Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  345 Rouser Rd Coraopolis, PA 15108-4754

• 

  PNC Financial Services Group, Inc.

  101 N Main St Butler, PA 16001-4902

• 

  PNC Financial Services Group, Inc.

  10770 Frankstown Rd Penn Hills, PA 15235-3039

• 

  PNC Financial Services Group, Inc.

  8000 Mcknight Rd Ste 1116 Pittsburgh, PA 15237-3000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from PNC Bank on my credit report. It says it was opened on 4/18/2025 for $35,000 with account number starting in **************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

  Business Response

  Date: 05/29/2025

  May 29, 2025
  RE: Better Business Bureau Case Number ******** ****** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  *** attempted to contact the client on May 23, 28, and 29, 2025 via phone and email, to discuss our
  research of their complaint and we have not received a response. *** welcomes the opportunity to
  discuss the clients concerns and have provided the client with our direct contact information. We will
  work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the *********, ohio branch *** to retrieve my routing & account number because I restricted online access due to a separate issue. They gave me 2 copies of direct deposit slips for the ********************** to direct deposit my monthly funds and also I used it to pay my credit card payment. My credit card got declined after my payment should have been made because their employee gave me the wrong routing number to my account which I found out by going to an *********** who then gave me the correct information. I had to pay a double payment to cover the bank rejecting my payment due to an employee's incompetence. How could they even mess it up when it's supposed to be automatically placed on the print out. I've called and complained but I'll never get another direct deposit to PNC bank and once any pending payments are drawn,I will be closing my account. I'm seeking *** to pay me back for the inconvenience and causing me to use my rent money to pay a credit card payment that should have already been paid before my card was declined. I stopped in today got a transactions print off and the balance was 600 or so dollars different from the balance they gave me. It's concerning they would make this type of mistake when that's my livelihood.

  Customer Answer

  Date: 06/20/2025

  ADDITIONAL INFORMATION:

  This is a follow up to my previous complaint. I went to get a safety deposit box and my direct deposit slip to turn into social security. The teller printed out a paper with false information on it so therefore my credit card payment got rejected by the bank causing me to have to use over half my rent money to pay a double payment to be able to use it, causing me to be homeless and had i not found out in time for the next deposit, i wouldnt have recieved this months' income either. Mary Benson called me the same day as my complaint gave me the fax number to send the evidence to and has never returned a call or contacted me again. The little girl that gave me the wrong information still works at that branch and i have since closed my account because ive lost everything because PNC couldnt be trusted to give me accurate information for my account in person where the computer automatically prints off the direct deposit slip. Im devastated that i get to live in my car and PNC doesnt have to fix this situation at all. Thats why it was okay for an employee to give me false information on camera in the first place. I want the payment that was rejected refunded back to me. Why was it acceptable for Cambridge, Ohio branch to give me false information causing this series of events and im not even given a call back to be informed they received the fax. Which i have the email confirmation it was received. Mary Benson has never called me back and ive tried to talk to others at PNC pittsburgh and they told me that shell have to call me back they cant help me. Why is it acceptable for my bank to cause me to be homeless, try to make sure i couldnt afford bills the next month and they dont even have to return my calls? Im disgusted. Should i speak with a lawyer? Theyve had weeks to make this right and they refuse.

  Business Response

  Date: 06/20/2025

  June 20, 2025
  RE: Better Business Bureau – Case Number 23360262 - Alexandra Meade
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 11, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our
  customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Mary B.
  Executive Client Relations
  PNC Reference Number: 225141866607

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of ***************, **** with an issue with PNC Bank, in ************. I am unable to access inheritance funds deposited in an Indiana estate administration proceeding without making a ******************************************** ******* to collect the money in person. In the day and age of e-commerce, e-sign and digital banking, this seems like an unreasonable burden to interstate commerce. My son received an inheritance of cash from my aunt, an ******* resident at the time of her death. She was a widow without children. Her will was administered in Indiana courts by a third-party fiduciary, with the help of an Indiana law firm. The will provided any gift to a minor child be transferred into a testamentary trust and named **** ********* as trustee of any such testamentary trust. My son's inheritance was funded in a testamentary trust account with ******************** at the *************************. Around January 2025, **** resigned as trustee and transferred the role to me.On March 11, 2025, the estate representatives first provided me with account information at the PNC bank branch. On March 14, 2025, I contacted *** via phone and provided him with notarized legal documentation via email supporting the change of trustee for this account. After repeated phone calls and emails to the branch representative and branch manager without resolution, I escalated the issue within *** on April 22, 2025. As of May 1, 2025, *** accepted my paperwork as trustee and authorized representative of the trust. The bank has requested I sign. signature card in person, which is not possible due to lack of bank locations near me. On or around May 15, 2025, the escalation manager to confirm an esign would be acceptable in this case., but as of May 20 will not send. Instead, the branch **** suggests the old trustee should transfer money on my behalf, even though no longer authorized. *** is unreasonably prohibiting access to these funds.

  Business Response

  Date: 06/20/2025

  June 20, 2025
  RE: Better Business Bureau – Case Number 23358703 - Bridget Shapansky
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 20, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Mary B.
  Executive Client Relations
  PNC Reference Number: 225141843823

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** customer care, ******* V refused to refund me my fees from last month that was I promised from another **** This company is just full of liars! Stop sending me people that don't want to help and get this sorted out! I'm going to file another CFPB complaint too! Refund the following: 04/11 04/11 *FINANCE CHARGE* PREV CYCLE PURCHASES $1.59 04/11 04/11 PREVIOUS CYCLE LATE FEE $27.00

  Business Response

  Date: 05/23/2025

  May 23, 2025
  RE: Better Business Bureau Case Number ******** ********* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We attempted to make contact with the client on May *******. A final formal written
  response will be provided to our client no later than July 18, 2025. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for a loan from PNC banks and was denied. This denial is discrimination towards me and it is also discouraging me from applying for anything in the future

  Business Response

  Date: 05/30/2025

  May 30, 2025
  RE: Better Business Bureau Case Number ******** ******* *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On May 30, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a domestic outbound wire by phone at 8:45 am on a Friday from my account at *** to an external institution account in my name. During this recorded call, I specifically said under "for further credit to" my proper name should be listed. The representative said this would not be necessary, and that the field would only be used for other types of transactions not associated with sending money to myself at another institution. I was then sent electronic forms to fill out, and left that field blank as instructed. The "for further credit to" field did not have an asterisk next to it, indicating it was a mandatory field to fill out. *** then sat on the form all day. The wire department closes at 4:30 pm. At 4:43 pm, the wire department sent a message stating "Please complete and sign a new Single Wire Authorization Request (SWAR) to confirm the For Further Credit name because the information is missing. The new form is needed to process your wire request." There was no way for me to contact *** because they sent the message after their business hours. They've now kicked out my wire request, sending me to the back of the line to start over which will further delay processing. ***'s actions have cost me literally hundreds of dollars and I expect to be made whole immediately before I need to file regulatory complaints and a complaint with the ******.

  Business Response

  Date: 06/18/2025

  June 18, 2025
  RE: Better Business Bureau Case Number ******** ***** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 5, 2025, *** addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I am initiating litigation against PNC bank and will subpoena their phone records. Their legal department has been notified. There has been no response.

  Not only did PNC bank defraud me, it claims indisputable details of phone conversations didn't happen.

  PNC will now spend thousands defending a sub $200 claim due to their own incompetence and lies

  Regards,
  
  ***** ******

  Business Response

  Date: 07/11/2025

  July 11, 2025
  
  RE: Better Business Bureau Case Number ******** ***** ******
  
  Dear Better Business Bureau,
  
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  
  On July 11, 2025, we addressed this issue directly with the client by letter. The client should receive our
  letter within the next seven-ten business days. To protect our client's privacy, we cannot share further
  information concerning the details of our response. However, our client may use their discretion in sharing
  our response directly with you.
  
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  ??
  Sincerely,
  
  ******** *.
  Executive Client Relations
  
  PNC Reference Number ************

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  What I received is, "I appreciate you taking the time to speak with me on June 23, 2025.
  Since our last conversation, I have been able to obtain the resolution
  and would like the opportunity to share the outcome with you."

  I emailed twice asking to have this "resolution" emailed to me and told *** I will sue them in small claims court to recover my losses.

  PNC has a deadline, in writing, to EMAIL its "resolution," which I will either accept or reject, by July 14, 2025. There will be no extensions because they allegedly mailed something. 

  The company needs to EMAIL me a copy of this letter in the next business day. 

  Regards,
  
  ***** ******

  Business Response

  Date: 07/15/2025

  July 15, 2025
  RE: Better Business Bureau Case Number ******** ***** ******
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 11, 2025, we addressed this issue directly with the client by letter via secure email. The client
  should receive our letter within the next seven-ten business days. To protect our client's privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The meaningless form letter provided by PNC rejects facts and all common sense and demands I subpoena them. 

  PNC will now spend $5k+ to defend a small claims suit for damages sub $200.

  BBB may close this complaint and mark it rejected by the consumer.

  Regards,
  
  ***** ******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PNC bank is my mortgage holder. My house insurance WAS progressive insurance. *** allowed my home owners insurance to lapse. *** explained to *** I am not responsible for paying my insurance since it is in escrow. After I lost my coverage they insisted I get more coverage immediately even though it was their fault. They then attempted to force their much higher insurance on me. I have been greatly inconvenienced. They offer no relief only blames the insurance company (***********).

  Business Response

  Date: 05/28/2025

  May 28, 2025
  

  RE: Better Business Bureau Case Number ******** ****** *******
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  PNC Bank attempted to contact our client on May 16 and 20, 2025, via phone, to discuss our research of
  their complaint and we have not received a response. *** welcomes the opportunity to discuss the
  clients concerns and have provided the client with our direct contact information. We will work directly
  with our client if they contact us.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225136687536

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2025, I submitted a request to do a $25 wire transfer via PNC bank online. On March 28, 2025, my request was accepted and the wire transfer was initiated. I had to pay an additional $25 fee to initiate the transfer. However, since the recipient, my business bank account, was on hold at the time of the transfer. Therefore, the wire transfer failed. I first tried to contact PNC bank via phone and explain to them the situation and that I needed to dispute the $50. They told me that I would have to go in person in order to dispute the funds. So I went in person, and explained to them my failed wire transfer. However, they refused and said that the wire transfer of $25 was returned to me but not the fee. I was trying to explain to them that the bank automatically attempted to re-send the wire transfer after I returned, yet they refused to listen to me. I would like a full dispute of the $50 because this is a failed wire transfer, therefore it never happened. I will attach a screenshot here, but it basically shows that the $25 wire transfer (including the $25 fee) was re-sent after they returned the $25 to me, therefore rendering the return null and void. I have attached a screenshot showing that the $25 wire transfer was returned to me, but then on March 28, the same day that it was returned, it was sent back out again. I have highlighted when the wire was returned and when it was sent back out again.

  Business Response

  Date: 05/19/2025

  May 19, 2025
  RE: Better Business Bureau Case Number ******** Kaylani ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On May 19, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** refused to answer basic questions about my account. I lost my debit card and plan on closing the account. However *** told me I could not close my account until everything id done pending. ***** stated per my request that i would not be getting a new card in the mail which is just false. After trying to ask if its true I needed everything in order to not be pending in order to close my account she got frustrated and tried transferring me to a supervisor instead of answering the question. After 7 minutes in hold she then decided to answer the question. I need my debit card in order to get my money out of the bank as I am not always able to make it into the bank.

  Business Response

  Date: 05/21/2025

  May 19, 2025
  RE: Better Business Bureau Case Number ******** ***** ***
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On May 19, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently scammed out of nearly $70,000 from an individual pretending to be a fraud monitoring specialist from PNC Bank. I filed a police report, workedclosely with members of the fraud department at ***. Followed appropriate protocol. *** is now refusing to reimburse me the additional $5885 that they owe . This individual was most likely an employee of PNC Bank. Called me from a verified PNC phone number. Had access to my accounts. Sent me security two factor authentication touch notices. I gave *** all of the account numbers and debit cards or money was transferred. Both a ***** *********** and ****** ****** had intentionally with health information for me owing to the fact that they did not recover the full sum of the money. There is an outstanding balance owed to Me $5885 which they refuse to reimburse me. Its my understanding banks are federally insured and carry insurance policies to cover fraudulent activity on their accounts. They displayed extreme negligence and failing to catch or monitor fraudulent, outgoing wire transfers various accounts that I hold. I was initially told by ****** that the full sum was recovered only to find out when they sent a check that it was missing $5885. They had me sign a settlement and release minus that amount of money and now are telling me that I am on my own and they are not going to credit me back that money.

  Business Response

  Date: 05/28/2025

  May 28, 2025
  RE: Better Business Bureau Case Number ******** ********* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On May 16, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The company has not satisfactorily answered any questions. I received a phone call from a PNC Bank employee telling me again that they would not reimburse me for funds that were fraudulently taken from my account. Their displayed negligence and a lack of communication regarding NUMEROUS fraudulent charges. They still owe me a sum of $5,855. I will continue to pursue the matter until it is resolved. 
  
  Regards,
  
  ********* *******