Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  34 Cambridge St Ste 140 Burlington, MA 01803-4676

  
• 

  AAA Northeast

  32 Fairhaven Commons Way Fairhaven, MA 02719-4627

  
• 

  AAA Northeast

  197 Boston Post Road West Marlborough, MA 01752-1840

  
• 

  AAA Northeast

  29 Home Depot Dr Plymouth, MA 02360-2669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a Premier Membership with AAA car service, and I am only getting the service for a Classic Membership for a week, although they took my money at the rate for a Premier Membership. They are not allowing me to use Premier services although they took the Premiere fee from me. I am not getting what I paid for. They are essentially stealing from me.

  

  Business Response

  Date: 05/08/2023

  I write in reply to this concern. Member would need to contact their home club. AAA Mid Atlantic ************. 

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my classic membership to the plus membership so that I would not have to pay over milage. I received confirmation of my upgrade & was advised via email I can use my benefits & services right away. I requested a tow & had my car towed to a mechanic shop. I received a call from the tow technician who stated I needed to call his dispatch. I called & the gentleman advised I had a classic membership & would need to pay for the over mileage. I sent a copy of my plus membership card to show I should not have to pay anything. I then received another call from the dispatch who stated they will not be releasing my car to the mechanic until I pay. I spoke with 3 supervisors **************************** who were all rude & was told it was my ************ dont know why the email does not state we have to wait 3 days before being able to use my benefits. I was also advised there is no corporate or anyone higher that could assist with my issue by ***** who with a condescending tone stated it was her **************** will not provide a resolution that I like. I then found out my car was impounded & in total had to pay $212 just to get my car back & not able to drive it. I would like my money back because I should not have had to pay anything!

  

  Business Response

  Date: 05/05/2023

  I write in reply to this concern. It appears member is a member of ********* South. Member would need to contact their home Club: ************

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I must say that I'm very disappointed and extremely frustrated that my insurance policy with Union Mutual was cancelled due to inadequacies on AAA part. I have record of communications dating back to February 17 after I contacted my mortgage company, *************, regarding receive a mortgagee clause from AAA and they advised me that they still didn't receive anything, even after I gave specific instructions to AAA on who to contact. I tried my hardest via different means of communications, I have record of leaving phone messages and emails to get an answer from ***** (AAA employee) and other follow *** but to no avail. Everyone at AAA reassured me that they'd contact me to update me on the status of the policy, but failed to do so, even when I tried to reach out. It doesn't make sense now that I now have to pay double for my insurance because of a mistake on AAA's part. Because of the cancelled policy it is extremely difficult to get a good rate that I previously received from Union Mutual. AAA hasn't been able to help me get my insurance reinstated or tried to get me a comparable rate and this whole experience has been extremely stressful and causing a lot of distress.

  

  Business Response

  Date: 05/02/2023

  I write in reply to this concern.  I have forward this to our Insurance Department. Someone will be in contact with the insured. 

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Alpha Journal

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2023 I HAD AAA PICK UP MY *** FOR A *** (ROADSIDE) AND THE DEALER SHIP ***** SAID THE *** IS HERE BUT NOT THE **** CAN YOU CALL THE ***DRIVER TO SEE WHERE HE PUT THE **** (i DID) DRIVER SAID THE *** WAS IN THE DROP. *** SAID NO **** SO, I ASKED *** TO CHECK FOOTAGE (BUT *** HAD NO FOOTAGE AVAILABLE) SO I DONT KNOW WHAT HAPPEND TO THE *** FOR A WEEK SO I RECOMMEND A *** BE MADE BY ***, ***(ROADSIDE) DEALERSHIP AND TRIPLE A, SPLIT THE **** I DONT ***E GET ME A **** TRIPPLE A WANTED ME TO CONTACT THE PEOPLE THAT THEY ASSIGNED TO ME (ROADSIDE), THAT LOST THE **** I CONTACTED THE *** (ROADSIDE) THEY STATED THEY DELIVERED THE *** AND THE *** ACCORDING TO THE DRVERS CAM IS THERE. THE *** WAS AT THE DEALERSHIP ***** (TRIPLE A), (NOR ROADSIDE) WOULD TAKE RESPONSIBILITY AND ***** WOULD ACCEPT RESPONSIBILITY FOR THE **** I THOUGHT THIS IS CRAZY. I REMEMBER THE *** DRIVER (ROADSIDE) SHARING HIS BROTHER HAS A *** JUST LIKE MINE AND THEN I REALLY GOT NERVOUS. A WEEK LATER THE *** CAME UP. NOW, IM AFRAID TO TAKE MY *** HOME BECAUSE I THINK THAT SOMEONE HAS A *** AND WILL STEAL MY ***. THAT IS CRAZY. I TOLD TRIPLE A I PAY MY MONEY TO YOU, YOU NEED TO CHANGE MY *** OUT. I DONT FEEL COMFORTABLE WITH MY *** OUT A WEEK AND SHOWS UP AT THE DEALER A WEEK LATER (DEALER CLAIMS THE *** JUST MAGICLY APPREARED BY A *** DRIVER (THEY THINK). *** COMPANY (ROADSIDE, TRIPLE A NOR *** WOULD TAKE RESPONSICILTITY. I PLAN TO MAKE BBB AWARE OF ALL THREE OF THESE COMPANIES TREATING ME LIKE THIS. I WANT TO BE REIMBURSED FOR PAYING A *** COMPANY TO LOSE MY *** that was charged AND I WANT MY REMOTE REPLACED WITH ANOTHER ONE by TripleA *** and Roadside Thanking you in advance. Praise the Lord. Give thanks to the Lord, for he is good; his love endures forever.PSALMS 106:1

  

  Business Response

  Date: 05/02/2023

  I write in reply to this concern. Member also filed complaint # ********. Member would need to contact their home Club AAA ******** . I also advise Club 065 of this complaint. 

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried repeatedly to remove myself from their email system and I still get emails non stop. All I want is to be removed from their email list. It shouldnt be so difficult, Im not even a customer, and I will never be.

  

  Business Response

  Date: 05/04/2023

  I write in reply to this concern. Member would need to contact their home club. ********* South: ************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD AAA PICK UP MY *** FOR A *** (ROADSIDE) AND THE DEALER SHIP ***** SAID THE *** IS HERE BUT NOT THE **** CAN YOU CALL THE ***DRIVER TO SEE WHERE HE PUT THE **** (i DID) DRIVER SAID THE *** WAS ** THE DROP. *** SAID NO **** SO, I ASKED *** TO CHECK FOOTAGE (BUT *** HAD NO FOOTAGE AVAILABLE) SO I DONT KNOW WHAT HAPPEND TO THE *** FOR A WEEK SO I RECOMMEND A *** BE MADE BY ***, ***(ROADSIDE) DEALERSHIP AND TRIPLE A, SPLIT THE **** I DONT ***E GET ME A **** TRIPPLE A WANTED ME TO CONTACT THE PEOPLE THAT THEY ASSIGNED TO ME (ROADSIDE), THAT LOST THE **** I CONTACTED THE *** (ROADSIDE) THEY STATED THEY DELIVERED THE *** AND THE *** ACCORDING TO THE DRVERS CAM IS THERE. THE *** WAS AT THE DEALERSHIP ***** (TRIPLE A), (NOR ROADSIDE) WOULD TAKE RESPONSIBILITY AND ***** WOULD ACCEPT RESPONSIBILITY FOR THE **** I THOUGHT THIS IS CRAZY. I REMEMBER THE *** DRIVER (ROADSIDE) SHARING HIS BROTHER HAS A *** JUST LIKE MINE AND THEN I REALLY GOT NERVOUS. A WEEK LATER THE *** CAME UP. NOW, IM AFRAID TO TAKE MY *** HOME BECAUSE I THINK THAT SOMEONE HAS A *** AND WILL STEAL MY ***. THAT IS CRAZY. I TOLD TRIPLE A I PAY MY MONEY TO YOU, YOU NEED TO CHANGE MY *** OUT. I DONT FEEL COMFORTABLE WITH MY *** OUT A WEEK AND SHOWS UP AT THE DEALER A WEEK LATER (DEALER CLAIMS THE *** JUST MAGICLY APPREARED BY A *** DRIVER (THEY THINK). *** COMPANY (ROADSIDE, TRIPLE A NOR *** WOULD TAKE RESPONSICILTITY. I PLAN TO MAKE BBB AWARE OF ALL THREE OF THESE COMPANIES TREATING ME LIKE THIS. I WANT TO BE REIMBURSED FOR PAYING A *** COMPANY TO LOSE MY *** AND I WANT MY REMOTE REPLACED WITH ANOTHER ONE

  

  Business Response

  Date: 05/01/2023

  I write in reply to this concern. Member is a member of Club 065 AAA ********: Member would need to contact their home club ************.

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** has no way of downgrading or cancelling my membership online with the only option being to call in, and even then I have call within their business hours.

  

  Business Response

  Date: 04/25/2023

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called AAA to cancel my membership with them two years ago but I just realized that they were not cancelling it and they are still charging my money. My membership is *******************. I called them again to ask them cancel it immediately and refund me and was told that they cannot cancel it now but is able to drop me from the renewal. I would like to have it cancel it right now and get a refund.

  

  Business Response

  Date: 04/24/2023

  I write in responses to this concern. Member is a member of Club 047. Member would need to contact their home club: ************ at ************

  

  Business Response

  Date: 05/03/2023

  In November of 2020 ************** ** called to cancel his insurance policy. At that time he was advised that his membership ****************, would remain in force. AAA Membership dues are billed annually and Mr. *** subsequent membership dues billed as expected.  Recently, ******** called to cancel his membership and was advised of our midterm cancellation policy as outlined in our membership handbook, which can be found on AAA.com, that cancellations take affect at the next membership renewal.

   

  At this time, as a one-time courtesy, we have elected to cancel Mr. *** AAA Membership and issue a refund for the past two years in the amount of $110.00.  ******** has been contacted, advised of this refund and the expected issue date, and has accepted this offer as an acceptable resolution. AAA thanks ******** for his business and would be happy to service his needs in the future.

   

  Sincerely,

   

  AAA Member Relations

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with AAA on Saturday, April 1 2023 to assist with getting my car out of a pot hole. I never got a response from a provider to assist. After 3 hours of waiting on AAA I just called a local shop to assist and I had to pay $90 out of pocket. I still haven't got a follow up from AAA and I am highly disappointed.

  

  Business Response

  Date: 04/07/2023

  I write in reply to this concern.  Member is a member of AAA ********* Member would need to contact their home Club ************

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I checked an infrequently used card account to discover that AAA had billed the card $77 on 03-01-2023 , which was a surpriseconsidering that AAA informed me last month when I called that I needed to transfer my membershipfrom ** to Georgia because I had moved. The representative asked for my new address, issued me a new membership # ,and billed me immediately over the phone. So on 2-6-2023 AAA charged me $64 for the new (despite current ** my membership being paid in full until April 1st)Georgia membership and then on 3-01-2023 billed me again $77 for my previousmembership, which is no longer valid.An error, your error, which should be corrected with an apology within minutes turns into a complete debacle.I have spent the last hour being transferredfrom ********** to texas to ************ auto insurance line-then to a ********** membership representative-an absolute AAA trainwreck--when I finally got someone( after 3 calls and the 4th person) that said she would assist me, but only if I was subservient- she didn'tlike my attitude and placed me on hold(for the 2nd time) and didn'treturn--incredible arrogance after having my time wasted--the old membership **************** is invalid and the $77 that was billed on 3-1-23 is invalid and needs to be refunded---I am disgusted with AAA's indifferent and I am considering cancelling my Georgia membershipwhich was paid in full on 2-6-2023--incredible way to do business--

  

  Business Response

  Date: 03/21/2023

  AAA Northeast is in receipt of this concern. I have sent this to your previous home Club AAA Mid Atlantic for them to contact you.  

  Customer Answer

  Date: 03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************