Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance

  1 Park Avenue, Suite 1B Mount Airy, MD 21771

• 

  Allstate Insurance

  21950 Copley Dr Diamond Bar, CA 91765-4461

• 

  Allstate Insurance

  1501 sulgrave Ave, ste. 203 Baltimore, MD 21209

• 

  Allstate Insurance

  261 E Colorado Blvd #218 Pasadena, CA 91101-6136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 ******* Elantra was damaged when I hit a rock on I-15 on June 2, 2022. I immediately drove my car to my mechanic to see about damages. The next day I filed a claim with Allstate. After they refused my claim in a letter sent on June 7, before they received all the damage photos, I wrote back with details of the accident. I explained that swerving on a busy freeway in a construction zone under the conditions in which I was driving could have been catastrophic. The ****approved facility that repaired my car charged me $15,375.52. Allstate finally gave me a estimate for $4,780.33, less the $1,000 deductible, on June 22, the day my repairs (including a new transmission) were finished. Allstate's position was that I should have had the repairs made with used parts, typically found in auto salvage yards from junked cars. My mechanics advised me to get new parts for safety and warranty reasons. If Allstate won't pay for new parts for car repairs, why not state it in the policy or when a claim is submitted? Why did they waffle in giving me an estimate and harass my repair shop for additional photos for more than two weeks and then leave me over $10,000 in the hole for the repairs? Allstate claimed that my repair shop overcharged me (the manager provided me with a letter defending their charges, which I forwarded to Allstate). I have filed a complaint with the ********** Department of Insurance for their unfair practices. One Allstate representative told me she had never seen such a big difference in what the repairs cost a policyholder and what Allstate paid out. I have not cashed the check for $3,780.33, as I am seeking just compensation for my loss. If I don't get a fair settlement, I will proceed with legal action, the only thing that some businesses take seriously.

  Business Response

  Date: 08/02/2022

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that Allstate is currently investigating the same issue with the ********** Department of Insurance.We respectfully request that the complainant contact the CA DOI with any outstanding questions.

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17638131
  
  I am rejecting this response because: I have already filed with the ********** Department of Insurance, citing the same evidence I have given here. I would like my case to be addressed in this forum within the time frame allowed for a public response. Notably: Why wasn't I informed at the time I submitted a claim that I would not be reimbursed for new auto parts? Why was my claim rejected four days after I filed it, before you received all the damage photos, essentially blaming me for being in a car accident? Why did it take 19 days to receive an estimate, when my car already had been repaired? Allstate employees were aware that I had my car in the shop being repaired, as I had submitted for car rental reimbursement. Still, I was kept waiting for an estimate, only to receive one that was less than a third of my repair costs.

  Allstate already has the answers to these questions.

  Sincerely,
  
  *********************

  Business Response

  Date: 08/08/2022

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that Allstate is currently investigating the same issue with the ********** Department of Insurance.We respectfully request that the complainant contact the ********** Department of Insurance with any outstanding questions.

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17638131
  
  I am rejecting this response because: The review by the ********** Department of Insurance is a separate issue. Allstate has already "investigated" my complaint since it has offered me a higher estimate, still nowhere near what I paid for repairs. It also hasn't addressed the issue of why it took 19 days to give me an estimate and why it didn't tell me at the time I filed the claim that I wouldn't be reimbursed for new car parts. Customers need to know this kind of information before making a decision. I want Allstate's answer in this public forum so that other potential customers can see how this company treats its paying customers.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in car accident on 4/29 by one of Allstates insured drivers and I was not at fault, not only did Allstate Not provide me with a rental car but it has been 2 months and still have not received payment after insurance totaled out my vehicle. Originally my vehicle was taken to mechanic shop and was told my vehicle would be repaired and send **** to mechanic shop. After further inspection car was totaled out after mechanic shop cashed check for parts. Now they are delaying payment for my vehicle and taking out **** from what was offered for my vehicle. I have tried to every day to speak to someone who can help me, and I keep getting the run around. All estate has taken my vehicle to auction and has my title and still has not paid me for my vehicle. This is unfair especially when their driver was at fault, and I am the one without a vehicle.

  Business Response

  Date: 08/03/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On 06/16/2022, I started a comprehensive insurance claim with Allstate, as my vehicle has been struck by a couple of deer. An estimate was completed by Allstate on 06/18/2022. I drove my vehicle to the body shop a couple of days after that. The body shop found additional damage on 06/30/2022 worth about $5,000 in addition to the $5168.09 issued by Allstate already. I have a $900 rental coverage. I rented a vehicle on 06/25/2022 after Allstate had started a reservation for me. I was told that Allstate will only pay up to the $900, which should end around 07/12/2022. I was never told this date until 07/21/2022. I then returned the vehicle on 07/22/2022 to prevent myself from paying out of pocket. Since 06/30/2022 when the body shop sent additional damage to the Allstate adjuster until 07/27/2022, I have not heard anything from the adjuster. I tried calling customer service and they couldn't answer my questions. My issue was escalated to managers, which they never called my back. My adjusted wasn't answering phone calls or emails. My body shop had no idea why is it taking a month to approve additional damage. Finally, I was able to get a customer service agent to escalate my rental issue to the rental extension team. I was told my request for extension has been approved for an additional 13 days. The next day, I was told it wasn't actually 13, but only 11. No one knew why and I called over 20 times with every time I am told my issue has been escalated and no body can help me further. I checked with Enterprise rental, and they said they actually don't have any reservations for me at all. I called Allstate again on 07/28/2022, and I was told again that my issue has been escalated and that they don't see any extension for me and are not able to help me. I was told that the rental extension team will not approve after getting two messages about he approval already. This is the worst experience I have ever had with an insurance company.

  Business Response

  Date: 08/03/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to June of 2021 I had used Allstate as my provider for my home owner's insurance. In June of 2021 I switch my coverage to Liberty Mutual. My current policy does not renew until 08/07/2022. In April of 2022, Allstate mailed a **** to my mortgage company without my consent and my mortgage company paid this **** even though I was covered until August of 2022. Once I became aware of this, the fight to cancel the Allstate began. It took many hours of phone calls to finally get this resolved and have a refund check sent to me. The issue is the amount Allstate was paid is $$2,114.72 but the refund check they sent was in the amount of $1,847.61 for the "coverage period" however I already was covered by Liberty Mutual policy. I would like the additional $267.11 I am owed sent to me. The Allstate Policy Number is *********. I have attached a copy of the refund statement showing the amount taken along with my current Liberty Mutual **** showing that I am covered until August 7, 2022. You will also see I am getting much more coverage at a savings with Liberty Mutual. What Allstate did was very sneaky and wrong and has caused me hours of my time on the phone with them and my mortgage company working to get this resolved.

  Business Response

  Date: 08/03/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2022 my Allstate Landlord's policy for ************************************ in ***********, ** was converted to a Homeowner's policy. That policy was uploaded to my Allstate online account. I was asked to read the policy and provide an electronic signature if the policy was correct. There were several incorrect items in the policy. I called Allstate and communicated the corrections. An amended policy was emailed to me. However, the corrected policy was never uploaded into my online account. I am still being asked to sign the incorrect policy. I was told the online policy could not be changed and I would be sent a print policy to sign. It has now been 3 weeks and I have not received a print copy of my policy. I have paid my premium for the year but am concerned because I cannot complete the required step of signing a correct version of my Homeowner's Insurance policy

  Business Response

  Date: 08/03/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 08/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior get a check once a month, I have had Allstate Roadside (member number #*********) for years my payment well I have been pauing $13.00 through my bank every two months because they were not able to deduct from the credit card i gave them so they said. Anyway, I talked to **** Loona in billing we got it all straight gave him my credit card info to deduct the **** for the month of July 2022 and going forward every 24th of the month woke up on the 28th of July I check my account every day and he charged me $72.71 drawn out of my checking account I want my refund back and the $22.94 overdraft charges II was charged my account has a balance of $0 I tried to call them and just got mumbo jumbo from the please have them return my money that was a lousey thing to do.

  Business Response

  Date: 08/02/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a insurance policy over the phone on 7/6/22. The agent took down my payment information and advised my payment will be taken out my acct the next bd on 7/7/22. The payment was never taken from my checking acct. I called allstate on 7/8/22 to find out why and when the payment was going to be taken. The rep advised it will process and there was nothing to worry about. I received an email the next week advising that I had a **** that was due in august for 2 months worth of payments. A few days later I received another notice advising my insurance had been cancelled and I had a $25 return fee. The charge never tried to come out of my acct. I spoke with customer service several times and was also hung up on several times as well. I was adv a supervisor would contact me back and nobody has. I submitted my banking statement that shows the payment never tried to process. I had several reps tell me my insurance will be reinstated and there is no reason that it shouldn't. I have been told several different turn around times and none have been correct. The $25 return fee has been reversed but they have denied my reinstatement. I now have a lapse of coverage for almost a month and will now have to pay for the lapse of coverage even though it was an error on allstate's end.

  Business Response

  Date: 08/02/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a House Fire June 16th.The biggest complaint is we have called dozen of times to Adjuster ******* and she does not return calls. We were rod we would have clothing back after two weeks from being cleaned and this is week 6. We have couple outfits and belongings we saved from fire. There is no communication and we are having to deal with all the contractors. Thats not why we pay insurance. They have let our stuff rot in house for 6 weeks with no care for us . Nothing has been done. Dry cleaners picked up clothing June 19th . Where is it .

  Business Response

  Date: 08/03/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17635938
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  The question has never been answered and contact was not made until complaint showed up . And now the Adjuster ******* called my wife condescending and Allstate refused to give us a new adjuster. We are not comfortable with her being our adjuster because she has attitude she got ratted out . 

  Business Response

  Date: 08/08/2022

  Thank
  you for forwarding this inquiry to our office. 
  Customer concerns are important to us and we appreciate the opportunity
  to address them.  Due to privacy
  concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
  48 hours to discuss their concern.

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident 7/26/2022 were I was hit by a car that ran a red light speeding.

  Business Response

  Date: 08/03/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Allstate home insurance policy (*********). We had a sewer line backup in our home that flooded both of our primary bathrooms in the home. The back up was noticed quickly and we took action to address the water coming into our bathrooms. This quick action on our part resulted in us saving our bathrooms and bedrooms from damage. A plumber was called to investigate the issue with the sewer line. After snaking the drain line, it initially appeared to be draining as normal. After less than a day of normal operation, the drain line backed up again into the bathrooms. Again we took quick action to prevent water damage. The plumber came back out with a camera which showed an issue with build ** in our drain line, which is causing the blockages. To repair the line issue the drain line will need to be cut out and replaced. The drain line is in a slab foundation area of our house. To repair the line, our master bedroom floor slab will need to be cut out and then repairs made to the line. The plumber informed as that home insurance typically covers the slab cutout out and repair, but not the piping portion of this repair. I called my Allstate agent *********************** and was informed that the slab cut out and repair should be covered. then then called Allstate claims, and was again told that this should be covered and to file a claim online. After filing the claim, the claim agent ******* informed me that Allstate will not cover the repair. She told me that had there been damage from the flooding, all would be covered. Since I reacted to quickly to mitigate larger damage, they will not cover the claim. Both ******* and my local agent said had I called a service to address the flooding, which would have resulting in damages, all the claim for the slab work, and all additional repairs would be completely covered. My local agent admits that this does not make any logical sense. By responding above and beyond a typical homeowner, they will not pay.

  Business Response

  Date: 08/02/2022

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.