically call them to end my policies that I do owe the above monies to them. At no time was this ever discussed. I paid them in full & owed them ZERO. Now they decide that I owe them an extra $50 bucks? Because I emailed them & didn't call them? No. This is not ok. This is fraud. They sent the to a collection agency.
Business Response
Date: 06/23/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Customer Answer
Date: 06/26/2025

Complaint: 23495459

I am rejecting this response because:
I already contacted Allstate regarding this matter. They gave me the run around with no solution but to pay them. I paid them, in full, a full year in advance, & owed them nothing. That they now say that I owe them money a year later is a lie & is fraudulent!

Sincerely,

Joseph Bryden
Business Response
Date: 06/27/2025
Allstate will not respond on third party sites to ensure
the confidentially of consumer information. We are committed to resolving
concerns brought to our attention through internal company
channels. Consumers may reach us by chat, email or phone using the contact
information previously provided.
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been insured by Allstate with by Agent ***** ******* for 13 years. I have always paid on time and upfront. I recently had a car accident, my first one ever, and Allstate wants to deny my claim. I was looking over my policy (that my agent sent me) for the reason why they were denying my claim, they couldn't point it out in the policy they sent me. Instead they sent me a different policy, that didn't have my signature on it, that suddenly had the exception they were talking about. I know that insurance is shady already, but this felt like a new low and seems like they are doing a bait and switch on my policy. My agent also said he would take care of it by calling the insurance adjuster and then never did. They are taking advantage of people when they are vulnerable and adding things to the policies after the fact.
Business Response
Date: 06/23/2025
Thank you for forwarding this concern to our
office. Allstate has established a process for consumers to report issues
or complaints by visiting Allstate.com where you can chat or email with
us. You may also call 1-800-Allstate for additional assistance. We
are happy to address the concerns upon receipt of request directly from the
consumer.
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding claim #************. In March, a severe storm damaged my roof. My contractor did a full assessment and said that the roof would need to be replaced and that it was un-repairable. I had three other contractors tell me the same. The desk adjuster called and went over my claim. ********** ******** sent me my estimate for $1753.13 or $762.40 after my deductible for the 28 shingles that were blown off and a rain cap with hail damage. My contractor called and sent pictures and videos to **********, who said that my policy "only covers creased or missing shingles." My contractor tried to explain the majority of my roof had shingles that were no longer sealed and therefore could not be repaired up to. My agent called and talked to the desk adjuster and agreed with me that the estimate was unfair. The roof was brand new when I bought the house and is only 9 years old and it is unrepairable. I emailed ********** requesting a phone call. He called me back on June 6th and parroted what he told my contractor. I asked him what I needed to provide to show that the roof was unrepairable. He said a video of the contractor attempting to repair the roof. Several contractors informed me that this is not industry standard and that no repairs would be warrantied with damaged shingles. I asked for a call back from his manager. ********** said he would put a call on his managers schedule and that I would receive a phone call. It is now June 20th and I have not received a phone call from his manager. The lowest estimate to replace my roof (not including the rain caps or other damage) was $6800.
Business Response
Date: 06/23/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Customer Answer
Date: 06/23/2025

Complaint: 23496028

I am rejecting this response because:

Sincerely,

Emily Harrison
Customer Answer
Date: 06/25/2025
Allstate basically said that they would not cover my roof and then cut off communication. I have asked for calls back and have not received a call back. Meanwhile, my roof sat with just a tarp as I continued to try and get payment for my roof. Allstate did not respond to my communication request.
Business Response
Date: 06/25/2025
Thank you for forwarding this concern to our
office. Allstate has established a process for consumers to report issues
or complaints by visiting Allstate.com where you can chat or email with
us. You may also call 1-800-Allstate for additional assistance. We
are happy to address the concerns upon receipt of request directly from the
consumer.
Initial Complaint
Date:06/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since this past winter I have tried to transfer my Allstate Ins to a closer agent. I called their customer service several times but to no avail. The agent said there is nothing he can do. I need help . It seems Allstate doesn't care about it.
Business Response
Date: 06/23/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.
Customer Answer
Date: 06/23/2025

Complaint: 23489815

I am rejecting this response because:
I already tried this number several times and did not receive a satisfactory response. No explanation was given as to why I cannot transfer my account to a new agent. Nothing has changed.

Sincerely,

Pat Desmond
Business Response
Date: 06/25/2025
Allstate will not respond on third party sites to ensure
the confidentially of consumer information. We are committed to resolving
concerns brought to our attention through internal company channels.
Consumers may reach us by chat, email or phone using the contact information
previously provided.
Customer Answer
Date: 06/26/2025

Complaint: 23489815

I am rejecting this response because: I've already tried to resolve the issue through their 800 number with no results. They will not transfer my account to a new agent and will not tell me why it cannot be done. They are not helpful at all. The customer service rep has no information to provide.
Sincerely,

Pat Desmond
Initial Complaint
Date:06/18/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* Or ***************************************** ************ ******************** Date: June 18 2025 To:Better Business Bureau **************** ****************************** Subject: Complaint Against Allstate Insurance Mishandling of Homeowners Insurance Claim Dear Better Business Bureau,I am filing a complaint against Allstate Insurance (Policy #*** 789 133) due to their mishandling of a legitimate homeowners insurance claim following a sewage backup that occurred on June 6, 2025, at my home located at *******************************************I promptly filed a claim and Allstate sent a water mitigation company to remove damaged materials from the affected areas. During that process, mold was discovered on a previously hidden wall. While I understand my policy does not cover unrelated mold, Allstate also denied coverage for restoring the walls and materials that were removed as part of the approved mitigation efforts stemming directly from the backup a covered event.What I find particularly unacceptable is that Allstate never conducted a virtual or in-person inspection of the property before issuing their denial. This decision was made without a full understanding of the damages and, in my view, reflects a lack of due diligence and an unfair claims practice.I have attempted to resolve this matter directly with Allstate but have received no reasonable explanation or correction. I am requesting the H36313739323***3***Hs assistance in resolving this issue and holding the company accountable for its obligations to policyholders.Thank you for your time and support.
Business Response
Date: 06/19/2025
Thank you for
forwarding this concern to our office. Allstate has established a process
for consumers to report issues or complaints by visiting Allstate.com where you
can chat or email with us. You may also call 1-800-Allstate for additional
assistance. We are happy to address the concerns upon receipt of request
directly from the consumer.

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Allstate Insurance is NOT a BBB Accredited Business.