Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,899 total complaints in the last 3 years.
548 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving JUNK MAIL at my home from this bank. I tried to take care of it with a phone call to no avail. It took me SIX MINUTES just to fight my way through their automated system which had no option for why I was calling. I finally spoke to someone, and she said I needed to speak to their fraud department. Why?? I do not do business with these people. I was only contacting them about their junk mail. I was transferred and reached a recording saying I had at least a TEN MINUTE wait to talk to someone. No way. No one wants to spend 16 minutes of their life navigating an automated system and then waiting on hold because a business is too CHEAP to hire enough people to answer all of their calls in a timely manner, as if the rest of the ****** world should WASTE their time on the phone with these businesses. Talk about NERVE!!! I already lost over 6 minutes of my life just navigating their automated system to speak to ANYONE at all. Attaching a photo of the junk mail.I am sick and tired of dealing with tens of businesses every year that seem to think they have some sort of inalienable right to send junk mail to people. Do not send anymore mail to my home ever again.
Business Response
Date: 05/22/2025
May 22, 2025
RE: Better Business Bureau Case Number ******** J ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
*** attempted to contact our client on May 16, 20 and 22 via phone and email to discuss our research of
their complaint and we have not received a response. *** welcomes the opportunity to discuss the
clients concerns and have provided the client with our direct contact information. We will work directly
with our client if they contact us.

Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.
I received an email from ***** ***** at PNC Bank. He requested I phone him to discuss. I have now replied to TWO of his emails. I told Mr. ***** that I have already provided ALL of the details in my BBB complaint, but I went over ALL of the details again in today's email. I again asked what they are going to do with my information. I am NOT PNC Bank's client. I do NOT have a rewards account with them. I have no dealings with them whatsoever except that I purchased two of their boxes of shelf stable broth. That was all.
I still have no idea what they are going to do with my name, address, phone number, etc. In fact, Mr. ***** says in his BBB reply that he tried to phone me. I did NOT put my phone number on the BBB complaint, and I did not add it to my email to him. If he indeed tried to phone me, it is PRECISELY BECAUSE they have already stored my information in their system. Why??? What are they going to do with it??? How long are they going to keep it??? So far, they have failed to provide the answers to any of these questions. These are SIMPLE, STRAIGHTFORWARD QUESTIONS. Refusing to answer these questions does not bode well for my privacy.
Furthermore, since I provided all of the details in my complaint AND in TWO email replies to Mr. ****** why would he want to speak to me on the telephone UNLESS it was to confirm in their records what is my phone number.
I WANT MY QUESTIONS ANSWERED. The answers should be provide to the BBB website and to my email. I will NOT phone Mr. ************ It is not necessary to phone him. He has all of the details already.
Regards,

J ******
Business Response
Date: 06/05/2025
June 3, 2025
RE: Better Business Bureau Case Number ******** J ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 29, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I am NOT a client of this company.
2. All I was told was to call the executive office. It was someone in the executive office who FISHED all of my information in the first place and then said she could not help me with the expired broth and refused to tell me what they were doing with my info.
3. ***** ***** promised to send me a $25 gift card by way of apology for all of this. He has not sent the card (I have received nothing so far), and STILL neither he nor anyone else at this company has told me what they are doing with my information.
J ******
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Formal Complaint Regarding Mishandling of Home Mortgage Process I am writing to formally express my deep dissatisfaction with the manner in which my recent mortgage application was handled by PNC Bank. The entire processfrom initial communication to closingwas marred by misinformation, disorganization, and a lack of accountability that caused significant emotional and financial stress for my family and me.
Business Response
Date: 05/23/2025
May 23, 2025
RE: Better Business Bureau Case Number ******** **** *********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 20, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Twinkle Q.
Executive Client Relations
PNC Reference Number 225134585459
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone was not in my possession, its broke and can be accessed by anyone. I dont have the money to replace it right now. A Zelle was made on my account in the amount of ****** to a person I do not know. I filed a dispute with ***, they are honoring it due to patterns. Well I didnt pattern ****** to someone I DO not know! Where is *** at for protecting its customers?
Business Response
Date: 05/20/2025
May 20, 2025
RE: Better Business Bureau Case Number ******** ****** ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
*** attempted to contact our client on May 14, 16, and 20, 2025, via phone and email to discuss our
research of their complaint and we have not received a response. *** welcomes the opportunity to
discuss the clients concerns and have provided the client with our direct contact information. We will work
directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/13/25 I was charged three separate overdraft fees for one account. Just wanted to get two of the fees refunded. I'm sure it was just a system error. Thank you.
Business Response
Date: 05/16/2025
May 16, 2025
RE: Better Business Bureau Case Number ******** *****************
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 16, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PNC bank is holding my SSDI security check money they cashed my check and will not give it to me cause they said they cannot prove my identity.The manager at the Merced branch keeps begging the bank to release my funds they said they will not. They already cashed the check. Will not give me my cash. $3,746.00
Business Response
Date: 05/23/2025
May 23, 2025
RE: Better Business Bureau Case Number ******** ******* ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on May 15, 2025 and May 21, 2025, via phone, to discuss our
research of their complaint and we have not received a response. *** welcomes the opportunity to
discuss the clients concerns and have provided the client with our direct contact information. We will work
directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Accounts were closed with no information on why. We opened another account at another bank and now those accounts are being closed. We have been flagged and deemed high risk and no one will explain why or how this happened. Credit scores are perfect. We aren't getting any answers on how to rectify this situation. We have been dealing with this for almost 2 years. *** refuses to helps us.
Business Response
Date: 05/19/2025
May 19, 2025
RE: Better Business Bureau Case Number ******** ****** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the client on May 15, 2025. A final formal written response will be provided
to our client no later than June 9, 2025. To protect our clients privacy, we cannot share further
information concerning the details of our response. However, our client may use their discretion in sharing
our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *****
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 8th I was notified of charges to my checking account. I called the bank within a few mins of getting the text spoke to the bank the said they were going to stop my debit card but couldn't stop the pending charges until it went through. Called again on Wednesday some of the charges were gone but other charges were there. I went to the bank on Thursday my day off I sat down with the Branch manager **** ******** and explained to him the last time I was at ******* was on April 6th I had to go in because I bought an electric blanket and they over charged me. went to the customer service counter gave them my debit card, did what they did to give me the difference back pick up some stuff with my husband went to check out at the register(not the self check out) told the manager that whenever I shop it always shows up on my app. He can see nothing was on my app after the 6th at that time for those amounts. I called corporate on 4/25/25 and they gave me the names of ****** Belts in ******* she did 2 pick up orders for $191.75 and $121.10 ***** **** in ****************** also did 2 pick up orders $312.93 and $45.80, I filed a police report in my town of ********, **. I gave that to *** They sent me letters back stating that they are not refunding my money because Untimely notification to ***. I keep having to call them to put it through again and again. I feel like I'm being made into the criminal . Plus they keep sending everything in my deceased sisters name. They know she passed away in 2012 I had to show them her death cert.
Business Response
Date: 05/13/2025
May 14, 2025

RE: Better Business Bureau Case Number ******** **** *****

Dear Better Business Bureau (BBB),

PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 12, 2025, we addressed this issue directly with the client by telephone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** M
Executive Client Relations
PNC Reference Number: 225132472828
Customer Answer
Date: 05/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Good morning, I got a call yesterday . I thought it was from someone from ***, and they told me to try and get my money back from ******* since *** denied my claim because they told me I didn't file it in a timely manner. I told the young lady the branch manager didn't say anything about 60 days the claim will be denied. If he would have told me that when I wouldn't have gone back to ******* was just looking at to see if ******* did this, before I came into the branch, She said they don't have to tell me that. Why would you refund me the $98.75 from Jan 10th? Even though it says provisional so they could take it back if they wanted to. If that was past the 65-day **** say nope that was too long ago I called ******* Spoke to ******* He said he doesn't see those charges on my ******* account because it was SCRUBBED cleaned. I asked him who gave him permission because it was still being investigated, he didn't know. Hung up with him my blood pressure was way up at this point. Called ******* again spoke to Hiro he said sure they will tell the bank it wasn't me that made those charges just have them call us. I said how can you tell them it wasn't me when you said you don't see the charges on the account anymore because it was scrubbed clean? He told me the Hackers wiped it clean they do that to cover their tracks. I told him it didn't matter because it still shows that it was taken out of my checking account. I spoke to the police, and I couldn't do anything on that end because if they wiped my account, I would have no proof these two people get away with this and I'm out $671. I work Part time for an Eye doctor and part time as a care giver for my husband. He is on permanent disability and is in remission for Lung cancer I can't afford to lose that kind of money . I already emailed Channel 3 On your side because I can't believe Between the Police, *** and ******* I can't get my money back and get told Sorry nothing you can do. I see how many complaints *** has an I can understand why now. I will be looking into other financial institutes once this is resolved.

Regards,

**** *****
Business Response
Date: 05/30/2025
May 30, 2025
RE: Better Business Bureau Case Number ******** **** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 29, 2025, we addressed this issue directly with the client by letter. The client should receive our
letter within the next seven-ten business days. To protect our client's privacy, we cannot share further
information concerning the details of our response. However, our client may use their discretion in sharing
our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** *.
Executive Client Relations
PNC Reference Number 225132472828
Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If they are referring to the letter regarding the $98.75 They took that back out of my account on May 27th. They however have not replaced the $671.58 that was taken out of my account on April 8, 9th.

Regards,

**** *****
Initial Complaint
Date:05/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against PNC Bank for unethical, abusive treatment and deceptive banking practices. I deposited a legitimate settlement check from my attorney. After a short hold, the funds were made available. Then, without warning or explanation, PNC suddenly froze my account again and revoked access to my money on a Saturday, leaving me unable to access basic funds.I went to the branch with two forms of ID, spoke with a representative named ******, and verified the source of the check, my identity, and all required information. She acknowledged the bank made an error by failing to verify the check at the time of deposit. She gave me a number to call. I spoke to ***** in the fraud department, who said there was no record of my in-branch visit, and that no one from the branch had contacted them. This means ****** either lied or deliberately misled me. When I called the branch back to ask for clarification, I was hung up on.I have now been disconnected or hung up on over 20 times by ***. Every representative I speak to gives me different instructions or conflicting information. Ive done nothing wrong, yet my money is being held hostage with no clear path to resolution. PNCs behavior is causing severe financial and emotional distress, and I believe they are violating customer rights, engaging in deceptive practices, and misusing internal policies to avoid accountability.I am requesting immediate intervention to help me recover full access to my funds, a written explanation from ***, and an investigation into the conduct of their employees and fraud department.
Business Response
Date: 05/21/2025
May 21, 2025
RE: Better Business Bureau Case Number ******** ****** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We made contact with the client on May *******. A final formal written response will be
provided to our client no later than June 3, 2025. To protect our clients privacy, we cannot share further
information concerning the details of our response. However, our client may use their discretion in sharing
our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

****** ********
Initial Complaint
Date:05/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-I was never called about my beneficiary benefits that are involved in an irrevocable trust. -my family will not disclose the whereabouts of my benefits and I just found this information.-I just want to make sure the assets weren't liquidated and my chance to access my late Grandfathers blessing Thank you.
Business Response
Date: 05/28/2025
May 28, 2025
RE: Better Business Bureau Case Number ******** ******* *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
*** attempted to contact our client on May 13, May 19, and May 27, 2025, via phone, to discuss our
research of their complaint and we have not received a response. *** welcomes the opportunity to
discuss the clients concerns and have provided the client with our direct contact information. We will work
directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a long-time *** customer. I recently purchased an item that arrived broken, and I returned it to the vendor with tracking confirming delivery. The vendor kept both the item and my money. I filed a dispute through ***, expecting support. However, *** closed the investigation without contacting me, allowing me to submit evidence, or informing me of the outcome.When I followed up, customer service provided inaccurate information and falsely claimed I had been notified. *** failed to protect my funds or provide a fair resolution process. This is a clear failure of basic consumer protections.Desired Resolution:I want PNC to:-Reopen the dispute and allow me to submit documentation.- Return the funds stolen by the vendor.
Business Response
Date: 05/30/2025
May 30, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On May 29, 2025, we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
**** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.