Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lakeshore Recycling Systems has 5 locations, listed below.

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  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and set up three separate pickup times in the past three months to get a replacement garbage bin because the previous owner of the house left us with a broken lid. Each time I was assured that if I leave the empty bin out on a certain day, they would bring a new bin out, but as of today, my bin has still not been replaced.

  Business Response

  Date: 06/30/2023

  Hi *****, thank you for bringing this to our attention and thank you for your patience. We will do a container swap today for you. Thank you!

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023 I received an invoice for $3.00, a late charge from a November 2022 bill. This charge was automatically deducted from my checking account. I called and explained that I never received the November bill, the representative I spoke to agreed to remove the $3.00 as a curtesy, and I would see the credit to my bank account in 30 days. It's been more than 30 days and I have to see a credit to my account. I called on or about May 22 and spoke to a manager, she ensured me that I would receive the credit in a few days, she was processing it immediately as we spoke on the phone. It is now June 1, 2023 and I still have not received the $3.00 credit. I want a credit to my account ASAP. There is no reason why this should take as long as it has.

  Business Response

  Date: 06/27/2023

  Hi *******, we do apologize for the delay in processing the $3.00 credit. Per our records, the $3.00 credit was processed and applied on June 23rd and will reflect on their next invoice. Thank you!

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LRS misses about half of the pick garbage pick *** that are scheduled. We submit missed pick up reports every time and sometimes they come days later sometimes they dont. No matter who we talk to we cant seem to get this problem resolved.

  Business Response

  Date: 06/20/2023

  Thank you for bring this to our attention and we apologize for the inconvenience. We will work with our local operations team to identify why these issues are occurring and how to avoid these from occurring in the future. Thank you!

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for approximately 4 weeks to have my yard waste bags picked up. I called and spoke to someone several times that confirmed the bags would be picked up, but they don't get picked up. Now no one is answering the phone, returning my voicemails, or returning my emails. I have paid for this service.

  Business Response

  Date: 05/25/2023

  Hi *****, 
  
  Thank you for bringing this to our attention. Our driver came by at 6:11 PM on May 24th and there were no yard waste bags out at the curb. Can you contact ** at ********************** to work with our team to resolve this? 
  
  Thank you!

  Customer Answer

  Date: 05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I started service with Lakeshore Recycling, it was never stated to me that there would be a $60 fee for picking up the cans when/if we ever cancel. I was emailing with a customer service member and they first told me that it was a $60 cancelation fee. When I asked them to please send me a contract that I signed stating that, they quickly changed their wording and stated that it's not a cancelation fee but rather a $60 fee to pick up the cans. I then asked if I can drop the cans off somewhere to avoid the $60 fee. They stated that I could not. I called Lakeshore to see if that is true and they stated there is no way to return the cans to LRS other than paying the $60 fee to have them pick the cans up. This is a complete scam for many reasons. 1- It was first stated to me that it was a cancelation fee but then they changed the wording as soon as I asked for a contract showing this (I have it in writing where they called it a cancelation fee) 2- How can you have no drop off option and only a $60 pick up option? 3- None of this was ever stated when we started services with LRS.

  Business Response

  Date: 04/24/2023

  Hi *******, 

  We apologize that you received inconsistent information regarding our cart pickup processing fees with the cancelation inquiry of your account with LRS. Because your residence is what we consider an open market, not contracted through a municipality, we do have set pricing for the cart pickups. Currently, our pricing for cart removal/pickups when an account is canceled is $30 per cart. We unfortunately do not allow carts to be dropped off at one of our locations due to safety reasons with so many large trucks coming and going. If you would like to proceed with cancelling your account, please email *********************** or call ** at ************ to continue the cancellation and prepay the $60 cart pickup processing fee.

  Thank you!

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19966246
  
  I am rejecting this response because: the $60 cancelation fee/pick-up charge was not disclosed when we agreed to Lakeshore's services. Also, Lakeshore changed their wording as soon as I requested a signed contract showing the cancelation fee. I asked if there was a cancelation fee and the they responded that there is a "$60 cancelation fee."
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/02/2023

  Hi *******, since you are in an open market area there is no contract you had to sign. The cancellation fee and the cart pick up/removal fee are used interchangeably because if a customer cancels, we charge to remove the carts. We can, however, lower the cost to $30 to have the carts removed and cancel your account. If you would like to proceed with cancelling your account, please email *********************** or call ** at ************ to continue the cancellation and prepay the $30 cart pickup processing fee. Thank you!

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lakeshore recycling systems (formerly DC Trash) changed our billing information without our consent. The garbage bill was being paid by the landlord. The landlord ran the bill up and then switched it to my wife's name. This was almost two years ago. They've refused to pick up their cans after we canceled our service (two years ago). They've also been billing us regularly without providing any service whatsoever. The original bill was run up to $500. The bill they are now trying to collect is over $1700 for the years that they have not provided us a service or even bothered to pick up their cans even though we've contacted them many times. There's zero chance I will ever pay them for a service that they did not provide. I will negotiate the $500. I will not pay for anything else. Management was supposed to be calling my wife but instead they sent another bill. I don't know what to do at this point. This is so corrupt and morally bankrupt. Do I seek civil litigation? I feel as if that's my only option at this point...

  Business Response

  Date: 05/09/2023

  Hi ****, thank you for reaching out. Our team has looked into this and based on what we have in our systems, this account was created in 2018 under ********************** name and the only change that was made was to increase services on 3/11/2020. We see that you all called to cancel your service on 12/1/22, not 2 years ago which we could credit $325.67 for which will bring the new balance due to $1,374.94. The last payment we received for this account was on 5/19/2021 for $136.48 and this was applied to the invoice from 3/25/2020, we do not have any record of payment after that. If you would like to work on a payment plan, we can remove all late fees which will be $169.30. Thank you.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 19966235
  
  I am rejecting this response because:

  With all due respect, your response is absolute nonsense. Literally everything you stated is wrong. We have emails between the LANDLORD and LRC from 8/21 demanding answers on why we were getting billed because her account was on AUTO PAY. We also have emails stating that our account would be "closed out" on 9/10/21. LRC stopped our service at the end of July 2021. We called MANY times to have the cans taken away and were always told we had to pay our bill first. We have garbage bills from the new garbage company dated 8/21-present. We were threatened with collections but LRC never followed through because there's nothing legitimate about this, namely any type of signed contract with my or my wife's name, so they've just CONTINUED to bill us. They stated in their response that our service was canceled in 12/22. We JUST got the new bill for service from 4/23-6/23! They have NOT provided a service since July of 2021 and yet they've billed us FOR YEARS. My wife (whose name they decided to put the bill in, without her consent), has only ever received ONE email from LRC, at the end of August, 2021 and it was for an outstanding bill of $655.68. They accused us of not paying our bill for over a year, even though it was supposed to be on auto pay, AND I had recently paid the quarterly bill because they threatened to turn off our service. I have bank statements to prove that. 

  LRCs response was completely unacceptable and frankly, insulting.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/31/2023

  Hi ****,
  
  Can you provide any documentation that shows that the landlord is responsible for waste and recycling collection? If so, we will reach out to the landlord for payment.
  
  Thank you.

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19966235
  
  I am rejecting this response because:

  It took 19 days to come up with that? You really think it's ethical to transfer a debt that doesn't exist to somebody else now? Just wow.

  You conveniently skipped over the part that you've been illegally charging us for almost two years without providing a service. 

  You also conveniently skipped over the part that everything in your last response was blatant lies. 

  If you were going to terminate our service in 2021 because you said that we hadn't paid our bill in a year, why would you STILL be allegedly providing a service without any payments? Something really strange going on there..

  I stated that I was willing to negotiate the $655 from 2021 (minus 22 months of storage, since LRC has refused several times to come get their cans). That's all there is to this. All your extra is nonsense. It's illegal and corrupt. 

  If you want to continue to play this game where you have no documentation or knowledge of anything whatsoever and you want to claim to be innocent until proven guilty then I will provide documentation, in court. This is your final chance to do the right thing. 

  I currently have emails between the landlord and LRC where she's asking LRC why we're, as tenants, being billed when her account with LRC was on auto pay. We have emails between the landlord and LRC that state that our account would be closed out in Sept of 2021. We have current bills from our garbage company and a statement from 8/2021 demonstrating that we were no longer using LRC. I have documentation that proves that you've lied to the BBB about this entire situation (the bill was NEVER in my wife's name, we didn't cancel in Dec 2022, and you have not provided ** ANY service since 2021). I also have a lease that states that we are not responsible for the garbage bill. 

  You've dragged this out long enough. It's time to come clean and wipe this illegitimate debt off your books before this escalates further.

  A timely response would be appreciated. 

  Collect your cans,

  *************************

  Business Response

  Date: 06/09/2023

  Hi ****,
  
  Our customer experience team has looked into this and we can settle at your proposed amount of $655.68. Can you also provide us with a specific date that you moved out? Our team will close out your account with that date.
  
  Thank you!

  Customer Answer

  Date: 06/13/2023

   
  Better business bureau:

   I would like to be compensated for storing LRCs garbage cans for years but at this point I'm just happy that we finally got an acceptable response. 

  I cannot provide documents proving when we moved out as we still live there, we just use a different garbage company. 

  I would like a representative from LRC to contact me and confirm that we've come to an agreement on the $655.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been unable to get their accounts receivable department to correctly post our payments to our account. We are a new customer to LRS as of summer 2022. I paid the first invoice with a personal check mailed to their ******* address. It was posted correctly. The second invoice in August was paid via my bank's bill paying service. My bank mailed a check to LRS *******. Only after doing the same with my third invoice did I find out the August payment had not been posted, but the third invoice payment had. I called customer service to find out what happened. They didn't have record of receiving the payment. My bank verified LRS had received it, cashed the check, and deposited it into LRS's bank account. I communicated this information to LRS ***************** As of 3/15/2023, LRS has yet to post that payment to my account, which was verified by my statement printed from their website. Communication with LRS occurs only via my initiating it. It seems to me that the employees there just don't care. **************** has no ability to take actions, only to be the "middle man." Until last summer, we had been served with a different company for waste removal and had not even one reason to call them with any issues. With LRS, it only took a couple of months. Now on top of this situation, it look as if the payment of my fourth invoice is also not posted. It was mailed mid-February and has not yet been posted. It seems LRS does not know how to handle bank checks.

  Business Response

  Date: 03/17/2023

  Hi *******, thank you for bringing this to our attention. Our Collections and Cash Applications Manager will be contacting you shortly. Thank you!

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have been contacted by a LRS representative and she is committed to resolve the issues. I  am not yet able to be satisfied but will let you know when I  am.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Geneva, ** recently ago and enrolled into the *** garbage cart program over the phone. I ordered a ***************** cart and a 65 gallon recycling cart and was told that drop-offs are on Tuesdays for my neighborhood. February 28th is the day that the carts were supposed to be delivered. The carts never came and I called a couple days later and the *** rep told me that they "ran out" of carts that day which is why I didn't receive one. They put in an order for me to receive the carts on March 7th. On that day, around 3pm CST, I called *** because I still had not received the carts. The rep said that they have until the next day to deliver the carts and that I would receive mine by March 8th. On that day, at 2:30pm CST, I called *** again because I still had not received the carts. This time the rep told me that no cart order has ever been created for my address and offered to create one for next week. Obviously I couldn't accept that without talking to a supervisor first and being given an explanation because I have no reason to believe that anything will be delivered. She said someone would call me from *** to discuss this but that never happened either.

  Business Response

  Date: 03/13/2023

  Hi ******, thank you for bringing this to our attention. We have looked into this and saw that you have been in contact with our team and that the cart were delivered on Friday, March 10. Thank you!

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/22 I was driving in the alley behind the **** block of *********** in *******. A LRS truck (license plate ******* was coming in the opposite direction. Having nowhere else to go, I pulled over as far as I could to make space for this vehicle. The truck pulled through without caution, scratching my sideview mirror. The driver then parked their truck, pinning me in between a utility pole, a garage, and their truck with no ability to move or open my door to speak with the driver. After removing the refuse the truck then left the scene of the incident without exchanging insurance information.I contacted LRS customer support about the issue and asked for their insurance information. They informed me that my only option was to file a paper with them which they may or may not respond to. Since I have received estimates up to $1983 for this repair, I would like to have more ability to advocate for myself during this process by speaking directly with an insurance company. Filing a report with the company that damaged my vehicle, and giving them the right to determine whether they will cover repairs costs, is an obvious way to receive no reimbursement for the damage done (not to mention the value lost on the vehicle from now having to have a repair on its record).

  Business Response

  Date: 03/06/2023

  Hi *******, thank you for bringing this to our attention. One of our representatives has called and emailed you to follow up on this. Thank you!

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19536308
  
  I am rejecting this response because:
  

  When your representative, ****, reached out he only tried to get me to fill out a claim. This does not change the situation at all because it still prevents me from being able to speak directly with your insurance.

  Your driver hit my car, fled the scene, and you are now refusing to share your insurance information. Please make this right by letting me speak directly with your insurance so that Ithe person actually involved with the incidentam able to speak with them about the details of what occurred.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/13/2023

  Hi *******, this information was sent to you on March 7th at 10:48 AM. Thank you!

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19536308
  
  I am rejecting this response because:

  I did indeed receive a message from LRS with insurance information on this date  I have yet to hear back from the insurance provider and would like to keep this ticket open until I do in case any issues arise with establishing the claim

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call LRS explaining my project and wanted to know if they had a roll off dumpster for the job. My job removing stones and pavers from the yard and around the house. The representative from LRS suggested that i rent a 30 yard roll off dumpster . she explained , if the dumpster was over weigh , it would be a additional charge . i agreed , the dumpster was delivered on my driveway without any wood underneath the wheel, after completing the project , LRS was call to remove the dumpster . A truck came for the removal of the dumpster. They. removed the 10 yard but left the 30 yard. , before the driver left my home , he pointed out to me that the driver knew better to drop off the dumpster without having wood underneath the wheels . once the truck pull the dumpster up , it will destroy the concrete . I received a call stating that the dumpster was to heavy to removed , they suggested that i rent another ********************************************************************* to the 10 yard dumpster. I rented the 10 yard dumpster and downloaded it into the 10 yard dumpster , After downloading the dumpster LRS was called again for the removal , they stated it was to heavy and again wanted me to rent another for another Four hundred dollars . After complying with LRS , they refuse to move the dumpster and it been setting in my driveway since January 20 ***** . this is causing a big problem , we cannot use our garage and our neighbors are very concerned .

  Business Response

  Date: 02/21/2023

  Hi *******, thank you for bringing this to our attention. Your dumpster is too heavy to lift legally and safely, and we have offered to deliver another dumpster but you have declined to pay for it. To resolve this, we will have a dumpster delivered to you so that you can off load some of the material into the new dumpster and then we will remove both roll-offs off of your property. We will bill you accordingly for the two roll-offs, and if you choose not to pay will send this to a third party collector. Thank you

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************