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Business Profile

Event Ticket Sales

Fever

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

This business has 1 alert

Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fever has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fever

      76 Greene St Fl 4 New York, NY 10012-4379

    • Fever

      2140 S DuPont Hwy Camden, DE 19934-1249

    • FEVER

      625 W Adams St Chicago, IL 60661-3603

    • Fever

      13455 N Montebello Blvd. Montebello, CA 90640

    • Fever

      379 W Broadway Ste 344 New York, NY 10012-5121

    Customer Complaints Summary

    • 1,056 total complaints in the last 3 years.
    • 408 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around April 12, 2022, we purchased two tickets to the **************** Exhibit in ******* for a June viewing date. On or around June 12, 2022, we paid $19.36 to change the date of our tickets, per Fever policy, to July 15, 2022, for an evening viewing. On July 15 at or around 3 p.m., I took an at home Covid test that was positive. At or around 3:15-30 p.m., we contacted Fever via phone to reschedule due to Covid, per their policy. A representative stated we needed to submit printed Covid test results with my name, the date, and proof of positive results to reschedule. We were assured rescheduling would not be a problem. I could not get an appointment for a Covid test until July 17, 2022. We contacted Fever via phone on or around July 17, and were again assured we could reschedule once results were submitted. On around same date, results were sent to Fever. The person with whom I was to attend the event then traveled out of the country for a wedding that had been post pined since 2020 due to Covid. Upon retrun, on or around August 23, 2022, we again reached out to Fever to reschedule and were assured via phone we could reschedule, but needed to do so via email. After sending numerous emails, and placing another call, Fever has refused to allow rescheduling and in fact hung up on us. Via phone, Fever assured rescheduling without problems. Via email, Fever has refused to reschedule first claiming it has been more than 60 days since our scheduled viewing on July 15, which is in accurate as today is August 31, 2022. When this fact was presented, Fever then stated they do not reschedule due to Covid because we did not contact them prior to our scheduled visit on July 15, 2022. As stated above and as our phone records show, we DID contact them prior to our scheduled entrance time. We have wanted to reschedule our viewing, but at this point, would like a full refund and for Fever to be held accountable for violating their own policies.

      Business Response

      Date: 09/01/2022

      Hello,

      Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 1 ticket for an event to happen on 9/25. I caught COVID-19 and unfortunately I could not make it. I messaged the event and told them what happened and they told me I would only be refunded a voucher instead of my money back. The voucher can only be used for 2 events happening in my city and I only have 60 days to use it ! Nowhere on the event site did it say I would be refunded to a voucher with only 60 days to use it. There was also Nowhere on the site that I seen where my ticket was non-refundable.

      Business Response

      Date: 08/31/2022

      Thank you for your messages. We addressed this issue via our customer support team on 08/31/2022. If you have more questions regarding your case, please reply directly to them.

      Customer Answer

      Date: 08/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They are still not providing a refund as an option to me. Customer service is of no use. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The issue is still being handled, the case is not yet closed.

      I'm still awaiting a final conclusion from Fever and the bank. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 09/19/2022

      Details: User contacted us the day of the event as she was feeling unwell, following our policy we offered her a voucher for any Candlelight event, which she accepted. However, when she was trying to use the voucher she encountered some issues and felt frustrated. Then she opened a dispute. When we tried to refund her, we couldnt as the charge had been disputed in Stripe.

       

      UPDATE: The dispute shows as lost for us in the Stripe platform. This means the amount will be returned to the user by the bank. Please find attached a screenshot with the resolution.

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Fever several times to explain they do not follow their own policies and refused me entry while I was in the permitted time frame. The doors were closed early to the event I had purchased tickets to and fever is refusing to provide a refund for their own negligence. This is unacceptable, DO NOT DO BUSINESS WITH FEVER!

      Business Response

      Date: 08/31/2022

      Thank you for your messages. We addressed this issue via our customer support team on 08/31/2022. If you have more questions regarding your case, please reply directly to them.

      Customer Answer

      Date: 09/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The response provided by Fever indicates the matter was resolved via their customer support email, but they simply closed the tickets, and stated they would be unable to provide a refund. Once the refund has been issued I will be happy to accept the outcome. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *******




       

      Business Response

      Date: 09/05/2022

      Hello. It is not that we are not willing to give you the refund, but the charge has already been disputed. So, the transaction has been frozen until the dispute is resolved. This means we can't issue refunds until the dispute is resolved. We have expressed this situation to the user as well. You can contact your bank for more details
      Our customer service is available 24/7 to address any additional issues related to this purchase. 

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I reached out to fever several times to try and resolve this issue but was provided no resolution. Once Fever provides a refund and provides a response to the financial institution, the dispute will be closed. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *******




       
    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 tickets for the Fever event of ***** in Wonderland. First the event was changed of date afterwords it was canceled.When I asked my money back, they wouldnt and they only wanted to give me 1 *** ticket, for what I didnt agree with. I did not hear from the company anymore, and when I asked about it, they told me they gave me the *** ticket (where I didnt agree with). When I asked my money back again they said they couldnt. Now were already 11 months further, and the problem is still NOT solved..

      Business Response

      Date: 08/30/2022

      Thank you for your message. At this moment, our customer service team is working on your request, you will receive a response shortly.
    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 18, **** I purchased 1 adult ticket, 1 child ticket, 1 family bundle for 3 tickets, and 1 parking ticket through Fever's website for the *********************** Forbidden Forest event on Nov 6, 2022. However, when I went to check the tickets on the Fever App today, the date for the parking ticket said Monday, Jan 30. I was concerned, so I tapped on the parking ticket and on the next screen there was a button that said I could change the date for this ticket by receiving a voucher to repurchase for the desired date. Thinking this would only change the parking ticket, I clicked yes to receiving the voucher. Instead, the entire bundle was canceled - parking ticket and all the other tickets for the event. I quickly contacted customer service through the app's chat feature asking if the cancelation could be reversed because I accidentally canceled tickets and didn't mean to do so. But was told there is no way to undo a cancel and I had to purchase everything on my own again with the voucher. Within roughly two minutes, I repurchased the event tickets (the 1 adult, 1 child, and 1 family bundle of 3 tickets) using the voucher on the app because the voucher is only valid on the app. But I could not purchase the parking ticket again because purchasing parking is only available via Fever's website. Then I realized that the voucher value did not include the parking ticket, so I was never refunded the parking ticket which is all I actually wanted. Because it was unclear to me that canceling one ticket listed individually on the app would cancel everything purchased on Aug 18, I have now paid double for parking and paid for a second booking fee when I never meant to cancel all the tickets. I would like for a refund on at least the parking. But ideally, even though I realize it was my fault for canceling, I would like a refund for both parking and the booking fee because the app is unclear that canceling an individually listed item cancels everything bought on the same date.

      Business Response

      Date: 08/30/2022

      Thanks for bringing this to our attention. We have been unable to address this complaint because the user has failed to provide an email associated with an account (nor a Ticket ID). We look forward to hearing back.

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      Fever Labs requested the ticket IDs and my email address to resolve this issue; my email address used to buy all tickets (canceled and new) is *****************.

      The ID for the new parking ticket is *********

      The ID for the canceled but not refunded parking ticket is ********. This ticket was bought for Nov 6th, but later showed in the app as dated for Jan 30th. I tried to cancel just this parking ticket, get a voucher for it, and repurchase for the correct date. But I didn't know that canceling the parking ticket would cancel everything purchased together (the parking ticket with ID ******** and all event tickets that had IDs ********, ********, and ********). It was not my intention to cancel everything.

      Please also see the attachments showing the original purchase receipt emailed to ****************** the Jan 30th date shown for the canceled parking ticket, the repurchased event tickets using the voucher that excluded the parking from the voucher value, and the separately purchased new parking ticket.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 09/16/2022

      Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Their customer service representative emailed me back on 9/16 saying that the missing refund for parking fee was processed. I checked my credit card statements and the parking fee was refunded that same day. This resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/6 (all dates 2022) I bought 2 tickets for the Stranger Things Experience in *** for 7/30 from Fever for $135.30. On 7/27, my daughter was told by ER doctors not to travel. On 7/28, a Fever agent [*******] offered to cancel our tickets and issue vouchers to use for a later date. On 7/29, she sent [ticket #*******]:Your voucher is ready! It has the same value as your old purchase, which is now canceled. You can use this voucher to go back to the experience and buy a new date and/or timeThis did not happen. The tickets were not canceled and were marked finished after 7/30. No vouchers were added to our account. I have communicated this to various Fever agents, none of whom have fixed the error. My requests to speak with a supervisor received no response. Tickets have now sold out for all dates of STE/***, but we have been trying to resolve this issue through both email and chat and purchase tickets for 9/4 since long before the tickets were sold out. Because of their error, I would like tickets for 9/4 at 11 am. I do not feel that a refund would be adequate.There are 2 other things to know:First, I originally purchased the tickets and I transferred them to my wife because she was the one going with my daughter and it is Fevers policy that those attending the event have the tickets in their Fever app. Fever agents told me that my wife would have to contact them since the vouchers had been transferred to her. Fever agents told my wife that I would need to contact them because I was the original purchaser. We both have many times. No resolution.Second, there were 2 requests for vouchers. On 7/10, we successfully canceled our 12 noon tickets, received vouchers, and used them to reschedule for 11 am (both 7/30). To do this, we paid an additional $12.30. Fever agents keep confusing the 2nd voucher request with the 1st one. I have $14.76 [a Fever loyalty credit] in my account and my wife has 2 finished tickets from 7/30.

      Business Response

      Date: 08/30/2022

      We have addressed this specific case through our customer service team. Do not hesitate to answer them to receive a solution.

      Customer Answer

      Date: 09/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:



      Hello,

      I would like to report that the resolution offered by Fever (********) has not been provided. Their representative said that he would refund all of the money on 9/2/22 and that it would take 10+ days. It has now been 14 days. We spent $135.30 on 7/6/22 and $12.30 on 7/10/22. On 9/4/22, I received a credit of $12.30 on my credit card from Fever. The $135.30 has not been received. I emailed Fever on 9/14/22 and have received no response. I have attached two screenshots.

      Thank you. Please let me know if there is something else for me to do.

      *****




      Sincerely,

      *****************




       

      Business Response

      Date: 09/17/2022

      Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.

      Customer Answer

      Date: 09/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Although I have finally received a refund, I cannot agree with the statement that Fever's resolution is satisfactory to me. I cannot stress enough how important the Stranger Things Experience trip was to my daughter and, due to the carelessness and unprofessional nature of Fever agents, the trip did not happen. Tickets sold out long after I told them of their mistakes and asked for resolution. I had to keep starting over with new agents who didn't understand the situation. The refund probably happened only because I filed a complaint with the Better Business Bureau. I have spent so much time on this and we didn't get to go on the trip, so I feel that the refund is far from a satisfactory resolution. I am grateful to the BBB for helping me get the refund.

       
      Sincerely,

      *****************




       
    • Initial Complaint

      Date:08/27/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 tickets for ************ Immersive Experience in ************ ** on 8-27-22. The time of the show was for the same day at 7pm. I had a family emergency happen unexpectedly. So I tried contacting the venue to cancel get refund or change the date for the tickets. I was told that the ******** hasnt been in ************ ** since July 16th. I told the lady I got the tickets from Fever. She said she was with a different organization not fever. I contacted Fever on two different occasions before the start of the show. I was told to check my email and reply back to the email for more details about getting a refund or change date. Its been 3 hours now and never received a email. I keep calling back and keep getting told the same thing. I just want my $80.80 back.

      Business Response

      Date: 08/29/2022

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased tickets for an event through Fever's website. After having to reload several times to get the correct number of guests and the correct time I guess the date reset to the current day. We went about our business and noticed the incorrect date later. We were told there was nothing they could do because the date had passed. The tickets are electronic codes, they can see that our tickets had not been used. I ended up repurchasing as these were meant as a "cheer up" gift after a friend's mother passed away. **************** was callous and offered no solutions at all. I spent $250 and was not given any type of compassion. There was something that could have been done! (I am an event coordinator by profession!) I should have looked up this company's reviews before purchasing ANYTHING from them, because clearly they do not care about their customers.

      Business Response

      Date: 08/28/2022

      Hello. Thank you for bringing this to our attention. We have now addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

    • Initial Complaint

      Date:08/27/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am EXTREMELY disappointed after leaving the Stranger Things Experience event last weekend. My daughter has a gluten allergy (celiac) so I emailed the team at Fever (days in advance) to ask about what options would be available to her and the response back from fever was so reassuring there would be something for her to eat and enjoy, specifically stating "There will be gluten free options provided :) All users will be able to enjoy the themed food :)"But when we arrived there was NOT ONE item on the menu that would be safe for her to eat. This was a huge problem because not only was she really looking forward to the experience of being able to enjoy the themed food as promised, she was starving because she was holding out for dinner since she really wanted to wait and eat at the stranger things event. Our tickets were booked for 9 pm so Im sure you can imagine how inconvenient this was for our family having to find food for our 10 year old daughter close to 11pm after leaving the event.Not only was she left with no available options due to the misinformation we were given from their staff, what should have been a joyful experience for her, she was left feeling really upset about her limitations with food. This could have been easily avoided if you had just said there wouldnt be options for her. If we had known, we could have made other plans and it would have been fine. It may seem silly for some but there is a sense of joy that comes with food and when you promised there would be options available to her, we were really excited that it seemed to be so inclusive. We paid close to $450 just to get into this event and feel that something needs to be done to compensate for the time that was pretty much ruined, and inconvenience our family was caused because of the misinformation given. I reached out to fever immediately and was told they would look into a resolution, but it has been a week now and still no response or resolution.

      Business Response

      Date: 08/30/2022

      Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two tickets to a ******** experience held in *******, ** scheduled in May 2022. Due to complications from my wife's pregnancy, we were advised by our doctor that we should not travel 3+ hours at the time of the event. I contacted Fever to request that my tickets be refunded, but the business refused the request, instead trying to reschedule my tickets. I explained that I was not interested in a new date, as I didn't know if or when we would be able to attend. Ultimately, the final offer from Fever was for my wife and I to receive vouchers good for 9 months.I didn't immediately reply as I became caught ** in matters related to the pregnancy. Now that the pregnancy concluded successfully, we've learned the event is still ongoing in ******* (initially we had not expected this to be the case). I have contacted Fever to request that they honor the voucher, and have been told they will not. I am simply asking that they fulfill what was previously promised.Thank you for your assistance.*******************

      Business Response

      Date: 08/28/2022

      Hello. Thank you for bringing this to our attention. We have now addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

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