Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meijer, Inc. has 321 locations, listed below.

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• 

  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

  
• 

  Meijer

  2155 Sir Barton Way #100 Lexington, KY 40509

• 

  Meijer Express Gas Station

  4039 W. State Route 22-3 Loveland, OH 45140-7349

• 

  Meijer Express

  130 S Gary Ave Bloomingdale, IL 60108-2243

• 

  Meijer, Inc.

  3822 Colonel Glenn Hwy Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer.com adverised they will deliver groceries for free to those with SNAP and EBT but only if you use meijer.com it's a lie, when u go to check out your order it doesn't allow you to. When talking with the websites chat bot it also states we are unable to accept SNAP and EBT on meijer.com . Please help to resolve the issue

  

  Business Response

  Date: 12/16/2022

  On 12/14/22, we tried reaching out to the Customer to try and further assist with the order but had to leave a voicemail. As of today, no response from Customer.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pounds of ground beef today at Meijer in ****** ********. The meat looked fresh and we planned hamburgers for dinner immediately upon arriving home. We got home, I opened the package of ground beef. Upon splitting the beef into patties, I noticed there was dark gray meat mixed in with the fresh meat, which is common practice at some places, but the meat in the middle was dark gray and smelled rancid. The meat on the outside smelled and looked fresh, but the meat in the middle was clearly going bad and stunk. I continued making the patties after taking a couple pictures, and put the patties in a pan on the stove. While cooking, our house immediately became engulfed in the smell of putrid meat! I tried tasting the burger, but I could taste that the meat was definitely not fresh. Dinner ruined. I realize this is common practice, but enough is enough! Customers believe they are buying fresh meat, and deserve fresh meat. This is unacceptable and should actually be illegal if it isn't already! It is disgusting to smell rancid meat while trying to prepare what we thought was fresh meat from the store. Someone needs to stop this. Stores doing this should be fined! I am reporting this because this practice needs to be stopped.

  

  Business Response

  Date: 12/21/2022

  On 12/16/22, the Store has reached out to the Customer to try and resolve the issue a few times. The Store Director assured the Customer about the procedure ********************** does and asked for the sell by date but the Customer ended up disconnecting the call.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an incident with a Meijer manger over a food return she told me she hated seeing food go to waste I explained to her I was disabled and received food assistance she told me to get off disability and get a job so I would have to worry about managing my food monies.this was on 8-6-95. On 8-17-22 I filed a report on Meijer Customer ******* gave them my contact info and my number of ************.They sent me an email acknowleging my complaint with them saying someone will be in direct contact with me.No one ever called me and I called them and emailed them multiple times with no help only to say they have my complaint this went on for 83 days of them lying to me giving me disinformation and making excuses and promises and then not fulfilling them,I only got them to respond when I wrote the Meijer president ***************** to explain my plight.since no one was responding and when they did no one knew nothing but yet the customer care agents were aware of my complaint and emails and phone calls numerous time during those 83 days. No one knew anything after talking to 4-5 upper echelon employees thats why I escelated in to *********** I was told by one market director that my complaint was in "no where land." even though customer service has record of my complaint and all my calls and emails and they would tell me that they would again send all of the information again to the appropriate person.I went thru multiple market directors and supervisors and regional market directors and no one knew nothing of my complaint except for the ************* agents but all the upper echelon management knew nothing.After being deceived and ignored and lied to I contacted the CEO/president and then on the next day 10-27-22 I heard from someone from risk management who made fun /belittled me and mocked me due to how I reacted to this complaint the night it happened due to my mental condition which he trivialized.. 83 days writing/calling and waiting and no explanation to this day of why and how

  

  Business Response

  Date: 12/21/2022

  On 12/20/22, our *************** was able to get in touched with the Customer by email and there has been communication back and forth. The Customer has been informed that the position remains the same.  The matter has been reviewed and the Customer's concerns have been addressed to the parties involved. The Customer is aware of the matter being closed.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18512292
  
  I am rejecting this response because: Their response is so vague and says absolutely nothing menaingful and of significance as I have asked them for numerouse times and they just say the same old tired thing. They refuse to explain why if took them over 70 days to respond to me numerous emails and phone calls. They have been stonewalling me from the start even though multiple Meijer customer care specialist would tell that that they have forwarded compalint to the appropriate person and they will be in direct contact with me which never happened as they lied as to their assurances.The absolutely refuse to divuldge ant information as the time frame of the complaint. I was even informed by a market director *************************** that my complaint was in "no where land." and he wasn't the one responsible. They simply are scared to explain anything that I ask them thats reasonable as to the time period and how the claim was handled or not handle. Thegive conflicting remarks as in it was lost but customer care agents say it wasn't/isn't lost.Someone is lying and hiding and hoping I will simply go away. I also am not pleased with a certain individual victim shaming me They have offered me ****** but that is with the understanding  that they don't have to tell me anything.For almost ********************************************* with their loies and false promise I feel I am entiled to ****** for their purposely stonewalling me and ducking me. If it wasn't for the email I sent to *** ******************* many more stonewalling days would of elapsed  with no contact from them or them giving me more lies and misinformation and insincere assurances again and lies and deception and unfullied assurance that went of for over 70 days. They had plenty of time to resolve this matter very early on but they chose to ignore it and wait /hope I would go away which I didn't and won't be until I get some sense of justice.The ****** can be viewed as they have said as a customer service to me with no other further defintion of explanation as what the means/entails. They are lucky I don't seek punitive damages due to the excessive time period that they can't/won't explain and their poor treatment/behavior.I have many notes dates,times people I talked to but they don't wanna hear anything as to that. I also suggested a sit down with a neutral party and they refused so obviously they don't wanna discuss this matter  in front of a neutral party as then details with come out and explanations will be required.I will settle with them for an explanation of the excessive time period  and circumstances of the delay/lies/stonewalling etc... along with ****** for my over 70 days of consistent agrravation of calling and emailing them very often and being told the same old tired lies .****** come out to being roughly **** a day which is more than fair . The *** of Southwestern Airline just sent ****** to people would had to wait 3 hours of more for their flights recently.How many more hours did I endure as to those ***** days They want this to go away and end then pay me ****** as a curteousy payment for the mishandling/inconvience they caused me and refused to respond to and answer.Perhaps I should ask for more due to their arrogance which really offends me .My parents and I have shopped at Meijer for a combined 90 yrs or more If they don't wanna offer any explanation in a settlement  then it will cost them  ****** instead of the ****** . So in conclusion ****** with an explanation or ****** with no explanation to settle/resolve this matter. Thank you for your time and attention as to this matter by the BBB.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/28/2023 D.O.P, OPEN CAN OF MIXED VEGETABLES FOUND A PIECE OF WOOD INSIDE MIXED THE VEGGIES .IT WAS THE LENGTH OF ABOUT ***** AND 1/8 THICK,HERE ARE THE NUMBERS ON TOP OF THE CAN {KIRXI9IC} , 10:52, **** MIX VEG. BOUGHT AT THE STORE#*** ON *******************************. TELEPHONE ************.

  

  Business Response

  Date: 12/16/2022

  We have sent this complaint to the Store Director who will be reaching out to the Customer.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Wednesday December 7, 2022, I was at the Meijer store this morning at 30800 Little Mack Ave, Roseville, MI 48066 around 6am. As I was leaving the store to get some air around 6:39 am the Greeter said something to me. I asked her to please stop talking to me because of my previous issues I had with her.
  
  I told her to stop talking to me. She got mad and demanded I leave her store. I asked to speak with either John B******, the Store Director or the Assistant manager Mike and she claimed both weren't here.
  
  I went to ask to get another manager from a man in the produce section. He refused. He walked up there with me. And then another manager walked up there and ordered me to leave. All 3 of them threatened me to leave. I just want that specific female greeter to stop harassing me in the morning.
  
  I didn't get a chance to do my shopping.
  
  The other Greeters are wonderful. But this particular is retaliatory towards me
  
  She lied and said that she didn't say any of these things. They all refused to let me speak with Mr. B****** the Store Director. Mr B****** ALWAYS told me, if I had any issues to ask for him. But today I wasn't allowed to speak with him.
  
  The store have video evidence so it would prove what occurred as well. If not I can provide it.

  

  Business Response

  Date: 12/16/2022

  On
  12/8/22, the Store Director has spoken to all Team Members within store and the
  Customer has been made aware that of any issues arise to ask for the Store Director or Manager.

  

  Business Response

  Date: 01/18/2023

  This issue has been taken care of. The Customer was informed that Jon can be contacted if the Customer needed to speak to someone.

  Customer Answer

  Date: 01/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  January 19, 2023
  
  Complaint:
  ********
  
  I am rejecting this response because: The issue has not been taken care of. I
  NEVER informed that Jon can be contacted if the Customer needed to speak
  to someone". 
  Jon NEVER Reached out to me.
  
  The other John, John B******. said he WAS NEVER
  INFORMED of that incident on December. So, I called Meijer Headquarters on
  December 9.   
  
  On 12/9/22 at 11:22 am, Gabe, Female Customer Service Rep
  from Meijer Corporate headquarter said that I should receive a phone call from Raed the Market Director. She said
  the Store Director john B****** Should had been made aware. But he wasn't.
  She acknowledges that.
  
  But on 12/8/22 in their rebuttal, they claim the Store
  Director spoke with their staff, but this proves they NEVER did or 12/8/22
  
  Here is the Google audio recording with that
  conversation with Gabe on December 9, 2022 where she admitted that the Store
  Director John B****** should had been made aware of that incident. I also told
  her that the Store Director Mr. John B****** was NASTY towards me over the
  phone and called me a trouble maker. I told her I wanted that address as well.
  
  On the recording she said she would have
  the Regional Marketing Director investigate this and call me to resolve all of
  this. But he NEVER DID. Gabe lied to me.  On the audio she said I will hear
  back from the Marketing Director regarding the way I was mistreated by the
  female Greeter and the Store Director John B****** yelling at me for
  complaining. But that MD NEVER contacted me. I was misled by Meijer
  headquarters. 
  
  **********************************************************************************
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was placing a deliver order through the mejier app and tried online and it took 2 days before I could get it to go through with the help of customer service. Once the order was placed, they pushed my scheduled time back 2 hours, then the shipt shopper informed me mejier canceled my order without my permission or knowledge. Received an email from Meijer stating THEY we're having technical issues, called customer service again, the representative spent an hour calling the store manager and her supervisor just to come back and tell me it was a processing error on the mejier side and she issued a $10.50 coupon to re order my groceries. So I do, and now at this point 6 hours later then the original scheduled time the same thing happens again. Called customer service for the third time in 24 hours and this representative tells me it's a form of payment issue. I called my bank in between order to ensure my card was not flagged because of the attempts to process an order and it was not not holds plenty of money to cover the bill. I tell her this and that she should pull the call before because the first representative said nothing about my payment being an issue. The representative was so unsympathetic and awful to me. I asked for a coupon or compensation, in case I ever have to walk into another mejier again, and she says I was already compensated, for a $10.50 coupon I used toward the order the was canceled by ******! Both times the order was canceled it said it was canceled 4-6 hours into the FUTURE which makes no sense. This is awful customer experience and unfortunately my sick child and my family have to wait for a third day for groceries. This is the last straw is awful experiences with mejier delivery and something needs to change. Your consumers are real people who depend on you're services to work for us not against.

  

  Business Response

  Date: 12/16/2022

  On 12/5/22, we sent an email to the Customer to follow-up to a voicemail we left earlier that day. We informed the Customer that both orders and the call with the agent were reviewed. The agent was coached accordingly. This Customer has been issued $50 and $50.50 coupons totaling $100.50 for the inconvenience that was caused. We have not heard back from the Customer as of today.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt occurred with a meijer credit card. I am a victim of identity theft and I have disputed this with ********, Equifax and Transunion. The debt was not legally verified by providing copies of the originial debt as requested. Meijer has notified me that the debt is being handled by ********* but is still reporting inaccurately on my credit reports. I demand this debt be deleted.

  

  Business Response

  Date: 12/16/2022

  On 12/2, we sent an email to the customer apologizing for the issues and forwarded to the appropriate department to review the case. We have not heard back from this customer as of today.

   

  Thanks,

  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Meijer app with my *** card as the primary and my credit card as the secondary card. I had MORE THAN ENOUGH money on the *** card to cover my food, but somehow they charged my credit card still even though I only got FOOD items. I called customer service and they said it was because the prices increased on the food and they had authorization to only charge me the exact amount on the *** card and that I didn't choose substitutions. I didn't choose substitutions because the app has a bug and it won't let me choose them!Clearly if I am on food stamps, I can't afford an extra $34.99 even though I had enough money on my *** card to cover the cost of the food! I WILL NEVER SHOP AT MEIJER STORES EVER AGAIN BECAUSE OF THIS! I CANNOT AFFORD TO PAY $34.99 EXTRA WHAT DO YOU THINK THE PURPOSE IS FOR HAVING AN *** CARD?THIS IS THE WORST COMPANY EVER!

  

  Business Response

  Date: 12/16/2022

  On 12/9/22, we sent the Customer an email apologizing for the recent experience with their order. We issued a refund for $34.99 on 12/9/22 which usually takes 3 to 5 business days to reflect on the Customers account. We have not heard back from the Customer as of today.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But, I have looked at my account history and I do not see the refund of ***** at all.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 26, 2022 for $66.23 grocery delivery.I made a home delivery grocery order as I don't drive due to health issues, low immune system. Then my order arrives smelling like it was rolled around in an ashtray!!! I have extreme sensitivity to smoke and couldn't even use my groceries because the cigarette smoke was so strong. My entire food order was unusable I have contacted Meijer for a refund I also contacted Shipt this put my health and safety at risk. Meijer is responsible for refunds and they're refusing to get back to me so I must assume they consider this to be an acceptable way to handle this. All I want is my money back since the whole order wasn't safe to use. It's standard policy for no smoking for deliveries due to the health and safety issues. I'm out grocery money now and no food, I find it very unprofessional of Meijer company to **** this acceptable.

  

  Business Response

  Date: 12/16/2022

  We sent an email to the customer apologizing for the recent experience with the order. We have issued a refund for this customer and issued a Free Delivery coupon for the inconvenience that was caused.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to Meijer about a week ago and they are selling bad meat and try to get a refund and never happened I would like to let you know that they are selling bad meat and I wonder how many people got sick not surprised that there is no lawsuit

  

  Business Response

  Date: 12/16/2022

  On 12/7/22, we sent an email to the Customer to inquire about more information regarding the situation that happened, but Customer has not responded back to **.