Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  371 Mill Creek Dr #3 Salado, TX 76571

• 

  White Knight Pest Control

  5420 Schertz Rd San Antonio, TX 78233-6023

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to spray and kill the bugs and roaches in our house. They came multiple times and never killed a single bug. I was done and asked to cancel the service because it was ineffective and they didnt. Instead they tried to give me more stuff and upsell me. I was done and asked to be removed and they charged me a fee for ending the useless product and service, I was told it was one month later and they charged my account hours later.

  Business Response

  Date: 12/06/2022

  There was only 1 complaint on this account.  In August of 2022 ************* called in, she didn't believe that the previous treatment was effective because of the rain.  A ******** Care Agent explained out wet weather treatments and scheduled a free reservice to be completed on 8/25/22.  The customer thought that they might have German Roaches in the kitchen, so an inspection was scheduled for 9/19/22.  There is a charge for a German ***** Flush however, no infestation was found.  The technician did recommend that the customer call us to schedule another free reservice in 2 weeks so we could come out and treat again to make sure that ******** issues were resolved.  ************* did not call to schedule that service.

  It is our finding that the customer does owe the final invoice of ****** for closing the account prior to the completion of the agreement (attached).

  Customer Answer

  Date: 12/06/2022

  Complaint: 18309693
  
  I am rejecting this response because: it was 3 times that someone did the service and not once did it work. It was 3 different times that I called, not once. The first time yall came it rained, came again after and I let yall know the 2nd service didnt work but I can see if maybe instead of outside we can do inside? They looked and wanted to charge a ton more, I told them, 3 times the service didnt work, I was gone dealing with this. Solution was to keep coming out even if its not working. 3 times. Please look at the recordings, its not once its 3 times. It doesnt work and Ive used many people before. This didnt work at any moment. No, I shouldnt have to pay for something that wasnt as described, didnt actually work, didnt do anything to kill anything in our home as agreed. 
  
  Regards,
  
  Vey Bean

  Business Response

  Date: 12/06/2022

  As stated in the agreement:

   

  "The first treatment around your home is what is called an
  'initial flush out'. This special treatment attempts to gain
  control over existing pest populations. Your first regular
  treatment should follow within ***** days of the initial
  treatment to help break up egg cycles. Insects are
  immune to treatments while in their egg shells and our
  products must be active to catch pests as they hatch."

  "Initially you may see a slight increase in pest activity as pest
  populations are disrupted. Within a few weeks you should
  see this activity drastically decline as our products take
  effect. Over time, these pest levels will continually decrease
  as regular services are performed. Regular treatments are
  critical in maintaing protective barriers and preventing
  infestations from reoccurring. If you see more than the
  occassional pest around your home, please call (713) 589-
  9637 at any time for a complimentary retreat."

  ************* requested just one free reservice; waiting only 6 days and determining the treatment was not working.  Each we treat is different and some homes require us to come out to retreat more than once.  With our service guarantee, we will come and do treat for free until the problem is fixed.  *********** did not give us that opportunity.

  Customer Answer

  Date: 12/06/2022

  Complaint: 18309693
  
  I am rejecting this response because:**** did come 3 times. Each time I called, each time I spoke to the person that did the work and so called sprayed. The first time they sprayed it rained and I told them it was going to rain but they didnt care. It dried in the 3mns of course. They came again and my husband explained the problem again, the guy again just evaluated it etc. so yes, its not one time its not that I didnt try, its the fact that it wasnt effective every time. Why bother wasting our time and money on something that didnt work the 3 times. Its called insanity, doing it over and over expecting different results. Im not insane and Im done with the company. 
  
  Regards,
  
  Vey Bean

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with White Knight Pest Control that ran from Dec 2021-November 2022. I received my last spray on 10/24 and called to speak with the cancellation department. I received an email that says my account balance is $0.00 and the contract is also coming to an end. I spoke with ****** and he said "2 payments were missing" but could not figure out which months had not been charged. He then said he added an invoice for ~$85 to my account to be charged in Nov. and December. I told them I am fine paying for Nov. because I am contacted for that but I am not interested in paying additional amounts when I have receipts of payments for the duration of the contract. I then spoke with the customer service manager, ****, who is saying I am not interpreting the contract correctly. The contract is really straight forward and clearly states my last payment is Nov. 2022. I pay over 12 months for six services.Overall, the service was fine prior, I had my pest needs met. Each associate was professional and efficient. I did have issues with scheduling, they did not provide services on a consistent schedule and when I received notification they would be coming and it did not work with my schedule I would call to make other arrangements. 3x out of my six spray appointments there were issues with rescheduling, either the dispatcher didn't communicate it to the driver or it was never rescheduled. Most recently for my final spray, a person called ahead and I informed them I had rescheduled and then a couple days later someone showed up and I informed them I rescheduled.

  Business Response

  Date: 12/06/2022

  In reviewing this account, the following was found:

  The agreement (attached) was for 6 bi-monthly services at $71.98 plus tax for each service and 1 initial service priced at $200 and discounted to $50 plus tax for a total of 7 treatments.

  ************************ was on a monthly payment plan and paid for each service of $71.98 plus tax in 2 payments of $35.99 plus tax for a total of 12 monthly payments in addition to the initial treatment of $50 plus tax.

  When ************************ called in to cancel her account she had paid monthly for the initial service and 5 bi-monthly services.  

  It was explained to her at that time that she still owed 2 monthly payments (for the 6th bi-monthly service as contracted).  At that time a final invoice for the last (the bi-monthly) service was added and charged for $77.92 plus tax to for the 6th and final service.

  ************************ did dispute the final invoice with her credit card company.  The credit card company found that she did owe that payment.

  When reconciling this account, we did discover that ************************ was over charged $6.43 on the final invoice.  This amount has been adjusted on her account and a refund has been processed in the amount of $6.43.

   

  Customer Answer

  Date: 12/06/2022

  Complaint: 18307345
  
  I am rejecting this response because:

  
  

  I have the billing statements that show I paid for the complete service term. I always have notice from my bank and a credit because White Knight did in fact owe me a refund. It's disappointing that this company would be so deceiving to customers. If you check their ****** reviews and BBB complaints there is a consistent narrative of them providing a contract and then strong arming customers into additional payments. I would beware of this company and will be sure to inform others that are seeking extermination services.
  
  Regards,
  
  *********************************

  Business Response

  Date: 12/07/2022

  If the customer would kindly provide proof of each payment, we would be happy to reconcile it with our records; and provide them with a copy of the reconciliation. We will gladly make any necessary adjustments to the account at that time. Thank you!

  Customer Answer

  Date: 12/07/2022

  Complaint: 18307345
  
  I am rejecting this response because:

   

  I offered to provide this information when this money grab was presented during my efforts to cancel the auto-renewal at the conclusion of the contract. No one from White Knight reached out to me to resolve this issue and has been slow to respond here and to my bank. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband signed a year contract for bimonthly servicing and charging. They did not follow the contract and charged 2 months in a row. When called about this issue the employees were very unprofessional and rude. All complaints were ignored, not satisfied with service still have pest and wasp nests. No one higher up in management will answer or return phone calls. The one who did, ********************* told me i have no common sense yelled at me and hung up on me. I left a one Star review after his phone call and the company response insinuated I was a disgruntled former employee writing a false review. I called again to speak to someone about their response and was given an email address to reach out to. The response to that email was more on the aggressive side and put all blame on me and addresses no concerns about them breaking the contract agreement and that they have sent the final invoice to be paid in full.

  Business Response

  Date: 11/15/2022

  First, we would like to sincerely apologize for the communication between ***************** and our representative/s.  We have waived the discount on the initial for closing the account prior to the term of the agreement, in the amount of $160.00 plus tax as resolution for this.  There is still a balance on the account of $81.19 for the last ******* the ******** received.  ************ was done just 11 days "early".  Contact could have been made with the office when ******* notifications were received by the customer, to push the appointment out if they were unhappy with the timing.  ************* ******* was rendered and payment for that ******* is due. Thank you

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for White Knight Pest Control in May of 2022. ****************** is the rep that knocked on my door. He told me he manages a team in that area. I was hesitant to sign up because of the contract. **** told me that if anything happened like "you move out of state or lose your job" that WKPC would not hold me to the 12 month term. Because of that assurance, I signed up. My family ended up moving out of state 3 months later. When I called to cancel just as **** told me I could, WKPC informed me that they would not honor what their employee told me and said they would charge me over $300 to cancel. I texted **** several times asking for his help in the matter. He read all of my texts but did not have the integrity to respond. After exhausting all other avenues I was forced to pay the early termination fee. They ended up discounting the cancellation amount to $189.44 after taxes. Pest control is notorious for sales reps who lie through their teeth to get the deal and then customer service reps who prioritize the dollar over their reputation. I write this as a warning for anyone considering WKPC.

  Business Response

  Date: 11/15/2022

  We have reviewed ********************** account and found that he did not contact our office to cancel service until 9/16/22 when he received an appointment notification for an upcoming service scheduled for 9/19/22.  The text message that we received from ****************** stated, "I have already canceled my account with you".  Even if the sales rep had told ****************** that he could cancel his account if he moved; he would still have had to submit a 30 day written cancelation notice per his signed service agreement.  The discount on the initial that ****************** was $325.00 plus tax.  According to his signed agreement, he would have to pay that discount back if he canceled his service prior to the term of the agreement.  That fee was for services rendered on 6/2/22 when the initial service was completed.  In order to show good faith; WKPC did reduce the amount ****************** owed by half; only charging him $175.00 plus tax.  We feel this was a fair settlement and consider this matter closed.  Thank you

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with White Knight. The first service, they came out and did not complete the job. I called and let them know that they had missed the dirt dobbers in 4 areas. They said they would send someone out to finish the job. I got home and they still had not completed the job. I then called them again. They sent someone out and still did not finish the job. I called to cancel the contract because if this was the guarantee they state on the their website, then I was not feeling confident in this company to finish the contact. I called to cancel and they said they were going to charge me a cancel fee. I said then you should have completed the job the first 3 times. They charged me the cancel fee and I have been disputing this since Aug 2021. I have told the company and the Credit Card that if they come out and complete the job, then I would pay them the fee to cancel the service. As of today, they have not been to my house to complete the job as stated on the guarantee online.

  Business Response

  Date: 11/15/2022

  ************** disputed (with his credit card company) the fee of $142.89 that was charged for closing his account prior to the term of the agreement.  The credit card company found in favor of WKPC.  When a free reservice is done it is a spot treatment.  When ************** called in to have us come back out to remove the mud ****** nests that were missed during the initial treatment, the agent was told there were still nests in the back of the house.  The technician took those down on the free reservice.  Nothing was told to the agent about nests on the side of the house.  Because it is a spot treatment the agent treated the spot that the customer advised needed treated.  We agree, he could have gone above and beyond and looked for others however, he did exactly what was requested by the customer.  Additionally, we would have been happy to have gone back out at no charge to treat any additional spots and did offer to do so.  ************** declined.  It is our determination that no refund is due.  Thank you.

  Customer Answer

  Date: 11/15/2022

  Complaint: 18202995
  
  I am rejecting this response because:
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to cancel there service for a month to month deal I was in with the company. Please note they were not providing the service I was paying for. They charged the CC ***** for cancellation of a month to month. I never signed a month to month with them.

  Business Response

  Date: 11/10/2022

  Per the attached signed agreement, "Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a ****** written notice."  Mr. ********************** did not provide 30 day written notice of cancellation.  Due to this, he was charged for 1 final service.  Services were provided by WKPC and WKPC did not receive any complaints from Mr. ********************** during the 2 plus years he was with us.  ************* MR. ********************** disputed the $77.94 charge with his credit card company, and it was determined that he did owe the $77.94 for canceling without a 30-day notice.  It is our determination that there is no refund due. 

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally started service with this company in August 2022 and ***** come out to service our home the first time and told us somebody would be out 45 to 90 days later. But I had put the service on a credit card and unfortunately that credit card was compromised with fraudso I had to call them and tell them not to come until I had cc situation handled! Someone came out and I did not even know he was at my house until my husband ran into him as he was leaving my backyardWhich I thought was very strange! I had contacted the company and ask them why they sent someone out when I had told them not to They told me it was a part of the elite quarterly maintenance. I then told them *** did not service the inside of my house & then I was told I have to request that which is not what I was told in the beginning! I reminded them I had put service on hold and didnt understand why anyone came out! I was in touch with a the person on the phone and canceled the service immediately because of the way the whole situation was handled! Then they send me a bill for supposedly the service that was done on September 9 which was not a complete service and the discount for 1st service. I have tried numerous times to get this resolved with many people but no one is able to help! Even a so-called manager who would not let me explain or finish explaining anything. I do not understand why they sent anybody out when I called him the week before and told him not to until I had finished getting my credit card situation handled. When I brought this to their attentionthey have no notes or records if it, but they have recordings of every other conversation? These people are scammers, liars, and bullies! I have read numerous complaints on the BBB website and should be put out of business!How can they get away with this??

  Business Response

  Date: 10/18/2022

  In researching this account, we found the following: the customer was happy with the initial service on 8/3/2022 per the 5-star review left by the customer following the service.  The review stated, "Our technician was very knowledgeable and professional."  The customer then had their follow up service on 9/9/2022.  On 9/8/2022 the customer sent a text message in response to the service reminder for 9/9/2022 saying "okay", agreeing to the service on 9/9/2022.  The customer's call on 9/8/2022 was to let us know that she does not have an account with us, she then mentioned that she had to cancel her card that morning and she would have to give the tech payment when he arrived.  The agent on the phone advised her she can call in when she has her new card and she agreed to the service on 9/9/2022 (we have attached a copy of the call).  All we need from the customer at this point is for her to update her credit card information and payment for the 9/9/2022 service.  Thank you

  Customer Answer

  Date: 11/14/2022

  Complaint: 18165647
  
  I am rejecting this response because:
  

  I did send a rebuttal/rejection!

  They blatantly lied and I should not pay for service (2nd visit) that I did not approve! I paid for the 1st visit and was satisfied with it but called and made sure they wouldnt come out after there was fraud on my cc! Im at a loss to what to do know! 

  Unfortunately after I started researching this company I have seen many, many complaints about the same thing Im going through! How can they get away with this?

  Have a Blessed Day,

  **********************;

  
  

• Initial Complaint

  Date:09/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began service w/ White Knight (WK) on 7/2/21 for a 1-yr term. It was my understanding tht the obligation was 1 yr w/ no further requirements. Over the past yr I have paid WK over $500 in payments.I tried to cancel my service w/ WK ahead of time to avoid forgetting to cancel and to avoid any unwanted services/charges but they would not allow this without requiring me to pay everything in full and turn down all future services. WK mentioned that I would not be able to cancel until services were completed.Upon scheduling my last appointment w/ WK they agreed to contact us to remind us when to cancel their services. At around August of 2022, the final service was completed and the final payment was provided. Yet we got no call to remind us to cancel as was previously agreed upon. Instead, when we tried to cancel the service within 1 month from the final payment WK said we were required to complete yet another service appointment. This was a surprise to us as we thought we had fulfilled our end of the 1-yr contract.Upon disputing the facts mentioned w/ a WK rep they still require one more service appointment regardless of the circumstances that they created for us due to not keeping their word to call us back w/ a reminder, thus trapping us into an additional service which we didnt want/need. They dont care about our confusion. They dont care that they offered to call us to remind us to cancel their services. Theyve offered no recourse and it has left my wife and I to feel like were being bullied into services that their methods of dealing w/ us helped to create.White Knight shouldnt be allowed to do business with anyone in this manner. They seem to count on customer confusion, potential forgetfulness (due to the odd window opportunity they allow a customer to cancel), and their untrustworthy word, in order to take advantage and profit further when customers dont cancel. The worst part of all is that they dont care to make things right for the customer

  Business Response

  Date: 10/26/2022

  ***************************** signed a 12 month agreement with WKPC and did complete the agreement.  The agreement states "Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice". We received a call from ***** on 9/23/22 after a service reminder for treatment scheduled for 9/26/22 had been sent out.  At that time the 30 day cancellation notice was explained to the customer.  The customer agreed and the appointment was changed to 10/24/22. Since 30 day notice was received, and the last serve was on 10/24/22 the account has now been closed.

  Customer Answer

  Date: 11/05/2022

  Complaint: 18144817
  
  I am rejecting this response because:
  

  WK did not allow cancellation when I asked for it and forced ** into one more service. Their reply makes it seems like I wanted the final service-I did not. I still have not cancelled the account because I dont think theyll allow it until I make the final payment. The reply says they closed the account but I will have to call and figure it out. The goal of my complaint was to help future customers avoid the same consequences of WKs bad customer service and poor communication. 

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2022 I called to cancel the service, only to be told I had a 1 year commitment. This is not was the rep told me on the phone when I tried to use a Groupon who stated I could cancel any time before the next service. After explaining this, the customer rep refused to listen to the recording and intended to threaten me with collections. They then stated they were cancelling my account and were going to charge me but I have received neither a cancelation or charge. I am concerned they are waiting to charge me again and again without cancelling.

  Business Response

  Date: 10/26/2022

  In researching this account, we did find that an agreement was signed and returned to our office on 8/15/22.  In addition to receiving and signing the agreement ************** also received a welcome call.  The customer received and signed the agreement via email and had the opportunity to read the agreement in full prior to signing and returning the agreement.  **************** had the opportunity to change his mind at any time prior to executing the agreement. **************** also received a welcome call on 8/16/22.  The agreement signed does state: "If for any reason, at any time, the service agreement is cancelled before its completion, and the initial service has been performed, customer agrees to pay the difference between the full initial service charge and the discounted initial service price. Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a ****** written notice." The initial service was $200 as outlined in the agreement and ************** was given a discount of $175.66, also outlined in the agreement.  This means that if the account is cancelled prior to completion of the agreement ************** would be responsible for repaying the difference of that service.

  When ************** purchased the Groupon and called into our office, he was told that his home is larger than the **** square feet and he was outside of the 25-mile radius.  At that time, he agreed to purchase services with WKPC and signed and returned the 12-month agreement.

  During ****************** cancel call, he stated that if he had to pay the difference of the discounted initial service then he would like to keep his account open, continue receiving services (even though he said he was moving) and he would pay for the services by cred card then dispute those charges each time through his credit card company.  He was told at that time that because he was informing us that he, in essence, wanted us to treat for free, that we would close the account and add an invoice for the discount on the initial.  His account was then closed and an invoice in the amount of $140.00 plus taxes was added to his account.

  WKPC has deemed this complaint to be closed.

   

  Customer Answer

  Date: 10/26/2022

  Complaint: 18139394
  
  I am rejecting this response because, although the agreement was signed, I asked the company to actually listen to the call regarding verbal statements made by their company. They have not provided details as to the statements made by the rep.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White knight pest service charged me for services they did not perform. I had a contract with them for a mice and bug problem in my apartment. They came twice. One time to lay down traps and the other time to check the traps. They never sprayed like I had requested and they would not show up when they were supposed to. However they would show on their records that they showed up. I moved out of that apt in February my ex husband was evicted at the end of May yet they have on their record that the entered our home in June and sprayed. Impossible since neither of us were there. They charged my account $200 and two charges of $34.99. They refuse to refund me for services that were not provided. They are also very rude and condescending when I try to speak to them about resolving this issue. I would like a refund of these charges

  Business Response

  Date: 10/18/2022

  White Knight Pest Control did not receive any notice that the customer no longer lived at the residence until August 2022.  Additionally, a call was made into the office on 6/1/2022 regarding how she wanted the service done. The account was noted, and the tech treated the home.  The customer disputed the June 2022 charge with their credit card company and the credit card company determined that the payment was owed to WKPC.  On July 18, 2022 the customer spoke with one of our agents and he explained the agreement at that time and the customer agreed to continue with the next 2 services to avoid repaying the discount on the initial for terminating the agreement early.  WKPC has determined that the outstanding fees on this account are due.