Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  34 Cambridge St Ste 140 Burlington, MA 01803-4676

  
• 

  AAA Northeast

  32 Fairhaven Commons Way Fairhaven, MA 02719-4627

  
• 

  AAA Northeast

  197 Boston Post Road West Marlborough, MA 01752-1840

  
• 

  AAA Northeast

  29 Home Depot Dr Plymouth, MA 02360-2669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a AAA membership since ****, 35 years. I would think that would make me a valued customer. That was not the case on June 17, 2023. My son called for service. He needed to have his car towed from ********* ** to Brooklyn **. He called at 9am for service. He was told to expect someone in about 50 minutes. An hour later he received a call from a rep stating that no one could tow the car and that our option was to have the car stored overnight and delivered the next morning. I found this unacceptable that NO ONE could tow the car for the entire day. The **** ******* asked where the car was going and when it had to be there. The repair shop was closing at 1pm, which still gave plenty of time for the tow as it was ****am. Now, ****** was oddly able to find a shop that would tow the car but it would not get to Brooklyn by 1pm. She only said that AFTER being told that my repair shop was closing at 1pm. I asked to speak with a supervisor and ******* said the same thing. I do not feel that my membership is being honored. I have a plus membership that entitles me to tows of 100 miles yet whenever I try to utilize that feature of the membership there is a problem.

  

  Business Response

  Date: 06/21/2023

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 06/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip to ******* in March of this year, and at booking I asked the AAA Agent if we could pay cash for our Car Rental when we arrived in ************ *******. The AAA Agent said paying cash was fine, No problem. When we arrived that morning in ************, The Hertz Agent told ** we couldn't pay cash, and a Major Credit Card was to be used. I only had my Debit Card, and ***** told us we needed to put a $500 deposit down, and the additional $315. for the car rental. This was a total of $815., that we were not prepared for. Again ( The AAA Agent told us at booking our trip, We could pay cash for our Hertz Car Rental) . Because the AAA Agent gave us false information, it created a domino effect of much financial trouble for our trip. My bank account has fallen in over 4 overdrafts, I have lost my last 3 Paychecks due to overdrawn money, as a result of your AAA Agents false information, and soooooo much more grievances we have faced during our trip. My Bank has sent me a letter for June 12th 2023, asking when I plan on settling up these big financial losses to my account?!! We had the worst trip ever, because of this AAA Agent not properly doing their job!

  

  Business Response

  Date: 06/16/2023

  I write in reply to this concern. We have forward this to our Travel Department someone will be in contact with the member. 

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip to Ireland with them. I was told if I bought insurance and I needed to cancel I would get full refund on any deposit I made. I cancelled in a time according to them but they have refused to give me my 500 dollar deposit back. The only reason I bought insurance was for the refund they swore I would get. They dont answer my calls or emails supervisors name is *************************** *********************************

  

  Business Response

  Date: 06/14/2023

  
  I write in reply to this concern, we have sent this to the Travel Department, and someone will be in contact with the member.

  Customer Answer

  Date: 06/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found out yesterday that AAA charged me twice once when I had membership with my husbands, name included, and once with his name alone. I want to file a complaint because I paid twice, not knowing it, and Id like my money back

  

  Business Response

  Date: 07/05/2023

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of AAA for 7 years and a premiere customer for about 3 years. I have called and added a family member to my account twice and told they were applied free of charge and would receive their card in about 3 weeks. I waited 2 months or more before I realized we never received the card and I cald AAA back and asked for a supervisor. However, these days your money means nothing, when you pay your hard earned money for a service and your not spoken to curtiously and you ask to speak to a supervisor it should be your right. Especially when you're not getting the service you pay for. I have requested this additional card twice and still to this day cannot speak to a supervisor or manager and they have yet to send the card.

  

  Business Response

  Date: 07/05/2023

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through the AAA northeast website I co-signed a student loan for my son. The website states that upon graduation and being a triple a member you will be credited 3% off of your borrowed loan amount. Upon my son's graduation 3/2022 I have been calling AAA Northeast trying to get him the 3% loan credit applied to his balance. I have been given multiple numbers and several people telling me they don't' know what I am talking about. I have attached a snip it from the AAA northeast website. Being unable to obtain the 3% credit and no one able to help ** out, I consider this to be false advertising.

  

  Business Response

  Date: 06/08/2023

  I write in reply to this concern. We will forward this to our Financial Services department, and someone will contact the member. 

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just before 1 am on Tuesday, June 6, 2023, my car broke down on I-95 in ********, **. We were blocking traffic and we were in an unsafe position, so we called 911 and state troopers were able to push my car (while in neutral) off the nearest exit onto Seaside Avenue.We attempted to connect with AAAs 24/7 Roadside Assistance multiple (at least three) times before finally making contact over the phone close to 2 am. We were told a tow truck would be en route by 3:15 am, and that we would hear back when someone was on their way. We did not hear anything by 3:20 am, so we called back. The dispatcher then told us, very much to our surprise, that no tow truck was going to be coming since it was the middle of the night, and that nobody was around to tow. He told us there was nothing we could do but wait until the morning. He tried to convince us that this is what the previous dispatcher had told us, which couldnt be further from the truth.Luckily, I have family members in ******, ** who were awake and answered my phone calls to drive an hour and a half down to ******** to pick me and my partner up, along with all of my belongings we moved out of my college apartment in *********. We did not originally call them because we were specifically told a tow truck would be on the way, which would have taken ** to my partners house in *********. My family members finally arrived after 6 am after we had been STRANDED by AAA just next to an interstate off ramp in an unfamiliar area overnight for 5 hours. We then spent another 25 minutes on another phone call with AAA (only about 3-4 minutes worth of talking, the rest of which we were kept on hold) trying to organize an unattended tow so that my partner and I could finally be driven to her house in ********* to get some rest after a 15-hour day of driving from *******, **, followed by 5 hours of being left hanging by AAA.A tow truck finally came close to 12pm, after a previous tow truck tried to do an *attended* tow.

  

  Business Response

  Date: 06/07/2023

  I write in response to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 06/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
  

  The business never reached out to me directly to discuss, as they said they would. I am still waiting for them to communicate with me.

  Regards,

  ******

   

   

  

  Business Response

  Date: 06/12/2023

  We have made your home club aware of this concern, to be in contact. The member can also contact their home club at ************.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide service, cancel account and refund ********************** fees

  

  Business Response

  Date: 06/05/2023

  I write in reply to this concern. Member would need to contact their home club. AAA Mid Atlantic ************

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership before due date they do not cancel your membership and make you have autopay and charge again long long hold times over and over again reps say they will cancel but still charge you with autopay fraud want a reund wants to cancel also tow truck never came after waiting hours

  

  Business Response

  Date: 06/01/2023

  I write in reply to this concern. Member would need to contact their ********* AAA Michigan ************.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Saturday night at 8:00pm my car broke down in ********** **. I called AAA for a tow and was told it would be a while because they were backed up. At 10:00pm I called back and was informed I had to be patient and they would be there in a timely manner. At 11pm I called back and the person that answered the phone said, "Oh I'm sorry I forgot to dispatch your tow" What..... OK so when is the tow going to be here? The dispatcher said it will be at least an hour. A little after 12am I called again only to be told they were trying to find a tow for me and to hang tight. I called back 4 more times until a little after 3 when I was told, "I'm sorry, but we can't get you a tow, leave the keys in the car or call another tow company". ******************************************************************************************* a tow truck, by 4:00am still nothing. I made a final call to AAA and was told there was nothing they could do and to call another tow company. At 4:38 my Uber came and I was able to get home. The next day (Mothers Day) I made it back to my car and had to wait 3 more hours until the tow truck arrived. I filed a complaint with AAA and was told the best we can offer you is 25% off your next renewal. AAA left me stranded from 8:14 Saturday until 4:28 in the morning and they offered me $25 in compensation. Great Job AAA you went above and beyond. My questions are, why do you offer 24/7 tow service when it is clear it is not true and why do you say "Your safety is our #1 concern when it is clear it is not?

  

  Business Response

  Date: 05/25/2023

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************