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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 426 Customer Reviews

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    Review Details

    • Brigitte J

      Date: 11/20/2024

      Brigitte J

      Date: 11/20/2024

      Hello, Maam or **** The business made it harder for me after explaining that I dont have reliable transportation and do not have a way to go to the bank when they can simply unlock access to the mobile banking. This is not a probation period for me. Everything should not be thought of as an incarcerated resolution. The consultants are not my children and are adults who verbally refused to do their job and look suspect afterwards. I did let them know that I want PNC bank closed down as my justice. Dont apologize if theyre not going to make it as easy as day one of opening the bank account from home without talking about, Maam or ****

      PNC Financial Services Group, Inc.

      Date: 11/21/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • cynthia s

      Date: 11/20/2024

      cynthia s

      Date: 11/20/2024

      this bank is less than a star, but i have to put something if i could i would put a dot. they closed my checking account without my knowledge. my employer sent out my direct deposit payroll check and they have held it for 2 weeks. i have 3 small l children that depend on me for food etc. every time i called they would tell me that my paycheck was sent back to my employer, come to find out they were holding it for 2 weeks. this is very bad business everyone wants to put you off to another person no one know what the other department of the bank does. they should not be allowed to run this way. if anyone ask me i will tell them i would never use this company ever again.

      PNC Financial Services Group, Inc.

      Date: 11/21/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Creighton C

      Date: 11/12/2024

      Creighton C

      Date: 11/12/2024

      Changed credit card program without notifying me. Attempted to purchase with credit card and was declined over and over. I had to talk to 3 different associates before *** figured out my credit card expiration date changed when they changed the credit card program.

      PNC Financial Services Group, Inc.

      Date: 11/13/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Tara G

      Date: 11/06/2024

      Tara G

      Date: 11/06/2024

      Ive been with this bank for over 15 years. Ive grown to realize that this bank has not benefited me in ways that other banks offer. During my transition to my new bank, *** has allowed several banks to overdraft transactions and charging my overdraft fees week later. Ive never opted in for overdraft protection. Tried resolving the issue and customer service held up two hours of my time and went out there way to go against me.

      PNC Financial Services Group, Inc.

      Date: 11/07/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Jim M

      Date: 11/01/2024

      Jim M

      Date: 11/01/2024

      I have a vehicle financed through ***, no other accounts. They decided to use my bank account to pay someone elses mortgage. The amount was more than $1500, when we questioned this they told me that the money would be back in my account in 24 to 48 hours, we are now 1 month later and still don't have the money. Not sure what more needs to be said, we have contacted the people in charge at the *** ************ they insured we would have the money back every week since the day it happened, that means nothing. I just want my money back!!!!!!! Simple request.

      PNC Financial Services Group, Inc.

      Date: 11/04/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Suzen J

      Date: 10/30/2024

      Suzen J

      Date: 10/30/2024

      PNC of *********, ****************. This bank contacted me about a Fraudulent charge, I have returned called as YES my charges and went through all Verification 3 times ina row,The consultants are Incapable of speaking clearly . And the almost end of call, I am Cut off and wasted to *** and money

      PNC Financial Services Group, Inc.

      Date: 11/04/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Ashlee J

      Date: 10/24/2024

      Ashlee J

      Date: 10/24/2024

      I would give them 0 stars if I could. ********** I have ever had. Worst customer service. Worst online banking. I absolutely hate them.

      PNC Financial Services Group, Inc.

      Date: 10/28/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Josie J

      Date: 10/23/2024

      Josie J

      Date: 10/23/2024

      After being a customer for years, ******************** has recently started to put a hold on my clients checks when I deposit them, stating they are trying to protect my account from fraud. These are not even large checks, and I have NEVER had any check from my clients bounce. I drove 1500 miles to purchase a horse for a client, spending $900 in fuel, just to have a sudden hold put on their check days after I deposited it. I was unable to remove their funds to buy their horse and had to come back home empty-handed. Since this instance, they have put a hold on another client check that was only $1000. People need their income to pay their bills and suddenly placing a hold on a deposit that you made days ago is just ridiculous and unfair. If a clients check bounces then we go after that client for all of the fees. its not up to the bank to say whether I get my money or not. Ive already opened the account at a new bank, but unfortunately now I have checks on hold still after 10 days in my *** account that I cannot touch. This is why I no longer put money in the bank unless I absolutely have to.

      PNC Financial Services Group, Inc.

      Date: 10/24/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Kris R

      Date: 10/22/2024

      Kris R

      Date: 10/22/2024

      I opened an account online on October 9th 2024 and 36 hrs later I found out the account had been closed. The lady in operations on October 22nd was rude and a very snotty attitude. I had the decision to bring all accounts both business and personal after a friend referred them to me. But if their lack of transparency was going to be an issue; I would not bring my accounts there. First and foremost I was treated like I did something wrong.

      PNC Financial Services Group, Inc.

      Date: 10/23/2024

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Zakeia L

      Date: 10/17/2024

      Zakeia L

      Date: 10/17/2024

      One of the worst banks in *******, I wish I had gotten rid of my account sooner. Their pending transactions are a manipulative way of taking money from your account when you have less, instead of when you actually paid for it, and hope you won't notice. I want my money refunded, and the overdrafts taken off my record. Also their processing time for transactions that are instant are so behind they charged me 2 days later for money they already taken out. They deserve their 1 star reviews in fact they deserve less.

      PNC Financial Services Group, Inc.

      Date: 10/18/2024

      PNC
      takes our customer’s concerns very seriously. We will be working privately with
      our customer to resolve this matter.

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

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