Business Profile

Event Ticket Sales

Fever

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,056 total complaints in the last 3 years.
408 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertisement. Did NOT get what I paid for. The Haunted Tavern states that is an interactive experience. It is NOT. The experience I went to on 9/10/2022 at *************************** was nothing more than a few people telling a few stories. 2 stories had nothing to do with the mansion and 1 of the stories told no one in audience could even follow. One staff member was good and the rest seemed to be people that had no acting, story yelling, or performance skills. The drinks were watered down and not tasteful at all. I am beyond disappointed that I purchased 4 tickets to this event which was falsely advertised. There was NO interaction, NO surprises, and NO chills as stated on your ticket. I would like a full refund. The email used to purchase tickets was
Business Response
Date: 09/12/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:09/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 3rd,2022 Candlelight ****** 9:45pm The Lantern I had purchased two tickets for the above mentioned event. Weve been to 3 other candlelight orchestra events and have never encountered any issues We arrived at the address at 9:30 - noted the venue looked very dark, no open doors no lights. We parked and walked up between 9:33-9:35 Checked all doors Everything was locked No activity at all - we kept checking around, confirming address and location There was a sign on the door with a QR code - by then its 9:42 My husband activated the live chat option and I sent an email straight away We were both met with a recurring excuse of their policy - no **** arrivals When Im fact we were early The venue closed the doors before the 9:45 time Back and forth with no response, no opportunity to be given a credit. Nothing. I find this very unacceptable Weve been to 3 others and the ***** always stays at the door until the very last minute. I did not ask for a refund, simply a credit as they are not honouring their policy which states they close the doors at 9:45 Which they clearly did not, it was prior to that time. Additionally, the note states that if they missed the early show they could be admitted to the late show. But they do not honour the same courtesy for a credit for the late show?! And we were NOT late! Celebrating our 23rd wedding anniversary and hoped to see this performance We asked to be contacted multiple times and nothing Quite disappointed in their customer service, or lack thereof!!
Business Response
Date: 09/12/2022

Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:09/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to ************ exhibit in *** on 9-13-21. Because of Covid, we were unable to attend and I emailed Fever then. I have sent MANY emails to Fever over the past year requesting a refund of my money. I received an email from Fever in Sept. 2021 saying they would create a VIP voucher that would be good for another event. I was unable to find that voucher on the Fever site. I emailed them again explaining this and again requesting a refund and was sent the same email saying a voucher was on the site to use. In another email I explained that because of health problems, I would be unable to purchase tickets to another event and just wanted a refund. I have spent the past year emailing Fever over and over again. At least 3 times *** received emails back saying "were processing your inquiry and will have one of our agents get back to you as soon as possible" and in two emails they replied "We have escalated your case to our special cases team. The team and I will work diligently to find a solution, and we will send you an update via email shortly" and big surprise, I was not contacted again.I have had several health issues in the past year I am having to attend to and on 9-9-21 I emailed fever back about that saying I dont wish to spend any more months exchanging emails with them and I just want a refund of the original $69.80 paid on September 13, 2021 through ***************** Im not even asking for interest they have earned on my money. They emailed back today to say they could extend my voucher. Its obvious in looking at the BBB site, there have been numerous complaints filed against this company and am looking for help from the BBB in obtaining my refund.
Business Response
Date: 09/10/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:09/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to an event through fever. The event was canceled several days prior, by the vendor, due to flooding. We were not informed of the cancellation and drove 50 miles into ****** for an event that had been canceled. I went through all of the online and customer service channels with **********************, and have received no resolution. I am due a refund, but have received nothing.
Business Response
Date: 09/10/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 09/10/2022. We look forward to hearing back from you. Regards,
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased tickets for ******** experience , immediately after purchase realized it was for a morning show which I could not attend due to work and my kids being in school. Ive emailed (only point of contact which is super frustrating) Ive emailed them about 15 times , its been almost 2 hours and I still have no reply .. this is so frustrating . Why Isnt anyone helping????? Very unsatisfied with the attention Im going to have to call my credit card and cancel it .
Business Response
Date: 09/10/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 09/09/2022. We look forward to hearing back from you. Regards,
Initial Complaint
Date:09/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/8/2022, I made a $160.40 order for 2 tickets for 10/22/22. On the same the day, I requested a refund due to schedule conflicts with my wifes planned events. Today, 9/9/2022, they refused to refund me. The refund request was within 48 hours of my payment. I have provided all the needed information and went through different agents who arent allowed to approve a refund. It is quite ridiculous at this point. I am simply requesting a refund for services that havent even been delivered yet, nor has the date even came close. If I I must file a report with other agencies, then I will do so if the refund cannot be completed in a timely manner. Ticket ID: ********
Business Response
Date: 09/10/2022
Hello. Thank you for bringing this to our attention. We addressed this issue via our customer support team on 09/10/2022. We look forward to hearing back from you. Regards,

Customer Answer
Date: 09/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****************
Initial Complaint
Date:09/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE OF TRANSACTION:Event date - August 5, 2022, Bank processing August 8, 2022 (**************).AMOUNT OF MONEY YOU PAID THE BUSINESS::$51.40 which was inadvertently paid twice (Total $102.80). WHAT THE BUSINESS COMITTED TO PROVIDE YOU:A refund of $51.40.WHAT THE NATURE OF THE DISPUTE IS:While the company provided me a receipt for their refund, my bank never received the money. Non-receipt was confirmed by the bank in writing (attached). The business has ignored the verification from my bank that their refund was not received.WHETHER OR NOT THE BUSINESS HAS TRIED TO RESOLVE THE PROBLEM:Yes, via an online and email dialog which became repetitious with the business repeatedly insisting the refund was complete. (Email dialog available)I AM ATTACHING:- Image of the two transactions (tickets)- Copy of their "receipt" of refund - Copy of letter from ************* stating non-receipt of the refund
Business Response
Date: 09/06/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Customer Answer
Date: 09/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Simply stated, their responses have been the same from my first interaction with them. They claim a refund has been issued. I (and my bank) maintain the refund was not received.
A letter from ************* confirming no funds were received is attached to my BBB complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 09/29/2022
The user has decided to wait until the dispute is resolved, our customer service is available 24/7 to address any additional issues related to this purchase.
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The debit card dispute is in process. On Monday, 9/26 I received a request for information from TheFirst Bank. Their request and my response along with the information they requested were uploaded as PDF files on 9/27/2022.

***********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:09/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mom and I both purchased a family pack of tickets for the same date and time on accident (only one of us should have got the tickets!) I emailed Fever before the event telling them what happened and they sent back a terms and conditions statement about it being non refundable. Very robotic and uncaring. Both sets of tickets were purchased day of and again I messaged BEFORE the event started. Her tickets were scanned, mine were not. It's a childrens event and this business is cut throat with zero ***** for customer mistakes. I find it extremely cold and ridiculous. The duplicate tickets were a MISTAKE. We still attended same date and time! I have a ticket ID for the ones we did use and mine that were unused! I'll never buy tickets through them again even if it means missing a cool exhibit. Based on the amount of complaints here it seems they treat all customers poorly. Such a shame. We ended up unnecessarily spending over $150 for the Dinos Alive event......
Business Response
Date: 09/02/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

Customer Answer
Date: 09/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I ordered and emailed all within an hours time after realizing my mom and I bought duplicate tickets for the same event. This isn't a simple I can't go anymore situation or I pulled out. It was done in ERROR. I still attended the event. It's cruel that you would not have compassion for this instance.
Your **** are unrealistic and greedy. The amount of reviews on this site should be a wake up call but you clearly put profits above people and experience. I'll be staying far away from any Fever hosted event and be sure to spread the message.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 09/03/2022
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets for ******************** Experience for August 20, 2022 total $135.38. Due to unforeseen reasons, I had to cancel the tickets. I contacted Fever for a refund and they only offered a voucher for the same Prince ******* on a different date. I have no interest in rescheduling and want a refund in full.Ticket ID ********
Business Response
Date: 09/02/2022
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favourable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

Customer Answer
Date: 09/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be resolved when I receive my refund.

Sincerely,

*********************************
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased tickets for an event through their site. Had to download their app to see the tickets after the purchase was complete. Date was correct when purchasing. Checked about a week before the event and saw that date of the tickets were for that evening. Contacted Fever (only able via email) but received no help to get it moved back to the correct date. Basically got, "sorry". No transfer to the correct date or any resolution. They said to try to discuss with the venue. It's not the venue's fault. There are numerous tickets involved as not only did I purchase 3 for our immediate party but we also have several others that purchased tickets for the same date that are now affected as well.
Business Response
Date: 09/02/2022
Thank you for your message. As we mentioned in our customer support message, we need you to email us from the account that made the purchase in order to make changes to it. We look forward to hearing from you again.

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This business has 1 alert

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Fever is NOT a BBB Accredited Business.