Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

• 

  White Knight Pest Control

  9580 Madison Blvd Ste 13 Madison, AL 35758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was guaranteed pest control services including mice/rats on Jan 24, 2022. According the agreement they have a super service guarantee super service BBB indicator on their agreement. I continued to have rats in my attic after following their directions to close the entry points they indicated. On 2 occasions the techs refused to enter the attic to find any more entry points or locations of mice/rats. The initial service tech was the only one to go in. I found a dead rate in my AC closet a few weeks ago and am still hearing them during the day and night. I feel this is a breach of guarantee and contract and have terminated my contract early. I would like the early termination fee waived and a refund of due to failure to provide adequate service and I will have to find my own methods of pest control and inspection of my attic and crawl space. It has been 9 months and this issue should have been resolved by now.

  Business Response

  Date: 10/05/2022

  In researching this account, we have determined that the rodent issue was not addressed to the satisfaction of the customer and have refunded the Discount on the Initial Treatment that was charged for the early termination of the agreement.  The amount of the refund was $189.44; please allow 7 to 10 business days to see this refund to your original form of payment.  Thank you

   

  Customer Answer

  Date: 10/10/2022

  Complaint: 17934120
  
  I am rejecting this response because: the service guarantee was not fulfilled.  I should have receive a full refund for failure to fulfill the alleged guarantee to eliminate rats/mice on the contract.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started services July 26th, 2021 -- Currently Active Account as of August 2nd, 2022 Account #: ****** I have paid a total of $844.96 as of August 2nd, 2022 My complaint: I was paying for a service that has not been done correctly. I was a "saved" costumer that has ran into another issue. There is not enough characters for me to tell my story as I have tried and it cuts the typing off. So if I can please be contacted. Thank you! I attached a word document of what is going on.

  Business Response

  Date: 10/05/2022

  According to our records this account was resolved by 2 of our agents on 8/31 and on 9/2 and a credit in the amount of $178.99 was issued on 8/31.  At this time, this complaint is considered closed by WKPC.  Thank you

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled services with White Knight Pest Control after they failed to return my calls regarding an on going issue for over a month. They still attempted to come and service my home which i declined and advised i had canceled their service. They still attempted to charge me for services a few days later. I had to dispute the charges, and they are now sending me a bill for services i didn't receive and their notice advised they are coming to service my property again on 09/09/2022 when i've requested on multiple occations now that they cancel my account. They have been very rude and baligerant and still attempting charge me for services i have not received. last time property was serviced was April 2022. Canceled due to failed customer service early June of 2022. They still attempted service July of 2022. They are attempting to charge me $137.45. They acknowledge they dropped the ball, but are refusing to remove the charges, and are attempting to have someone come out and service me so they can collect these charges as a compramise. I advised them they are not permitted on my property and to not send anyone to my home. I've paid for all services received, and don't want to pay for them attempting to force a service on me after i've requested they cancel my acct, and don't want to be serviced at all by this company.

  Business Response

  Date: 10/05/2022

  Our records indicate that the customer called in to our offices on 8/31/22 to close their account.  However, the customer hung up or refused to be transferred to a Customer Advocate who would have assisted in this process.  At this time, we would be happy to split "Less than 30 Day Notice Fee" of $137.45 with the customer: making their portion $68.73.  We have made the adjustment to the account and the remaining $68.73 is due immediately. 

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called White Knight requesting assistance with bed bugs. They asked if we need any other services and they were told no. We were quoted a price (On special for $99 initial, $109 quarterly) and they would work to get someone out that day (08/26/2022).We were later informed it would be Monday (08/29/2022) and that things were adjusted so they could be here in the morning. Monday morning the tech called and said it would be the afternoon before he could get here.Upon arrival, the tech inspected the house and then let us know we had been set up with "pest services" and bed bugs were additional. This is not what we were quoted and not what we need. The tech cancelled the service.I called in to talk to a manager and she explained there was confusion. Not sure how - text correspondences clearly show BED BUGS were the concern and a verbal notification that other pests were not an issue. The manager notified me they would not honor their agreement. I believe they should.This is clearly not the first time this has happened as the tech said he deals with this sort of thing regularly.I was later notified by my sister that she received an abrupt call from a gentleman, ***************************, with a threatening tone upset that I had called to discuss this issue.

  Business Response

  Date: 10/05/2022

  In reviewing this account, it was determined that this BBB complaint is not valid for the following reasons:

  **** spoke with one of our executives who listened to the sales call and offered to listen to it with *********  After offering to listen to the call with **** she disconnected the call.  The call with the sales rep was very clear about the need for recurring services and that treatment for Bed Bugs would be a separate cost and would also require an inspection because the charge for Bed Bug treatments can vary greatly.  When speaking with one of our executives, **** did state that she had spoken with another company and may have mixed-up the information given.  Since a Bed Bug inspection was not completed a Bed Bug treatment could not be done.

  I have attached a copy of the sales call with *********

  At this time, we would be happy to continue with the quarterly service as agreed on and set up a Bed Bug inspection and provide a quote for the Bed Bug service. 

  Customer Answer

  Date: 10/05/2022

  Complaint: 17793169
  
  I am rejecting this response because:

   

   I have the texts that  State bed bugs are the issue. It was not until the technician was here that he exclaimed that bed bugs were separate and additional fees. He also stated this is something the company does frequently. It is misleading. I should not wait for a Tech to get here to handle bed bugs to tell me he has to do everything else and bed bug treatment is additional.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used its service for 5 years and I recently found out that they didnt complete the full task. They sprayed pesticides on 3 sides of my house and yet I paid full price. they said its because the right side (the one they refused servicing on) because the right side s neighbors but legally I own half of right side. Even though I dont use the yard on right. The main issue s that I paid for full services and I expected they do all sides of the house I paid approximately $1700 Im requesting for $850 back They never mentioned this to me until I caught a tech who said they dont do on right side. Bottom line why should I pay full price when they dont do on right side. The right side covers kitchen, HVAC and 2 bathrooms

  Business Response

  Date: 09/01/2022

  In researching this account, we have found that ************ has been a customer since 2018 and has left numerous ****** reviews regarding the service he has received.  In addition, he does have a service guarantee and in 4 year he has used it twice.  Once was after this complaint was filed.  The pricing ************ was given when he signed up for service, did take into consideration that the entire yard could not be treated.  That being said, given that he didn't call in to complain in 4 years, and a service guarantee that he only used at the beginning of his agreement and once at the end along with the 5-star reviews he left for WKPC; WKPC did their due diligence to keep the pests under control.  It is our determination that no further action be taken and a refund for all services is not owed.  At this time we consider this complaint closed.  Thank you

  Customer Answer

  Date: 09/06/2022

  Complaint: 17752129
  
  I am rejecting this response because:

   

  Yes, I have always left you 5 stars for your services, I was satisfied with your services. I even referred you to my son s home and a few friends of mine.  I alway paid in full within 24 business hours. I believe I was one of your good customers but it didn't matter to you.    No, I never knew that the  right side of my house could not or would not be treated.  I learned of this during the last service last month.  I just wished you would communicate with me regarding the untreated area. We could work it out.   One more thing, I was not very pleased when you hung up on me during the middle of conversation.  

  I do not wish to pursue further here.  You may close this case.  Thank you, BBB

  Regards,
  
  *************************

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service with white knight for approximately 6 months. Their servicing takes place on a quarterly schedule. I called to cancel service around 6 months ago and was told that I didn't meet the year minimum and that I would need one more service to fulfill the 1 year contract. I said ok and we had the next quarter come around and at that time the people did not do a satisfactory job. I requested to cancel again. They promised they would send some one out to spray my window seals because it would appear I had nest of earwigs in 3 of my kitchen windows. A rep came out and sprayed everything but the windows..... I then told the. I was done with their service. Now I have a bill for 110$ for a "less than 30 day notice". In my mind I have been trying to cancel for 6 ish months. They are the ones nor providing the service they promise. And the lady on the phone today called me a "racist" for asking to speak to an English representative. She hung up the phone. I called back and spoke to a pleasant lady who agreed it looks like I have been trying to cancel for 6 months but it's out of her hands. Supposedly the supervisor will call me back at some point today? I explained I work 12 hour night shifts, last night and tonight and that sleep is important. She was unae to set up a time for a call to happen. Is there any advice on this situation?

  Business Response

  Date: 09/01/2022

  We would like to apologize to ********************** for how our agent spoke with him on the phone.  The less than 30 days cancel notice fee has been waived.  

  Customer Answer

  Date: 09/01/2022

   

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to receive a statement showing a zero balance.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/18/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses very deceptive tactics and "in the fine print" strategies to make it almost impossible to cancel the service. I called and cancelled in May of 2022 and was told everything was all set and my contract was done. Then the following quarter they automatically set up another appointment. I called to cancel again and they said I was supposed to call AFTER my final appointment in May, per the contract to cancel and now I would be billed for a final service I don't want. They of course threaten to send this to collections and have it follow me for the rest of my life. They are very predatory and threaten people with collections if you don't continue to use their service.

  Business Response

  Date: 09/02/2022

  In reviewing tis account we found that **** is correct.  We have removed the balance on the account and have contacted our 3rd party collections company.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a flier on my door post about pest control service. So, I called and spoke to the rep at White Knight Pest Control who scheduled my appointment for a one time service. The service guy came to my house and serviced us one time. Upon completion, I was told I had to sign a contract for 2 yrs of service. Once I was given the total cost, I called customer service and spoke to the rep over the phone that their contract was way over our budget. I told them at that time that I absolutely did not want any further service. I paid for the one time service and asked them to not bill me any further or to cancel whatever they had for me in the system because its too expensive for us. Ever since then I have been harassed with emails, phone calls and bill sent to my home. I have called several times and requested all this to stop. I have even sent emails. Last spoke to a ***** today who was matter of fact on the phone and very insensitive to my concerns. He told me I will cont to get billed or I have to pay $350 for that one time service. He said thats their policy and theres nothing can be done for that. So basically I am stuck to pay for a service I am not getting, do not want or can afford. I proceeded to tell him thats stealing, fraud and very bad business practice. You cant bully customers to pay for a service they never received or simple dont want when they never signed a legal binding contract. I was charged $56 for my one time service and I paid that with no problem. However, continuing to harass and bully me will not be tolerated. I will not pay them another dime. This is a dishonest company and prey on stealing and forcing people into a bad contract with them. They need to be shut down or go out of business. I never signed any documents or contract to cont service but they feel obligated to keep charging me. I will not pay and will fight them to the end!

  Business Response

  Date: 09/01/2022

  In researching this account there was no Welcome Call recording and *************** did contact WK when she learned that the agreement was for 1 year.  She also, expressed at that time that she could not afford service and did not want the service.  She was within the 3 day right of recission.  Her account has been closed with a zero balance.  Our office called and spoke with *************** this morning and she was happy with the resolution presented.  Thank you 

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Yar Ubani

• Initial Complaint

  Date:08/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I explained to this pest-control company that I am moving out and would like to have their service in order to eliminate some insects before I move out. This company explained that they would be giving me 50% off as a new customer charging only $100. I scheduled a date and The exterminator showed up to property asking me to sign something on his cell phone showing no documentation only a signature box and verbally explained what ** signing. I received a welcome call after the service was completed at which point I asked to make sure this was not a subscription service. She explained it was a subscription service and it would be $100 quarterly. Her manager got on the phone and told me that I was not being truthful and I was told by everybody it is a subscription service. She then said that shes taking me off of the plan and I will be billed rest of the 50% off of the promotion which was $100. I was not told this would be a subscription service, I was not given the chance to read the contract by the employee that held the electronic signature device and asked me to sign, and it should have been obvious to all the employees when explained I was moving that I wouldnt have agreed to be on a subscription plan. This was not business transparency. I wouldnt a refund of the extra $108 that was taken out of my account.

  Business Response

  Date: 08/29/2022

  In reviewing ************************** account, and per the attached phone calls, we have determined that ********************** was told of the 12-month agreement during the sales call and agreed to the terms.  ********************** also verified that his account was set up on automatic payments.  ******************** was also advised that initially he could expect to see an increase in bug activity and that we would come out approximately 45 days after his initial service to break the egg cycle.  It is our determination that ********************** is not due any refund for services rendered.  His account has been closed with a zero balance as he has paid the discount on the initial.  Thank you

• Initial Complaint

  Date:08/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being a loyal customer I requested to cancel my account due to being out of state. When i called them a few months ago someone said that they wanted to keep my business and they will put my account on hold, a few months later I got a message about scheduling a technician and resume service, I called back and ask to cancel that service because I already told them I'm out of the state, I wanted to keep my account on hold, they said that was not possible and that it's better for me to cancel my account. I agreed but they wanted to charge me for the cancelation schedule..!I did not ordered the service, I told them I did not need it, I just needed to be on hold until I return to *******.The so called "CUSTOMER SERVICE ADVOCATE " who was supposed to helped me said that they needed a compensation for the schedule service that I did not require and that I called to do not perform any service on my property the same moment I received their message. They never called me an ask if I was able to resume with their fumigation services. It looks that they are the infestation that you really need to get rid of, they will keeping scheduling services at their convenience, not yours.I explained that they needed to ask me before anything, I already fulfilled my contract with them, I was a loyal customer, I paid every time the came to my home, NOW I HAD TO PAID THEM FOR STOP COMING...!I DON'T LIKE TO PAY FOR SERVICES THAT I DID NOT REQUEST. THAT ITS ABUSIVE.!If you check on their ****** Reviews you will find that my case is similar to other customers who were charged for appointments that they program without the clients consent. I made a payment of about $49 dollars, but I do not feel that I had to do it since I already told them and explained my situation.

  Business Response

  Date: 08/29/2022

  We called and spoke with ************** to let him know that we are refunding the $48.05 that he was charged to close his account.  One of our directors left him her cell number in case he doesn't receive the refund in **** business days.  This issue has been resolved.  Thank you