Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

• 

  White Knight Pest Control

  4676 Lakeview Ave Ste 203 Yorba Linda, CA 92886

• 

  White Knight Pest Control

  371 Mill Creek Dr #3 Salado, TX 76571

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violated a No Soliciting sign by knocking and soliciting anyway. Especially annoying since it woke up my sleeping children and also required me to walk around 2 days post-surgery. Something they didnt know about but shouldve respected the no soliciting sign. More importantly, they sprayed locally despite being told not to which resulted in the death of my honeybee hive. Attached is evidence of my dead bees.

  Business Response

  Date: 05/30/2025

  Mrs. ******** thank you for bringing this to our attention. We apologize for any inconvenience you experienced. Ensuring the privacy and honoring the boundaries of our potential customers is a top priority to us. We will address this issue internally and notify our sales manager in your area. Were truly sorry to hear about what happened to the bees near your home. Please note that bees are a protected species, and we are not permitted to treat them. We want to assure you that our company strictly follows regulations and have policies in place to protect bees. Perhaps its possible that another company may have unknowingly treated the area. We appreciate your feedback and will use it to improve our customer service. If you have any further questions or concerns, please give our office a call.
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying about 35 bucks a month for pest control services. The salesperson approached me as I was outdoors with my kids trying to keep my 2 year old from running in front of cars. He approached me as I was telling my husband I saw a dead black widow in the garage. The salesperson said to give their company a chance and I could go back to my current services if I was not satisfied with their(white knights) services. A month after they came into my home we noticed bug activity inside. I called and informed white knight the told me since it was an initial treatment that there would be an influx of bug activity but it would diminish. About a month later I noticed roaches on my home (I have been on my own since 17 and now 37. I have not ever had a ***** problem). I called them to notify they sent someone out again. The bugs got worse I called back to complain and advise i wanted to switch back to my old service provider. I was told that I was in contract an have to pay out contract to leave..I advise I was not aware that was the case as I was told if I wasn't satisfied I could switch back. My kitchen has roaches everywhere and the product they use is useless. They said I need to pay for a more advanced product they have for German roaches. I do not want their services or to give them anymore business for a problem that did not exist until they came into my home. When I initially was telling them the problem because we also were having Asian ladybeetles in our home biting me and praying mantis crawling inside, they hung on me two or three times. The last time I called to tell them I was still having problems about one week ago they hung up on me and I called back to inform them I want to cancel. They told me no one could take my call, but I would receive a callback. No callback received but today I got a generic message that because of my request they need to speak with me. At this ************ I just want them to not be in my life anymore & not come back into my home.

  Business Response

  Date: 06/05/2025

  Mrs. **************** we are sorry to hear of your frustrations. As part of your current general Quarterly pest control plan, your service includes treatment for american and oriental roaches. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to resolve any persistent pest issues. Unfortunately, we did not receive a request from you to utilize this guarantee until 1/18 following your initial service, almost 5 months following your initial on 8/17. Customers may request these at any time, and we are always happy to honor our satisfaction guarantee. If your infestation requires more attention, you may need the add-on for our German ***** services. A German ***** inspection requires a certified technician to inspect and confirm the situation. After speaking with one of our customer advocates on 2/3 you decided to continue services with us and accepted being scheduled with a certified technician to inspect and confirm the situation on 2/26. Upon reviewing our records, we did not find any indication that the call was disconnected from our end. In fact, following the call being disconnected our customer advocate promptly sent a text following to confirm your request for an inspection. It appears during your appointment, the technician attempted to contact you and knock upon arrival but was unable to reach you to complete this inspection. Your inspection was successfully completed on 4/9. As you know, you have a signed agreement with White Knight Pest Control which clearly outlines the simples of agreement terms. However, we are pleased to see your account was successfully closed on 6/4. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  
  

  Customer Answer

  Date: 06/05/2025

  Complaint: 23382525
  
  I am rejecting this response because: i received a bill for 107. Was told no refund for prior service could be given despite the product being ineffective. The infestation that has began and been existing since having white knight has caused a loss in quality of life...having to eat out the high price of prepared food because the kitchen is too nasty with roaches to cook in. The loss of family gatherings and social connections because I do not want family and friends in my home with roaches crawling around my kitchen. The loss of business income due to unable to air *** my property due to an infestation. I want a refund and cancellation without a bill left to pay for a service and product that has caused more problems. And when I called yesterday I was hung up on ****** having to call back after receiving a final notice of communication efforts despite having no missed calls a d being told on two occasions that someone would call me back. Wasted time. I have a business I run and you guys have taken my man hours to go back and forth in relation to white knight. Thank you BBB for helping and seeking to mediate for resolution.
  
  Regards,
  
  ********* ******-********

  Business Response

  Date: 06/09/2025

  Mrs. ********************** we understand the frustration and challenges that come with dealing with pest issues. As previously stated, White Knight offers a satisfaction guarantee of free and unlimited re-services. If you ever encounter ongoing pest issues, please inform us, and we'll send one of our licensed technicians back out to your home as soon as possible. In your case, the infestation required more attention than what your treatment plan included. On 4/9, our certified technician inspected your home, including moving the stove and refrigerator in the kitchen. During this inspection, nymph activity was discovered and brought to your attention. At that time, our technician discussed the findings with you and presented the recommended treatment plan. You indicated that you did not wish to proceed with the suggested services. While we always aim to address our customers concerns to the best of our ability, we respect each customers decision on how to move forward. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a quarterly plan and should have three monthly payments per quarterly service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. However, your account has now been closed successfully as of 6/4. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. 
  
  

  Customer Answer

  Date: 06/10/2025

  Complaint: 23382525
  
  I am rejecting this response because: I paid every month for services for a product that did not prevent an infestation. If your product was effective I would have had no infestation in April. The infestation is due to months of treatment by your product that appears to have attracted or lacked strength to prevent an infestation.  EXAMPLE: if i claim my product treats and prevents fleas on a dog and months after using the product a clients dog becomes infested with fleas after trusting my product would treat/prevent then I would owe a refund. White knight needs to refund my money that was auto drafted from my account for a service or product that has caused me loss in rental income, mental stress due to worrying that my family cannot eat from the kitchen because of the pests. Also the expense of having to buy food that is not prepared in my kitchen. Payment for damages and extraordinary expenses due to the infestation that occurred as a result of white knight coming into my home. They seemed to use a product that attracts german roaches in an attempt to upset their products or services. Not only german roaches, Asian lady beetles, spiders, prying mantis are amoung the bugs found in my home. Also snails, wasps nests on my home, termites at the foundation, ants and roaches in the yard. Exactly that does whit knight provide services for?? Please dismiss balance and or refund for services that produced an infestation versus pest control. And the technician that found the infestation did treat the home with the german roaches treatment and the activity and population increased.
  
  Regards,
  
  ********* ******-********

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against White Knight Pest Control regarding poor service and inappropriate billing practices. During the first month of my service plan, two representatives were sent to my home. The first completed a treatment; however, the second admitted he was too fat to access the attic and did not complete any interior service. This was both unprofessional and unacceptable.When I contacted the company to express my concerns and cancel the service, I was met with poor customer service and no attempt to resolve the issue. Instead, on May 15, 2025, I received a bill with a threat that it would be reported to credit agencies, despite the fact that the services I am being billed for were not rendered.I am requesting that the contract be canceled and that all termination or outstanding service fees be waived. It is unreasonable to expect payment for incomplete or unperformed services. I am asking for this matter to be resolved fairly and for any further collection efforts to cease.

  Business Response

  Date: 05/29/2025

  Mrs. ********* we are sorry to hear of your frustrations. Upon reviewing your account, we can confirm that you had your initial service on 4/26 and were scheduled with one of our free complementary reservices on 5/14. Our technician completed treatment for your beetle concerns and treated the interior of your home. However, please be aware that for the safety of our technicians, we are unable to enter attics. This is due to potential hazards such as unstable flooring or limited visibility. Our team must follow these safety protocols. However, we can certainly provide spraying services around the attic entry area. Please note that our primary service focuses on treating the exterior of your home, which is reflected in our pricing. Interior treatments are always available upon request, but they are not included as part of our standard service unless specifically asked for. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 4/26 where you verbally agreed to the terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Our customer advocates provided several options to address your concerns, but our attempts were unfortunately declined. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $225) to ($125), excluding tax. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Payment will be made this week to clear the balance. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being told that I have a new balance due upon cancellation of services. I looked at my account before calling, and I had a balance of zero dollars. We are not under contract anymore, and we had automatic payments to prevent this. There were six payments added on the day of cancellation??? I went back through my account and every payment was paid. Additionally, y'all were no shows on multiple occasions. We had a tornado over the summer, and not only did we not see anyone for an extended period. When I asked for more information and for a detailed summary of what and when these payments were for, your employees could not provide the information. I was just told you did an internal investigation, Is this even legal? Also, our neighborhood is less than 5 years old and Im so upset to find out that your company went around and told everyone in our neighborhood that they had termite issues. Upon further research, this is extremely unlikely. We feel taken advantage of as we paid $1000 out-of-pocket that is nonrefundable, which I just found out was for install only. Multiple individuals in this neighborhood had second opinions that all came back negative for the termite issues your company is referencing. I refuse to pay this company any more money, especially a made up number. That being said, I also previously tried to leave white knight because I was extremely disappointed with the services, and I was given free time to stay. I dont know how you can go back over multiple years and count up services and payments without all of this information and fact checking. If we had a balance it shouldve shown already and we wouldve settled and paid it on time.

  Business Response

  Date: 05/29/2025

  Mrs. ******* we are sorry to hear of your frustrations regarding your account. To clarify any confusion related to your billing concerns, your account was set up for monthly payments instead of the full payment after each completed service. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and have two monthly payments per bimonthly service. Our records indicate that you are being charged exactly what is outlined in your agreement. You may view your service and payment history in the online customer portal. Texas is consistently in the Top 10 worst states annually for termite infestations due to our climate. Our inspectors are professionally trained and certified to evaluate homes for signs of termite activity and damage. They follow strict industry standards and protocols to ensure every inspection is accurate and honest. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. Please refer to your agreement which outlines the agreement terms as well as the treatment frequencies. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains whether billing occurs monthly or directly after each service. We are pleased to see that our customer advocates were able to review your services and payment with you on 4/23. We understand this may not be the outcome you were expecting, our goal is to provide transparent and consistent service in line with the agreed terms. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 05/29/2025

  Complaint: 23378946
  
  I am rejecting this response because: I still am unsure of what I owe money for. I was on automatic payments and had a balance of zero prior to cancellation. Unless there is proof something was not paid for, then this does not make any sense, AND I dont know why this was not addressed prior. If anything your employees were no shows and/or always cancelling and showing up when they felt like it. Your employees are filmed doing next to nothing on almost every occasion at our house. We have 1/3rd acre, which is not even much, and yall could hardly be bothered to walk in the grass. If anything I should be refunded for extremely poor service. You can not just make up a balance and add it on months/years later. I have asked over and over for more detailed information that I continue to get an automated response to. I will not pay a made up amount. This is ridiculous. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 06/04/2025

  Mrs. ******* after multiple thorough reviews of your account by our customer advocate department, we can confirm that all charges align with the terms outlined in your signed agreement. You were on a monthly payment plan, which was selected to offer financial flexibility by spreading the cost of services over time rather than requiring full payment immediately after each ****************** You were on a ********* plan and should have two monthly payments per ****************** We would like to reiterate that there are no additional or unauthorized charges on your account. Each invoice directly corresponds to services that were completed at your property. You received 19 ********* services with us which would total 38 total invoices. These details, including service dates and associated charges, are provided in your customer portal as well as outlined in your agreement. Our unlimited, free re-services are specifically designed to prioritize customer satisfaction and address any ongoing pest concerns between regular, full-service treatments. After reviewing your account, we can see you have not made use of those recently. To best assist you, please keep us informed of any persisting issues so we can continue addressing them effectively. You have not been billed for these services, and this is clearly documented in your account history. Please be assured that all current charges are accurate and consistent with the agreement in place. Once your remaining balance is paid for the services rendered, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 06/04/2025

  Complaint: 23378946
  
  I am rejecting this response because: I still am not seeing dates that I owe for. I need a detailed summary and a reason as to why I was not informed of missed payments and billed in a timely fashion. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/25 White Knight Pest came door to door to sell their services. The employee was extremely aggressive and pushy and wouldnt take no for an answer. I said ok to him spraying my home for $99 and that I would agree to pay them 2 months later for another service. He told me several times I could cancel the service at any time without a penalty to me. He asked me to sign something on his tablet, which theyre claiming is a contract that commits to a $300 penalty for breaking the contact. To date, I have not seen this contract. It was never emailed to me and nothing was provided to me the day he came to my house. I later called to cancel because once I saw the Yelp reviews and realized theyre significantly pricier than competitors, I didnt want them coming back. They told me it was fine to cancel without mentioning a $300 fee. Now theyre sending me a bill for $300 and refuse to offer me any explanation as to why Im being charged when I was told numerous times there was no fee to cancel. My daughter called on my behalf and they told her she would need to be added to the portal in order to allow them to speak with her. Theyve promised to send me a text to add her to the portal (twice) and this never happened. I am 75 years old and English is my second language. Its clear they have taken advantage of both of those things as they refuse to let my daughter help resolve this. In fact, my daughter is the one filing this complaint as they are being very aggressive toward me and yelling at me when I call and they refuse to speak with anyone but me. I am demanding they leave me alone and I will not pay this $300. This business is corrupt and should be looked into.

  Business Response

  Date: 05/23/2025

  Mrs. ******** we are sorry to hear of your frustrations. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was confirmed through both your signature and the audio-recorded "Welcome Call" on 4/28, where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings but also to protect our good name. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the 18-month agreement. This was reviewed with you on your welcome call which you verbally agreed acknowledging yes as you understood. We would be happy to share it with you upon request so you may review it for yourself. In addition, our standard process includes emailing a copy of the agreement to every customer as part of our commitment to transparency and informed service. Our records confirm that your agreement was sent to the email address once on 4/28 and again on 5/19. Our policy is designed to prioritize security and authentication for the benefit of our customers. We want to prevent unauthorized individuals from closing and making changes to accounts. This is to ensure that the account holder, who originally entered into the agreement with us, is the one making the decisions regarding service cancellation. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial from $300 to $101. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Hind Darwish

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is attempting to charge me $107 for a service that I cancelled back in February. They keep claiming that they are charging me because the service was not cancelled within 30 days of the next appointment. It was their failure to not cancel my subscription because I informed them that I wanted to cancel it back in February.

  Business Response

  Date: 05/21/2025

  Mr. ******* we are sorry to hear of your frustrations. Please refer to the information previously provided in your complaint dated 4/26. As there was no response from you, the Better Business Bureau closed the complaint due to the lack of response. After reviewing your account, we see that multiple requests have been made in an attempt to close your account in the past three months. Each time a request was made, our team offered the option to remain active so you could take advantage of our satisfaction guarantee, which includes free reservices for active customers. On your 2/3 service, the technician was unable to complete the backyard portion due to the back gate being locked. Our priority was to ensure the service could be fully completed to your satisfaction. As per your request, you accepted the customer advocate's offer to remain active so the free reservice could be scheduled. This may have felt repetitive as the same solution was offered and accepted each time. We always strive to assist our customers and are committed to assisting you in a way that aligns with the terms of the agreement. Additionally, our customer advocates had reviewed with you that your account would remain active unless a request to cancel was made. We never want to assume our customers' intentions regarding cancellations, which is why we have a 30-day written notice policy. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. According to our records, your final cancellation request was on 4/15 with a scheduled service appointment on 4/16, providing only one days notice. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your outstanding balance from the current amount due for $99 to $50, excluding tax. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service and close my account (Acct # ******* with ********************** because I am moving out of state to a state that White Knight does not service. I called the local office at ************ at 4:25pm on 5/19/25 and it was impossible to talk to anyone in *******. I finally spoke to a **************** *** who said she couldn't help me with my request and no one else was available to help me. Today, 5/20/25, I received a text and voicemail from White Knight, telling me to call ************ and ask to speak with a Customer Advocate. I called that number, but there was only static on the other end of the line. I have also gone into the Customer Portal to try to see if there was a link to Customer Support, FAQs, or anything that will connect me with a living, breathing person that will help me cancel my service and close my account. It seems this company can only be contacted to TAKE our money, but will not provide service otherwise.

  Business Response

  Date: 05/23/2025

  Mrs. ***** we understand your frustration regarding contacting our customer advocate department. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. Please note that your account was confirmed closed within three days of your request, and our team acted promptly to complete the process. Your account is now successfully closed and you have no future service nor monetary obligation to White Knight Pest Control. We consider this matter resolved. 
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was dissatisfied with the service because we called them out to sweep for spiders. After they left there was visible spider webs where we asked them to sweep. I called to cancel service and everyday for the past 6 business days I cant speak to someone to cancel. They keep telling me that someone from their advocate team would call me.

  Business Response

  Date: 05/20/2025

  Mr. ******* we apologize for any frustration regarding your account and service with us. Upon reviewing your account, our technician indicated that all visible and accessible spider activity was treated during your appointment on 5/12. Following each service, we provide a summary of the work completed, including technician notes and product usage, which you can find in the email received for the service. In some cases, certain areas may be out of reach due to their height of the location and the limitations of their equipment. This may have been the case during your service, and the technician treated as much of the affected area as he could within those constraints. However, if you're ever dissatisfied with a technician's service or continue to have persistent pest issues, our satisfaction guarantee includes free and unlimited re-services. After reviewing your account, we can see you have not made use of these. We apologize if you had difficulty reaching a customer advocate to complete the cancellation process. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. We found that we did offer assistance when you reached out with your concerns and provided several solutions to your concerns, but our attempts were unfortunately declined. However, we are pleased to see your account was successfully closed on 5/19. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled on the price of services. I have attempted to cancel the pest control services, I called, told to call back and speak to a customer advocate, I emailed, sent a text. I was told my account was flagged as pending closed, but they wont close it until I call to spot someone. I tried calling yesterday at 4:00pm AZ, they were closed, I sent another email. They said they I must speak with someone before they will close it. I received a call from them today, I answered it, they immediately hung up. I called back at 2:55pm AZ time. I was told I had to speak with someone in the cancellation department. I was on hold until 3pm, then she came back and said, theyre too busy to take your call. Someone will call you back. I explained I cannot keep taking off work to deal with this, I have notified White Knight is email, voicemail and text to cancel this service, that is all that should be needed. I am a government worker and I cant keep requesting time off to call during their open hours, be placed on hold, never speak anyone, and continue this horrible experience over and over day after day. They are aware to close this account. I dont want to hear any options to keep it open, I already said that. I want this closed and I shouldnt have to keep calling back under their control. I think I have notified them enough. They are very rude and they are bullies who will not cancel my service after I requested it closed at lest SIX times!

  Business Response

  Date: 05/20/2025

  Mrs. ******* we apologize if you had difficulty reaching a customer advocate to complete the cancellation process. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. Despite the multiple steps White Knight has in place during the sign-up process to ensure customers are well-informed, not all read the terms. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. Our customer advocates have attempted to reach you following your request to cancel. Unfortunately, they have not been able to make contact. Please know that we are committed to speaking with you and addressing your concerns. We received your cancellation request on May 15. Although we were unable to reach you to review the cancelation details, your account has now been closed successfully as of 5/20. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved. 
  
  

  Customer Answer

  Date: 05/20/2025

  Complaint: 23342107
  
  I am rejecting this response because: the company just sent the contract today. I was told by the sales person who had me sign his tablet (which was a blank line), the internet connection is poor out here so just sign on this line, is what he told me to do. I explained to him I was not entering anymore contracts at this time, he guaranteed me this was NOT a contract and can be cancelled AT ANY TIME! These were his exact words! I do not owe any money. I have attempted to call, as I mentioned, I am being forced to leave work (which I cannot do as a government employee) to place a phone call so they can tell me my options. I dont want or need options. I know what I want, I am a responsible, independent and knowledgeable masters level woman who is almost 60 years old. I know how to make up decisions on my own, I dont need a company to threaten collections on me, when I had no clue about a so-called contract, and hold this account hostage until a balance is paid. No one has told me (in an email) what balance, you are fired from my home and property, if you step foot on it again, I will call the sheriff and have the service tech arrested. No one answered my question: what if I was unable to speak? You keep demanding I call and speak to a Customer Advocate. What you dont understand is you are violating my *** rights! I have a spinal cord injury and you cannot forcefully make me call you to speak with you on the phone. This company needs to be flagged for very poor customer service, harassment and bullying, but also violating *** rights, and manipulation, cohesion, and creating a hostile environment.  I do not accept their closing demands, I owe them nothing. A company should never send a contract to a customer the day the customer chooses to close and the decide they are going to demand whatever is written in the contract. Maybe share the contract the day your sales people are out harassing the homeowner! This company lied, they attempted to call me one time, I picked up the phone, they immediately hung up. I returned the call within seconds, I was then told the cancellation department was too busy to take my call, theyd call me back. I received some kind of call this morning, but the voice was so distorted, there was no way I could decipher the message. Again, I am working, taking time off to deal with this. I want this company out of my life, and I will not pay them a dime, and they will not turn anything over to collections. I was told  could cancel AT ANY TIME! It was no problem! It is a problem, I dont owe anything, I never received a contract, I didnt KNOW there was a contract I was signing (I was signing a blank tablet), I was told there was NO CONTRACT! 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 05/21/2025

  Mrs. ******* as previously stated, we apologize for any difficulty you may have encountered when attempting to reach our ***************************** Despite any communication challenges, your account was closed in a timely manner. Our Customer Advocate team is dedicated to ensuring that the terms of the agreement are clearly reviewed and understood before any decisions to discontinue is made. However, if the team is unable to make contact after a certain amount of attempts via email, text, and calling, the account will ultimately be closed. Our records confirm those attempts. The agreement was sent to the email on file on 3/8 and was viewed at least four times prior to your initial appointment. For transparency and convenience, all customers receive their agreement before services begin and can access it at any time through their customer portal. Additionally, you completed an audio-recorded "Welcome Call" on March 8th with ***** from our ***************** White Knight invests heavily in this specialty department, where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you, as our customer, so that there are no service expectation misunderstandings, but also to protect our good name. The agreement was not only explicitly stated during the call, but you verbally agreed, acknowledging said agreement for a minimum of one year. You received a significant discount on your first service, which was only $1 instead of $249, as outlined in your agreement. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $249 to $100. Once your remaining balance is paid, your account will be removed from the formal collections process, and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 05/21/2025

  Complaint: 23342107
  
  I am rejecting this response because:

  I disagree with you, Im very sorry. What did I open 4 times? Im not understanding your comment. I havent been in the portal, I cant access it. I checked all my emails and only pulled up receipts sent, or your service was done today. Its too bad you were not at my home the day ****** was there selling me on the lies of the company. Again, to reiterate, I never saw this supposed contract prior to you sending it the other day via my email. I was told by ****** that he was unable to authorize the $1 for starting discounted services the day he was at my home due to his faulty equipment and spotty internet connection in the community. He told me there was NO contract I was signing. I explained I was refusing his sales pitch if this was a contract, I was not interested. He said absolutely no contract, I could cancel at any time I was unhappy or didnt want the service any longer. I could cancel via text, email, phone, any way I felt was best for me, he said the company was easy to work with (that I am finding out was a bait and switch). I again asked what I was signing because his equipment was a black screen with a dull line and he said he was unable to pull up any written information, receipt, or anything to show me what I was signing, but someone would call me within 24 hours to follow up with the $1 charge and provide my receipt (again, no mention of a CONTRACT!). I agreed, unfortunately, to his lies and bait and switch. No one called within 24 hours, that was a lie. The call came through several days later. Please forward the recorded message, I agreed to my card being charged the $1 (the special sign on service fee) and $33 per quarter service. It was a very quick call, I was working so there is no way someone spent time reviewing a full contract with being recorded (I was never made aware of this fact until now). So, without being fraudulently mishandled, I would like to hear the recording beginning to end. I only authorized the 1 single payment of the $1, plus the $33 per quarter for each service time they came out (NO LOCKED IN CONTRACT). I also was misled it was $33/month.
  I will gladly agree to no additional charges, no collections, no further harassment due to I was never made aware of the contract, never provided the contract until 2 days ago, too many lies, I signed a black screen and was told I could cancel services any time by ****** when he was at my home and would be charged the $1 start up fee when some one calls within 24 hours to take payment because their system (equipment didnt work properly). Otherwise, I will proceed with continuing through the BBB, I will write a letter to my State Ombudsman about your companys way of business practices, contacting my ADA ************** regarding your harassment and bullying and filing a formal complaint against you with them, contacting Channel 15, ******** ****, Consumer Advocate for her to discuss a complete story on the news about the bait-and-switch this company pulled on me, and file a small claims lawsuit.
  

  I am not responsible for any additional charges, I was not aware of any contract! Please understand that. Please forward the unaltered recorded message for my review. Thank you!
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th a young man named **** came to sign me up for a $49.00 charge to get rid of bugs. I said to come back the next day. I did not give my credit card at that time nor my email.On the next day about 12:30 two White Knight young men came. I gave my credit card for a one-time $49.00 charge. The older of the two young boys said he was only taking a snap shot of my credit card. He assured me that the credit card number would be erased after the one-time charge.The older boy came inside to put some treatment for bugs around the baseboards. He said his equipment was not working properly.A lady called me and told me I had signed up for continued service and that there was no way for me to get out of it, since she said I had signed a contract. I said I had not signed a contract, that she could expand the payments to $40 every month. I said there was some mistake because I had not signed a contract. She would not back down and told me to call ************. I tried several times but never was able to talk to anyone. I realized I should have not given my credit card for the one time charge.

  Business Response

  Date: 05/14/2025

  Mrs. ******** we apologize for any confusion regarding your agreement. Our records confirm that your agreement was signed prior to your initial service on 4/28. It was also emailed to you and made available through your online customer portal. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. You received a significant discount on your first service, which was only $49, as outlined in your agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out any remaining balance of your account (the $451), take your account of the formal collections process, and you will then have no future service nor monetary obligation to White Knight Pest Control.