Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

  
• 

  Meijer

  2155 Sir Barton Way #100 Lexington, KY 40509

• 

  Meijer Express Gas Station

  4039 W. State Route 22-3 Loveland, OH 45140-7349

• 

  Meijer Express

  130 S Gary Ave Bloomingdale, IL 60108-2243

• 

  Meijer, Inc.

  3822 Colonel Glenn Hwy Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was hoping that I wouldnt have to escalate an issue I had with being overcharged on an in-store pickup, but customer service seemed to be unwilling to resolve.Meijer has Lego sets currently on sale in store (as of 10/24). They are marked on the shelf with a sale price. In the Meijer app, there is also a coupon that applies an additional discount on all toys and is available only for in store pickups (active as of 10/23). I ordered a few sets for Christmas for store pickup through the app. I received an email showing the pickup prices along with my scheduled time to pick up. Several of the items ended up not being in stock, which is understandable, considering store inventory isnt always 100% reflected on online pickup purchases. The items that were available had these prices listed on my confirmation email:Qty: 2 @ $***** / EA Qty: 1 @ $***** / EA Heres my calculated price since that email also listed a few sets that ended up getting cancelled for not being in stock - $136.29 (***** + ***** + *****) * **** (sales tax)When I received my order from the designated parking spots, I was handed a receipt that just has item descriptions and barcodes along with my order. No pricing was included. I received another email from Meijer shortly after my pickup of a charge for the following:2 at $69.99 / EA 1 at $41.99 / EA Order Total$194.71 At no point was a told there was a change in price from when I placed my order and received the confirmation email with charges in the afternoon to when I picked it up that evening, so Im not sure what is going on.I called customer service in the evening and explained the issue. The problem is that they have no visibility into store prices and the store has no visibility into store pickup / online ordering and seemed to think there wasnt an issue. I tried to explain it again to customer service on the phone, but was interrupted and told there was nothing they could do.

  

  Business Response

  Date: 11/08/2022

  On 10/28/22, we were able to speak with the customer and resolve the concern. We explained how the system works and once the first order was picked up the discount was removed from the second order. We apologized and sent an email to the customer for speaking to us. We also issued $30.50, $20.50, and $10.50 coupons for the experience. We are closing this case.

   

  Thanks,

  

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was overcharged at Meijer for 80$ the coupon on the website allowed me to redeem it more than once although I was unaware that it wouldnt be applied, I therefore split my order in to two different orders instead of keeping it in one, because I was unaware that the first order would void the second order. It applied the discount ( to make me buy stuff) but then overcharged me later. When I contacted customer support they told me they would not give me the money back that I would have saved if I had put all the items in one order.

  

  Business Response

  Date: 11/08/2022

  We sent an email to this customer on 10/31/22 apologizing for any confusion surrounding the online order. We explained what exactly happened in both orders and issued a $30.50 coupon for the inconvenience that was caused. No response from the customer.

   

  Thanks,

  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer listed 30% off all toys online pick up only. Then 30% off of all legos in store and online. Several people have put in orders for multiple legos and have picked up. Attached is one of the orders. Using another account I can order multiple toys with this coupon. Attaching another order to show. I cannot order legos at this discount price. **************** said their system is not working for only Lego orders and they will not honor the coupon because of the tech issue. They also have said 1. All legos are out of stock which is not true I went to the store. 2. You can only use it on one Lego and it will work. I tried one Lego and it will not work. Also have someones order ordering multiple sets. Attaching my one Lego order that will not process. 3. Said all online orders are down with that coupon. Not true I ordered from my husbands account a non Lego toy and it worked. Meijer is blocking the use of the coupon advertised for 30 off any toy to not be used on legos and claiming tech problems but will not honor it in store

  

  Business Response

  Date: 11/08/2022

  Today, 10/31/22, we were able to get a hold of the customer to get a better understanding of what the issue was. We did apologize for the experience and explained that the limits on the lego sets. We also issued $70.00 courtesy coupon and explained how this could be redeemed. Customer is satisfied with this resolution. We are closing this case.

   

  Thanks,

  

• Initial Complaint

  Date:10/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to place an online order for multiple toys using an mperks offer along with a 20% off of my total purchase coupon that Meijer.com issued me due to multiple issues before with an online order. I called the online support team and they offered no resolution except to tell me that I can only order 1 lego set. When you go online for each item, it lists limited stock but no where does it say you can only order 1 lego set. I tried to explain that to the support team and they refused to provide any other resolution to me. I'd like someone from the corporate office at Meijer to contact me in regards to this.I should be able to buy multiple lego sets (although it may be limited to 1 of each set) and still use my coupon for the additional 20% off of my total purchase. This is the second issue I've had with Meijer's online system. The first time, I ordered set using an mPerks deal and the store canceled my order twice. They claimed it was because the item was no longer in stock but I went into the store and they had multiple sets of the specific lego set I was purchasing. I was able to purchase one at that time but there was still no valid explanation provided for why my order was canceled multiple times.I've had poor overall customer service experiences multiple times with Meijer at this point.

  

  Business Response

  Date: 11/08/2022

  For this customer, we sent an email on 10/28/22 apologizing for the issues with order placements due to the Lego toys and coupons. We issued $40.50 for all inconvenience that was caused. We were able to speak to the customer a few times and the customer was able to place a sufficient order.

   

  Thanks,

  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27th I placed a $510 pickup order $489 of which was EBT funds. Due to technical difficulties the order was cancelled moments later. The $489 was taken and I have yet to get it back, in most if not all cases EBT funds unlike credit/debit are returned back moments later when a order is cancelled. They have said the refund have been sent out after weeks of reviewing but upon contacting my state they have no evidence of a refund to me or anywhere in the system. I asked to escalate and speak higher up many times only to get a apology and assure the refund is coming. Order number is ********* along with case number ********.

  

  Business Response

  Date: 11/07/2022

  On 10/21/22, we were able to reach out to the customer and confirmed that the refund was received back on the card

  for $489.07. Customer confirmed and is all set. We are closing this case.

   

  Thanks,

   

  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/8/2022 I placed an order for pickup at Meijer on Marketplace in Caledonia. The first available time for pickup was Sunday between 10-11:00 am so I booked it. I got confirmation of the order and the total amount of the order was $135. I picked up the order on the 9th at my scheduled time and the total was again $135. As I was driving home I got a text from Meijer thanking me for my order, and the total amount was now $195. So I called the store to see what happened and it seems they did not honor any of the sale prices from the weekly ad which ended at Midnight Saturday night. I spent a good 45 minutes being tossed around to different people at the store. They said there was nothing they could do. So I told them I was going to bring the order back. They had to check with the store manager and he agreed that theyd rather take the order back than to honor their sale prices. It would have cost them $60 and saved them a customer. By law, they HAVE to toss that food $195. And of course well never know if they really tossed it or put it back on the shelves. I asked the store how I go about returning the product and they said to bring it back to pickup. I asked if someone would be out there to take the order, and the store manager said I should just leave it outside. Of course I said No Way. Then they could say I never brought the order back. So I called the number on the sign in back and the kid came out and took all the food. To this day which is now the 18th, I have not been issued the refund of $195. *** made at least 4 calls to the store asking where my refund is and why didnt they just cancel the transaction. The girl in Digital actually told me they never do anything the first time someone calls. Im just soooo disappointed in how they handled this. Id like my refund - cant imagine why its taking this long.

  

  Business Response

  Date: 11/08/2022

  On 10/25/22, we were able to get a refund issued for this customer for $190.38 at *******. Customer should have received this.

   

  Thanks,

   

  

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/5, I purchased a **** gift card for $499.96. When the card attempted to activate it failed. The bottom of the receipt (attached) notes to take to customer service for assistance. I noticed when I was taking it to customer service that that card had been tampered with. Someone had placed another barcode over the card's barcode. Luckily the tampered barcode was not activated. I went to customer service to receive a refund on this card. I was told that they would need to talk to Loss Prevention since the card had been tampered by someone else. I left my name and number for a call back. The next day I had not heard back and was told that they had lost my information and to please provide it again which I did.I subsequently called up on numerous days and was told I would receive a call. On 10/13, I informed customer service that I would give them until 10/17 to give me a call or I would have to escalate this issue. I still have not received a call back. This should be a really simple resolution which could be 1) refund method of payment 2) refund with cash 3) activate a **** gift card with $499.96

  

  Business Response

  Date: 11/07/2022

  On 10/20/22, the Store Director was able to reach out and communicate with the customer. The customer was taken care of. We are closing this case.

  Thanks,

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online at Meijer to have groceries delivered. My order was placed 10/13/22 and the groceries were supposed to be delivered between 10pm -11pm later that night. But my groceries were never delivered. And Meijer cancelled my order with out my consent. I paid the delivery fee of **** which was taken off my credit card ending in #**** . My order number was *********. I also should mention I used an ebt to pay for the groceries and that the exact same issue happened with Amazon fresh , never delivering my groceries when I pay with an ebt card. Now both Meijer and Amazon have done the exact same thing of not delivering groceries when I pay with ebt. And I have documents showing this. I filed a complaint near a month ago with the Better Business Bureau against Amazon . That case number with the Better Business Bureau is #********. About the same issue I am having with Meijer. In both cases my groceries were not delivered . I have a recorded phone call with Meijer telling me they cancelled my order after the delivery time passed. I do have that recording saved and can provide it. I also notice complaints against Meijer with people who use ebt as payments as well as other numerous other complaints. Ive noticed a pattern of when I pay online with ebt, my groceries are never delivered. There is also another complaint I made back in January of 2022 of ******* not delivering my groceries , the complaint number is #********, I again payed with an ebt card and I was told the driver stole the food. after they picked up my ******* order. I contacted a manager on Linked In , the managers name was *********************** , and this occured 1/22/22 . I have uploaded a screen shot of the page from Linked In where I made the complaint. and contacted the ******* manger. So there is a pattern of online delivery never being delivered when I pay with ebt. The stores are all local so this is a community scam with out a doubt.

  

  Business Response

  Date: 10/18/2022

  On 10/14/22 we were able to refund the customer the entire order. We also gave the customer a free delivery coupon and $10.50 courtesy coupon due to the inconvenience this has caused. We are closing this case.

   

  Thanks,

  

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18221785
  
  I am rejecting this response because:  I never did recieve any  $10 dollar coupon nor do I see any free delivery.  I will filing a small claims court case because the manager accused me

  of cancelling my order when I in fact did not cancell my order.    Meijer cancelled my order with out my consent.  In addition there is not $10 dollar coupon anywhere on my account 

  or free delivery.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/09/2022

  For this Customer on 10/14/22 we refunded the entire order and we issued a $10.50 coupon and a free delivery. We also issued $43.50 coupon four days later. This was not the Customers fault as to why the order was cancelled. We are currently looking into why this order was cancelled.

   

  Thanks,

  

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer ******************************************************************************* ************** Subject: Today I received poor customer service from ********************** employees at ********* **. The Assistant Store manager **************** refused to address the incident TODAY Saturday, October 8, 2022 at 12:47 pm I was at the Meijer in ********* ** on ********************************************************************** wanted to purchase some hot food so I grabbed a ticket. I was waiting for someone to come out. The female deli lady ******************** waited on another customer first. But I was before that customer.So I asked to speak with the Deli Manager, ****************** She came out and told her to help me. But she refused and served the other female customer before **** told the female Deli Manager ****************** why didn't you tell her that I was next in line..She completely ignored me. I asked to speak with the store manager. She called *******************. But he never came out..so I asked the lady greeter to call him. While waiting I saw the Assistant Store Director walking in. His name is ******************** dealt with him before regarding how the food deli employees had served another customer before me. I told him it just happened again today. He said it's not his problem and said he's busy.So I went to ask the female greeter why she didn't tell me the Assistant Store Director was here. She got nasty with me and said I needed to speak with the manager on ******************. She then said **** won't address the issue because he's busy with more important things.I told her I'm going to file a higher complaint and she said go ahead.Today once again I was treated in a very unprofessional manner by the Meijer staff Hopefully this can be addressed.

  

  Business Response

  Date: 10/17/2022

  The Store Director reached out to the customer on 10/11/22 and apologized for the situation. $5 happiness card was offered for the inconvenience which the accepted by the customer. We are closing this case.

   

  Thanks,

   

  

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** President * ***** Executive Officer at Meijer... 10/07/2022 Dear ************, it saddens me to even have to take the time out of my day to even write you this letter, but if people do not let you know where it is broken, you have no way of fixing it. Please see attached letter.

  

  Business Response

  Date: 10/17/2022

  On 10/13, the Store Director did review the case and reached out to the customer to inform the customer that the Market Director would be reaching out as well.

   

  Thanks,

   

  

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18184985
  
  I am rejecting this response because: no marketing director has ever contacted me. 
  
  Sincerely,
  
  *********************************