Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance

  19 N Ct St # 202 Frederick, MD 21701-5465

• 

  Allstate Insurance

  2500 N. Rolling Rd Ste 202 Windsor Mill, MD 21244

• 

  Allstate Insurance

  3508 Worthington Blvd # 101 Frederick, MD 21704-7014

• 

  Allstate Insurance

  36 W Frederick St Walkersville, MD 21793-8232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for awhile. On October 16 2021 I turned in my current leased vehicle and leased a new one I did lease the same model a ******** Earlier this month I discovered that my insurance card still listed my traded ***** fe I figured most not be right and called to find out they had never updated to the current one I had another vehicle insured through them the entire time and was paying for both the traded car and my other carPremium that includes both vehicles monthly and was never late I have paperwork which states leasing company verified and any tolls I have received come to me I have asked to backdate to oct since I have paid for a service e providing the paperwork from the dealership They are unable to do this to oct but did back date to July 3 I have since asked for my insurance premium from date of sale to July 3 to be refunded for the traded vehicle only only to be told they cannot do that either This has caused all types of issues for me

  Business Response

  Date: 08/31/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17780583
  
  I am rejecting this response because they are unable to go back to point of sale when I purchased new vehicle. They are also inable to provide a refund for services I was not getting.   In simple terms if you pay for a service and you do not get it and unable to rectify or make while a refund is the only option 

   

  furthermore I found the agency as unprofessional as I sent an email asking to call me and I received a simple response of null

  phone calls have been ignored as well

   

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/08/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance Agency changed policy renewal dates without notification causing additional charges when policy was cancelled. Renewal date was changed from May to **** 13. An additional driver and car was added to policy on 6/2/22, additional charges should have been simply added to current policy. a new policy shouldnt have been started on june 13 unless a credit was going to be given for ***** payment in full for **** was made on **** 1st. Policy is on auto pay for monthly premium to be withdrawn on the 1st of each month. When we cancelled our policy on 7/20/22, we should have received a refund from 7/21 - 8/1. unfortunately, since renewal was changed to the 13th. We ended up having to pay more, according to ****************** (agent), we owed insurance charges from July *****. This doesnt make sense, car insurances are paid in advance and our auto pay has been on the 1st of each month, payment in advance for the month. We have inquired on the reason why there was a change in the renewal date, not response has been received by agent. She hasnt called or emailed with a detailed explanation to all of our questions.In addition, there is price gauging, charging more than double for the same insurance coverage. Allstate was charging us $4,533 for 6 month coverage. For the same vehicles, drivers and coverage, progressive is charging $2,123 and Amica is charging $2,313.If these are legitimate charges and changes, we at least need agent to respond with a detailed explanation. I've tried to go back and do some research myself but online portal will only let me go back so far and not all documents are available online.

  Business Response

  Date: 09/01/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate sent me a renewal for my home insurance for 9/15/2023.Unfortunately, my mortgage company paid it out as soon as they received the bill. However, I have cancelled the the renewal. (Which has been fully processed) Allstate is refusing to send me my full refund until AFTER 9/15/2022. So they are not release my "prepayment" for a service that I will never receive.This is over $5800 payment. I have chatted twice with associates who cannot help **** want my money back now and if I dont i will also cancel my car insurance. Homeowner *********

  Business Response

  Date: 08/31/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car incident with one of Allstates customers in a ******* parking lot on July 14, 2022. I cannot get Allstate to call me back or take care of the damage to my car. I was with their customer when she contacted her agent directly and they claim no one has talked to her. I filed a claim the same day and have still not been asked for pictures. I cannot get any resolution but instead am told everytime I call that it has been escalated.
  
  The adjuster assigned has never called me and her v/m has been full since I first started trying to call.
  
  I am reporting them to our local news channel as well that will help the consumer in situations such as this.
  
  I just wanted my brand new car fixed. Others may be in "good hands" with Allstate, but I certainly have not been.

  Business Response

  Date: 08/31/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a newly hired agent in training with The ***** Agency, Allstate Insurance, *************************************************************************. My name is ***********************, and my supervisor was ***********************. I am writing because I was being forced to solicit, quote, explain coverages, and make sales if applicable WITHOUT a license. I brought this concern up to *************** and was told that it was fine because she is my "sponsor." I've looked at the *********** Insurance Code, Title 13, Subtitle A, Chapter ****, Subchapter A, Section ****.101 LICENSE OR CERTIFICATE OF AUTHORITY REQUIRED; DESIGNATED PRODUCT CERTIFICATE. Within this statute, there is no wiggle room, no gray area, and clearly states that, "an insurer described by Subsection (b) may not appoint a person to act as its agent unless the person holds: (1) a license under this title.Upon a second discussion with ***************, I told her that I was uncomfortable performing these actions without a license and that it is against state law. She then removed me from payroll and sent me home, claiming that I was using this as an excuse to not do quotes.This occurred today between the hours of 10am and 1:30pm 8/24/2022.

  Business Response

  Date: 09/01/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this note to complain regarding the BAD service Ive received from Allstate in my claim for reimbursement for a cracked windshield on my ******** S-450. I filed a claim right away on finding a large crack in my windshield. 2 Allstate representatives told me I HAD to go through Safelite glass repair since Allstate contracts directly with them. First of all, Safelite ONLY uses after-market ************** which will not function properly in a ******** **** S model. Both Allstate representatives told me that Allstate will not cover the repairs made at ******** because they will be more expensive than Safelite. NONSENSE! These 2 Allstate representatives even had to check the companys HIDDEN policy database to explain what was supposedly covered. Had I known Allstate would fight me on a claim like this, I never would have insured with them in the first place. I received a letter from Allstates Glass Claim Express on 7/18/22, which clearly stated WE ARE PROHIBITED BY LAW FROM REQUIRING THAT REPAIRS BE DONE AT A SPECIFIC AUTOMOTIVE REPAIR DEALER.YOU ARE ENTITLED TO SELECT THE AUTOBODY REPAIR SHOP TO REPAIR DAMAGE COVERED BY US.As asked by Allstate, I went to a Safelite shop, and they admitted that they never had-or could get-this specific windshield.They wouldnt give me an estimate for windshield replacement, and wouldnt discuss any further details, and offered no warranty for their work.Clearly they are not qualified to install this specific windshield with built-in camera and sensors in the windshield. They also told me to go back to my ******** dealer to recalibrate everything after the windshield replacement!Ive been a loyal customer of ********************** for over 20 years, about $2,000.00 a year to insure my ********. I dont deserve this bad service, and I should NOT have to go to so much hassle to get my car correctly repaired. Im entitled to full reimbursement from Allstate.

  Business Response

  Date: 08/30/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Another car hit my Tesla car in a parking lot on July 7, 2022. I have video of the incident taken from a nearby business which I provided to Allstate. I filed a claim for damages on July 8, 2022. Allstate acknowledged they had received the claim and noted that the driver who hit my car also had Allstate insurance. On July 11, Allstate sent me a check for $716.75 after seeing a picture of my car over the phone. I did not ask for this money, and I doubted it would cover the needed repairs. They also sent $500 to my bank account because they said I would not need to pay a deductible.I took my car to the *************** Center in *********, **, on July 21. They assessed the damage and sent a report to an estimator at Allstate. The Allstate estimator created his own estimate (without ever examining the car) and sent it to Tesla on August 5. A Tesla representative phoned the Allstate estimator repeatedly to say the damages could not be fixed in the manner the Allstate estimator recommended, but the Allstate estimator never returned his calls. As of today, Aug. 25, ***** still has not heard from the Allstate estimator.I tried calling my insurance broker, the claims representative at Allstate and the estimator, and, no one would help me.On August 19, Allstate terminated my 30-day Enterprise rental car agreement, and I was told I would need to start paying more than $40 a day out of pocket for the rental car.On August 23, I went to Tesla and paid $2,809.20 from my own pocket to get my car back, so I wouldn't have to pay any further rental charges.I have heard nothing at all from Allstate on the resolution of my claim.

  Business Response

  Date: 08/30/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021, I experienced a terrifying health issue which caused me to crash my car, resulting in it being totaled. The process of filing this claim and receiving the warranted payment for this vehicle was enough of an unnecessarily prolonged process which caused significant distress but I was glad to just get it over with.Over a year later, my brother and I are being volleyed from one Allstate employee to another (************************* to *********************** to now *********************), trying to get them to rectify their own mistake - My family was on one policy with Allstate, with four (4) vehicles insured. My brother and I drove the same make and model ******* Corollas), different colors (white vs grey). Allstate carelessly failed to read beyond ******* Corolla' during multiple steps of this claim process, failing to check the VEHICLE Identification Number of the vehicle in question and reported the incorrect vehicle as a total loss to the ********** of ***** Vehicles.MONTHS of back and forth later, over one month after being told this was taken care of, my brother is still unable to renew his registration because his vehicle was mistakenly reported as a total loss. We've called and emailed Allstate for weeks and weeks on end, still with no progress and not so much as a single apology for this. Allstate needs to fix this IMMEDIATELY - The *** notified us that a notarized declaration needs to be submitted by Allstate and that there is a $365 fee to recover a salvaged vehicle.Allstate needs to correct all records and pay any fees associated with this process.

  Business Response

  Date: 08/30/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17770310
  
  I am rejecting this response because: there has been ZERO effort to resolve this matter effectively.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/07/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17770310
  
  I am rejecting this response because:All parties from Allstate have not responded to my request to send me a letter instead of sending it to the **** as they will take three weeks or more to process. The only thing I've received are useless emails about how this request was "forwarded" to the claims department. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/12/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17770310
  
  I am rejecting this response because: Allstate's letter that was allegedly sent via ***** still has not arrived. The arrival of the letter is only the beginning to solving this complaint, as it still needs to be approved by the *** to rectify Allstate's mistake. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/15/2022

  Thank you for forwarding Mr./**************** rebuttal to us for review. At this point we have addressed all concerns presented to us, unless he/she has additional or new information to share this will be our final response regarding this matter. Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17770310
  
  I am rejecting this response because:There will be no resolution until the *** acknowledges rectification of Allstate's mistake. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2022 a large tree fell onto the roof of my house causing significant roof and structural damage. I filed a claim with my insurance company Allstate and since that day my life has been a living h*** First the adjuster they sent to my house to inspect the damage purposely underestimated the damage and cost to repair my roof. He did this to save Allstate money and violated my contract/policy with Allstate. It is impossible to repair the damage with his estimate. I then applied for a supplemental adjustment for additional funds that are accurate to repair my house and the Insurance Agent assigned to my supplemental case ************************* phone # **************************** has refused to answer my calls, has stonewalled additional payment and lied to me. She has not contacted my contactor ************** phone # ************ even though he has repeatedly called her. Allstate has misrepresented, lied, cheated and stonewalled me on my policy and claim and continues to ignore my repeated phone calls. Allstate has willfully violated the terms of my policy and refuses to honor that policy and pay my claim sufficiently to repair my roof. My roof is still unrepaired and water damage every day is causing more damage to my entire house. I have tried to even call ******************* , ***************************** supervisor but he has refused to return my calls or attempt to address my claims concerns.

  Business Response

  Date: 08/30/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for hail damage to my roof. My roof was inspected by a licensed and qualified roofing company who indicated that I had hail damage recently. There was damage to the shingles as well as soft metals. The roofing company indicated that the damage could not be repaired and I require a full roof replacement. Allstate sent an inspector who submitted pictures to the desk adjuster. The adjuster indicated that there was no evidence of hail damage to the shingles, but some damage to the soft metals. We disputed this result based on our roofers full written and documented report, which was submitted to Allstate. Allstate then sent a second inspector who submitted a second report and the desk adjuster said that she did not see any hail damage to the shingles again. Several of my neighbors within a houses away also suffered hail damage to their roofs and was approved for a full roof replacement from their insurance companies, which included Allstate. Therefore, it is difficult to believe that the pictures our roofing contractor and Allstate inspectors took do not indicate hail damage. As the desk adjuster is not a qualified roofer, I don't think her findings of no hail damage to the shingles is correct. Since we were singled out with a denied claim even with sufficient support, we feel that there is likely discriminatory practices by Allstate or at the very least unfair application of their claims process.

  Business Response

  Date: 08/30/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.