Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meijer, Inc. has 321 locations, listed below.

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• 

  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

  
• 

  Meijer

  2155 Sir Barton Way #100 Lexington, KY 40509

• 

  Meijer Express Gas Station

  4039 W. State Route 22-3 Loveland, OH 45140-7349

• 

  Meijer Express

  130 S Gary Ave Bloomingdale, IL 60108-2243

• 

  Meijer, Inc.

  3822 Colonel Glenn Hwy Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer has products selling after expiration datesthis is happening more and more. Buying milk and cant use even for a week because it goes sour. This has happened numerous times. This week they had pop on sale for 5/5. Cant see dates because the bottle are dark with the soda in it. Opened up and no fizzy. Looked with flashlight and all were expired. Vegetables go bad within two days.

  

  Business Response

  Date: 12/16/2022

  The Store Director reached out to the customer today, 11/29/22 and will be investigation the issues with the items. The Store Director will be compensating the customer for any loss that was incurred. 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/25/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer offered a coupon in the weekly ad ( *****/ *****, 2022) for ***** off with Mperks when you buy $100.00 or more of Cottonelle, Goodnights, Huggies, Kleenex, ********* ***** and ************ (all copyrighted names) When you press the clip now button - one is directed to the products page of items that qualify for purchased with this coupon. Pick up or delivery (Only listed on web page)Upon ordering items - specifically listed- the order total $ ******, Pick up Fee $ Free, Estimated taxes $ ****, Subtotaling $ ******. Special $ ***** with a balance of $ 101.52.Under this total is a section Your final total may differ from the estimated total above because of substitutions, inventory changes, or because pricing and discounts are applied on the date of the pickup/delivery.Meijer applied an additional Mperks credit of **** to this order. A credit that was earned after the online order was placed, prior to pick up, and automatically applied to the pick up order. I called customer service and spoke with a nice representative. I was informed the ***** credit was not applied to my order because one of the items purchased couldnt be found by whom ever she had to call about this. I found the item listed on their page, rep also found the item. Asked me to hold again, while she called ?. And told them the item was found. Asked me to hold again.then came back on the line and explained that now because a $4 earned reward was automatically applied ( I was unaware of) that it put my order .22 Cents under the amount required. So I asked exactly how is one to make an order that meets the required perimeter of this coupon. When a person is not given all the correct order information or asked to apply any in their account rewards they earned. Again put on holdwhen she returned to provide the answer the phone line was conveniently cutting out her answer and I was disconnected.This seems to be an old bait and switch promotion.No one called back

  

  Business Response

  Date: 12/16/2022

  We called and sent an email to the customer on 11/29/22, apologizing to the customer and informing that we have issued $50 coupon for the order experience that happened. We have not heard back from the customer as of today.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stores are not open 24/7... this is ridiculous in 2022.. as a 100% deaf person who works 3rd shift I find your store hours a hindrance to trying to lead a normal life with my disability...I also feel your store hours actively push disabled people as well as people who work 3rd shift to lead a less quality life.. I also feel I would not seek employment at your Storrs due to your hours not being open 24/7... also you cannot blame it on covid as canned response...

  

  Business Response

  Date: 12/07/2022

  We sent an email on 11/25/22 to the customer to ask if they could provide the store location but the customer did not provide that information to **. Not sure what happened, but we sent an email due to the information the customer provided us, that talking on the phone is not an option. We wanted to make things easier with the communicating with the customer, so we sent an email. If the customer can provide us with a store location, then we can take a further look at the request.

   

  Thanks,

  

   

  Customer Answer

  Date: 12/07/2022

  Complaint: 18455184

  
  

  I am rejecting this response because:

  I never received the second email after I replied the 1st time...I even checked my spam folder... I do not see why I need to provide the closest store when you have already stated with canned response that COVID still effects your business..i have no illusions or hope any Meijer store will be open 24/7 even after I provide the closest Meijer store to me...

  Sincerely,

  
  

  ***********************

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on November 21, 2021 at approximately 1 PM in the afternoon. The time I reserved for my order to be delivered was between 5 and 6 PM at 5:30 PM. I received a notification from shipt stating that they were running behind and my delivery time was being changed from between five and 6 to 6 and seven I van received another notification at 6:49 PM stating that my order was going to be delayed yet again I havent proceeded to call customer service for ship it to see what was going on. They informed me that they are having issues with the new promotion. that is promoting free delivery with online purchases at ***** stores for snap and EBT customers so they said that my order had not been picked up by a shopper and they cannot make their employees pick up an order. They added more money to the order as incentive for someone to pick it up twice and yet it still had not been picked up. I was on the phone with them for two hours and finally we canceled the order and I decided to place it as a pick up for the following day, and I would call. And politely explain to Meijers customer service that what had happened the previous evening and hopefully they could write the wrong and expedite my online order seeing as how it was my mothers birthday today and now 22 November, and there were things in the grocery order that I needed for today as early as possible And I have been very understanding as far as the delays. I understand its the holidays and what not but my children had to go to bed with for dinner. They had stale, peanut butter and jelly sandwiches because I did not receive my order and now, yet again my moms birthday is going to be ruined. I was on hold with ***** customer service for 45 minutes a supervisor then got on the phone and said that there was nothing they can do and they cannot override the store Director and there was nobody there over her that could do so and I asked her out you have to be kidding me after all Ive went through Ive placed this order. My pick up time is 24 hours after the order was initially place I was supposed to receive it last night at 5 PM. This is not my fault by the time the shoppers go to fulfill my order everything will be gone because its Thanksgiving. Thats why I put the sin yesterday. She then informed me once again that she was so very sorry but there was nothing she could do. Ive been in the customer service business for 30+ years theres always something you can do. They shouldnt be advertising promotions that they cant fulfill. This is not the first time Ive had a problem with ***** online ordering one time I ordered on a Saturday evening because I finally had time to sit down and shop for myself. Take a minute I purchase something to pick up the following day because it was later in the evening when I picked up the item it wasnt the price that I had originally seen when I ordered the item and they informed me that oh, because the sale changed but thats not fair. I ordered it last night and I had no idea it was on sale and now youre telling me oh, like you took the money out of my account but but now I have to pay more for it thats not right I emailed their corporate customer service that time and never got a response. There was another time I sent an email and I got a response so Im very sorry for your inconvenience well this is happening an awful lot and I know with their contracts with the government there has to be some form of compensation for them to be doing these promotions for EBT and snap, but theyre actually not getting done and thats not fair. I feel that I am being discriminated against because Im paying with EBT ship it wouldnt pick up the order so here I am at that point I didnt even know if the money would go right back to my card or Id have to wait for three days for it to be refunded, and if I wouldve had to wait three days we wouldve had no food for Thanksgiving and I get and Im sorry for your inconvenience an inconvenience that has now taken me a total of three hours to try to rectify and theres nothing you can do because youre busy that was my answer that I received from ***** corporate customer service and the store. Director would not expedite my order no if answer about the time slots are filled. And the order that I had placed was a $500 order I mean this snap contract with *****. It was on the news I dont feel the way that I was pushed aside and basically not listen to and Im sorry Im sorry Im sorry well theres something somebody can do and I tried to call the corporate headquarters number and its disconnected

  

  Business Response

  Date: 12/07/2022

  This customer reached out to us on 11/22/22 about the cancelled orders and rescheduled orders. We have apologized and explained what happened. We also issued $15.50 and $30.50 in coupons for the inconvenience and trouble this has caused the customer.

   

  Thanks,

  

   

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18450242
  
  I am rejecting this response because:
  I have asked to be contacted by the area supervisor of the location i shopped, and also my mother's Birthday was ruined! She is 66 and not in good health. After the order was canceled on 11/22 by customer service i never reordered and didnt plan on reordering from meijers . I went shopping at a ******* on 11/23 finished my shopping waited in line and my EBT was declined how humiliating ,I then was trying to find out what was going on cone to find out i had an order at meijers that i did not place so i had no choice but to pick it ip the day before thanksgiving what else was i going to do the day before thanksgiving i had received no notifications of an order nothing the only reason i had knowledge if an order was my declined EBT card and as far as the coupons it was all used on the orders substitutions on the original order which i toldd them would happen on one of the many times I contacted customer service scene it took 3 days to get the order taking it up to the day before thanksgiving , the substitution were way more expensive than my original items and there were was birthday dessert i no longer needed because my mothers birthday was done . I called customer service yet again to explain what happened and how i didnt place this order and basically had no choice and if the listen to last recorded customer service call i placed they could hear it was to he cancelled and if i so chose i could reorder which i didnt  and also they could hear that no one made an effort to help me the ****** of my mothers birthday this whole situation could of been avoided if the manager at the location actually looked at my before saying they couldnt expedite because if they had they would of realized that customer service could see my order but could not on their end and i tried to speak to the store manager who would not speak with me while i was on location trying to pick up my order basically no effort was made to right the wrong . If you read the job description of their store manager position  this behavior is not listed nor is it listed in their mission statement about customer service and i am really disappointed that no has contacted me after i specifically requested that on most recent call to customer service which they assured me they would get my information passed on . So i feel that this issue has not been resolved 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an home deliver order(Order No. *********) at 11-21-2022. The order shown was delivered, however, I literally at home and left the door open. I checked both in and outside of my house. Nothing came up.(Also, I was charged TWICE of NO-PURPOSE from meijer($4.95 each time). I called customer services number ************, was place on hold for ALMOST ONE HOUR. I request FULLY REFUND(order amount$17.27+$4.95x2) on this order. The agent informed me she has no power to process it. OK, Then I have to fill complaint on BBB website. Pre-Authorization Debit At Meijer 066, ***********, ** On ****** From Card#: XXXXXXXXXXXX8449$4.95 Pre-Authorization Debit At Meijer 066, ***********, ** On ****** From Card#: XXXXXXXXXXXX8449-$4.95

  

  Business Response

  Date: 12/07/2022

  On 11/22/22, customer reached out to us to discuss what was going on with the order not being delivered at the address. Since the customer did not receive the order, we issued a refund on 11/25/22. Refunds usually take 3-5 business days to display in the customers account. We apologized for the inconvenience that was caused. We also tried issuing a $10.50 coupon, but the customer did refuse.  

   

  Thanks,

  

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a delivery order this morning to be delivered between 7 to 8 am. The Shipt rep sent text to say that someone rear ended them so would not be able to deliver the order I paid $61.84 for. I called Meijer customer service and was assured would be refunded but instead they canceled the order so no refund will be issued. This company has pocketed my money

• Initial Complaint

  Date:11/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for pickup on 10/28/2022. I picked it up that evening, around 7:23 PM, from the ************* at *************************************************************************. The order included four 15-ounce cans of WOLF BRAND Chili With Beans. I was charged for all four cans at $2.45 each, but I only received three cans with my order. Please note that I did try to resolve this directly with Meijer before contacting the BBB, and I would have preferred to resolve it that way, rather than having it get this far. However, I contacted Meijer via the contact form on their web site, approximately a week after the order was completed. All I asked for was refund for the $2.45 plus any applicable tax. I never received any kind of response to that request.

  

  Business Response

  Date: 11/17/2022

  We have tried reaching out to the customer by phone and email on 11/14/22 and today, 11/17/22 and still no response from this customer. The email that was sent was informing the customer that we have tried reaching out to resolve the issue. We need an order number in order to further assist.

   

  Thanks,

  

   

  Customer Answer

  Date: 11/19/2022

   
  Complaint: 18397118
  
  I am rejecting this response because:

  Emails that were sent directly to me from the business were automatically moved into my Junk folder, so I never saw them until 11/19. I replied directly to the business today with the additional information they reqeusted, but at this time, the matter is not yet resolved. For the BBB's records, I will paste the text of my response to the business.

  
  Sincerely,
  
  ***********************

  "Hi *****,
  
  I just received a response from the BBB that you've been trying to contact me. Your message was in my Junk folder for some reason. I made a typo in my complaint to the BBB. The order date was October 18th, not the 28th. My apologies. The order number was 726242277.
  

  

  Business Response

  Date: 12/20/2022

  On 12/16/22, we sent another email to the Customer informing that we left a voicemail that morning. We issued a $20.50 courtesy coupon on 11/20/22 to resolve the concern. The coupon was clipped and redeemed that same day. We did ask in the email if there was anything else we could do further to assist, to please let us know. We have not heard back from the Customer of today. 12/20/22.

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, Nov. the 11th 2022. I went shopping for groceries at the Meijer's location in ***************. As I was going about my shopping I wished to compare the unit prices of products to try to find the best deals, or at least be informed about my shopping decisions. I found that for many of the in-store brands, they listed only the total price of the item with no readily available information on the unit price of the item. I have not sought a resolution directly with the company. I seek no monetary compensation, I only wish for a change to store procedure to require that unit price as well as total cost be listed for all items where applicable.

  

  Business Response

  Date: 11/17/2022

  On 11/8/22, the Store Director tried reaching out to the customer to speak more about this issue and kept receiving a busy signal. We also sent an email thanking the customer for the feedback and the concern was forwarded to the appropriate department to look at for future projects as well. No response from the customer as of today, 11/14/22.

   

  Thanks,

  

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer had an mperks promotion for getting 30% off toy orders made for pick up. I tried to check out with a bunch of Legos and thought I was successful but when I went to the website the next day it had not gone through. I tried over and over but just got the message that something went wrong and please try again. I noticed a new message on the cart that there was a limit of 3 Lego sets, so I reduced it to 3. Got the same message again. I was doing this with both my account and my husband's account with the same results over and over. I called customer service twice and they told me they were having difficulties so just keep trying on the computer and phone app. I finally got one order to go through, but when it was time to pick up they only had one of the sets so i cancelled it to try again to get three sets. I tried everyday with both my account and my husband's for the next week and consistently got the same message. One of the customer service people told me that their IT department was working to limit it to just one set so I even tried just one set in my cart and still the same rejection. They deal is over now, I spent a lot of time just trying to make it work with no results. All I want is that Meijer honor their promotion and let my husband and I order three lego sets for the 30% off.Thank you,

  

  Business Response

  Date: 11/09/2022

  We were able to speak with the Customer today and explained the issue. We issued a $50.50 coupon for the inconvenience the Customers experience with the 30% coupon not redeeming correctly. This Customer was satisfied with our resolution. We are closing this case.

   

  Thanks,

  

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time this company runs a baby week special they never have to stock to comply with the special. The coupon never seems to work. At this point its just a way to get a consumer to buy and then bait and switch them. It has happened every single baby week sale At this point it is awful to do this to mothers. This current promo is buy one get one free huggies special delivery diapers. You have to buy online (not in store) but when you place the order the product is never in stock. They get you to buy everything else but dont give you the actual deal you intended to get.

  

  Business Response

  Date: 11/10/2022

  We send an email on11/8/22 to the customer regarding the coupon. We apologized for the experience the customer. We issued $30.50 coupon for the inconvenience this caused. No response from the customer.

   

  Thanks,