Business Profile
Insurance Companies
Allstate InsuranceThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,658 total complaints in the last 3 years.
- 1,453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple robo calls a day. Sometimes as many as 20.Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Initial Complaint
Date:07/27/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON JULY 11, 2022 A PAST DUE **** CAME IN THE MAIL TOTALING ****** FOR PAST DUE INSURANCE COVERAGE. THIS AGENT TERMINATED MY INSURANCE POLICY WITHOUT MY KNOWLEDGE. CANCELED POLICY NUMBER 962 769 703. MY POLICY WAS PAID UP TO DATE AND I HAD NOT RECEIVED ANY NOTIFICATIONS FROM THIS AGENCY UPON MY INSURANCE POLICY CANCELING. ON JUNE 3RD, MY SPOUSE CONTACTED THIS AGENT CONTACT PERSON (******) TO DISCUSS REINSTATING THE POLICY. ****** EXPLAINED TO ME AND MY SPOUSE ON TWO SEPARATE OCCASIONS THE UNDERWRITERS HAD TO APPROVE THE REQUEST - TODAY IS 7/27/2022 ME NOR MY SPOUSE HAVE HEARD BACK FROM THIS AGENT, NOT PHONE CALLS, NO EMAILS, ETC. THIS BUSINESS IS NOT AUTHENTIC TO THEIR CUSTOMERS. AT THE LAST MINUTE I HAD TO CONTACT ANOTHER INSURANCE AGENCY AND OBTAIN COVERAGE. AFTER WAITING ON ****** TO CALL, I WENT WITHOUT INSURANCE COVERAGE FOR 2 WEEKS. ALL STATE SHOULD LOOK INTO THIS COMPLAINT AND PROVIDE A SOLUTION. FURTHER, I NEED TO AGENT TO STOP HARASSING ME WITH LETTER OF NON PAYMENT.Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer Answer
Date: 08/08/2022
Complaint: 17633573
I am rejecting this response because: the company has not provided adequate response to my complaint. The company has not acknowledged the fact they did not follow back up with me regarding this issue in my complaint. The agent has not returned any of my calls to them to resolve this issue.
Sincerely,
***********************Initial Complaint
Date:07/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/10 i was hit by a person who had their insurance via E-Surance (Owned by Allstate). My vehicle entered a repair shop after they acknowledge fault and my claim was *********. Since 5/13 the vehicle has remained at the shop and we cannot get anyone to call or email back to get the estimate for this repair approved. They are outright ignoring me and the repair shop I want my time compensated (15 hours logged) and i want my vehicle repaired and compensation for depreciation in value of the vehicleBusiness Response
Date: 08/01/2022
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that this complaint is regarding Esurance. We respectfully request that this be forwarded to Esurance for a response.Customer Answer
Date: 08/01/2022
Allstate owns E Surance and i cannot get ahold of anyone there despite attempts on every means of communication
*****************************Business Response
Date: 08/08/2022
Thank you for contacting our office regarding this concern.Upon further review, it has been determined that ************** Department of Insurance has completed an investigation on this same issue. We respectfully request that the complainant contact the ************** Department of Insurance with any outstanding questions.Customer Answer
Date: 08/08/2022
This is not for the ***********************. This accident occurred in ********** so this has nothing to do with my complaintInitial Complaint
Date:07/27/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Allstate Customer Resolution Specialist while initially helpful stopped answering my phone calls and returning my voicemails about my issues. Please contact me to resolve my issues for my multiple policies with your company because I switch to another company that is more professional in communication with their consumers.Business Response
Date: 08/01/2022
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that this was previously handled under Better Business Bureau File # ********. We respectfully request that any additional questions regarding this matter be directed under the original file number.Customer Answer
Date: 08/01/2022
Complaint: 17631757
I am rejecting this response because: the original complaint was not resolved and I am being ignored by the corporation.
Sincerely,
*******************************Business Response
Date: 08/08/2022
Thank you for contacting our office regarding this concern. Upon further review, it has been determined that this was previously handled under Better Business Bureau File # ********. We respectfully request that any additional questions regarding this matter be directed under the original file number.Customer Answer
Date: 08/08/2022
Complaint: 17631757
I am rejecting this response because: the employee in charge of that complaint stopped answering my calls and returning my voicemails. Maybe you should reach out to your customers before they cancel their policy they have had since 1983!
Sincerely,
*******************************Initial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.ALLSTATE IN COMPANY ACCT #: ******** BAL. $93.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 08/03/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Initial Complaint
Date:07/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07-07-22,, I was in a automobile accident my complaint is poor customer service experience very minimal corresponded from adjuster and manager no clarification on what the vehicle was totaled out which left a gap owing lender, secondly conflict of car rental coverage, no clarity it was discussed among agent and supervisor without knowledge of the outcome neither one contacted me , Overall the nonverbal communication as well the inconsistency I experience from Allstate Insurance, left me frustrated and very disappointed while trying to heal from accident.Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Initial Complaint
Date:07/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I previously used allstate as my insurance company. Unfortunately, they were unable to provide home insurance and I needed to switch insurers. I informed the bank to pay the following years send flood insurance as I was changing insurers however they sent the payment anyway. I asked them to not cash the check but they said they had to do that and then send a refund. It is now 2.5 months later and I have not received my refund of over $3k. I have contacted them numerous times by email (all documented) and basically just get the run around. They tell me they are having technical difficulties with returning/cancelling the payment. I have also filed a complaint with All State corporate but they have not provided any assistance in the matter. Thanks,*****Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer Answer
Date: 08/02/2022
Complaint: 17629660
I am rejecting this response because:I am not worried about the privacy concerns, I just want my refund. This is just another excuse to not provide any information on when I will actually receive the refund. I want action from them, not lip service.
Sincerely,
***********************Business Response
Date: 08/08/2022
Thank
you for forwarding this inquiry to our office.
Customer concerns are important to us and we appreciate the opportunity
to address them. Due to privacy
concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within
48 hours to discuss their concern.Customer Answer
Date: 08/08/2022
Complaint: 17629660
I am rejecting this response because:They arent providing a real response. They are just trying to get out of this. There is not a privacy concern. I will work with you. Also they NEVER contacted last time even though they said they would reach out. They are not doing anything to help.
Sincerely,
***********************Initial Complaint
Date:07/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Roadside Assistance Membership Number ********* I called in the month of May for roadside assistance. I placed a service request online which gave me an eta of 90 minutes to start with, that 90 minutes stayed there on screen forever. Then I called for a quicker service. The phone operator who tried to find a quiker eta said she does not have an updated eta. Then apparently she called me later and did not get me on the phone, so she went ahead and cancelled the service request...This is according to the "notes" provided to me by the two dispatch phone operators yesterday and today. I never received any phone call from anyone in Allstate that day. The female dispatch operator simply went ahead and put false misleading notes in my member account. You have a 1.1 star BBB rating so I am sure you are aware of this practice.I tried calling your membership department approximately 10 times to discuss this with a manager, however your membership department operators did not let me speak to a manager. One of the managers in your dispatch department literally hung up the call on my face. If I paid $5 for this I wouldn't care. But I have paid a sum of $139 towards your Elite Plan. More importantly after learning about those false misleading notes in my member account (added by your phone operator), no reaonabale person could a one hundred percent trust in your roadside assistance again.A piece of advice - I am not being racist, however I would have to say if your primary customer base is in an English speaking country you should have your customer support who is fluent in that language. I could never understand anything your call center operator say, their accent is so thick and horrible it is almost impossible to figure out what they are saying. That's just a fact you like it or not. I demand a refund of the full $139. We have 3 choices here: 1) Refund 2) Credit Card Dispute 3) Small Claims Court. Let me know which option would you prefer.Thank you.Business Response
Date: 08/01/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Customer Answer
Date: 08/09/2022
Complaint: 17629262
I am rejecting this response because:I added roadside assistance through my all state insurance policy. The roadside assistance is active since 07.28.2022.I called roadside assistance today Aug 8th, 2022. They said the roadside assitance is not active, it will start on 18th August. So up until 18th August I'll be a one hundred percent out of pocket, that's what roadside assistance said.Does not make any sense because I already paid the roadside difference for the current policy period and the upcoming policy period. I told them the same to which roadside assitance said even if you have paid for roadside assistance to cover you till 18th August we can't give you any roadside assitance up until 18th August because your policy states that your roadside is starting from Aug 18th.That makes me wonder if I am currently insured at all. I believe I have paid the premium for the current period just like I have paid the roadside difference for the current period. Am I currently insured? I am also currently supposed to have roadside coverage through my insurance policy but all state said roadside is not active.All State is a cheap company I knew it before but this is ridiculous.STATEMENT 2:
******* a supervisor from All state Roadside called me and said he will give feedback to Customer First team. I don't pay money to ********************** to end up only giving feedback. ******* also said to call him in his personal number at 4am if I ever need roadside assitance. He also asked me to tell roadside call center guys to reconfirm my roadside status but the call center guys said that is not their job. The All State Agent *********************** office manager Tigran said for such a minute amount of roadside ADD ON insurance policy, you do not expect it to work. As in, yes you paid for the service but the service costs so little you should not expect to actually receive the service from All State.
Sincerely,
*****************************Business Response
Date: 08/10/2022
Thank
you for forwarding this additional information to our office.
Customer concerns are important to us and we appreciate the opportunity
to address them. Due to privacy
concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within
48 hours to discuss their concern.Initial Complaint
Date:07/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/19 i was rear ended by a customer of ********************** in which they should be held responsible for my rental car. I had to originally go through my insurance as I needed a car to get to and from work and if I hadnt gone through insurance I wouldve had to wait for them to claim liability. My car was originally estimated to be completed on 7/29 which exceeds my 30 days through my insurance in which I called allstate in order for them to pick up my rental until it was completed, the allstate adjuster proceeds to tell me it goes against their policy and that they do not do direct pay I will have to wait until the claim is closed out and then get reimbursed. I then decided to call another agent who stated it is possible for them to pick up the rental where she transferred me to claims and the phone call was dropped. Today I called the originally adjuster and she proceeds to tell me there is nothing she can do so I ask for her manager in which she places me on hold and then tells me she is not available and she will give her my information and have her call me back in which I have yet to hear from her. I am already a week past my original rental allowance that I had to pay $321 in order to keep so i can go to and from work and now am excepting to pay the next 3 weeks of rental out of pocket for an accident that wasnt my fault.Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.Initial Complaint
Date:07/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Would like to send my dissatisfaction to Allstate Insurance Corp, for their arrogance and non help with a claim I submitted. I have been with allstate, for over 24 years, just on one property and 8 now, on another. This does not include my auto insurance which I've had on numerous occasions on and off throughout my life. It's really pathetic, after filing a homeowners claim, that you people can be so arrogant. Talking to a claims representative and listening to him brings out what I feel "the we're not here to help you and you're really not in good hands with us". So I replaced shingles on my roof, a few times after storms, on my own. When I should have called a roofer and let them tarp it and attempt to repair it. I since talked to a person named ********, who is just as arrogant. I hear you loud and clear, in your voice. And he is supposedly a person, in a supervisory role. Have a roofer attempt to repair it he says. Yeah right. So is the roofer supposed to rip out shingles and then attempt to repair. I called two different roofers who both tell me the same thing, and that is the game allstate is playing with me. Yes ********, it is a game. I figured that out. You never did want to help out. So, you risk not collecting an additional 50K plus over the remaining time I have left, on this earth, over your refusal to lend me a good hand with my roof. I see what is going on here. Never was in good hands. These roofers only want to sell me a roof as I see it. Allstate doesn't want to do anything for me. My agent says, "oh we're sorry". And I'm sure they collect a percentage from me, considering that is where my premiums go, ****** financial, ****************, *************. I'll give you guys 72 hours to call me and tell how I could possibly be in good hands and why, over the remainder of my life why I should pump tens of thousands more, into your bank account. ************. You people really throw the lions out when it's time to file a claim. I learned a lotBusiness Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
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