Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance

  178 Thomas Johnson Dr # 105 Frederick, MD 21702-4492

• 

  Allstate Insurance

  2500 N. Rolling Rd Ste 202 Windsor Mill, MD 21244

• 

  Allstate Insurance

  3213 Solomons Island Rd STE C Edgewater, MD 21037-2792

• 

  Allstate

  495 Old Mill Road Millersville, MD 21108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Motorcycle (policy *********) & Renters (policy *********) Insurance through Allstate. Both of these accounts were paid off, in full, a year ahead of time. At the end of the policy terms I emailed Allstate telling them that I'm not renewing my policies & I expected that to happen. That didn't happen. They charged me an extra $46.40 ($14.31 motorcycle & $32.09 renter). I didn't even know this was happening. They stated that because I didn't specifically call them to end my policies that I do owe the above monies to them. At no time was this ever discussed. I paid them in full & owed them ZERO. Now they decide that I owe them an extra $50 bucks? Because I emailed them & didn't call them? No. This is not ok. This is fraud. They sent the to a collection agency. 

  Business Response

  Date: 06/23/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23495459
  
  
  
  I am rejecting this response because:
  

  I already contacted Allstate regarding this matter. They gave me the run around with no solution but to pay them. I paid them, in full, a full year in advance, & owed them nothing. That they now say that I owe them money a year later is a lie & is fraudulent!

  
  Sincerely,
  
  
  
  Joseph Bryden

  Business Response

  Date: 06/27/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information. We are committed to resolving
  concerns brought to our attention through internal company
  channels. Consumers may reach us by chat, email or phone using the contact
  information previously provided.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been insured by Allstate with by Agent ***** ******* for 13 years. I have always paid on time and upfront. I recently had a car accident, my first one ever, and Allstate wants to deny my claim. I was looking over my policy (that my agent sent me) for the reason why they were denying my claim, they couldn't point it out in the policy they sent me. Instead they sent me a different policy, that didn't have my signature on it, that suddenly had the exception they were talking about. I know that insurance is shady already, but this felt like a new low and seems like they are doing a bait and switch on my policy. My agent also said he would take care of it by calling the insurance adjuster and then never did. They are taking advantage of people when they are vulnerable and adding things to the policies after the fact.

  Business Response

  Date: 06/23/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding claim #************. In March, a severe storm damaged my roof. My contractor did a full assessment and said that the roof would need to be replaced and that it was un-repairable. I had three other contractors tell me the same. The desk adjuster called and went over my claim. ********** ******** sent me my estimate for $1753.13 or $762.40 after my deductible for the 28 shingles that were blown off and a rain cap with hail damage. My contractor called and sent pictures and videos to **********, who said that my policy "only covers creased or missing shingles." My contractor tried to explain the majority of my roof had shingles that were no longer sealed and therefore could not be repaired up to. My agent called and talked to the desk adjuster and agreed with me that the estimate was unfair. The roof was brand new when I bought the house and is only 9 years old and it is unrepairable. I emailed ********** requesting a phone call. He called me back on June 6th and parroted what he told my contractor. I asked him what I needed to provide to show that the roof was unrepairable. He said a video of the contractor attempting to repair the roof. Several contractors informed me that this is not industry standard and that no repairs would be warrantied with damaged shingles. I asked for a call back from his manager. ********** said he would put a call on his managers schedule and that I would receive a phone call. It is now June 20th and I have not received a phone call from his manager. The lowest estimate to replace my roof (not including the rain caps or other damage) was $6800. 

  Business Response

  Date: 06/23/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23496028
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Emily Harrison

  Customer Answer

  Date: 06/25/2025

  Allstate basically said that they would not cover my roof and then cut off communication. I have asked for calls back and have not received a call back. Meanwhile, my roof sat with just a tarp as I continued to try and get payment for my roof. Allstate did not respond to my communication request. 

  Business Response

  Date: 06/25/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since this past winter I have tried to transfer my Allstate Ins to a closer agent. I called their customer service several times but to no avail. The agent said there is nothing he can do. I need help . It seems Allstate doesn't care about it. 

  Business Response

  Date: 06/23/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23489815
  
  
  
  I am rejecting this response because:

  I already tried this number several times and did not receive a satisfactory response. No explanation was given as to why I cannot transfer my account to a new agent. Nothing has changed.
  
  
  
  Sincerely,
  
  
  
  Pat Desmond

  Business Response

  Date: 06/25/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information.  We are committed to resolving
  concerns brought to our attention through internal company channels. 
  Consumers may reach us by chat, email or phone using the contact information
  previously provided.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23489815
  
  
  
  I am rejecting this response because: I've already tried to resolve the issue through their 800 number with no results. They will not transfer my account to a new agent and will not tell me why it cannot be done. They are not helpful at all. The customer service rep has no information to provide.

  Sincerely,
  
  
  
  Pat Desmond

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Or ***************************************** ************ ******************** Date: June 18 2025 To:Better Business Bureau **************** ****************************** Subject: Complaint Against Allstate Insurance Mishandling of Homeowners Insurance Claim Dear Better Business Bureau,I am filing a complaint against Allstate Insurance (Policy #*** 789 133) due to their mishandling of a legitimate homeowners insurance claim following a sewage backup that occurred on June 6, 2025, at my home located at *******************************************I promptly filed a claim and Allstate sent a water mitigation company to remove damaged materials from the affected areas. During that process, mold was discovered on a previously hidden wall. While I understand my policy does not cover unrelated mold, Allstate also denied coverage for restoring the walls and materials that were removed as part of the approved mitigation efforts stemming directly from the backup a covered event.What I find particularly unacceptable is that Allstate never conducted a virtual or in-person inspection of the property before issuing their denial. This decision was made without a full understanding of the damages and, in my view, reflects a lack of due diligence and an unfair claims practice.I have attempted to resolve this matter directly with Allstate but have received no reasonable explanation or correction. I am requesting the H36313739323***3***Hs assistance in resolving this issue and holding the company accountable for its obligations to policyholders.Thank you for your time and support.

  Business Response

  Date: 06/19/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an adjuster come to my home to ***** damages after a recent storm. The assessment did not reflect the actual damage that took place. I have since attempted to contact my agent to discuss this matter and they have been unresponsive.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My jeep was hit March *******. When I filed my claim with Allstate the adjuster never directed me to a collision shop. The adjuster said that the network was down. Allstate left me to find my own collision shop. My jeep is not fixed correctly. The dashboard shows malfunction left side service soon. The shop said that the issue is not their fault and refuse to fix my jeep. Allstate saying that its not there problem because I didnt go to one of there shops. I told several adjusters I wasnt directed to none and even on the Allstate app you couldnt connect to shops in there network. My jeep was first in the shop for 3 weeks. When I picked it up the bumper was popping out the shop said Allstate refuse to pay for the bottom part of the bumper. I had problems with Allstate and Ouick ink collision shop since my car was involved in the accident. Can you please let me know if you can help me. All I ask is for Allstate to claim my insurance money back for the job the shop dont wish to fix , the rest of the car that he messed up I will just be taking a lost. My car is not safe because the front driver airbag and horn is part of the problem. Please help thank you.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

  Customer Answer

  Date: 06/22/2025

   
  
  Complaint: 23484373
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Lisa Sharpe

  Customer Answer

  Date: 06/23/2025

  I have spoke with several adjusters at Allstate. The last adjuster Brian Dozier text me and said that basically Allstate is no longer responsible for the repairs that was made to my car by Custom Quick Cars Ink 4435 Aramingo Ave. I was never offered collision shops in Allstate network. The adjuster that took my claim said that the network have been down for a while.  I had to find my own repair shop and I was lost doing that. I can say that  Allstate have gave this shop 6,717.31 which is a lot of money and more than enough for my 2016 gle 350. That was more than enough and my car should be fixed correctly. I went back to the shop and the owner refused to fix my car the owner gave me a print out that I submitted and he told me that it was not his problem. Every time I speak to someone from Allstate they tell me they can no longer help because I picked a shop out of the network. I keep telling them I was never offered a shop in the network. I didn’t even know that I could have took it to Benz I’m stressed out . My car is a 2016 but I keep up with it I still get my schedule A and B from Benz in cherry hill and other repairs as needed. They know my car well and I just want it fixed right. I thought Allstate would help since they are the ones who issued the payment to the shop regardless if the shop was in there network. I’m trying to really figure this out because I never been through nothing like this. Please help me understand. 

  Business Response

  Date: 06/24/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23484373
  
  
  
  I am rejecting this response because: I reached out to Allstate and I have not got a response. I am overwhelmed with this situation. I just can’t believe that this matter cannot be resolved. Please help me understand why this matter has to be so difficult.
  
  
  
  Sincerely,
  
  
  
  Lisa Sharpe

  Business Response

  Date: 06/25/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information.  We are committed to resolving
  concerns brought to our attention through internal company channels. 
  Consumers may reach us by chat, email or phone using the contact information
  previously provided.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23484373
  
  
  
  I am rejecting this response because: Allstate will not help with my issue.
  
  
  
  Sincerely,
  
  
  
  Lisa Sharpe

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 4 years, my employer offered Allstate Life Insurance/Long-Term Care Insurance through their policy. However, as of January 2025, this plan transitioned to fully individual, with my employer no longer sponsoring. All employees were told we will get bills, and can continue our payments, with no changes to our policy coverage. Over the span of 5 months, I did not receive a single bill, despite calls for request. There were no options for online payment. Eventually, I submitted payment for both my plan, and my husbands. Allstate happily cashed my checks and then, when I called to request more bills/ability to deduct automatically from my account, I was told that my account was in active non-billing status. By sending payments I had sped up the termination time line, and had to re-apply. I reapplied, and one of the questions is if I had seen the doctor within the last 5 years. Of course I had - with yearly wellness checks at the least. I also commented that I see the doctor every three months due to ADHD medication (which I have been on for more years than I can count). I received a letter in the mail, stating that I need to provide full details regarding that question (which I had previously), and I must complete the form enclosed There was NO form enclosed, just the letter, which indicated I had 15 days to comply or my policy will remain terminated.Every single call prior to this, I was told my policy is NOT terminated, and was still active. Furthermore, the letter I received was dated over 9 days prior to my receipt, and the envelope was postmarked 2-days post the letters date. I have called multiple times, and each time, it is impossible to engage with the person. At this point, I feel there are roadblocks to pressure us to lose this plan (my coworkers are also having similar struggles). I am beyond disappointed - and am unable to cancel my plan or receive any money back - despite this being due to THEIR errors.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23484225
  
  I am rejecting this response because:

  I have called  multiple times and have been told different things each attempt. Most recently, I was told that Allstate was unable to access my account or do anything of the sort, despite contacting  Allstate by via phone number or the chat function.

  I have been told to contact ************ to speak to the special division that manages this life insurance. Again, each call results in different information, and/or disrupted/dropped calls. I have put forth MULTIPLE hours on calls and emails, attempting to connect with someone who may be able to provide correct directions, and have utilized the webpage to try to fix the issues with Allstate - to no avail.

  At this stage, I have exhausted all my energy and patience in doing what I can to resolve these issues, as this has been going on for six months. I would like my return of my payments and cancellation of my coverage.

  Every single coworker that I know that has this plan has run into the same issues I have, and all have received the same poor customer service (although we are all given different instructions - we all have the same result).
  

  I look forward to Allstate correcting their issue and issuing a refund due to their errors.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/23/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23484225
  
  I am rejecting this response because:

  Prior to making this complaint, I connected to your ************ who told me directly they will not help me. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into a car accident over 3 weeks ago. It wasnt my fault and the other person admitted. Filled police report and submit a 3rd party claim thru Allstate. I have tried to follow up with them and it doesnt give me access to the platform, its very hard to communicate with them. I have no answer and my car still broken

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9 2024, I was looking for a quote for my car with Rideshare coverage.A *** from Allstate offered coverage with rideshare coverage and I also asked for roadside assistance and rental car coverage which the *** says that Allstate can provide.I was explicit about coverage for Uber driver's. The *** gave me a quote with Rideshare coverage and rental of car for $236.21 a month. I asked for a copy of the policy so I can look at and approve the policy coverage. I finally got the policy 30 days later in January, I did not approve the policy because their were numerous exclusions for Rideshare coverage including no coverage for car rental or roadside assistance which I asked for during our conversation.The next day I was involve in a accident and was denied coverage because of Allstate mistake p***aring my policy. I had to rent a car with my money because Allstate refused to help me rent a car. I feel since Allstate did not give me time to seek proper insurance with them is responsible for the rental of the car. I explicitly ask for rental car and roadside assistance coverage during my quote with Allstate.All this can be confirmed on the recording tape for Dec. 9 2024.I had to rent the car for 54 day's. Totaling $1,786.I tried numerous times to get in touch with them, left numerous messages to get in touch with me.Nobody call me back. I left numerous messages with ****** ***** an adjuster with Allstate.She ***eatedly ignore my messages. She is very unprofessional how she handles my complaint.Ignoring me.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23482940
  
  
  
  I am rejecting this response because: I never heard from them.

  I'm waiting for a response.
  
  
  
  Sincerely,
  
  
  
  Francis Hernandez

  Business Response

  Date: 06/24/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information. We are committed to resolving
  concerns brought to our attention through internal company
  channels. Consumers may reach us by chat, email or phone using the contact
  information previously provided.

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23482940
  
  
  
  I am rejecting this response because: I still have not heard from them.

  We need to settle our differences and resolve my complaint.

  I like to hear from them directly.
  
  
  
  Sincerely,
  
  
  
  Francis Hernandez