Pest Control Services
White Knight Pest ControlThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 407 total complaints in the last 3 years.
- 232 complaints closed in the last 12 months.
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Initial Complaint
Date:06/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nature of the dispute against this business, is for fraudulent illegitimate charges. The contract was for bimonthly pest control services with monthly billing of $43.30, starting June of 2023. The contract was for 12 months, to which it stipulates if not canceled after the 12 months pass, customer can cancel any time with a 30 notice afterwards. Automatic payments were set up, therefore account was never delinquent nor past due. On March 2025, past the 12 month ***** I called to cancel my service, and all payments were current, this was also confirmed by the customer service representative. However, after a week I received a manual invoice, with bogus monthly charges stating I owed $129.90. I tried contacting the company, calling and doing my due diligence to have this resolved. However, none of the representatives were able to provide further detail on why I was being charged, after I explained the contract and terms of termination. I continuously get harassed by emails, and automated calls, and now I have a collections agency A.RM. Solutions, ****************************************************************************** License ******** contacting me trying to collect $156.96.Business Response
Date: 06/17/2025
Mrs. ******** we are sorry to hear of your frustrations. To clarify any outstanding questions regarding your invoices and service frequency, we encourage you to please review both your signed agreement and the customer portal. You were on a monthly payment plan, which was selected to offer financial flexibility by spreading the cost of services over time rather than requiring full payment immediately after each ****************** You were on a bimonthly plan and have two monthly payments per bimonthly service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. Each invoice directly corresponds to services that were completed at your property. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains whether billing occurs monthly or directly after each service. You may view your service and payment history in the online customer portal. As part of our process, we are required to make a certain number of attempts to inform you of the past-due balance before sending it to a collections agency. Our system confirms that multiple notifications were sent via text and email. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:06/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April, we had a termite inspector come out for a supposedly free inspection from the pest control company we had been using. They came out, tried to upsell us for a new service and we declined due to cost. The following month, we were billed for the termite service anyway. We tried and tried to get a manager to call us back to resolve this issue and it wasnt until we called the bank to resolve that payment that we finally got any traction. Now we are receiving calls and texts saying we owe this company money, after we not only cancelled our contract, but did not receive service the last month of the contract, either. When we called for the TENTH time to resolve this, the person in the billing department added two extra months to what we owe we have bank statements showing that we do not owe this at all. We still cannot get any kind of manager to call us back.Business Response
Date: 06/17/2025
Mrs. ******** we apologize for any inconvenience regarding your account. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. However, upon reviewing your account, we can confirm that your concerns were addressed within one business day. You notified us of a billing issue on 5/12, and our team promptly investigated the issue. By 5/13, the refund was processed. We apologize for the billing error related to the *************** and want to assure you that no charges were applied for this service, as your account was updated to reflect your decision not to proceed with the termite treatment recommended by our inspector. After speaking with our Customer advocate team on 5/13, you opted to continue with the scheduled ***************** on 5/14. Following this service, you would call the day following to proceed with cancellation. Per your request, your account was successfully closed when speaking with our team on 5/15. To clarify any confusion related to your current billing invoice, your account was set up for monthly payments instead of the full payment after each completed service. You were on a bimonthly plan and have two monthly payments per bimonthly service. As is standard with any business, payment is required for services that have been completed. Our records indicate that you are being charged exactly what is outlined in your agreement. You may view your service and payment history in the online customer portal. As you know, this has been explained by our representatives on five separate occasions since 5/15. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved.Customer Answer
Date: 06/17/2025
Complaint: 23459480
I am rejecting this response because:min your response you claimed that you have spoken to us on five separate occasions this is absolutely NOT the case, as we have called over ten separate times and have been told that a manager will call us back. No one EVER called us back, on ANY occasion. We only saw any headway when we called our bank to have the payment in May sent back to us. This complaint is about the continued messages we have received about payments you claimed ** owe for services that were not rendered. No one ever came to our property in May to do our monthly application and we know this to be fact because we work from home and no one ever came, but we still received the texts that state that someone came to spray. No one came, point blank. The issue here is the fact that regardless of the MANY times over these last two months now that we have attempted to have a manager contact us, no one ever has. This and the ****** review I left have been the ONLY time someone from this company has responded in any way.
Regards,
********* *******Business Response
Date: 06/18/2025
Mrs. ******** both our customer advocate team and billing department have reviewed with you, following the closing of your account, to address your outstanding invoices. The dates for these are 5/15, 6/9 on two separate occasions, and 6/12 also on two separate occasions. According to our records and technician tracking system, we can confirm that our team did provide the service at your home around 9:40 AM on 5/14. You may also view your technician's product usage and notes in the email received following the completed service to know what was done during their time at your home. However, please be aware that this is the first time such concerns have been raised regarding your service in May, despite the fact that you have been in contact with at least five different team members since the service date. The timing and manner in which this issue is being brought to our attention, only after the account closure and in conjunction with a refusal to pay the remaining balance, raises concerns that this may be an attempt to dispute services rendered to avoid payment. While we remain open to resolving any legitimate concerns, we kindly request that any claims be supported by clear details. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. The remaining invoice reflects services rendered. As is standard with any business, payment is required for services that have been completed.Customer Answer
Date: 06/18/2025
Complaint: 23459480
I am rejecting this response because:
We told every single person we spoke to over these last several weeks that no one ever came to our home to service us in May. As I said we were home the entire day. Our office looks out onto the entire front of the property and we have two dogs who alert us every time someone even sneezes close to our house, let alone is wandering on the property long enough to do any kind of service. Likewise, I am not surprised that you dont have notes stating that we have told every single person we have talked to about this because every time we talked to a new person they would tell us that there were no notes that we ever called in the first place. This is NOT about not paying for a service we actually received. I have bank statements showing that we did indeed pay eleven payments to you, and since we did not receive any service in May, we will not be paying for a service we never received. Again, yes we did speak to multiple departments and we were told EVERY time that a manager would call us back that day and we never received a call. We did, however have a woman named ****** in the billing department who was so ungodly rude that straight up told us that she was adding two extra months to our account. Point blank we did not have any issues with your service until April when you signed us up for a service we did not want which then overdraft we our accounts and caused a huge nightmare that is us now arguing with a company that wouldnt even give us the decency of calling us back when we requested it SEVERAL times. We will not pay for a service we did not receive, point blank.
Regards,
********* *******Initial Complaint
Date:06/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased yearly pest controls services. Last year, November I put the service on hold with a single quarter still due me. I dd not renew for the next year. . All of a sudden Im getting bills. It started out at $39 now its up to $123 Ive called them multiple times and theyre like were charging monthly. I said I never agreed to a monthly charge. I only do a yearly !I have to call the office every year to renew and I have not renewed or authorize this year 2025 to start . When I called the office multiple times. I pay upfront. I would never agree to pay monthly or have the service start until I could afford it.I told this. It expected them to clear this an remove instantly from collection and my creditBusiness Response
Date: 06/12/2025
Mrs. ******* we are sorry to hear of your frustrations. As you are aware, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call" on 5/23/22 where you verbally agreed to the terms. White Knight invests heavily in this specialty department, where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you, as our customer, so that there are no service expectation misunderstandings, but also to protect our good name. Your agreement has been emailed to you and opened via your personal email multiple times. We would like to clarify that while you pay for your services annually in advance, this payment schedule does not change the terms of the agreement. Your agreement is based on a quarterly service schedule. Every agreement states that a 30-day notice is required to cancel after your first year, meaning you are responsible for any services pending within **************************************** your case, you had refused services since December. We are happy to push your next scheduled appointment out up to a maximum of 30 days from when the service is due. Anything beyond that would be detrimental, as the products that we use to protect your home are formulated for the changing seasons as a preventative maintenance pest control measure. However, after speaking with one of our customer advocates on 1/12 regarding your request to have your account on hold, you agreed to reschedule for your Quarterly that was due at the end of December to February. Your account was promptly closed per your request on 3/11 as refusal for services occurred again and had now been 5 months since your last service. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We would be happy to remove the late fees (the $25). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:06/11/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are a pest control service. I signed a yearlong contract with them. in that year we have had more rats, mice, roaches and other insects than I have ever had in any house I have ever lived in. We had no sign or presence of pest activity prior to their service. I have spent over a thousand dollars on vehicle repair, home repair, and personal pest control supplies to fight rats alone. when the year was up, I tried to cancel with them. they said it was canceled. It is not. They only create a cancel request. my account is still active and subject to continued charges until a "customer advocate" discusses my options. All of their "customer advocates" are busy, they will call you back. They have not called yet. I want assistance cancelling this service and I want to remove their ability to steal money from other customers who are unable to simply cancel their contract with these people.Business Response
Date: 06/16/2025
Mr. ******** as you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 6/8/24 where you verbally agreed to the terms. It was emailed to you and opened via your personal email multiple times. As stated in your agreement, we include service for mice and small rodents with your general pest control services. However, what you needed is an additional component of service that we call Rodent Shield to address your infestation. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to resolve any persistent pest issues. Customers may request these at any time, and we are always happy to honor our satisfaction guarantee. Unfortunately, we never received a request from you to utilize this guarantee nor were we made aware of the need for additional support during your time with us. We understand the importance of promptly resolving pest concerns, and this guarantee is designed to ensure our customer's concerns are addressed. If these issues had been communicated to us when they occurred and allowed us the opportunity to address them, we would have been able to resolve your issue. Please note, that we have a strict policy that ensures no further appointments are scheduled once an account requests to cancel. In your case, your notice to cancel was in the afternoon after your ***************** on 6/6 had already been completed at 9 AM. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. We apologize for any difficulty in reaching our Customer Advocate team. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. When notifying our customer advocate upon closing your account, we provided several options to address your concerns, but our attempts were unfortunately declined. We are pleased to see your account is now closed as of 6/11. You have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved.Initial Complaint
Date:06/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They came to do a service 6/6/2025 that we had cancelled on 4/25/2025. We cancelled our contract with them april 25th on the phone while making the last payment. Whomever took my payment was the one who told me that she was cancelling our service. No one ever said I need to call a different departement. Now they want to charge us for the service on 6/6/2025 because they say we didn't give them 30 days notice, but we did. It is not our fault that they didn't cancel it or inform us of another way in order to cancel. . a service on 6/6/was never done. They are not willing to wave the ****** fee.Business Response
Date: 06/12/2025
Mrs. ********* we apologize for any frustration. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you on multiple occasions during your time with us and also provided access to view it in the online customer portal. To clarify, the only cancellation request we received was via email on 6/6 at 6:21 PM. Prior to that, you had contacted us by phone to seek clarification regarding your agreement and service schedule. Our team explained that you were on a quarterly service plan under a one-year agreement, which includes a total of five services. We also reviewed that services would continue at the same frequency unless we received a written request to cancel, with a 30-day notice. This is outlined in the signed agreement, which states Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice. We never want to assume our customers' intentions regarding cancellations, which is why we have a 30-day written notice policy. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. Your cancellation request was on 6/6 with a scheduled service appointment on 6/7, providing only one days notice. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the rodent shield $119 to $80. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 06/12/2025
Complaint: 23451732
I am rejecting this response because: In April I DID cancel over the phone and no one informed me I needed to send an email. I would have done that.That would have been way before the 30 day. Had someone from your company advised ****** to cancel by email I would have. That is and error on your comanies side that your customer service person didn't inform me. This actually happened AGAIN on 6/6 when my husband canceled over the phone, no one informed him either. The first time we heard of this is when we called in about the bill on the 10th.
Also, we got notification of the appointment for 6/7 on 6/6. How could I cancel 30 days prior when I didn't even know I had an appointment! And after we did send the cancelation email we got a reply email that stated we couldn't cancel and needed to call. I called and they said my account was frozen and someone would get back to us. I have heard nothing. I feel your company is extremely unaccountable and dishonest and should be held responsible for the inadequacy from the customer service.
Regards,
***** ********Business Response
Date: 06/12/2025
Mrs. ********* we would like to clarify that the 30-day notice policy is outlined in your signed agreement, which was provided to you multiple times during your time with us. Our records indicate that the agreement has been viewed at least 10 times, indicating your awareness of the terms of the agreement and process to cancel. Upon reviewing your account, there is no record of any calls to us in April. We do have record of calls from you in January regarding your payment concerns and then again this month when requesting to cancel. In fact, on 1/15 when speaking with one of our representatives they reviewed with you the terms of the agreement and sent you another email containing your agreement for reference. If you do not wish to accept this offer to only owe $80, we respect your decision and your current invoice will remain (the $119) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer.Initial Complaint
Date:06/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Predatory Sales Practices and ************ Quality:The salesperson was extremely aggressive and refused to accept "no" for an answer. They made false promises about services they don't actually provide, claiming they would use specialized products to penetrate my lawn for bug removal, spray plants,and treat *****. They also boasted about using an exclusive new product that supposedly outperforms all competitors - none of which turned out to be true.Inconsistent and Inadequate Service:Multiple technicians showed up to my property only to leave within 5-10 minutes without completing any meaningful work. After numerous complaints, I spoke with two California regional managers, ***** and Deacon, who agreed to reduce my monthly rate to $55 with bimonthly billing ($109 every two months). However, the company continued charging me $109 monthly instead of the agreed-upon bimonthly rate.Billing Issues and Refusal to Honor Agreements: Despite their billing error and failure to provide promised services, the company refuses to issue any refunds. They acknowledge the mistake but won't make it right financially.Cancellation Difficulties:When I attempted to cancel, customer service repeatedly claimed managers and the cancellation department were unavailable and promised return calls that never came. I only reached a manager by calling without identifying myself and demanding to speak directly with management or cancellation department.Overall *********************** employs fraudulent sales tactics, provides substandard service, and engages in customer harassment through constant texts requesting tips and ratings. For bimonthly service at an inflated price point, the value proposition is completely unacceptable.Business Response
Date: 06/11/2025
Mr. ***** we apologize for any frustration and appreciate the opportunity to provide clarity. Upon reviewing your account, your service rate was adjusted from the original $109/month to a discounted rate of $55/month by our manager, in an effort to accommodate your concerns. Along with this discount, your billing cycle was also updated. Rather than being charged monthly, you are now billed after each completed service, which follows your bimonthly service schedule (every two months). As a result, this means the $109 charge you received reflects two months of service at the discounted rate of $55/month. You are not being overcharged as your overall rate was lowered, as agreed. The billing frequency is simply different which may have caused some initial confusion. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call on 7/25/24, during which you verbally agreed to the terms and received a breakdown of the service and billing details. Please be aware, that all our technicians have been thoroughly trained to complete our services in a timely manner. After receiving five services, we received your first service-related concern on 1/7, regarding the technician not spending enough time at your property and not making contact upon arrival. Upon reviewing the technicians service notes, it was noted that they attempted to knock but were unable to make contact in an effort to complete the backyard as the side gate was blocked, which restricted access to the yard. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These can be requested if you're ever unsatisfied with a technician's performance or continue to have pest issues. Upon reviewing your account, we see that you had only made use of these once during your time with us when first starting services following your initial. Your cancellation request was received on 6/9 and processed within five hours, following the verification of your account details. As a policy, only the account holder is authorized to request cancellation. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. Your account has now been fully closed, and you will have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:06/06/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Dispute of ************************ Charges and Deceptive Sales Practices I am writing to formally dispute charges added to my account regarding rodent care services I did not authorize, request, or receive.I initially signed up for your standard pest control services, specifically to have my home sprayed for bugs. During one of my service calls, I requested that traps be laid for rodents. Instead of addressing this simple request, I was transferred to your sales department. The ***resentative I spoke with attempted to upsell me on a rodent care package. I clearly stated that I did not want to add any rodent care services and did not sign any contract for it.Despite this, I was later informed that rodent care had been added to my account. When the technician arrived, he said he was there to lay out bait boxes for rodents. I told him that I did not request those servicesI had only asked for a spray, which the sales *** falsely claimed would be done for rodents. The technician (*******) admitted that your sales team often misleads clients by promising rodent spray treatments (which, as he confirmed, do not exist) just to lock them into new contracts. He further stated that this practice is common within the ********** no point did I authorize this rodent care service, nor did I sign any agreement or contract modification. I was not informed that this would incur additional charges, and I never received the service I requested.This entire situation stems from deceptive sales practices and a lack of transparency. I am requesting that the unauthorized rodent care charges be removed from my account immediately.Business Response
Date: 06/10/2025
Mr. ********** we are sorry to hear of your frustrations. As you know, you have a signed agreement with White Knight Pest Control on 5/21 which clearly outlines the agreement terms, including the service schedule. It was emailed to you and opened via your personal email and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As part of your current Quarterly pest control plan, we include service for mice and small rodents with your general pest control services, but what you needed/requested needed an additional component of service that we call Rodent Shield. You were also in receipt of the service notification via text and email for the initial treatment, which we send to all customers, with no objections to them prior to the services taking place. It was offered to you at a significantly discounted rate, also as a professional courtesy. Tens of thousands of customers have this service and it provides exactly what they and you need. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the rodent shield $250 to $125. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:06/06/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had an extremely negative experience with White Knight Pest Control. As a single woman, I do not feel safe with their technicians entering my home, as they are rude, dismissive, and unprofessional. Additionally, I have noticed small personal items missing after their visits, which raises significant concerns about potential theft.Efforts to cancel my service have been met with threats of a $200 cancellation fee and repeated overcharges amounting to hundreds of dollars. When I attempt to resolve these issues by phone, I am repeatedly put on hold for extended periods and told no one is available to speak with me. Emails and texts go unanswered, and every interaction follows the same unhelpful pattern.I am at the point of considering police involvement to prevent them from entering my home without permission. I feel unsafe and harassed by their actions and inaction.Desired Outcome:Immediate cancellation of all services Refund of any overcharges A formal apology for the distress and property concerns caused A review of their internal practices to ensure this does not happen to other customersBusiness Response
Date: 06/10/2025
Mrs. ******* we apologize for any frustration. As you are aware, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call" on 10/12/24 where you verbally agreed to the terms. We also provide multiple copies of the signed agreement and access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge ($300) and the discounted rate ($225) if an agreement is canceled after the initial service and before completing all the services in the agreement. We encourage customers to speak with a Customer Advocate when requesting to cancel so they can review and explain the terms to do so. We apologize for any difficulty in reaching our Customer Advocate team. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. After reviewing our records, we can confirm that we responded to your messages within a few hours of receiving them during our standard business hours. We understand how important timely communication is, and we make it a priority to respond to written concerns promptly and thoroughly. Please note, that we take any allegation of theft extremely seriously, especially one suggesting that items were stolen from your home during a service visit by our technicians. The trust and safety of our customers have always been a top priority for us. We were surprised and concerned to learn of this accusation for the first time through a public platform, rather than directly through any previous communication with our team. We strongly encourage all customers to report any serious concerns like this immediately so we can address them properly and conduct a thorough investigation. While we understand frustrations can arise, it's important to follow a fair and responsible process before making such serious public claims. Wed like to clarify that you are not being overcharged for services. In fact, on 11/27/24, our Customer Advocate Team worked directly with you to reduce your rate. That adjustment has been in effect since then, and your current charges reflect that reduced rate. However, we are pleased to see your account was successfully closed. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will partially refund your discount on the initial from ($225) to ($101) and you will have no future service nor monetary obligation to White Knight Pest Control.Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
S PInitial Complaint
Date:06/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wanting to cancel contract, have sent email in writting no longer needing services. I have reached out to the business it self to speak with someone to verify contract being cancelled. I am getting the run around on actually speaking with someone in charge of accounts. Being told someone will reach out to me when they can.Business Response
Date: 06/06/2025
Mr. ****** we are sorry to hear of your frustrations. We are a little confused about the concerns you've brought up, as our records indicate that we have addressed your requests promptly. There was no delay in processing your request. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. Your request to cancel was made on 6/4 and our customer advocate promptly assisted you in closing your account just 30 minutes after your request. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control. As your account is closed, we consider this complaint to be resolved.Customer Answer
Date: 06/06/2025
Complaint: 23417892
I am rejecting this response because: I should not owe another 3 invoice. No where in contract does it say I have to pay for 14 services in a 12month term. It says 12 months I can cancel. My contract started in June 2024 and ends June 2025. Not mention the reailty of it all is Im paying 108 a month to have one service done per month instead of said 50 plus tax per month. Explain to me how Im paying 2 payments for one servicd. Its called ******************** like you all have done to other customers. I owe nothing, this account is closed as I had done my 12 month contract.
Regards,
***** *****Business Response
Date: 06/11/2025
Mr. ****** your account is set up for monthly payments instead of full payment after each completed service as outlined in your agreement. To clarify any outstanding questions regarding your invoices and service frequency, we encourage you again to please review both your signed agreement and the customer portal. This can sometimes be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and should have two monthly payments per bimonthly service. You may view your service and payment history in the online customer portal. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. However, your account has now been closed successfully as of 6/4. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.Initial Complaint
Date:06/03/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel services with this company for over a month and they do not pick up the phone. I have left multiple voicemails.There is no option on their website or portal to request service cancellation. I have requested multiple times in the past for both indoor and outdoor treatments. I have requested through the portal and over the phone and techs will not spray indoors. I had to call again after a revisit and request an interior spray because techs do not announce their arrival. They spray the front of my house and leave. I've called several times in the past (January, November, etc between quarterlies) and asked if someone can please come inside and spray inside and occasionally they do, but I have to ask repeatedly. It was literally in my customer profile that I need interior sprays and they do half the work for the same amount of ********* I can't even cancel because no one will pick up the phone. I didn't even sign up for this company, the place I previously hired for pest treatments sold the company to White Knight and I had no idea what I was being transferred into. This is ridiculous. Just let me cancel please.Business Response
Date: 06/06/2025
Mrs. ***** we are sorry to hear of your frustrations. Upon reviewing your account, your request to close the account was received on 6/3 at 11:45 AM. Following your request, your account was fully processed and closed by 1:22 PM the same day, within less than two hours. We would like to clarify that there was no delay or issues in handling your request as our customer advocate department promptly assisted you. Please note, that notifications regarding the acquisition of Jet Pest by White Knight were sent out to all customers. You have been a customer of ours since 5/13/24. Our priority was to ensure a seamless transition for all parties involved. As your account is closed, you have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved.Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Cardy Rice
This business is not BBB accredited.

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