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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,874 total complaints in the last 3 years.
    • 534 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my accounts with this bank 7+ years and for the last 1and a half I've been noticing monthly fee that i never got charge when i open my account or years after until last year or so which i find is odd also atm with draws are being over charg for those as well

      Business Response

      Date: 01/31/2025

      January 31, 2025

      RE: Better Business Bureau Case Number ******** ******** ******
      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.

      PNC Bank, N.A. attempted to contact ******** ****** on January 17, and January 27, 2025, via
      telephone and email, to discuss our research of their complaint and we have not received a response.
      *** welcomes the opportunity to discuss the customers concerns and have provided the customer with
      our direct contact information. We will work directly with our customer if they contact us.

      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.

      Sincerely,

      Audrina W
      Executive Client Relations
      PNC Reference: 225016741230

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wired a sizable amount of money from ***. The *** transfer was initiated 12-31-24 and was refused by incoming bank due to account closure. I received an email from *** Jan 7 2025 stating the money was to be returned to my account in 3-5 business days. It is now past that deadline and *** is telling me the money is being held. I have spoke to 4 people that can give me no answers. And twice have been accidentally hung up on with no call back. No body can give me an answer as to when my money will be returned.

      Business Response

      Date: 01/21/2025

      January 22, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On January 21, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

      Customer Answer

      Date: 01/22/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2024, I visited the ********* branch to open a ****************** Account with an advertised APY of 4.25%. Despite explicitly requesting this account multiple times, I was pressured to consider a Money Market Account, which I declined. The banker assured me that a ****************** Account was opened, provided an account and routing number, and scheduled an unnecessary Money Market advisor appointment. However, I received no documentation or copies of the forms I signed, and due to website maintenance, I couldnt confirm my account details for two months.When I finally reviewed my statement, I discovered I had earned only $4 in interest, far below the expected $700 based on a $250,000 deposit at 4.25% APY. Manager ****** *** and **** at the branch failed to provide a clear explanation, and follow-up promises were unfulfilled. Later, *** customer service revealed my account had been opened as a Money Market Account, contrary to my request. Escalation efforts resulted in vague responses, no resolution, and continued minimal interest earnings, compounding my financial loss.I returned to the branch to request a retroactive adjustment and compensation for the over $1,400 in lost interest, but Manager *** stated backdating was not possible. Feeling misled and unsupported, I ultimately closed my account. As an elderly Asian individual with limited financial literacy, I feel cheated and taken advantage of by PNC Banks handling of this matter.

      Business Response

      Date: 01/28/2025

      January 28, 2025
      RE: Better Business Bureau Case Number ******** Siv **** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We attempted to contact the client January 16, 2025, and January 23, 2025, and will
      continue working directly with our client to address the matter promptly. A final formal written response
      will be provided to our client no later than March 14, 2025. To protect our clients privacy, we cannot
      share further information concerning the details of our response. However, our client may use their
      discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once again *** has really failed. I had a car loan which was paid in full. All my accounts were switched to my new address out of state, including my bank accounts and car loan. *** sent my title to a state I no longer live in and sent it to an address that is 7 yrs old. Now, I have to find the title to my vehicle because of their ***************** of experience: January 13, 2025

      Business Response

      Date: 01/27/2025

      January 28, 2025
      RE: Better Business Bureau Case Number ******** ******** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On January 23, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is **** S ******* *** I am a customer of ********************. My checking account number is **********. The last 5 digits of my debit card ending in *****. I am having a problem with certain online merchants such as ********** and *************** when trying to make purchases. I cannot make purchases with some of these merchants due to a 3D Security Verification issue. At checkout, these merchants want to verify my identity but I keep getting the same failure message with basically states "we are sorry but we do not have any verification methods for you to use". This page appears with a *** and **** logo on it. I have spoken to the merchants as well as **** card services about this already. They have ALL advised me that this is a banking issue that only *** can fix. I have also ready dozens of online forums where Many *** customers in ******* are experiencing this same issue. As for a resolution on some of them, they state that they have had to contact specific higher-*** and get lucky so to speak, as Frontline representatives are not well versed in this subject, or anything e-commerce/e-business related. I hereby ask you, as a final form of hope before I give up and leave PNC Bank altogether, to please look into my account details and make sure that I am set up for 3D verification and able to actually use my debit card online and make purchases moving forward, ASAP. Thank you for your time and help.**** ************************************************* ************** *********************** 10/15/1991 xxx-xx-2186

      Business Response

      Date: 01/31/2025

      January 31, 2025

      RE: Better Business Bureau Case Number ******** **** ******* ***

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.

      PNC Bank, N.A. attempted to contact **** ******* *** on January 14, and January 23, 2025, via
      telephone to discuss our research of their complaint and we have not received a response. ***
      welcomes the opportunity to further review the customers concerns, but additional information is needed.
      *** has provided the customer with our direct contact information and will work directly with the
      customer if contact is made.

      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.

      Sincerely,

      Audrina W
      Executive Client Relations
      PNC Reference: 225013578849

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is complaint is specific to how PNC handles mortgages. My mortgage was initially through another company but was sold to *** which seems like standard practice the mortgage industry. I have no complaints about the initial mortgage company, but I do have complaints on how *** is exploiting my unfortunate life event.Legally, I need to remove another person from the existing mortgage and I qualify for a loan assumption. There were no issues on the loan assumption pre-approval given my income and no other debts and proceeded with the formal loan assumption approval. That was 6 months ago and it there isn't an end in sight. Throughout the past 6 months, *** has asked for additional documentation, which I supplied, and went back on their word on the loan assumption requirements. Each iteration of additional documentation would take weeks for *** to review and respond.What prompted this complaint is that *** is pulling multiple hard credit inquiries which is impacting my credit score and ability to secure a mortgage through other options. They already have all the possible financial documentation I have and are no longer asking for consent prior to hard credit inquiries. It seems *** does not want me to assume the loan because they could make more money off me if I'm forced to refinance. The additional hard inquiries would then be justification for an increased interest rate when I have to shift from an assumption to a refinance.

      Business Response

      Date: 01/14/2025

      January 14, 2025
      RE: Better Business Bureau Case Number ******** **** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 13, 2025, we addressed this issue directly with the customer by phone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       

      The issue has not been resolved. *** contacted me to inform me that they would look into the issue but have not pursed or presented potential solutions.



      Regards,

      **** *****

      Business Response

      Date: 01/29/2025

      January 29, 2025
      RE: Better Business Bureau Case Number ******** **** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 27, 2025, we addressed this issue directly with the customer by email. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to find my savings and checking accounts from **** and simple accounts.Ive complained to the bank and many others about my concerns .I'm at a loss here at times my credit report is right other times it says my info can't be verified .This all started when I had money taken from my *************** card I tried to get my money returned but they denied my claim. There are so many other issues I have some are with ****** as well as others.I need some help from someone who can handle these things like getting my money back plus interest,but most all the pain and suffering caused by years of lies. I have more to say but I need assurance all these things I tell are true but they vanish alot.I do have some downloads to SD card as well as photos. Please add Suntrust as well .I still have my account number but I would like this to be noted that I have been trying for long time to get anwsers.The action takes by my banking institution have ruined my life ..What could that be worth no amount of money can give my time spent with my kids..

      Business Response

      Date: 01/27/2025

      January 28, 2025
      RE: Better Business Bureau Case Number ******** ****** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On January 13, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been suspended since Dec. 14 2023. I need to get my funds out but they are telling me I have to go into a branch but no branch is near me. I dont drive so I cant go into a branch.

      Business Response

      Date: 02/04/2025

      February 4, 2025
      RE: Better Business Bureau Case Number ******** ******* *****.
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On February 3, 2024, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a cashier check for a venture i was looking into. The company wanted a screenshot of the cashier check to continue with the contract. I Decided after following up with my lawyer I was not going to go fir the venture. I then decided to take the check back to the bank to get it put back into my account. A couple of days later the check came back as cashed but I had the physical check and I endorsed it when I brought it in to the bank. The bank says that some one cashed the check as a mobile check through ***** fargo. The bank is penalizing me for someone fraudulently cashing this through mobile banking. Again I had the physical cashier check and I took it to the bank in person to put it back into my account

      Business Response

      Date: 01/16/2025

      January 16, 2025
      RE: Better Business Bureau Case Number ******** ******* *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 13, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The bank does not want to do their job. A picture of a check was deposited in to a **************** account. They did not have the physical check, nor did they endorse the check. I brought it to the attention of the bank. That ***** fargo does not allow u to deposit mobile deposits without endorsing the back of the check. This bank decided to close my account. Even after the branch manager who helped process the check and also agreed that there was some fraud done by the company who cashed the check. I was told even though I brought the physical check-in that was not endorsed. I was the one that was going to have return the money, not the company cast the check without physically having the check nor endorsing the check. And I also checked with ****************, and they do not allow you to do an electronical signature cashiers. Check with just a picture ***** fargo says you must take a picture of the front and the back with the back endorsed. I want the bank to give me my money back and go after the company who did not process this check correctly because they never physically had it.

       
      Regards,

      ******* *****

       

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my debit card to make one purchase at *******. Because I was getting cash back, I entered my PIN. At the very same time, another amount was deducted from my bank account - but this was not my purchase. It seems clear to me, my PIN was used and someone hacked my debit card info for their purchase. I filed a dispute, provided all of this information to ***. They declined my dispute saying no error occured based on my "historical pattern of use" .... total nonsense. I am not in the habit of making 2 purchases at one time and ******* should have been asked to prove my purchase. Instead, *** choose ******* over their customer of 20 years.

      Business Response

      Date: 01/10/2025

      January 10, 2025
      RE: Better Business Bureau Case Number ******** ***** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 9, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number 225008435725

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

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