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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 426 Customer Reviews

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    Review Details

    • Adam J

      Date: 05/06/2025

      Adam J

      Date: 05/06/2025

      By far the worst experience Ive ever had with a bank. Between the 9 transfers and 6 different calls and thats just trying to access the account I just created the day before. Very unorganized. One says this, transfer next person says no its this. Transfer and on and on all for them to say after 9 hours of going back in forth that all I have to do is go into a bank and show my id.

      PNC Financial Services Group, Inc.

      Date: 05/08/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Oscar G

      Date: 05/05/2025

      Oscar G

      Date: 05/05/2025

      I went to the ********************************* PNC Bank. ******* racially profiled me. She refused to open a bank account for me with a social security card and an identification card. ******* questioned if I were an American citizen. These people are clearly financially incompetent. Why are they working at a bank. Discrimination is real.

      PNC Financial Services Group, Inc.

      Date: 05/07/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Dawn Q

      Date: 04/29/2025

      Dawn Q

      Date: 04/29/2025

      If I could leave less than one star for this PNC Bank review, I would. First, I have had all types of loans in 58 years, working capital loans (I'm self-employed), mortgages, car loans, small consumer loans. This is not my first rodeo. *** is by far the worst to deal with, in any capacity. My bad review/complaint stem from 2 car loans initiated in 2018 (same month for both cars), which were extended from 6 years to 7, as a result of a deferment offer that I took from *** during covid lockdowns in 2020 that added 3 payments plus interest to the end of my loan, which ended up being AN ADDITIONAL YEAR at over 7% interest. BOTH cars had the deferment, I paid each month normally for six, then past the time when the loan was originally supposed to end (march 2024), got to my last payment on the first car with no problems and got my title mailed to me. Second car was due to be paid off in April. Made my payment as per usual in March, was reported as 34 days late a few days later in error. I only knew because I got notified by Credit Karma that my score had dropped 57 points. I immediately called *** and have been talking with them since March 31st to fix this, many recorded phone calls on both sides, only to be told today (April 29, 2025), now that I've paid off the 3nd car, they weren't going to do anything about fixing my credit score. They claim I was supposed to know that one of the cars had a 'balloon payment' at the end...what?? I was never notified of that, why was the other car loan paid off as usual with no problem? After over $80,000 in two car loans with an extra year added to each purely because of interest accrued since the deferment. I can't even go to their website to see my paid loan and/or see when my title will arrive because they've already wiped me off their website, with the last payment clearing this morning. Unbelievable. If you're considering using *** for any of your banking needs, I have one word of advice: DON'T.

      PNC Financial Services Group, Inc.

      Date: 04/30/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • John K

      Date: 04/28/2025

      John K

      Date: 04/28/2025

      My home loan was moved to ***. I decided I wanted to closer my escrow and they want to charge me .25% of my loan balance to close it. That is not in my original loan papers which one rep said is what they go by. I put in a request to waive the fee was escalated. I was sent a denial letter saying that they go by what was in the original loan papers, but they have yet to provide proof what is in the original loan papers which I know does not mention a fee.Been a customer for 35 years. What a shame..

      PNC Financial Services Group, Inc.

      Date: 04/29/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • David F

      Date: 04/28/2025

      David F

      Date: 04/28/2025

      I was robbed of my money from my account my account and routing number was compromised they hire crooked employees I wouldnt recommend for anyone serious about business or money worst bank in the world !

      PNC Financial Services Group, Inc.

      Date: 04/29/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • William M

      Date: 04/22/2025

      William M

      Date: 04/22/2025

      One of the worst banks that I have dealt with. There tends to lack any professionalism or customer service when dealing with customers in my own personal experience. Closed my account with *** and moved to a credit union.

      PNC Financial Services Group, Inc.

      Date: 04/23/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Kadijah H

      Date: 04/21/2025

      Kadijah H

      Date: 04/21/2025

      I HAVE HAD AN ONGOING ISSUES WITH A CHARGE FROM GREAT ***** LODGE SINCE DECEMBER 2024 FOR ****** AFTER EMAILING THEIR EMAILING 3 TIMES THEY ADVISED THEY LEGALLY CANT PURSUE MY DISPUTE ANY FURTHER. DO NOT BANK WITH PNC!!! THEY ARE ONLY GOOD FOR SAME DAY DEBIT CARDS

      PNC Financial Services Group, Inc.

      Date: 04/22/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Christine B

      Date: 04/16/2025

      Christine B

      Date: 04/16/2025

      Pros: One undeniable positive is the excellent benefits package.Cons: Loyalty and experience dont seem to be valued. Poor treatment of long-term employees. Ineffective and unmotivated recruiters. Biased internal hiring practices. Fast and dismissive rejections. Lack of support for internal mobility.Advice to Management: Instead of letting experienced employees walk away and contributing to high turnover, give them a reason to stay. Loyalty should be earned through support, fair treatment, and genuine opportunitynot ignored grievances and passive push-out *********** claim to support military veterans and individuals with disabilities, but in practice, theres absolutely no visible preference or support for those individuals. It feels like a checkbox statement, not a lived value.Take a hard look at how much time and effort is spent hiring and onboarding new employeesespecially when existing staff are expected to train them without any increase in compensation. That kind of burden only adds to burnout and dissatisfaction.Finally, pay attention to the turnover. Look at the departments or individuals consistently losing employees. The root causes arent hiddentheyre just being ignored.

      PNC Financial Services Group, Inc.

      Date: 04/17/2025

      ********;takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

      Christine B

      Date: 05/08/2025

      On April 17th, I received an email that appears to be a response from PNC Bank's "Executive Client Relations" following a concern I submitted via the BBB. However, the message raises serious doubts about its authenticity. The email is vaguely worded, appears automated, and is not properly structured or signed. The individual listedScott U., Executive Client Relationsdoes not appear to be an actual representative of ***, and I could not verify their identity through any official channels. The tone and format of the message do not align with professional correspondence from a major financial institution. This raises concerns not only about the legitimacy of the message but also about how customer concerns are being handled. If this is in fact a valid outreach attempt from ***, it lacks the clarity, security, and professionalism expected.

    • Kiara R

      Date: 04/10/2025

      Kiara R

      Date: 04/10/2025

      NEVER EVER BANK WITH PNC !! My account was charged & during dispute process asked for a provisional credit because my account would be negative otherwise for something that was done unauthorized . They denied me and told me I cant close my account until dispute over

      PNC Financial Services Group, Inc.

      Date: 04/11/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • no w

      Date: 04/06/2025

      no w

      Date: 04/06/2025

      I was considering opening accounts with *** but after seeing all of the negative remarks have decided to sway another direction as my financial security is important to me.

      PNC Financial Services Group, Inc.

      Date: 04/08/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

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