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Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,656 total complaints in the last 3 years.
    • 1,456 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parked car was hit by a drunk driver of course he was insured by Allstate. The claim has been effective since June ****** it is now August 2,2022 and my car has still not been repaired . The adjuster **************** Has been horrible with communication and also her lead. It took almost a month for the virtual inspection to be done after I called the **** to follow up on whats going on. The only thing she did was take a statement from me and that was it. In regards to a rental I have to be paying out of pocket, Allstate only allowed one advancement because the estimate on the virtual inspection was only for 5 day repair! ****** * was supposed to come out to see the car to extend the estimated time but never did because of this I have to be paying out of pocket for a rental. The shop cannot start repairs because she hasnt come out to see the car. Today I am hearing theres a issue with the shop regulation but I cannot get in contact with her to verify whats going on. The ******************************************************************************* contact with her either. Its going on 3 months since my car has been damaged and I have to spend money on a car rental that I cannot afford , they do not care and customer service is horrible. I also have my own car payments and car insurance I need to pay, I also have a job that requires me to drive so I do need a rental while my car is supposed to be getting repaired. I need this issue resolved my car repaired and rental paid for please. Also I would appreciate a different adjuster that more responsive. **********

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the recent storm (on 7-16-22) our home received some serious damage. We filed a claim with Allstate, our insurance carrier on 7-16-22. An agent came out (7-31-22) and took photos of the damage. We had 3 broken skylights, roof damage that caused leakage into the garage, the parapet on the roof was really torn up, the post that holds up the cover over our patio was severely damaged by hail. We had to have the skylights replaced before the agent came as the lights were broken and water was coming inside the house and garage. When the adjuster (**************** or *******) called he said he didnt see more than $1500 worth of damage (which is our deductible). He also said that most of what he saw was old damage. My husband got mad and an argument insued. **************** hung up on him. When my husband went online to review the claim, it had already been closed. It will cost a lot more than $1500 to repair the damage to our home. Its criminal what theyve gotten away with. Yes, we have filed a complaint with the state, but this could take months or even worse get no response. I would advise anyone looking for insurance to shop around. AllState isnt cheap in regard to the cost of their product, but they will low ball your claim.

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

      Customer Answer

      Date: 08/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************************

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE A POLICY WITH ********************* (P#*********), ON JULY 16TH 2022 OUR 2016 **** A6 WAS DAMAGED BY FLOOD. I CALLED ALLSTATE TO HAVE IT TOWED -NO ONE SHOWED UP SO I BOOKED A TOW MYSELF TO NEARBY FAMILY LOCATION. I HAD IT TOWED TO CROWN **** REPAIR SHOP AND FILED A CLAIM. (C# **********)I SENT IN MY ESTIMATE WHICH WAS MORE THAN ALLSTATE ESTIMATE DUE TO OEM PARTS. ALLSTATE CHAT REP ADVISED TO HAVE **** REPAIRSHOP SUBMIT AN SUPPLEMENT WHICH THEY DID ON 7/21/2022. STATUS OF MY CLAIM CLOSED AND SHOWED PAYMENT ISSUED OF $9229.83 WHICH WAS ORIGINAL AMOUNT. I CALLED AND WAS ADVISED DUE TO SUPPLEMENT AMOUNT A FIELD REP WOULD COME OUT AND DO 2ND INSPECTION (1ST INSPECTION WAS DONE AS VIRTUAL)- THE **** REP ADVISED ME THAT WAS DIFFERENT THEY USUALLY DO ALL VIRTUAL. MY NEW ADJUSTER WAS **** AT ************. AFTER DAYS OF TRYING TO GATHER THE CORRECT INFO FROM ALLSTATE REPS- I REACHED **** VMAIL AND LEFT MESS- THEY STATED **** LEFT NOTES HE WAS TRYING TO CONTACT CROWN REPAIR.I CONTACTED MY REP AT **** FADY AND ADVISED TO CONTACT ****. HE STATED HE LEFT **** SEVERAL MESSAGES AS DID I WITH NO CALL BACK. FINALLY FADY HAD TO EMAIL **** VEHICLE WAS BEING PULLED IN FOR REPAIR TO GET A REPONSE THEN **** ADVISED HE WAS DENYING CLIAM ALTHOUGH 1ST ADJUSTER HAD ALREADY APPROVED CLAIM AND PAYMENT WAS ISSUED AND HE HAD NOT EVEN DONE ANY TYPE OF INSPECTION AS WELL AS SEV REPS HAD ADVISED MYSELF AND **** REP ON RECORDED LINE THAT CLAIM WOULD BE APPROVED. MY **** REP ADVISED ADJUSTER OF SUCH. AT THIS POINT I NEED TO SPEAK WITH SOMEONE IN CORPORATE. WE ARE GOOD PAYING CUSTOMER AND HAD A LIFE EVENT HAPPEN WE COULD NOT AVOID WHICH IS WHY WE HAVE INSURANCE. I WILL TRY TO FILE A COMPLAINT WITH ALLSTATE CORPORATE AS WELL. MY VEHICLE IS IN GREAT CONDITION- NO DINS NO DANGS INTERIOR STILL LOOKS NEW. KEEP UP TO DATE OIL CHANGES AND INSPECTIONS.

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Home and Car insurance with all state the side Im having issues with is the home insurance. I had a pipe break about a month ago at my home. The pipe has been fixed and Ive tried to contact my contact through Allstate HL making calls leaving messages and no response. Ive called the main customer service line and they send messages to my contact and advise he will call me, still no response or call back. I continue to get mailings referring me to call if I have any questions and still no answer. Im lost on what to do as I feel Im being ignored and overlooked. I have used a portion of my money for the estimate I sent to get the ball rolling as I have waited for response to questions with no luck. Just would like my case taken care of, a check issued for reimbursement and to pay off work once complete and case closed.

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

      Customer Answer

      Date: 08/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money deducted from my bank account with out my authorization. My homeowner policy was cancelled via email on 6/13 and confirmed verbally with an agent *************************************** from *************************@Allstate agent on 6/15. *********@allstate confirmed removing my bank account from Allstate system. Additionally I logged in to Allstate application on my phone and removed my bank account from the memory 6/15. I received a confirmation of "Easy plan cancelation notice" via email on 6/15, which confirmed the monies will not be taken automatically from my bank account. On 7/20 Allstate took from my bank account monies. I did not receive any communication that this is going to happen.Transaction amount $694.56 for homeowners insurance.(1) The insurance was cancelled. (2) how did they get into my checking account - keeping my bank account in their system notes/paper notes illegally?They requested that I provide a proof of insurance. This was not part of my policy. They are holding my hostage. Please help.Attached email requesting cancel my policy in Polish. Next attachment is a ****** translate from Polish to English. Easy pay cancelation confirmation. Deduction from my bank account.Please help me get a full refund. I feel like they are holding me hostage. They are requesting that I proof to them that I have insurance.

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

      Customer Answer

      Date: 08/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15th, 2022, we were driving in ********** City. While driving at a safe speed and using a turn-signal we made a turn into another lane due to construction in the City. The other driver was speeding and driving recklessly. Our vehicles collided resulting in damage to both vehicles. The other driver was driving with a suspended license due to a DUI charge. ********************** assigned a "virtual adjuster" located in **** that upon speaking to both parties, made the determination that we were at fault. This determination has resulted in a complete financial loss of our vehicle. We believe the due diligence and proper protocol was not following on Allstate's part. She did not look at the vehicles. She did not take into consideration the damage and the speed in which the other driver was going. She did not look into that part of the City, which is going through a conversion and road project. I believe the adjuster (*************************** ************) acted in bad faith and her "investigation" was severely lacking. On August 1, 2022, I spoke with ************** who asserted her determination was correct and told me Allstate no longer has field adjusters.

      Business Response

      Date: 08/04/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My representative received a letter by ************************* from AllState indicating he would have to bring in an expert to determine coverage after the inspection. However, the expert, *** from ***************** did not want to do the inspection since it would be video-recorded. ****** sent out a denial letter after *** declined to inspect our property. We did not have an expert inspect our home.

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an auto loss in December 2021, I was covered by Allstate and still am today. The process to correct my loss was not completed until mid-March. In communication with an adjuster, I learned that I was covered under Claim Satisfaction Guarantee, which I pay for as part of my policy. I filed a claim under the Claim Satisfaction Guarantee that was received by Allstate on 3/21/22. I have yet to receive a response, decision or any communication from Allstate regarding this claim. I have reached out on numerous occasions to no avail. How can I force at the least a response from them, after all I pay for this coverage.

      Business Response

      Date: 08/10/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This case involves insurance payment money on policies for auto and homeowners. I contacted Allstate insurance in July 2020 due to an accident during the processing of my claim the representative told me my insurance would be canceled due to multiple accidents as outlined in my policy. Due to this I contacted another insurance company and received a quote and proceeded in September 2020 to purchase insurance through this company called **** for my auto and my homeowners. I have continue to have insurance through **** since that date which began in September 2020. During this time. I have received no further communication from Allstate insurance. Regarding coverage or policy information. I recently found out through accident while transferring accounts to another bank. That since that time Allstate has continued to deduct monthly premiums from my checking account through automatic withdrawal. After investigation I have been able to determine that due to my communication preferences being set to electronic I have not received any documentation through mail which is the normal process that I had always used. I am 78 years old and I do not do my billing etc. electronically because of my inability to use computers. My daughter has helped me to contact Allstate and explain the situation the local agent was able to help in someway and obtain some reimbursement for my payments. But has not been able to recover it all because the Allstate board members refuse to reimburse me for the money I have paid above that **** I am seeking the remaining balance of 5999..52 which is the best accuracy I can provide since access to documents is limited at this time. Deductions were made for ****** monthly and ****** monthly for 27 months. They have reimbursed me for *******. This is how I came to the reimbursement requested. I am attaching copies of my policies to prove I have had insurance thru ****. I am on a fixed income and this has caused financial hardship to me and damage

      Business Response

      Date: 08/03/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17651874

      I am rejecting this response because:

      The business did not resolve the complaint. There response was they would not issue a refund, even though proof that the payments were automatically deducted from the checking acct. And that insurance had been purchased from another company and was active on the property and the auto. Allstate in my eyes is not a reputable company. I do not accept their response to this case.

      Sincerely,

      *************************


      Business Response

      Date: 08/17/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

      Customer Answer

      Date: 08/30/2022

       
      In response to the complaint below the company will not provide a satisfactory response for this case.
      I have not accepted the response 
      I want this company to refund the auto insurance premium for the year 2021
      And the house insurance premium for 6 months.

      That is the settlement I am requesting.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stolen property out of vehicle when in the responsibility of Allstate during transportation to have damage repair assessment completed:- Approximately 7/18/22 - Around $1700 in items missing from vehicle - The business was committed to having safe travel of my vehicle to a 3rd party facility for damage repair assessment that was against my will. This is when items were removed from vehicle and never returned to vehicle - Allstate has refused to give me an answer on how to file a dispute claim to have stolen items replaced - The business has not tried to resolve the issue and reimburse me for lost items during transit (claimed they don't know how to resolve issue)- Claim # of initial accident is **********

      Business Response

      Date: 08/03/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    Allstate Insurance is NOT a BBB Accredited Business.

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