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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,874 total complaints in the last 3 years.
    • 537 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** ******** my card isnt working I need the blocked or the hold on it or on the accounts for checking or saving accounts to be removed because when I called in today they say they cant help me I would have to to a branch in person with a picture id and other documents but I told them I dont have a picture id and I cant because I dont have a way to get to a branch in person because I dont have a way or transportation and dont drive etc and I get this error message that is attached below please look at the attachment below etc and my ssn is to look up my account is *********** so please fix my issue etc.

      Business Response

      Date: 02/03/2025

      February 3, 2025
      RE: Better Business Bureau Case Number ******** ***** ******** Jr.
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On January 29, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Is this true my account for saving and checking will be closed out or no?

      Regards,

      ***** ********

      Business Response

      Date: 02/10/2025

      February 10, 2025
      RE: Better Business Bureau Case Number ******** ***** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On February 5, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** blocked access to my account for no reason numerous support calls (more than 5) and even two visits to the *******/tx branch cannot remove the block to my account. they even gave me a debit card after two days (normally the same day)now *** intends to send a physical letter with a code. this does not work because i will travel from tomorrow for many months. they need to send a code by email, not by snail mail. we live in 2025, not in *********** and mobile access of PNC bank are defective and need to be repaired.

      Business Response

      Date: 01/24/2025

      January 24, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on January 23, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than March 21, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      sending a code by snail mail is not a 'solution' because i travel for several months


      Regards,

      ******* ******

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,This is my second time reaching out to the Better Business Bureau for assistance regarding a dispute issue with PNC Bank. I initially sought help in obtaining a letter of error after a dispute I filed in August 2024 was mishandled. I disputed a $300 Apple Pay transaction; however, the dispute was incorrectly placed against a $300 Zelle transaction. On 10/22/2024, I personally visited the ****************** in ************, **, and worked with ******* ****** (NMLS ID *******, who made every effort to assist me. She contacted the fraud department on my behalf, obtained a form for me to provide details about the dispute, and submitted the completed form, along with additional documentation, to the fraud department. After contacting BBB I I did receive a letter of error.Despite these efforts, I later received a denial letter for the Apple Pay dispute. The letter claimed that I had not provided the requested additional information, which is inaccurate. The additional information was submitted by Mrs. ****** on 10/22/2024. When I called *** after receiving the denial letter, I asked to speak with a supervisor. However, the representative advised me to file a new dispute. I followed their advice and filed a new dispute, only to receive another denial letter stating that no error had occurred or that I failed to notify *** in a timely manner.This situation reflects a failure on **** part to properly document and address my concerns. Despite my numerous efforts, including providing detailed information and evidence, *** agents seem to be reviewing surface-level notes without fully investigating my case. Given that calls with *** are recorded, I urge the bank to review the recordings and correspondence to verify my claims and recognize my entitlement to a refund.Thank you for your time and attention to this ongoing issue. I hope to see this matter resolved promptly and fairly.Sincerely,Schkether ******** ******************

      Business Response

      Date: 02/19/2025

      February 19, 2025
      RE: Better Business Bureau Case Number ******** Schkether ***** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our Client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On February 18, 2025, we addressed this issue directly with the client by telephone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, January 13, I went into a local *** branch and asked for a trust banking account to be closed as I no longer needed it. I was told by the banker that they cannot close the account for 24 hour hours after funds have been transferred. At that point, there was still money in the account so he instructed me to transfer the funds myself and then 24 hours later call the number on my debit card to ask for the account to be closed through customer service. On Tuesday, January 14, I transferred the funds and on Wednesday, January 15, I called *** customer service and requested for that specific account to be closed. As *** has already discovered from listening to the recording, the representative is completely at fault for closing the wrong checking account and in error, closing my main checking account, causing substantial issues as a result. I realized this occurred when I went to access my main checking account on Thursday January 17th and it was completely gone. I immediately called *** and was told the matter was being escalated and I would be contacted by the escalation team. I was contacted the following morning. This representative never got back to me by end of day Friday as promised. I called to speak with another representative as my main issue had not been resolved which was needing money back in my checking account to cover auto payments coming out. There were several missed opportunities for *** to avoid this happening to me and to correct the issue more efficiently potentially avoiding the fees and stress I have endured as a result. First being the branch I went in to could have in fact closed that account that day and issued me a cashiers check for the funds in the account. Second, *** could have issued a stop payment on the check that was issued from my main checking account that was closed in error when I called the following day after noticing the account was gone. All things I was not aware of and no representative found it urgent enough.

      Business Response

      Date: 02/11/2025

      February 11, 2025
      RE: Better Business Bureau Case Number ******** ******* **** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On February 4, 2025, we addressed this issue directly with the customer by phone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bank accounts with *** for the past ***** years. I have always been able to bring my public facing account into a positive deposit balance. *** has never shared the private account balance, or provided necessary tax forms to declare the value of principal funds, interest, or other accounting details, in accordance with GAAP accounting principles and IRS filing requirements. On October 19th, I met with a bank representative *****. I showed him my Tbonds at the **** Treasury, with a value of $33,148.00, and asked for his assistance to make the transfer from the Treasury Legacy account to ***. He signed and stamped the Treasury paperwork. I register mailed to the Treasury. On October 30th, the ************* notified me that they would not be completing the transfer, *** had closed my ********** account was insured by $250,000.00 ************** against any negative incidents, by the **** Government. Rather that use the insurance money to credit my public facing account number ****************, the bank kept the insurance money, and private account balance principal and interest, essentially stealing my money. This will be reported to the ***/**** Treasury, and I will certainly be reimbursed. However, I wanted to bring this issue to your attention, and make a formal complaint that Banking Rules are not being followed and my Consumer Credit has been negatively impacted by this unauthorized closure of banking accounts by ***. I no longer have access to my banking/Consumer Credit transactions to be able to accurately file IRS tax forms. So I will have to request an audit of the accounts by the ***. This is a huge inconvenience. I am requesting online access to my accounts be restored, so that I may freely access my consumer credit data and report accurate data to the **** At a minimum, mail the last 3 years of bank statements to my home address. Thank you.

      Business Response

      Date: 02/07/2025

      February 7, 2025
      RE: Better Business Bureau Case Number ******** ****** ****
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On February 7, 2025, we addressed this issue directly with the customer by telephone or letter. If a letter
      was sent, the customer should receive it within the next seven-ten business days. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing a formal complaint against PNC Bank regarding a series of actions that have caused significant financial hardship. I have been a customer for several years and have two personal installment loans with the bank. Due to a combination of being homeless and having my phone shut off for months, I was unable to stay in communication with PNC Bank. Despite these challenges, I was able to regain stability and began making payments toward my loans in late December 2024 and January 2025. In January 2025, I was shocked to find that PNC Bank had taken the majority of my funds through the right to offset, without my consent. This action was taken, without any prior notice or communication from the bank regarding this measure. As a result, my account was overdrafted, and I incurred $57 in overdraft fees. While the overdraft fees were refunded, the right to offset remains in place, and my paycheck was significantly impacted by this action. I believe this action was unjust, as I had been actively working to catch up on my payments and had communicated my financial hardship with the bank. Furthermore, the bank's unilateral action in taking all my funds left me unable to cover essential expenses, such as food, caused significant distress. As a fair resolution, I am requesting that PNC Bank fully reverse the right to offset payment to my loan. The offset took a significant portion of my paycheck because it caused my account to become overdrafted, resulting in a negative balance, which caused further financial strain, and I believe the action was unfair, especially given the circumstances I had been in. I also request that PNC Bank provide better communication and transparency for customers facing ******************** hardship in the future.

      Business Response

      Date: 02/03/2025

      February 3, 2025
      RE: Better Business Bureau Case Number ******** **** D ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on January 17, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than March 17, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When in the hospital in December of 24 stayed there for 30 days while I was incapacitated. In the meantime my *** business account racked up *** charges that *** kept stacking on top of each other until it reached $261. When I got out of the hospital I opened my mail and found the mail they have been sending me about this I called them ask them to refund the fees told them why and they were fused. I told them I'd been without a paycheck for over 60 days now and was waiting for disability paying insurance payments to come in and as soon as I got them I will go ahead and come down to the bank and take care of it and they agreed. When my first check that I'd had in over a month got deposited they immediately went to my personal checking account and posted it as a phone ACH loan payment that I had called in and made and took the money out of my personal checking account without my knowledge or my permission and made the accounting entry fraudulently stating that it was a ACH phone loan payment. I called them to talk to them about this and they were rude unyielding and only cared about collecting their money. I would advise anyone looking for a new checking account or a banking relationship to stay far far away from ***. They are a horrible financial institution.

      Business Response

      Date: 01/23/2025

      January 23, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 22, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This loan was paid off before it was charged off. I also had no association with this loan and have contacted *** months before the debt was charged to my account.

      Business Response

      Date: 01/23/2025

      January 23, 2025
      RE: Better Business Bureau Case Number ******** Bevi Mighty
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 17, 2025, we addressed this issue directly with the customer by phone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      My issue was not resolved with PNC. They did not accept responsibility for what I was told.

      Regards,

      ****-*** Mighty

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a check from ************************* for a hail damage claim. My check was stolen and somebody cashed it at PNC bank. I contact ****** ********, ************************* agent and she said they have to wait for *** to return the money so they can issue me another check. I contact ***** M. ****, branch manager at ****** and also contact fraud department at *** and they took almost a year and it did not get resolve. I am so frustrated and don't know what to do. Can you please help me to speed up this process? You can contact me for faster respond at ************ or email me at ******************* Thank you!

      Business Response

      Date: 01/31/2025

      January 31, 2025

      RE: Better Business Bureau Case Number ******** **** ******

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On January 30, 2025, we addressed this issue directly with the client by telephone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,
      Audrina W
      Executive Client Relations

      PNC Reference: 225016763516

      Customer Answer

      Date: 02/12/2025




      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Thanks for reaching out to PNC.  ******** ****** ********* will work with PNC regarding the fraud check.  In the mean time, ******** ****** ********* already issued the money to me electronically on Feb 5, 2025.  Thanks again for maintain the platform that I can reach out for help when I need it.



      Regards,



      **** ******

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/25/2024 an unauthorized electronic wire transfer was performed by a person who is not listed on the account in any form. A police report has been filed, and an officer has meet at the bank to discuss details regarding the $5,000 that was transferred out of my account without my permission into another account. I have not had access to my money in over two weeks now. It is crucial that I have access to my funds ****. The PNC bank located on ************* in *********** has been very reluctant in helping me solve this issue with little to no understanding on my behalf. It would be greatly appreciated if you could help resolve this matter quick and efficient. Thank you for your time &, happy holidays.

      Business Response

      Date: 01/21/2025

      January 21, 2025
      RE: Better Business Bureau Case Number ******** ***** ********
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact ***** ******** on January 16 and January 21, 2025, via phone
      and email to discuss our research of their complaint and we have not received a response. ***
      welcomes the opportunity to further review the customers concerns, but additional information is
      needed. *** has provided the customer with our direct contact information and will work directly with the
      customer if contact is made.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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