Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,899 total complaints in the last 3 years.
548 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PNC banking have horrible customs. I updated my phone number on the 17th of May today is May 30th. I tried logging into my account and the bank has locked me out of my account. I'll try with different representative to reset my password it would not allow. I'll try different phone numbers it will not allow ,they're telling me they need to send me out a password that's going to take three to five business days and I cannot get on to online banking this is an inconvenience to me having to pay bills cannot move money around or anything. I believe that this is personally done to me. I was informed because I changed my phone number the system has kicked my phone number back and it's not allowing me to see what's going on with my account this is not fair to the consumer.
Business Response
Date: 06/09/2025
June 9, 2025
RE: Better Business Bureau Case Number ******** ****** ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 3, 2025, 2025, we addressed this issue directly with the client by telephone. To protect our
client's privacy, we cannot share further information concerning the details of our response. However, our
client may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** ******. I placed a dispute with *** a month ago and never got a resolution. A company I ordered from was a scam. I emailed them multiple times then they ghosted me. I had a package delivered to my home but it wasnt what I ordered. I explained that to all the representatives Ive spoken with I even have photos of what I received. There was a video I found a couple weeks after I placed my order of the actual owner of the product stating that the website women have been ordering from is a scam. I called *** immediately after I seen the video and explained EVERYTHING to them. I have yet to receive my refund for my dispute which also caused me to go into overdraft. I also have videos of before I even opened the package because the minute I felt it, I just knew it wasnt what I ordered.
Business Response
Date: 06/10/2025
June 10, 2025
RE: Better Business Bureau – Case Number 23395800– Vivian Harris
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on June 3, 2025 and June 10, 2025, via phone and email, to
discuss our research of their complaint and we have not received a response. PNC welcomes the
opportunity to discuss the client’s concerns and have provided the client with our direct contact
information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number 225150176512
Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23395800, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Good morning, my dispute was closed but I would like for it to be reopened. I disagree with the company’s response because although they have tried to contact me, I’ve also reached back out to them several times with no response. I left voicemails stating the specific days and times I’m available and still haven’t heard from anyone. The situation wasn’t resolved.

Regards,

Vivian Harris
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed bankruptcy in 2011 and it was charged off on Feb 4th 2013. I provided a copy of the charge off to PNC Mortgage. I was under the belief that since I remained in the home and continued to make the payments everything was ok. Although in 2021 when I went through hardship during covid I applied for assistance and discovered that because I did not get the mortgage reaffirmed my loan remained in bankruptcy status and this made it difficult to get assistance with the covid funds provided to home owners. With much persistence and the help of an FHA counselor they granted me minimal assistance and I thought it was now in good standing. Again I was wrong. *** still has my mortgage account in bankruptcy status and does not report to the credit agencies. I have tried all things possible and continue to fail to get this corrected.
Business Response
Date: 06/04/2025
June 4, 2025
RE: Better Business Bureau Case Number ******** ****** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the Executive Client Relations team at *** is already working to resolve the concern. Our clients experience is a top priority. We contacted the client on May 30, 2025, and will continue working directly with our client to address the matter promptly. A final formal written response will be provided to our client no later than August 1, 2025. To protect our client's privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Audrina W.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoken with a FHA housing counselor at Homeward and I was informed that since I continued making my payments and there is real property as collateral that automatically is a reaffirmation of the loan. I did send a complaint to the Consumer Financial ***************** as they advised me to do. When I was contacted by *** they informed me that I can continue to file a grievance although it is the company policy not to report to the credit bureau regardless without a court order. I will have to reopen my court claim and this is a very timely process. I have upheld my agreement of this loan and my request is not asking to forfeit that agreement only to receive credit for being in good standing since 2009. I have been trying to address this with PNC since 2020 with no resolve.

Regards,

****** *******
Business Response
Date: 06/16/2025
June 16, 2025
RE: Better Business Bureau Case Number ******** ****** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our client brought this matter to our attention through another channel, and a member of the Executive
Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
our client by August 1, 2025. Our clients experience is top priority. We contacted our client on June 12,
2025, to address the matter promptly. To protect our clients privacy, we cannot share further information
concerning the details of our response. However, our client may use their discretion in sharing our
response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *******
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I verified myself multiple times on the phone. Provided correct text code, provided full SSN, address, dob and any other info asked. Despite it, their response -- go to branch to get resolved, that's it. Do they have any idea that someone works 40 hours a week and exits work at 5:30 pm when all there branches close by 5 pm, is a major nuisance?The ones that close at 6 PM also cannot be made to as there's evening traffic and that are over 20 miles away.If they cannot resolve things on phone despite passing all kind of verification tests, this is a poor business and a very toxic service provider for the customer.
Business Response
Date: 05/30/2025
May 30, 2025
RE: Better Business Bureau Case Number ******** **** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the client on May *******, and will continue working directly with our client
to address the matter promptly. A final formal written response will be provided to our client no later than
July *******. To protect our clients privacy, we cannot share further information concerning the details of
our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Specific questions not answered but boilerplate response given. Address the specifics. Phone call said to visit branch and this excessive verification harassment was not addressed on phone either.

Regards,

**** *****
Business Response
Date: 06/06/2025
June 6, 2025
RE: Better Business Bureau Case Number ******** **** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We attempted to make contact with the client on June ******. A final formal written
response will be provided to our client no later than July *******. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Really nothing addressed. They have a habit of retaliation

Regards,

**** *****
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ********* dollars in the bank some one stole my card and they will not refund any of the money to me at at it was an estate account that was not suppose to be touched and the card was used and all the money was spent PNC bank in *********************
Business Response
Date: 06/10/2025
June 10, 2025
RE: Better Business Bureau Case Number ******** ***** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 9, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** M
Executive Client Relations
PNC Reference Number 225148070280
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently submitted a request for a dispute for a $50 transaction that was made via ******* on May 5, 2025. However, weeks have passed, and I still have not received a response from PNC Bank regarding the acceptance or rejection of the dispute request. If the bank hasn't made a decision yet, at least let me know the status of the request. I have attached a screenshot of the transaction that I am referring to in regards to the dispute.
Business Response
Date: 06/03/2025
June 3, 2025
RE: Better Business Bureau Case Number ******** Kaylani ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 2, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.

Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, My name is ****** ****, and I operate a small business through an online ******* store at ********************. In February 2025, I was notified that I had been placed on the MATCH Lista merchant alert system maintained by **********. This listing has significantly harmed my ability to secure payment processing and threatens the ongoing operation of my business. Immediately upon learning of the MATCH placement, I contacted ****** my only payment service provider. ****** confirmed in writing that they had not added me to the MATCH List. I then contacted **********, the custodian of the MATCH database, to determine who placed me on the list. ********** clearly informed us that it was PNC Bank that submitted the listing. I then reached out to PNC Bank and was referred to **** ******, Executive Client Relations. Despite **********'s confirmation, Ms. ****** dismissed responsibility and instructed me to contact ************** the fact that ******* had already denied involvement. To make matters more troubling, I have never had any business relationship or account with ********************. I am completely unaware of how or why *** would submit my business to the MATCH List, and no justification has been provided. I respectfully request that PNC Bank: Immediately initiate the removal of my name, ****** ****, from the MATCH List. Provide a full explanation of the reason for the listing, including the originating data or alleged violation. I have no history of chargebacks or fraudulent activity. This experience has caused serious reputational and financial damage. I am requesting the BBBs assistance in obtaining a fair, transparent, and prompt resolution. Sincerely, ****** **** Po ***************.
Business Response
Date: 06/11/2025
June 11, 2025
RE: Better Business Bureau Case Number ******** ****** ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 6, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
we cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** IS A GANG ASSOCIATION; THEY LET PEOPLE USE THE BANK ACCOUNT CUSTOMERS, I ALREADY LOST MORE THAN $700 ON THE BANK ACCOUNT EVEN THOUGH I CALLED THE BANK AND LET THEM KNOW SOMEONE TRIED TO USE MY BANK ACCOUNT, THEY DON'T CARE ABOUT ******* ******** CALLED PNC CUSTOMER ******************** TO CLOSE THE BANK ACCOUNT, AND THEY DIDN'T CLOSE IT. NOW I HAVE RECEIVED A LETTER FROM COLLECTION, THEY SENT ME A COLLECTION FOR $64, CAN I HAVE MORE EXPLANATION, PLEASE?
Business Response
Date: 06/23/2025
June 23, 2025
RE: Better Business Bureau – Case Number 23374753 – Ginelouj Services LLC
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at PNC is already working to resolve the concern. Our client’s experience
is a top priority. We contacted the client on April 17, 2025, and will continue working directly with our
client to address the matter promptly. A final formal written response will be provided to our client no later
than July 23, 2025. To protect our client’s privacy, we cannot share further information concerning the
details of our response. However, our client may use their discretion in sharing our response directly with
you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Mary B.
Executive Client Relations
PNC Reference: 225147009151
Customer Answer
Date: 06/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23374753, but I don't trust PNC, I want to resolve my case on BBB, because PNC doesn't care about the concern of customers.

Regards,

Ginette Louijuste
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** charged me $25 for the past two months even though I met the criteria ($5k) for no monthly service charges! I called last month to inquire why this happened and a *** *** said it was because one of my accounts went dormant and the person said they would fix this. But now I was charged again. Please refund my $50 to the same account please. 05/13/*********** SERVICE CHARGE LD $25.0004/11/2025MONTHLY SERVICE CHARGE LD $25.00
Business Response
Date: 05/23/2025
May 23, 2025
RE: Better Business Bureau Case Number ******** ******** *******
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 23, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Audrina W.
Executive Client Relations
PNC Reference Number: ************
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my PNC Bank account on February 21, 2025, with a remaining balance of $20,143.70. After a month with no check received, I contacted *** and was told to wait 30 business days. When I followed up again, I was asked to submit an indemnification agreement. I promptly completed the form and sent it in. Later, I was informed the form needed to be notarized this requirement was not mentioned at first. I had it notarized and mailed it on May 12, ******* of today (May 21, 2025), I still have not received my refund. *** has provided conflicting information and failed to process my request in a reasonable time. I originally closed the account due to restrictive limits on transferring money to linked external accounts. I am extremely dissatisfied with this experience and would like immediate resolution.
Business Response
Date: 06/06/2025
June 5, 2025
RE: Better Business Bureau Case Number ******** ****** ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 4, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
we cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.