Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  108 E Main St Somerset, PA 15501-2023

• 

  PNC Financial Services Group, Inc.

  112 Freedom Rd Mars, PA 16046

• 

  PNC Financial Services Group, Inc.

  1304 Pittsburgh Cheswick, PA 15024

• 

  PNC Financial Services Group, Inc.

  144 S Main St Greensburg, PA 15601-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my original account with *** in either 2010 or 2011. I have the original documentation listing myself as the primary user of the account. I previously made a **** complaint dealing with a ***** which is leveraged against the same billing address I have utilized since June 8, 2020 and the only residence I have occupied since then, I had noted how *** administratively change my address without my permission or consent to an alternative address. This has made it impossible to use my debit card for transactions due to the fact that my billing address is never correct despite maintaining only one place of residence for the past 5 years. To add further issue, PNC reissued a debit card they closed for suspected fraudulent activity to the address that they determined to become my permanent change of address. I will have screenshots attached displaying denied transactions for using my address for online purchases. Any of the times I have contacted *** to have this fixed they have told me either they cannot see the address they are sending things too or that I would need to close my bank account and restart to fix it. As a consumer potentially being forced into an identity theft case by a bank this is quite ridiculous they refuse to resolve this issue.

  Business Response

  Date: 06/20/2025

  June 20, 2025
  RE: Better Business Bureau – Case Number 23434931 – Brian Woodard
  Dear Better Business Bureau,
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our client brought this matter to our attention through another channel, and a member of the Executive
  Client Relations team at PNC is reviewing the concern. A final formal written response will be provided to
  our client by August 5, 2025. Our client’s experience is top priority. We contacted our client on June 17,
  2025, to address the matter promptly. To protect our client’s privacy, we cannot share further information
  concerning the details of our response. However, our client may use their discretion in sharing our
  response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Paula Stanley
  Executive Client Relations
  PNC Reference Number 225167895398

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute several accounts listed on my credit report. These accounts do not belong to me, and I am a victim of identity theft. I have already filed a complaint with ***************** regarding this matter, and I have enclosed copies of my complaint and relevant documents for your reference.The following accounts are incorrect and must be removed from my credit report:8. PNC BANK Opened Date: 1/13/2018 Account Number: ****************This account does not belong to me. I have never opened an account with "**********************" and did not authorize any transaction or credit application. I request that this account be flagged as fraudulent and ********** mentioned, I have already filed a complaint with *****************, and I have enclosed the necessary documentation to support my claim. I respectfully ask that you investigate these accounts and remove them from my credit report as they are not mine and were opened fraudulently.I appreciate your prompt attention to this matter and look forward to a resolution.

  Business Response

  Date: 06/13/2025

  June 13, 2025
  RE: Better Business Bureau Case Number ******** ******* *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  *** attempted to contact our client on June 6 and June 10, 2025, via phone to discuss our research of
  their complaint and we have not received a response. *** welcomes the opportunity to discuss the
  clients concerns and have provided the client with our direct contact information. We will work directly
  with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a checking account at *** since 2012. Starting from 04/2025, there has been a monthly service fee of $7, without any prior notification. I would therefore request a refund of $7 multiplied by the past 15 months (total $105) and close my PNC checking account. I am attaching the earliest statement as a proof.

  Business Response

  Date: 06/17/2025

  June 17, 2025
  RE: Better Business Bureau Case Number ******** *****************
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  *** attempted to contact our client on June 6, 10, 12, and 16, 2025, via phone and email to discuss our
  research of their complaint and we have not received a response. *** welcomes the opportunity to
  discuss the clients concerns and have provided the client with our direct contact information. We will work
  directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear PNC Bank,I am writing to formally appeal the decision to deny my recent debit card dispute regarding transactions made at two restaurantsQuotes and **** Leti, as mentioned by the representative I spoke with.I recently opened this account and am confused as to how these transactions occurred. I understand the denial was based on the fact that my card was physically inserted into the machine; however, I would like to clarify that these transactions were unauthorized.Although the card was used in person, I did not authorize or carry out these transactions myself. Its possible that my card was used without my knowledge or consent, and I am very concerned about the security of my account.I respectfully request that you reconsider my dispute and conduct a further investigation. I am more than willing to provide any additional information or documentation needed to support my claim.Thank you for your time and attention to this matter.

  Business Response

  Date: 06/17/2025

  June 17, 2025
  RE: Better Business Bureau Case Number ******** Orneshia *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our Client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  On June 16, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Audrina W
  Executive Client Relations
  PNC Reference: ************

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $6,450 into my *** account. That same day, my account showed a $6,400 withdrawal that I did not authorize. I immediately disputed the transaction.Why would I deposit over $6,000 just to withdraw almost the full amount the same day? It makes no sense, and I suspect fraud.Since filing my dispute, Ive been getting the runaround:On June 2, I called PNC and was told it might be identity fraud. My case was supposedly transferred to a higher department, and I was told Id receive a call that day or the next no one ever called.On June 3, I called again and was told Id receive a provisional credit by June 10, but then someone at a *** branch told me that they dont issue provisional credits for this kind of claim. Thats confusing and unacceptable.On June 4, I called again, and another *** said someone should call me tomorrow, but that if I dont hear from them, I should call back again.Its been 8 days and I still have no credit, no investigation update, and no communication unless I keep calling. This delay is financially and emotionally damaging I have bills due now.want *** to immediately issue the $6,400 provisional credit as required under Regulation E, since the investigation is still ongoing and I ***orted it promptly.I want written documentation of whats been done so far, including any evidence of fraud or errors found.I want to know if PNC is complying with federal timelines and requirements because from where I stand, this feels like negligence or stalling.

  Business Response

  Date: 06/10/2025

  June 10, 2025
  RE: Better Business Bureau Case Number ******** ***** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our client brought this matter to our attention through another channel, and a member of the Executive
  Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
  our client by August 1, 2025. Our clients experience is top priority. We contacted our client on June 6,
  2025, to address the matter promptly. To protect our clients privacy, we cannot share further information
  concerning the details of our response. However, our client may use their discretion in sharing our
  response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  

  ***** ******

   

   

   

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2025 @ 2:45 We entered PNC BANK at *****************************, *****************************, to attend a prescheduled appointment. The mission for business was to open a new basic checking account and savings, retrieve information on other accounts already established, reset a pin on existing ATM card, and sign off on one of the multiple accounts. We provided current PA drivers license and Ss# yet were denied access to accounts, publicly humiliated, discriminated against, and misled. The police were called. It was almost as a bad seen on a movie.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a fraudulent account that has been opened in my name with PNC BANK. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: PNC BANK Opened Date: 4/4/2018 Account Number: ****************High Credit: $15,000.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 06/13/2025

  June 13, 2025
  RE: Better Business Bureau Case Number ******** ***** ***
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  *** attempted to contact the client on June 5 and June 13, 2025, via phone and email to discuss our research of their complaint and we have not received a response. *** welcomes the opportunity to discuss the clients concerns and have provided the client with our direct contact information. We will work directly with our client if contact is made.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Audrina W.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the phone is system is deplorable! won't take my info forv weeks cant get it can't get it. automated h*** when you do get a *** ,have to go through automated h*** again! no customer service. i tried for weeks to get through the maze. i can't says i can;t get it can;t get it ***eatly asks for my info. than hangs up.long time pnc customer, they longer have customer service.

  Business Response

  Date: 06/05/2025

  June 5, 2025
  RE: Better Business Bureau Case Number ******** ****** *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 5, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 06/11/2025

  Problem:
  for several months, i can't get through the phone system. it won;t ake my info. automated h*** i have ***earedly told the branch about it. i can;t call to get info. can;t **** a compliant caus4 8 cam't get through automated h*** deplorable. theu claim its senstive. no it does take any info, i can't get to anyone who will ***ort it. i called my providdr, a *** tried it , could not use it eithet.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Contact by the business

  Business Response

  Date: 06/17/2025

  June 17, 2025
  RE: Better Business Bureau Case Number ******** ****** ***** *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 17, 2025, we addressed this issue directly with the client by phone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a regular customer of ********************** for many years. Around October of 2023 I spoke to a personal banker (**** ****) about a consolidation loan. She was my branch sales and service representative. S he said it could save me money and would be beneficial in the long term. I decided to go trough with the transaction. After about a year, my minimum payment went up to around $300 a month. I was paying $300 or more dollars a month for quite a while and never seeing my balance go down. On Tuesday May 27 around 4pm, I called the bank *************) to talk to a banker. I wanted to know why I was paying $300 or more dollars a month and never seeing my balance go down. He informed me that in addition to the regular interest, I was also being charged $200 a month finance charge. No where on this green planet did I ever agree to or consent to paying a $200 a month finance charge. I am filing this complaint for this reason

  Business Response

  Date: 06/10/2025

  June 10, 2025
  RE: Better Business Bureau Case Number ******** ******* *********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our client brought this matter to our attention through another channel, and a member of the Executive
  Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
  our client by July 31, 2025. Our clients experience is top priority. We contacted our client on June 6,
  2025, to address the matter promptly. To protect our clients privacy, we cannot share further information
  concerning the details of our response. However, our client may use their discretion in sharing our
  response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear better business bureau I'm reaching out to the BBB because I'm having delay problem issues with & business company goes by the name of PNC bank also the consumer can explain more about the problem issues he having with PNC bank customer had recent mobile ***************** check into his PNC bank foundation checking account though by using mobile app mobile check deposit was made on 5/30/2025 mobile check that's was deposit though the PNC bank customer account was over thousand dollars & after the PNC bank customer had mobile deposit his recent check that's place & hold on his recent mobile check deposit into its clear into his account hold expire date 6/6/2025 when they say the hold will be lifted from his checking account mobile deposit the transaction checking amount $1.531.36 cents PNC bank customer fill like ********************** should have not place hold on the recent mobile check deposit before the funds credit into his checking account ********************** customer had bills to pay & was planning on using his funds right away PNC bank customer are having very hardship time with PNC bank releasing his recent mobile check deposit into his checking account

  Business Response

  Date: 06/04/2025

  June 4, 2025
  RE: Better Business Bureau Case Number ******** ******* ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. A final formal written response will be provided to our client no later than August 1, 2025.
  To protect our client's privacy, we cannot share further information concerning the details of our response.
  However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  ******* ********