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Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,667 total complaints in the last 3 years.
    • 1,470 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a successor trustee of the *********************** Revocable Living Trust. The grantor and holder of an Allstate Home Owners and Earth Quake Policy, recently passed away. I initially reached out to the agent ******************* on July 18, 2022, through the Allstate email portal to inform her of the death and discuss the trusts insurance policy. I received no response. I reached out again through the same method on July 25, 2022 and received no response. Called office and left voicemail July 28, 2022; no response. On 08/02/22, I sent an email, left a voicemail, then scheduled an appointment to discuss the death of the insured and insurance needs. I received a call back from a Sierra ******** ***************** instructed me to email various trust documents for ************** to review. The documents were emailed. ****************** confirmed receipt of the documents. ****************** left an inaudible voicemail that same day. On 8/03/22, I called an left a voicemail and sent an email to ****************** stating that her voicemail was inaudible and requesting a response. No response was received. On 08/04/22 sent an email to ******* requesting status update; no response. Followed up with voicemail on 08/04/22 requesting cancellation of policy; no response received. On 08/11/22 called Allstate Corporate customer service, informed them of the situation. Assurances were given that ************** would contact me today. This did not happen. Obtained **************** Allstate email outside of the Allstate portfolio and requested that she contact me; She has not. We are requesting retroactive cancellation of the policy back to the date of initial contact in July as ************* never had any intention to act on underwriting a trust policy or inform us that the policy issues under my fathers name was invalid. We are requesting that she contact us concerning this situation .

      Business Response

      Date: 08/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was totaled out Dec 7th. I notified Allstate in **** **. They asked if I had plans of getting another car and I specifically told them no. I was not getting another vehicle nor still needed coverage. I spoke with an agent 3 times concerning this accident due to it was not my negligence and was filing a claim with the lady that hit me insurance. They continued to charge me and now have filed it against my credit. Lowering my good score. They asked me for proof of the totaling and I emailed it on June 21st. I have called numerous times and keep getting the run around. I promise I will call you back. No one ever returns calls no matter how many times you call. They are only concerned with payments. I worked hard to keep my credit where it is and it's not fair I'm a victim of fraud. I refuse to pay something I do not owe. I ask to speak with the manager ******** but they claim she's never in the office. I am trying to buy a house and this fraudulent account is making a big negative impact on my purchase. It has also lowered my score by almost 30 points. I had no derogatory marks or late payment on my credit. I am tired of dealing with this office and company.

      Business Response

      Date: 08/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in an accident on June 18th caused by another vehicle. The insurance process was difficult from the very beginning:Allstate sent a tow truck to the wrong location to pick up my car from the tow yard which resulted in an additional tow and therefore additional tow fees that were added onto the value of my vehicle.My insurance, Allstate told me for two weeks to keep waiting for the other insurance company, State Farn to call me. They never did and so Allstate told me to try calling myself which I did. When I called I was told that no one from Allstate ever gave State Farm my contact information, did not tell them that there was a police report, and did not tell them any pertinent information. This is two weeks that my car spent at an auto body shop incurring storage fees which were added to the value of my vehicle.State Farm accepted fault July 11, however Allstate had not stayed in contact with them and completely missed this. In the meantime, the body shop totaled my car, however Allstate argued that my car is not totaled based solely on the fact that the storage fees, many of which were due to Allstate not effectively communicating, we're added to the value of my car resulting in it not being totaled from a financial perspective. The auto shop has said that my car is not safe to repair and Allstate continues to say otherwise, meanwhile fees are continually added to the value of my vehicle. Allstate finally provided the list of parts to the body shop which are from seven different aftermarket suppliers and the parts are not even available, thus showing that Allstate did not do their due diligence in parts research. My Audi Q3 is a fairly new premium vehicle and should be repaired as such, not with aftermarket parts. I was given the option to either total my vehicle and take $5000 less or drive a car that has been deemed dangerous by the body shop, neither of which are acceptable options. This process has gone on for two months with no resolution.

      Business Response

      Date: 08/15/2022

      Thank you for contacting our office regarding this concern. Upon further review, it has been determined that Allstate is currently investigating the same issue with the ********** Office of Insurance Commissioner.We respectfully request that the complainant contact the ***************** of Insurance Commissioner. with any outstanding questions.
    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19, I contacted Allstates phone line to request a payment deferment due to my exposure to Covid-19. I spoke to a spokesperson for Allstate on the phone and they assured me the deferment was taken care of. I log onto my account to discover I have been charged twice the amount of my regular pay and it is due by the 16th of August, which is the month I requested my deferment. I spoke to multiple Allstate agents today that deny the deferment. I was told that the calls are monitored and recorded for quality insurance purposes but they stated that they can not access the recorded phone call. I dont understand why evidence is not able to be received or even looked at in a case like this. I was told they dont offer Covid relief to policies under 12 months. This is unacceptable and has caused me a great deal of stress that is affecting my work and my health.

      Business Response

      Date: 08/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* at the Allstate location in *************** ***** is a horrible agent. She has been rude and unresponsive and has not followed through with requests. On May 6, 2022 I asked her to make sure my policy was updated to reflect $500 deductibles for collision and comprehensive. She emailed me back and said she changed it. Well my lienholder contacted me stating it was not reflecting the required $500 and $500 comprehensive and collision coverages. So on July 25, 2022 I emailed ***** yet again and asked was the coverages updated. She responded and said it was done. On August 8 I contacted ***** and asked for a quote for a new policy and asked if my current payment could be pushed back. She sent the quote but didn't respond to my question about the payment. I emailed again and asked and no response. I called customer service and spoke with 5 different agents who gave me misinformation on when my payment was due and when it would cancel out. One agent I asked for a manager or supervisor refused to transfer me to one and hung up after I continue to ask to speak with a supervisor. Another agent named ***** lied and told me that she was sending me an email with my cancellation date and I never got it. On Thursday August 11 I heard again from my lienholder. They said my coverages were still not reflecting a $500 deductible. I called ***** and asked what was going on. She did not even respond when I asked the question and I had to say "Hello"??? And she rudely responded "One moment ***** as if she was irritated I was calling". So I asked ***** is this the type of rude customer service you all normally give and ***** "perked up" at the point and said loudly and aggressively "EXCUSE ME"???? I said "Yes!! Excuse me I just called and you said nothing". I have emailed you and you haven't responded!! So she threatened to send me to customer service when I had not said or did anything except call her out on her rude behavior.

      Business Response

      Date: 08/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27th I called the Agency to cancel my Auto insurance as I found a cheaper Auto insurance company to go with. This was 2 days before my due date. As they didn't answer the phone as they never due, they didn't return my call until the next day when my policy was due. They requested a letter from me to confirm the cancellation. I sent a letter to them on June 29th stating to them that I wish to cancel my 2020 ******* Corsair, 2014 *** an 2022 Bennington Boat Insurance as of June 27, 2022. They also wanted me to send a copy of the Identification Cards showing I had coverage on the Vehicles which I did. Something happened as I have now been charged $140 twice. Once for the month of June and again for the month of July for $140. but they credited me for only one month of $130 on July 30, 2022. Now they want me to get a letter from my new insurance company of some kind proving that I had insurance. I stating to them that I already fulfilled what they asked for (and it is proof) thru the Identification Cards and have spent enough time just trying to get this cancelled that they need to do their job as it was their mistake. Even the police, if they stop you for a reason, will accept the Identification Cards as proof of insurance. Not only that now but I also received a Notice of outstanding balance which they say I owe $5.84 and if I don't send the money in they will take it to a collection agency. They haven't told me what that is for and I've called the agency and they know about it. I'm mad. It's not about the money as much as the principle of it. I'm supposted to be a customer. What ever happend to customer service? I feel they owe me not just the $140.00 but where did the $10.00 go? Now they want to take me to a collection agency for $5.84. Where did that charge come from? Thanking you in advance for your help. You may check out my Credit Rating as it is over 800 *************************** ******************************************************** *************

      Business Response

      Date: 08/15/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

      Customer Answer

      Date: 08/15/2022

       
      Complaint: 17704142

      I am rejecting this response because:  They have said that they will check into the problem but have not guaranteed a solution as yet. 

      Sincerely,

      ***************************
    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 23,2022 and August 10,2022, I called Allstate Insurance company at ************. On the call in June, I was calling because the informed me through their app that I needed additional documentation. They needed a policy declaration page from my prior insurance company showing proof of insurance. I had questions regarding whether my document was sufficient and if anything else was needed, so I called. I was hung up four different times, both by their automated system and representative. I was engaged once by a very rude representative that kept interrupting and eventually transferred my call in the middle of me speaking to him. On the 5th call to them, I finally got a representative that was willing to help me. She stated she could see my documents and reassured me they were sufficient. In August, I received a letter of a cancellation notice because my documents were framed as insufficient. I never got a notice within the app, email, or letter prior to this cancellation notice. I called and once again I was hung up 5 times. I spent 15 min on a call and out of those minutes, only 2 were spent actually speaking to the representative. She was quiet the other minutes. Eventually she put me on hold and hung up on me. On the sixth call, I finally spoke to a representative that told me she received my documents and the only answer she could give me was its in progress. I have no idea if my policy is going to remain cancelled or be allowed to continue. This is by far the worst customer experience Ive had from an **********************.

      Business Response

      Date: 08/15/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2021 I purchased homeowners and vehicle insurance through your company. After completing an inspection, you canceled my homeowners insurance. You did not inform me that that would cause a substantial increase in my auto premium. In March 2022 I secured more reasonably priced insurance with a different company. I attempted to cancel my Allstate policy online on March 2, 2022. I received an error and was directed to call a one 800 number to cancel. I did a saw and requested cancellation effective March 3, 2022 which is the start date of the policy with my new carrier. I did not realize that the policy I had with Allstate had never been canceled as requested until last month when I received a text message regarding billing. I spoke with my agent who confirmed that the auto policy had never been canceled despite my request. She requested that my Allstate policy termination date be backdated to March 3, 2022 which is the effective date of my new policy and was confirmed by sending my agent a copy of the declaration page. I am billed $236.02 each month for my Allstate insurance. With cancellation being backdated to March 3, I should be refunded for March, April, May, June, and July premiums for an approximate total of $1180.10. I have received two refunds from Allstate. The first was $238.72 on 7/26/22 and the second being $104.58 on August 9, 2022. I received an email from my agent saying that the policy termination date cannot be backdated more than 30 days and I would not be refunded anything additional. I followed the correct procedure to have my insurance canceled and should not be held liable for the overpayment.

      Business Response

      Date: 08/15/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.
    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On october 16, 2021 i was hit my someone who is insured by all state. he was issued a ticket and found guilty in court as of the beginning of january. i was given ********************* number, the all state agent to help. ive tried to reaching out, leaving voicemails to contact me back to have my car appraised and taken care of by all state since they were at fault. i have not been able to get ahold of him nor have i been contacted back to take care of the issue. My car has been totaled, i had to quit my job because i didnt have the transportation anymore and suffered emotional damage but i cant get a call back to have my car fixed.

      Business Response

      Date: 08/15/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in an auto accident ****************************************************************************************************************** my settlement Allstate refused to follow procedure according to an auto accident for payout because I was in a mental institution receiving therapy for sexual assault I encountered dealing with local police department in my community. It was a personal choice to receive therapy it should not be frowned upon in the case that sexual assault is nothing that anyone would be able to avoid mind you it's not something that anyone asks for. They have requested medical records that has nothing to do with my auto accident which is the reason they refuse to compensate for my injuries. They're insured driver was drunk and he was not giving a ticket for DWI. I clearly understand that anything outside of this auto accident has nothing to do with my compensation being rewarded as a result of me not causing an accident and being injured. I clearly want Fair compensation for my injuries same as anyone else when their life changes this much. I am a medical professional and due to my injuries I can no longer perform the full duties of my job pertaining to lifting sitting or standing for long periods of time. I simply just want my compensation to be according to my injuries and fair for individual that was insured too that did not cause this accident. The impact of the accident was so strong both airbags deployed and my passenger her beverage popped and her beer cans were not even open they said my airbags did not deploy they said I did not have insurance and they made my passenger my driver all of that is fraud when you see my attached proof. Is the medical professional I'm very respectful of people's health and a strong supporter of mental health therapy, depending on the trauma such as sexual assault committed by police officer as a mental health professional it was fit for me 2 receive therapy at a mental health institution 4reporting purposes

      Business Response

      Date: 08/15/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

      Customer Answer

      Date: 08/15/2022

       
      Complaint: 17701897

      I am rejecting this response because:

      Sincerely,

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