Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  4676 Lakeview Ave Ste 203 Yorba Linda, CA 92886

• 

  White Knight Pest Control

  371 Mill Creek Dr #3 Salado, TX 76571

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving out of state to a state that White Knight does not service. I called White Knight Pest Control to cancel my account, which they did, but leave me with $281 remaining balance. They explained this is from the discount on the initial service, based on the service agreement. First of all, *** never seen nor signed this service agreement before until I asked them to send a copy to me. The initial on the agreement doesn't match with my name and signature is not even mine. The sale person has never explain this discount to me and told me I can cancel their service anytime with no future penalties.Secondly, without the discount of $281, they claimed that the initial service should have been $350. The service guys who did the initial service in my house only spent 5-10 minutus doing random sprays around my house. The mosquito and spyders were still coming back to my home within 2 weeks again after their service. How can they justify this absurd service with $350. Third, Ive tried to call them multiple times trying to find a resolution and got transfer to their Customer Advocate, but never got connected. They just tried to ignore any customer with similar issues.

  Business Response

  Date: 06/05/2025

  Mr. **** we apologize for any frustration. As you may or may not recall, in addition to us sending you a copy of your agreement on multiple occasions, you also completed an audio-recorded "Welcome Call" on 6/27 with ******* from our ***************** White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings, but also to protect our good name. We've been in business for over ******************************************************************************* this department has proven to be a prudent one for us. The agreement was not only explicitly stated during the call, but you verbally agreed acknowledging said agreement for a minimum of 18 months. Our terms outline potential charges based on the difference between the initial service charge (the $350) and the discounted rate ($281) if an agreement is canceled after the initial service and before completing all the services in the agreement. It was emailed to you and opened multiple times via your personal email. We have no record of any agreement forgery concerns being raised until this complaint, despite your home having received and paid for five services. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These can be requested if you're ever unsatisfied with a technician's performance or continue to have pest issues. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial $281 to $101. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 06/05/2025

  Complaint: 23412757

  
  Thanks for your quick response and trying to resolve the issue. 

  I am rejecting this response because:

  First of all, the 18-month agreement is invalid in the first place since the initial and signature are not mine. Secondly, if you pull out the audio-recorded calls, you will find out this 18-month agreement has been replaced by a 12-month agreement that was offered by your salesperson after the initial service was finished. The services were changed from bi-monthly to quarterly. The fact that Ive received to paid for five services (including the initial service) would satisfy the term to void the discount rate of $281 if I decide to cancel the service completely.  
  
  Regards,
  
  ***** ***

  Business Response

  Date: 06/06/2025

  Mr. **** we find it important to note that you have been an active customer with us since 6/22/24 with no prior mention or indication of any issue related to forgery or unauthorized activity. It is concerning that this serious allegation was only brought to our attention after the account was officially closed and the discount on the initial was applied as you had not completed your 18-month agreement with us. We find the timing unusual and inconsistent with your account history and communications to date. Regardless, given that you had a total of five services out of the required seven total, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $101 for your discount on your initial, we respect your decision and your current invoice will remain (the $281) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20 Sales *** came to our home and sold us the following services/lies/scams: #1: $100 cancellation. Lie #1-when we called to cancel they are charging us $270 and will send us to collections if unpaid #2: Servicing the skylights in our home. Lie #2- he said he knows their competitors don't do this but they do, but in reality the serviceman then said they do not do this for liability reasons #3: Told us all the things they service that their competitors don't (garden, garage, interior/exterior, crawl spaces. Lie #3- the serviceman did a below average job and did not cover all these areas, my husband took photos to show webs left behind) #4: Told us our neighbor using their services. Lie #4- we later confirmed with our neighbor that he does not use them #5: When I mentioned pests in my car engine he said they would put bait on it. Lie #5- they dont/and never did this #6: They said their team will pay our cancellation fees for the other pest company we cancelled with. Lie #6- they never followed up and when we called they said they do not pay cancellation fees for other companies #7: Sales *** texted us at midnight, highly unprofessional #8: Sales *** upcharged us for a special crawl space service that he described in detail that they use a gun to apply to the walls. Lie #7- the serviceman had NO idea what that was and said it was normal spraying

  Business Response

  Date: 06/04/2025

  Mrs. ******** we apologize for any frustration regarding your agreement. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 5/19, where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings but also to protect our good name. Your agreement was emailed to you and opened via your personal email 24 times prior to your initial service. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. Your free reservice to address the interior of your home and the skylights was completed on 5/22. These are intended to be used if you're ever unsatisfied with a technician's performance or continue to have a pest issue. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out the remaining balance of your account (the $270) and take your account of the formal collections process and you will then have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not honor the contract, mosquito abatement was terrible, customer service did not know what was done onsite. There product was placed on the ground and got ruined, when I called they had no idea what I was talking about and made zero effort to remedy their own issues.

  Business Response

  Date: 06/02/2025

  Mr. ******* we apologize for any frustration regarding your services with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. It was emailed to you and provided access to view it in the online customer portal. We're surprised to hear that you encountered mosquito service issues but hadn't brought them to our attention until speaking with our customer advocate on 5/29. Our Customer Advocates are available to review the terms of your agreement and, more importantly, to gain a clear understanding of any concerns you may have. Their primary role is to explore potential solutions that may effectively address those concerns. At White Knight, we offer free reservices to address any ongoing pest concerns our customers may have between their regular treatments. We understand the importance of promptly resolving pest concerns, and this guarantee is designed to ensure our customer's concerns are addressed. After reviewing your account, we see you have not taken advantage of this benefit. Our customer advocate did offer assistance when you reached out with your concerns when canceling. They provided several options to address your concerns, but our attempts were unfortunately declined. To clarify any confusion related to your billing concerns upon canceling, your account was set up for monthly payments instead of the full payment after each completed service. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and should have two monthly payments per bimonthly service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. However, your account has now been closed successfully as of 5/29. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved. 
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White knite pest control showed up at our door uninvited.They wouldnt leave when we asked them too until we opened the door. The pest control person wouldnt leave and told us to come down and talk to him.They guy had me sign something in his phone but barely let me read the contract in his phone and swiped up veru fast beforeI could finish reading it and said sign it.He was very pushy and seemed suspicious.We let them do one treatment and said we dont want them heheh for any further treatments.We got emails afterword about the bill and then a new email from someone claiming to be a debt collector. Most of the emails we get saying anything about debt collection are scammers. Its hard to tell if it may be lagitimagr since the white knight company wasnt behaving or communicating legitimately from the start.

  Business Response

  Date: 07/01/2025

  Mr. ****** we apologize for any frustration. As you know, you signed an agreement with White Knight Pest Control on 2/15 which outlines the agreement terms. It was emailed to you as well as provided access to view it in the online customer portal. Our system indicates that the agreement was viewed at least 24 times prior to the initial service. Additionally, it was sent again for your convenience on 6/6 which we can also confirm was viewed at least 10 times. This indicates and confirms that the terms have been made readily accessible and that multiple opportunities were provided for review. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed about our service agreements. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the 18-month agreement. Additionally, we do want to emphasize that you are not obligated to speak to our representatives, and you can always tell them that you are not interested in our products or services. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial $280 to $140. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  i will try to pay the amount due at the discounted price. That is fair enough. Thank you for all your help. I appreciate it. I will look for where I need to pay the fee.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White Knight Pest Control seller came to our home regarding pest control at least twice. I was unsure about the service when he was explaining but he assured me that there was a 30 trial period for 1 dollar and if I did not like it I could cacancel.Afyer the first service they were suppose to come back in wo weeks which was an issue and the guy didn't come so we called and finally someone came out because it seemed the pesos were getting worse spider, etc instead of getting better. We received a text stating they were going to come out to spray again but I ***lied to cancel the appt. I no longer wanted the service. Teapot was canceled but they came again on another day and did the treatment. When I called to speak with someone regarding cancellation of the service. I wa told there was no trial period and I might as well just pay for the service. I was toldI would be charged for cabcelland it would be cheaper to just keep the service. I told him I will not pay for service I didn't want and was told I could cancel. I also stated I would ***ort the business for how they lied to potential clients to get heir business. I feel like they *** said what he whatever he needed to say to get the business whether for commission or what have it. This is a terrible way to do business. And I refuse to pay for something I was told I could cancel. It's a scam bc you will have to pay or be threatened with collections for a ridiculous amount after fees are attached. A very shady business. The only thing paid to the company was $1 for the trial period.

  Business Response

  Date: 05/30/2025

  Mrs. ****** we are sorry to hear of your frustrations. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. The agreement was sent to the email on file on 1/26 and was viewed prior to your initial appointment. For transparency and convenience, all customers receive their agreement before services begin and can access it at any time through their customer portal. Following your appointment notification on 2/19, you replied stating Cancel please to your upcoming appointment. Our response stated Please give our office a call at your earliest convenience at ************ to reschedule for a day that works best for you, or the scheduling system will simply reschedule your appointment for you. and that your appointment would be canceled for 2/19. Our email was viewed at least five times. Our team promptly rescheduled your appointment to 2/25. You were in receipt of the new service notification, with no objection prior to the service taking place. We received your request to cancel on 4/10 via SMS and calling our office to speak with a customer advocate. We provided several options to address your concerns, but our attempts were unfortunately declined. You received a significant discount on your first service, which was only $1 instead of $400, as outlined in your agreement. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. In your case, you had only received two out of six services. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $399 to $120 (excluding taxes). Once your remaining balance is paid, your account will be removed from the formal collections process, and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 05/30/2025

  Complaint: 23387262
  
  I am rejecting this response because: As I stated your representative said more than twice that it was a trial because I was unsure of the service.  For him or you to lie like I wasn't told this and was the only reason I tried the company is because of THAT stipulation.  If your company uses lies and deceit to get business,  I hope that your business reflects your treatment of customers.
  
  Regards,
  
  ***** *****

  Business Response

  Date: 06/02/2025

  We want to ensure we are being fair and reasonable in addressing your concerns. We believe our offer to lower your discount on the initial from the original $399 to $120 (excluding taxes) is more than fair. Although we take great pride in being the best value in the industry, no one offers and completes a $400 service for $1 without an agreement for additional services. Your signed agreement was emailed to you and provided access to view it in the online customer portal. Given that you had a total of two services out of the required seven total services, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $120 (excluding taxes) for your discount on your initial, we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with the company for a year. I called multiple times after true contract ended attempting to close the account. I called five times before confronting a customer device advocate about lying about attempted contacts on their end. I then spoke to someone who stated she wanted to give a complimentary service on the 17th and when I still saw spiders, I contacted the company to finalize canceling my account. I was again told no customer advocates were available even though it was midday during the week. I get a text and email stating today they had been reaching out to no avail which was a complete lie. I am put through to someone who dated the person on the 9th gave a complimentary service only if I were to sign another contract which was not mentioned. I have been told by their technician that the product they were spraying in my home was toxic and each service that was completed was poorly done. They need to be instructed that lying to a customer and then adding whatever note they like in an account is fraudulent.

  Business Response

  Date: 05/30/2025

  Mrs. ********* we're sorry to hear of your frustrations. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 3/12/24 where you verbally agreed to the terms. White Knight invests heavily in this specialty department, where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you, as our customer, so that there are no service expectation misunderstandings, but also to protect our good name. Your agreement has been emailed to you and opened via your personal email at least 5 times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. Our records indicate that you contacted our office on March 5th and again on April 2nd. During both calls, our representatives reviewed your account and confirmed that you had one remaining service. At that time, you agreed to follow up after your scheduled appointment on April 16th. On May 7th, you reached out to request cancellation of your service. After speaking with one of our customer advocates on May 9th,  you decided to continue services with us. They reviewed with you various options to address the concerns that led you to your cancellation request. Adjustments were made regarding your request for Organic treatment as well as Saturdays only moving forward. Your account remained active per your request as you were satisfied with the resolutions made to ensure your concerns were met. Following your organic bimonthly service on May 17th you had decided to cancel again on May 27th. We are pleased to see that your account was promptly closed on May 28th after speaking with our customer advocate. As there is no balance to be processed and your account closed, you have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised I could trial the service with one treatment and then schedule as needed. They did not put that in the contract,

  Business Response

  Date: 06/04/2025

  Mrs. ******* we are sorry to hear of your frustrations regarding your account with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. There you can see when to expect services as you agreed to our bimonthly service treatments which occur every two months. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial $251 to $151. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violated a No Soliciting sign by knocking and soliciting anyway. Especially annoying since it woke up my sleeping children and also required me to walk around 2 days post-surgery. Something they didnt know about but shouldve respected the no soliciting sign. More importantly, they sprayed locally despite being told not to which resulted in the death of my honeybee hive. Attached is evidence of my dead bees.

  Business Response

  Date: 05/30/2025

  Mrs. ******** thank you for bringing this to our attention. We apologize for any inconvenience you experienced. Ensuring the privacy and honoring the boundaries of our potential customers is a top priority to us. We will address this issue internally and notify our sales manager in your area. Were truly sorry to hear about what happened to the bees near your home. Please note that bees are a protected species, and we are not permitted to treat them. We want to assure you that our company strictly follows regulations and have policies in place to protect bees. Perhaps its possible that another company may have unknowingly treated the area. We appreciate your feedback and will use it to improve our customer service. If you have any further questions or concerns, please give our office a call.
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying about 35 bucks a month for pest control services. The salesperson approached me as I was outdoors with my kids trying to keep my 2 year old from running in front of cars. He approached me as I was telling my husband I saw a dead black widow in the garage. The salesperson said to give their company a chance and I could go back to my current services if I was not satisfied with their(white knights) services. A month after they came into my home we noticed bug activity inside. I called and informed white knight the told me since it was an initial treatment that there would be an influx of bug activity but it would diminish. About a month later I noticed roaches on my home (I have been on my own since 17 and now 37. I have not ever had a ***** problem). I called them to notify they sent someone out again. The bugs got worse I called back to complain and advise i wanted to switch back to my old service provider. I was told that I was in contract an have to pay out contract to leave..I advise I was not aware that was the case as I was told if I wasn't satisfied I could switch back. My kitchen has roaches everywhere and the product they use is useless. They said I need to pay for a more advanced product they have for German roaches. I do not want their services or to give them anymore business for a problem that did not exist until they came into my home. When I initially was telling them the problem because we also were having Asian ladybeetles in our home biting me and praying mantis crawling inside, they hung on me two or three times. The last time I called to tell them I was still having problems about one week ago they hung up on me and I called back to inform them I want to cancel. They told me no one could take my call, but I would receive a callback. No callback received but today I got a generic message that because of my request they need to speak with me. At this ************ I just want them to not be in my life anymore & not come back into my home.

  Business Response

  Date: 06/05/2025

  Mrs. **************** we are sorry to hear of your frustrations. As part of your current general Quarterly pest control plan, your service includes treatment for american and oriental roaches. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to resolve any persistent pest issues. Unfortunately, we did not receive a request from you to utilize this guarantee until 1/18 following your initial service, almost 5 months following your initial on 8/17. Customers may request these at any time, and we are always happy to honor our satisfaction guarantee. If your infestation requires more attention, you may need the add-on for our German ***** services. A German ***** inspection requires a certified technician to inspect and confirm the situation. After speaking with one of our customer advocates on 2/3 you decided to continue services with us and accepted being scheduled with a certified technician to inspect and confirm the situation on 2/26. Upon reviewing our records, we did not find any indication that the call was disconnected from our end. In fact, following the call being disconnected our customer advocate promptly sent a text following to confirm your request for an inspection. It appears during your appointment, the technician attempted to contact you and knock upon arrival but was unable to reach you to complete this inspection. Your inspection was successfully completed on 4/9. As you know, you have a signed agreement with White Knight Pest Control which clearly outlines the simples of agreement terms. However, we are pleased to see your account was successfully closed on 6/4. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  
  

  Customer Answer

  Date: 06/05/2025

  Complaint: 23382525
  
  I am rejecting this response because: i received a bill for 107. Was told no refund for prior service could be given despite the product being ineffective. The infestation that has began and been existing since having white knight has caused a loss in quality of life...having to eat out the high price of prepared food because the kitchen is too nasty with roaches to cook in. The loss of family gatherings and social connections because I do not want family and friends in my home with roaches crawling around my kitchen. The loss of business income due to unable to air *** my property due to an infestation. I want a refund and cancellation without a bill left to pay for a service and product that has caused more problems. And when I called yesterday I was hung up on ****** having to call back after receiving a final notice of communication efforts despite having no missed calls a d being told on two occasions that someone would call me back. Wasted time. I have a business I run and you guys have taken my man hours to go back and forth in relation to white knight. Thank you BBB for helping and seeking to mediate for resolution.
  
  Regards,
  
  ********* ******-********

  Business Response

  Date: 06/09/2025

  Mrs. ********************** we understand the frustration and challenges that come with dealing with pest issues. As previously stated, White Knight offers a satisfaction guarantee of free and unlimited re-services. If you ever encounter ongoing pest issues, please inform us, and we'll send one of our licensed technicians back out to your home as soon as possible. In your case, the infestation required more attention than what your treatment plan included. On 4/9, our certified technician inspected your home, including moving the stove and refrigerator in the kitchen. During this inspection, nymph activity was discovered and brought to your attention. At that time, our technician discussed the findings with you and presented the recommended treatment plan. You indicated that you did not wish to proceed with the suggested services. While we always aim to address our customers concerns to the best of our ability, we respect each customers decision on how to move forward. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a quarterly plan and should have three monthly payments per quarterly service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. However, your account has now been closed successfully as of 6/4. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. 
  
  

  Customer Answer

  Date: 06/10/2025

  Complaint: 23382525
  
  I am rejecting this response because: I paid every month for services for a product that did not prevent an infestation. If your product was effective I would have had no infestation in April. The infestation is due to months of treatment by your product that appears to have attracted or lacked strength to prevent an infestation.  EXAMPLE: if i claim my product treats and prevents fleas on a dog and months after using the product a clients dog becomes infested with fleas after trusting my product would treat/prevent then I would owe a refund. White knight needs to refund my money that was auto drafted from my account for a service or product that has caused me loss in rental income, mental stress due to worrying that my family cannot eat from the kitchen because of the pests. Also the expense of having to buy food that is not prepared in my kitchen. Payment for damages and extraordinary expenses due to the infestation that occurred as a result of white knight coming into my home. They seemed to use a product that attracts german roaches in an attempt to upset their products or services. Not only german roaches, Asian lady beetles, spiders, prying mantis are amoung the bugs found in my home. Also snails, wasps nests on my home, termites at the foundation, ants and roaches in the yard. Exactly that does whit knight provide services for?? Please dismiss balance and or refund for services that produced an infestation versus pest control. And the technician that found the infestation did treat the home with the german roaches treatment and the activity and population increased.
  
  Regards,
  
  ********* ******-********

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against White Knight Pest Control regarding poor service and inappropriate billing practices. During the first month of my service plan, two representatives were sent to my home. The first completed a treatment; however, the second admitted he was too fat to access the attic and did not complete any interior service. This was both unprofessional and unacceptable.When I contacted the company to express my concerns and cancel the service, I was met with poor customer service and no attempt to resolve the issue. Instead, on May 15, 2025, I received a bill with a threat that it would be reported to credit agencies, despite the fact that the services I am being billed for were not rendered.I am requesting that the contract be canceled and that all termination or outstanding service fees be waived. It is unreasonable to expect payment for incomplete or unperformed services. I am asking for this matter to be resolved fairly and for any further collection efforts to cease.

  Business Response

  Date: 05/29/2025

  Mrs. ********* we are sorry to hear of your frustrations. Upon reviewing your account, we can confirm that you had your initial service on 4/26 and were scheduled with one of our free complementary reservices on 5/14. Our technician completed treatment for your beetle concerns and treated the interior of your home. However, please be aware that for the safety of our technicians, we are unable to enter attics. This is due to potential hazards such as unstable flooring or limited visibility. Our team must follow these safety protocols. However, we can certainly provide spraying services around the attic entry area. Please note that our primary service focuses on treating the exterior of your home, which is reflected in our pricing. Interior treatments are always available upon request, but they are not included as part of our standard service unless specifically asked for. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 4/26 where you verbally agreed to the terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Our customer advocates provided several options to address your concerns, but our attempts were unfortunately declined. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $225) to ($125), excluding tax. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Payment will be made this week to clear the balance. 
  
  Regards,
  
  ****** ********